KC Margaritas is not only knowledgeable, but takes the time to explain not only the issue but also…read morethe reason for the breakdown and the steps involved in every repair. He answers questions in an expedient manner and is nothing short of a dream to work with. HIGHLY RECOMMEND!!

Quick and efficient install of gas water heater. Great job. Good to work with, certainly would…read morecall again.

Excellent service. The person that came from Smith's was very professional and friendly.read more

After having moved back to the area, I called Smith's because of the great experience I'd had…read morepreviously lived here. No hiccup in the quality of service. Everyone who answered the phone or returned calls was courteous and helpful. We needed a new toilet with bidet seat for a disabled son. Is tomorrow ok for the tech to come out for a quote? Wow! Next day, Cabe arrives, no spiel but an honest assessment, good information, no BS. He was knowledgeable, friendly, had an easy humor. And he listened to us! Next week he installs the toilet and bidet, and on his way out I ask him to look at the faucets in the laundry area. They were pretty bad, and as I had already thought, should probably be replaced. Give me a quote, I say, and when he does I ask when he can do the work. Right now, he replies, pending clearance from the office. Clearance granted, he replaces the faucets with new quarter turn ones. Yes, he had to cut into the wall, and while he wasn't obliged to patch it up, he put it back together fairly well. Not long after that we called about a leaking shower. Again Cabe shows up. Replaces the cartridge, but while the leaking stops, the shower handle spins 360 and doesn't check the water from reaching scalding temperatures. But he doesn't support that brand of faucet. Nevertheless, he needs only a few parts - he actually hunts them down at the local big box store! When he leaves, we have a working shower that won't burn our son. He didn't have to do go to all this effort. But he demonstrated a concern for our son's needs. We were the focus of his attention. Excellent service and a real nice guy. Cabe was outstanding, a real gem. Trustworthy. He's like a good friend. I can't recommend Smith's highly enough.

I have been a customer for over 20 years with Ray Baker. I hate to say, I will no longer utilize…read moreservices of this company. Yearly maintenance has been paid and I have yet to receive a completed service for this spring. The tech came out, and was to return. This was over 4 weeks ago and no one has come back or addressed this issue. It is my understanding they have had some turnover of employees which I understand but communication is a must for customer service. An individual answering incoming calls actually hung up on my wife when she questioned the service agreement. I have left 3 voicemails with no return call. I am not sure what has taken place with Ray Baker, but it is time I move on to a more reliable company. I have contacted another local company that had great attitude and welcomed my business in the future. I cannot recommend Ray Baker any longer

I've been waiting for my 10-2 timeframe. It is now 3:15 and I just got a call that the plumber says…read moremy job is too hard and he won't be coming. Wow. I'm surprised this company is still in business with customer service like this. Do not bother.

I have used these guys for many years, they are my first call when I have trouble or am…read morecontemplating an upgrade at my home. Their technicians have become first name friends and I look forward to hearing about who is where and what they are doing now. I have trusted them to give me immediate and first rate service.

