We could not be happier with North Coast. We are on our 3rd kid receiving orthodontia and wouldn't…read morego anywhere else. Every single person who works there will give you a smile and great attention. Both Doctors are very thorough, thoughtful and extremely good at what they do. We've had expanders, rubberbands, head-gear, braces, Invisalign and retainers between all three of my children. They are experts at all!!!

Are they Expensive -Yes Is Staff Polite - Yes, but with used…read morecar sales men like sales tactic. A lot of fast paced speech. A lot of smiles. You're gonna feel some pressure to sign the day of consult. You been warned. Keep shopping the 200$ savings isn't a deal breaker to stay. Is Scheduling easy- Not exactly Are they open Friday- No Open weekend -No Is there more than one location- yes. But not open daily.- this is where I'm upset! We are in our first year of treatment. And we have always had to commute 40 minutes or more when we were living on the mountain. The office does get bent out of shape if you are late. We chose NCO in anticipation of their Scott's Valley office opening. 20 mins from home! Great ...Well That took longer than expected. So yeah, I felt misleaded. Then to find out they don't operate the SV location M-F Because they aren't not open on Friday at either location. We have now moved a little farther away and To make an appointment we are looking at weeks for SV openings that work around school and work schedule. Or now w traffic. Deal w 2 hr round trip commute to Capitola. It's great to see the practice growing, but it's apparent they BIT off more than they can CHEW if they can't operate both facilities. My other complaint is I've never met the Orthodontist working on my child. (My Experiance working w interventional doctors for over a decade. They don't come out to talk because they are on the next patient $$$) They never came out to meet/great me. Not Once! After reading some of his reviews and he seems brash- I hope not- Just do your job correctly! So far my kiddo's smile is looking better. So I have extremely mixed feeling about this business.

I came in for a consultation to get my son braces. The place is pretty chaotic and unfortunately I…read morebrought both my kids. The crowded and small waiting area was too much for me during covid so we waited outside. I'm fairly certain that they forgot about us as thirty minutes after out appt time i went and asked for an update On when we'd be taken back. The long wait was annoying but not a deal breaker. Dr Hedrick asked me to sit in the seat in front of his computer to show me some scans. Ok, most places have a patient review monitor to avoid any HIPAA issues. But then he asked why I came there and I explained that my spouse sees him. He then typed in her name and brought up her entire chart in front of me. Talked about how she was over due,ran through his findings, and treatment. He proceeded to go through her entire chart with me! Did he get any HIPAA training? I was shocked. I had hoped that he would have realized his mistake and apologize but this didn't happen so we rushed out and went to a competitor.

Dr. Hedrick & team are awesome! They always make sure everything is on track and are all very…read morecaring and efficient. I got my braces on and off here, and I'm currently enjoying the retainer life with only occasional checkups.

Wonderful friendly kind staff with an insightful and knowledgeable dentist. Took my daughter for…read moreher first visit and it went extremely well.

