Absolutely horrendous merchandise and customer service at this specific location. $119 shirt ripped at the seam before wearing. They would not do an exchange which is all we wanted as the piece was part of a set. No solution offered by Daniel, Melody, or Pedro as of yet. We have been to this location several times before and it has gone completely down hill. Will NOT return. Unacceptable read more

Hugo Boss - Brand new shirt ripped on the seam. They would not exchange it. - Men's Clothing Near Me - Dallas, Texas

This negative review is about the poor merchandise quality - not the people. After decades of brand loyalty to Hugo Boss, I'm done. Their merchandise quality has gone down the toilet. A few weeks ago a relative who knows my taste gifted me with a Boss coupon code for my birthday. I went to the official online store and bought a pair of cotton PJs and a couple of Hugo Boss "Green" tee shirts w graphics. All of them turned out to be worse than "discount mall quality". After one washing the PJs are pilled and nasty looking. The graphics started peeling off the tee shirts after the second wash. Since they came from the online store my prospects of getting replacements are between slim and none. No more Boss merchandise for me. I'm moving on. read more

The store has always had a great selection and friendly staff. I am a fairly frequent shopper and recently contacted the store. I needed to return an item, but the store manager (Pedro) was not terribly helpful or hospitable on the phone. He was short and a bit dismissive of my issue. Not the service I've come to expect there. read more

Great customer service by the employee who helped us to look for a suit for an event my husband was attending. Her name is Norma Bernal. Her service was awesome and she was very knowledgeable with merchandise and picking out the right colors for his event. My husband is part of a high profile real estate company and we wanted him to look sharp for his event. Norma Bernal made it happen. If you are ever at the Hugo Boss in NorthPark Mall please look for Norma Bernal. She did an amazing job helping us. We were very happy and satisfied with the turnout. read more

Terrible customer service. Lies and misinformation. Manager hides in back rather than address customers question. Employees say only manager can help and he is nowhere to be found. Avoid this location at any cost. read more

NEVER SHOP HERE. EVER. AGAIN. After many purchases here for probably 20 years, the love affair is resoundingly over. I asked a sales associate about a certain line of clothing Boss makes and which has always been a favorite fit. I probably have 60 of these shirts in my closet, and have probably purchased 100 over time. The salesperson went to get the manager to key me in to a new arrivals schedule. The manager obviously was bothered to be summoned. She talked over me, acted condescending, short, brusque, and made it clear she had no interest in my business. I was STUNNED to put it mildly. I'm a pretty typical Northpark customer, live very close, and this has been my favorite mall to shop for all ny life. I can honestly say I've never been treated so rudely by a store employee in my entire existence on this planet. Buh-bye BOSS. Forever. read more

Terrible customer service. I wanted to return a shirt that didn't fit, but they refused because they thought it had been worn. I had taken the tag off and tried the shirt on at home, but I had never actually worn it. Despite explaining this, the manager accused me of lying. I even showed them my store account to prove my loyalty and show the significant amount of money I've spent at this store, hoping to relieve their skepticism, but it didn't seem to matter. I won't be returning to this store. read more

Loved the store, customer service was amazing! Very professional Individuals. Very knowledgeable about their product. Was assisted by Armando and Yvette they built outfits and created different looks for me to go on my company trip. Will definitely be a returning customer! read more

I was in a pinch for a nice tuxedo shirt that didn't break the bank. I walked into this Hugo Boss store in Northpark not expecting to find something that fit my style, my size, and my budget, but the sales guy(s) at this store really helped me find a great shirt for under $100. They gave me a few different tuxedo shirts to try on before I settled on the one that fit me best and looked the best. I didn't plan on it, but I went ahead and bought a bowtie there as well simply because I was so satisfied with the shirt purchase that I wanted a complementary bowtie and decided that they earned the additional purchase (I already had another one, but it had too much sheen for my taste to go along with the shirt). Since the event was the next day, they steam-ironed my shirt on the spot, and I walked out with a great shirt, great bowtie, and feeling like I was really helped in a friendly, unpretentious manner. Two thumbs up. read more

This is such a beautiful store. We love shopping here. The staff is decently friendly most of the time. If you purchase an item in store, they do alterations if needed! The clothing is heavy duty and maintains well. I would definitely recommend shopping here! read more

Or no star if that was possible and my review will somewhat be in agreement of the service aspect of the store in question. Sales associate/ manager armando is mainly responsible because he was helping us or pretending to help us . We bought a suit and a trench coat coating $1300 and we took the trench coat with us and suit needed some fitting so they asked us to come at a later date , which was ok . Now the problem starts , three weeks later when I took out the trench coat to wear , the sensor was never taken out so I can't wear my $700 trench coat when I wanted to wear , my suit when I went in to get it, that was after Black Friday, armando said they ran out of garment bag and I can come some other time to get it , are you serious! You are a luxury clothing store and you are telling me to come back because you ran out due to Black Friday sale and you are telling me that happens all the time ! They why aren't you prepared for that if that happens all the time ? I mean would a customer who is dropping $1300 would expect something. Thn after arguing Ethan one of the other manager came and said they will ship it to us for no charge duh ! Btw Armando was trying to charge us for shipping the garment bag due to his incompetence, can you believe this guy!!! Pathetic customer service . Now they say they sent my suit to me but I haven't received it and they are like we sent it it's not our fault ! Who's fault it is ? When a customer returns a stuff , store doesn't process credit back until they receive it ! Correct or do they just take your work and give you the money back ? Thn why shud I pay for merchandise I never received? Plus they don't have any proof of delivery just ups is saying they delivered ! It all started after I walked in that store I wish I cud undo that . Not one person in that store has professional courtesy, customer service skills or just basic courtesy. Idk how these ppl get a job to begin with ? I won't hire Armando to flip burgers !!!! read more

norma b the best customer service!!!!! needs a raise asap, she need to run the store too. she a legend on god.