Extremely disappointing--and frankly, confusing--customer experience with Patton…read more Patton apparently says it was established with the goal of providing its customers with "the best customer experience possible." After my experience, I have to assume that statement comes with some very creative definitions of both customer and experience. I first contacted Patton on August 11 after we experienced a power surge the night before and the upstairs HVAC system, which Patton had installed in May of this year, stopped working. We are new to Tennessee and were unfamiliar with brownouts and the possibility of an HVAC system entering a safety shutdown after a power event. I was able to restart the system and it was operating perfectly. I wasn't calling to complain or demand service--I simply wanted to confirm that I had taken the correct steps and hadn't done anything that could potentially damage the system. During that same call, I requested the records for the system, including the warranty registration information. I was told those would be emailed to me. I also requested information about a membership agreement because I was interested in having Patton continue servicing both my upstairs and downstairs HVAC systems. The only information I received was an invitation to become a member on August 11. The records and warranty information I specifically requested? Apparently those were destined for the same place as the promised callback. Later that day, while inspecting the upstairs unit in the attic, I noticed that the copper refrigerant line was exposed. It appeared an attempt had been made to tape or secure it, but the tape had shifted and the line did not appear to be properly insulated or sealed. Considering the system was only approximately three months old, I called Patton on August 12 and politely asked if someone could come out and properly secure the line. I was told someone would call me back. They didn't. On August 17, I tried calling again. This time I was greeted with the message: "We cannot complete this call." Apparently, this is Patton's interpretation of the "best customer experience possible." It turns out my phone number had been blocked. I'm still trying to understand exactly what I did to earn that distinction. I wasn't abusive. I wasn't demanding anything unreasonable. I wasn't even asking them to do anything beyond addressing a concern with an installation that they had performed only three months earlier. I was also trying to obtain basic warranty and equipment documentation for a system they installed. The other issue involved the downstairs HVAC system, which was installed in 2023. I asked whether Patton had service records showing whether the system had been properly maintained and whether I could obtain those records. I was told they don't keep records. As a military family that has moved several times, we've dealt with quite a few HVAC companies over the years, and we've always been provided maintenance and service documentation. So I found that answer unusual and asked some perfectly reasonable follow-up questions. I was trying to understand the history of the system and make sure there weren't existing issues I needed to know about. Apparently, asking questions about your HVAC systems is enough to get you promoted to the "do not answer this customer's calls" list. I understand that misunderstandings happen. I understand that companies get busy. I even understand that a company may occasionally disagree with a customer's request. What I don't understand is blocking a customer's phone number instead of communicating with them. If Patton's idea of delivering the "best customer experience possible" is promising to send documentation and never sending it, promising a callback and never making it, refusing to provide basic service information, and ultimately blocking the customer's phone number, then I suppose they have succeeded spectacularly. Unfortunately, this experience has completely undermined my confidence in allowing Patton to service or stand behind either of my HVAC systems going forward. The irony is that I initially contacted Patton because I wanted to continue doing business with them. I was literally asking how to become a maintenance customer. They managed to turn a customer who was actively trying to give them more business into a former customer without ever having to say "no" to the membership. That's genuinely impressive. There are plenty of HVAC companies that understand that customer service means more than installing a unit and collecting a check. I strongly recommend finding one of those companies. I made sure to let my realtor know as well so she can recommend literally anyone else to those new to the area and unaware of these guys. If "the best customer experience possible" is actually the goal, Patton may want to consider starting with answering the customer's phone call.

I was having so many issues with another plumbing company. I then called National Economy Plumbers…read moreand they did a spectacular job. They were profressional, on time and prepared, and very reasonable cost. They fixed my issue very quickly. I highly recommend them!

We contracted with NEP to replace our shower system. Laura, Glen, and Rise were so helpful in…read moredetermining options by explaining all the processes and products required. (removal and reinstalling cultured marble walls & shower door & frame) The plumbers (Guillermo & Malcolm) were professional, friendly, & explained the whole process going straight to work on arrival! The tile/marble man, Daryl Ricks, was amazing as well. He & his co-worker removed and re-installed walls, door, & glass panels that look better than new! All done in less than a day and everything left clean & lovely! Would not hesitate to hire them again!

100% Grade A service and response to our call. Andy was the plumber and he was very nice and he…read moreknew exactly what he was doing --- went right to work and got our problem fixed. He even fixed another problem that we had whike he was here. 100% recommended

Quick response, quality work. I've used on two occasions and this is now my go to plumberread more

Bill was very responsive when I reached out. He connected me with a great source to order my…read moreplumbing supplies (in this case toilets) directly. He did the work quickly, and I couldn't be happier with final results. His pricing was competitive and he provided great value for the money spent. I would absolutely use him again for any future plumbing needs and would recommend him as well.

I reached out to Mr. Bill about my water heater around midday on a Thursday. He asked a few…read morequestions and for a few pictures to be sent, then quickly got back to me with a fair price. Less than 24 hours later my new water heater was beautifully installed! Highly recommended.

About 6 months after I bought my home, I had quite the water leak from the 2nd story that took out…read moreabout 3 square feet of ceiling drywall. My dad and I could not figure out which fixture was leaking behind the walls. I called multiple plumbers and Cordova Plumbing was the only one to answer the call. The plumber showed up right on time, which for my schedule is a major bonus. He looked in both upstairs baths, determined the source of the leak, had the parts on the truck and completed the repair in 20 minutes. The biggest and best surprise was when he handed me the invoice for $60. WOW! $60 for an emergency weekend call? That's amazing.

Cordova plumbing recently did work for my mother-in-law. They were on time, courteous, and very…read moreprofessional. They did exceptional work, left the site very clean and provided a fair price. I will certainly use them in the future.