you literally cant send them email. they'll send you one,…read morefull of some psycho neighbor's rantings, but oh no, they don't want you to respond to that! what about elite's fee-fees?! have nothing to with "elite"

Very bad turnaround from representatives who are there to assist property owners with problems.read more

So glad to be done with these slumlords. Had an issue last year with a burst pipe courtesy of a…read moreshady contractor that was pushed on me by a shady neighbor who couldn't leave well enough alone. In the beginning, Advance was right there with their empty promises and lies saying that they were going to help with the water damage. The insurance game took forever, and one of the maintenance guys helped me a lot with it, but ghosted me after he figured out that I wasn't interested in his little quid pro quo fantasy. Whenever I would ask Advance how things were coming along, they would placate, deflect and avoid. After several months of their lackadaisical behavior, my downstairs neighbor and I started talking with outside contactors. Then, lo and behold they were all of a sudden interested in our issue again. I figured what the hell, seeing as how any incompetence on their part would be much easier to go after, so I gave in and let their guy do the job. Finally, this nightmare is over! My unit is getting fixed! LOL, yeaaaahhhh no. I came home the day they were to start the job only to find my sink and toilet carelessly plopped in my living room with ABSOLUTELY NOTHING in the bathroom having been touched. No phone call, no note, no explanation. Once again, I am chasing these tools around for answers and am getting nowhere. I must point out that the individual who managed my old complex's account is beyond worthless. She plays dumb when she answers the phone, but then again, that IS her natural role so old habits die hard; never responds back to emails or voicemails; and she never takes ownership of anything. The real reason that the job in my bathroom was abandoned is because my bully of a neighbor called up threatening them and they ran away like the cowards that they are. The only person man enough to explain the situation was the association president. APM has no business dealing with the public and it's the eighth wonder that they are even still in business. Avoid any properties that use them as a property management company.

I can't say enough bad things about these clowns! I've lived under there ridiculous rule for 6…read moreyears and since day one they have been absolutely terrible...for example...doing maintainance on the plumbing midday on a sunday leaving their unit without water on a weekend. They won't fix a thing unless you threaten to sue and good luck getting any kind of response from them in anything that even resembles a timely fashion. If at all possible avoid these scum bags

We hired RTO, to manage a residential property in for us…read more The team was very communicative, direct, transparent and easy to work with. They were also very competitive in their pricing compared to the competition and we were pleased with the service they provided. I found them knowledgable and very responsive to any question we had or issue that came up. We quickly gained the peace of mind from knowing that RTO was on top of everything and looking out for us as owners and keeping the tenants satisfied, which we also wanted. That's why it was an easy choice to have RTO as our agent If you are considering a property manager, I highly recommend RTO.

Hired RTO Property Management after a horrible experience with a previous company, and they've…read moreliterally done a 360 for our tenants & our occupancy! Less turnover, higher tenant conversion rates & increased tenant satisfaction thanks to RTO! I highly recommend this company for all of your property management needs!

They talk to you like you're an idiot, while Monica is as sharp as a marble. I only deal with them…read morebecause my condo goes through them. If I could pick a different place, I would.

HOA fees horribly miss managed. They fix nothing unless you continually contact them to do…read moresomething. Then they send a guy to do it half assed. They fixed a pipe in the main hall of a building about a month ago or longer. Guess what still not cleaned up and repaired. The wall they opened up. The plow guy they hire to do snow removal is an absolute joke. takes the job then says metro doesnt pay him enough and leave the complex parking lot a hot mess for residents to handle.

outstanding customer service. Great responsiveness. Hard working knowledgeable team on maintenance…read moreand books and records. local family owned business and fair pricing. Strongly recommend

They manage my condo complex in Newington, CT I feel their…read moreservice is inconsistent. They have fly by night folks making repairs in a very unprofessional manner. In 2019 my back steps area was worked on looked unworkmanlike. I had a leaking gutter repaired. The nails are all popping out. I even know screws should of been used. I was told by Diane it was fine. Two years later it's still leaking and I've waited all past spring and summer. They will give you every excuse in the book for delays and why a request wasn't repaired also give you false pretense as to when it will be repaired. Now I see why over 8 owners have sold in the past two years. Time to get out before the complex goes to shambles. Incredible!

showed up and started cleaning the ductwork. They we're very nice people. The value was good.read more

Quick response to my inquiry. However was supposed to be at my home at 2-4 and heard from them a…read morelittle after 4 that they would not be coming because of the forecasted rain. I informed them that our roof was dry and no rain was forecast till the next day. We were asking for a very quick roof repair which required them to spray a can of sealer on a leaking vent. We ended up cancelling and rebooking with another firm.

Buying or selling, you can't go wrong! Juliet is a great realtor, she goes above and beyond. Our…read morehome buying experience was made super easy and painless, we highly recommend Cavanaugh & Co!! Thanks for everything, From the Laughlins!!!

From the owner: Specializing in leasing, small residential property management and buyer/seller/tenant…read morerepresentation. Representing clients, customers and properties in all of Middlesex County and central Connecticut. Limited coverage available in Hartford, Tolland, New Haven and New London counties.