I've tried on a couple of Hugo suits before and I really like how it fits so went in the store to browse around and maybe purchase a suit.. I was greeted at the door by Mr. Ali and Mr. M Ali was really helpful and nice. The suit I chose was a slim style that really fit my body and after getting measure I was hoping to come back to pick it up and try it on and write about my experience on Yelp. So why minus the one star?? I'm a pretty laid back guy but don't give me the run around.. Ali ask how soon I needed the suit, told him I didn't need it that soon, so he told me that it'll probably take around a week.. not a problem, gave them a call back within a week and now this where I start taking the stars off.. I called in and a guy by the name of Daniel picks up the phone.. Hello? Yeah?... so I ask him is this Hugo? He goes WHAT? I ask him is this Hugo.. He goes, Yeah??? Hugo isn't your high class luxury store but it does sell more expensive clothes than most of the store in Northpark.. I didn't expect a greeting like that, even calling in Pizza Hut gives a better greeting than that.. so I ask the guy I'm checking to see when my suit is ready for pick up.. he goes oh.. it'll probably be done by Friday.. okay that's fine.. Saturday come and I give the store 3 calls before someone finally picks up.. I'm understanding.. it's Saturday.. busy day.. but... again it's Mr. Daniel that picks up the phone.. Hello? Yeah?.... hmm, it's not your personal phone.. answer the phone right.. so again I proceed to ask him if my suit is ready for pick up.. doesn't bother checking.. ask me who my sales guy is and tell me it usually take around 10-12 days.. but maybe longer since there's a lot of alternation.. I just got the run around from a lazy guy.. The guy sounds like the alteration guy and I believe it is the alternation guy.. I'll re update on how the suit is when I finally receive my suit.. Nice products usually comes with good service. **update I finally got my suit.. it looks good, fit good and I'm ready to suit up and start talking to the ladies..* read more

Good service, good selection. If you are looking for a particular item and can't find it here, try Nordstoms as they carry decent amount of HB. If you buy your suit here though, the alteration is free. read more

Let me first just say that Percy is THE MAN. Anything you need, he can make it happen! About a year ago, my boyfriend at the time was invited to the ESPY awards out in Cali. He had a slim build, long arms and long legs and needed something very modern, tailored and striking,,,well, I immediately thought of Hugo Boss, so over to Northpark we went. I had been introduced to Percy in the past and amazingly, he remembered me! After obtaining Percy's expert guidance and infinite product knowledge, into the fitting room my man went and out he came looking absolutely gorgeous! I'm telling you, this boy had never owned a suit before and he was SO confident and proud of himself after seeing how great he looked. Jimmy, the resident tailor, took the suit for a few days to make a couple of custom alterations, we picked it up later and my man had a wonderful time in Cali! Every time he needed a dress shirt, he stopped in at Hugo Boss. When it fits, it fits, no matter what the cost. :) I cannot tell you how pleased I am at the service, professionalism and expertise of the staff at this location. I have been to Hugo Boss in New York City and though they had more of a selection for women, I wasn't nearly as impressed with the employees. Thank you Percy and the rest of the Staff at Hugo Boss - Northpark for being so consistently amazing! read more

Very poor customer service in NorthPark Dallas store. Bad experience. Tried to return/exchange a defective Hugo Boss product purchased elsewhere. Was treated disrespectfully and dismissively, was offered unreasonable options. Mr. Ramiro Garcia, the so called General Manager, needs customer service training. read more

The one star is for the store to have their location in North park mall.. The worst experience ever had in so called branded stores.. Why I took time to write this is as for the shear negligence of tailor which was pretty evident and the way customer was handled after the purchase was done.I got a suite in this store as I liked the color and was supposed to be a customized suite as like most I have the uneven length in arms and that's why preferred to get it a stores where we usually have a tailor available. Also took after a week another suite in the same mall which was really well done and tailor was very aware of what he was doing and I wish I had the same color I liked in this store as well. As the suite I took in Hugo boss was spoiled after a week I came back to pick up and store mentioned it will be re done and corrected ,then had to go back and come back another day and again it was worst and this time the tailor is not willing to hear what u say and even though his fellow sales representatives clearly see the suite was spoiled and pretty much evident and they agreed it was not right. The whole point to get a customized suite is the uneven lengths we have in is and take individual measurements of hands and those small minute measurements are supposed to be noted and stitched accordingly . this simple thing can't be done and the tailor makes comments about your body in a store is something to question about in such a prestigious store where I will never enter again. The next time after the manager saw it wasn't right again ordered a new one and again walked in to the store to give measurements after a week and again went to collect after 10 days not sure why it took so long as in the first place where altering the sleeves takes so much time is unbelievable that too after customer walked in so many times and in the first place the store should take some point to finish quickly which was not properly done the first two times and make an effort at least as I repeatedly told them I was very far from the store and already came so many times and still the day I came again it was messed up and kept waiting outside the store to get finished when I have a travel plan next day and which was very well informed to them prior to my visit . Never ask customer to buy something when u cannot deliver good.!! read more

Such an unbelievable store. The employees will remember your name forever if you buy something there. I recently bought a suit and Roy called me twice to make sure I loved it. read more

Hugo Boss, good quality/design for their product and great customer services. I went to the Hugo Boss at NorthPark. Percy was our sales rep. He is so professional and super awesome customer services. We enjoyed shopping at Hugo Boss and got a beautiful outwear jacket for this winter thanks to him. read more