My children were patients at Brent Porter's pediatric dentistry practice since February 2024. We…read morehave since left the practice because our experience with communication, treatment planning, and follow-up regarding our children's dental care was not what we expected. In March, my 4-year-old daughter had a follow-up after a cleaning due to tooth decay. Dr. Porter's office sent us home with a consent form for Silver Diamine Fluoride (SDF) and scheduled a treatment appointment, requiring us to take her out of school. When my wife brought our daughter to that appointment, she learned that no procedure was actually planned. Instead, the appointment became a consultation where Dr. Porter recommended future treatment involving anesthesia and tooth extraction. This was confusing because we had previously been given the SDF consent form, yet Dr. Porter stated he never intended to pursue that option. When asked why we were given the paperwork if it was not being considered, we did not receive a clear explanation. The recommendation was to extract both teeth, even though one had significantly less decay than the other. During that discussion, Dr. Porter also mentioned placing a spacer afterward to prevent space loss, which was concerning because this was the first time we had heard about the need for one. This was especially concerning because our son had previously had a tooth extracted by Dr. Porter about a year earlier. That procedure required anesthesia, resulting in a significant out-of-pocket cost through a third-party provider. The experience was difficult, as our son woke extremely upset and appeared to be in pain. While we were trying to comfort him, Dr. Porter commented on how rewarding the experience was because he was able to help our son. Given that we were holding our clearly distressed 5-year-old autistic child in that moment, we found the comment inappropriate and felt it showed a lack of awareness of what our family was experiencing. During our daughter's consultation, we learned that our son's previous extraction should have involved consideration of a spacer to prevent space loss. Despite this being discussed during our daughter's consultation, this was the first time we had ever heard one was needed for our son. It had never been discussed before his extraction, during treatment planning, after the procedure, or during any later cleaning appointments. When my wife asked Dr. Porter why we were only learning this now, he repeatedly focused on patient compliance rather than answering why we were never informed a spacer was needed. When I later called, I received the same response. Only after repeated attempts did he acknowledge he may have made a mistake by not bringing it up. Our concern was not whether our children needed treatment -- it was whether we were being given complete information and all reasonable options. We expect clear communication about procedures, alternatives, and follow-up care regardless of why treatment is needed. I requested Dr. Porter's office send our children's full dental records to us and Capitola Kids Dentistry, where we had begun becoming new patients. The records were not sent then or after a follow-up a month later. They were provided two months later, one day before our appointment with the new dentist, and only after the new dentist requested them directly. Our experience at Capitola Kids Dentistry was a clear contrast. They confirmed that one of our daughter's teeth did require extraction, which we expected, but recommended trying to save the other tooth with a steel crown rather than removing it immediately. They also recommended a different sedation approach for the needed extraction and immediately addressed our son's spacer situation after noting space loss had already occurred. Most importantly, Capitola Kids Dentistry involved us in the decision-making process, explained the options clearly, and made sure we understood the reasoning behind their recommendations. Given the contrast between our experience at Brent Porter's practice and Capitola Kids Dentistry, we would not recommend Dr. Porter to families looking for a pediatric dentist who clearly communicates treatment options and takes ownership when follow-up concerns arise. Our concern was not simply that extraction was recommended -- it was that extraction appeared to be presented as the only option for both children without discussion of alternatives, while a missed part of our son's prior treatment was never communicated to us and was only addressed after we raised the issue. When we did raise that concern, we found it difficult to get a direct answer rather than a clear acknowledgment of what happened. Parents should feel informed and confident that they understand all reasonable options before making decisions about their children's dental care.

The staff here were kind, however they we're not transparent about costs, manipulative and did an…read moreinadequate job. I primarily came to get surgery for a severe tongue tie. In order to do this, I needed to do a full initial intake appointment in which they told me I have gingivitis and highly recommended I do their intensive cleaning procedure and pressured me to start that same day. I told them that I am low income and on medi-cal and if they take insurance or if I should find someone else. They basically told me that dental insurance is a scam and I should stick with them. They charge WAY more than even the average dentist. I later found out that Dientes in Santa Cruz takes medi-cal and Cabrillo Hygiene Clinic also offers very cheap cleaning. When I went to Cabrillo for cleaning a couple years later, the Dr/Instructor there said the X-rays I got here were done incorrectly and were not acceptable. Luckily they were able to re do them for cheap. Although it is on me to find the right dental care for my insurance, I came for a different issue and didn't appreciate being pressured to choose them for the cleaning and lied to. I had to use all my savings to cover the costs. Also, although I initially came for the tongue tie release, they were only able to do half. When i inquired about coming back for the second half release as originally planned, the doctor said I couldn't do it because I needed to be able to fully lift my tongue on my own, even though the whole issue of why I need the release is that I can't. The doctor at cabrillo said this was rediculous, and that there are definitely doctors who could do the full release as is. Overall, while the staff may seem nice at first, it seems clear they are trying to make as much money as possible without caring about the clients needs, and the more money you spend here does not mean better care.

She wanted me to fly to Dallas for 6-8 weeks while some doctor would crack my jaws, reset them, and…read moremon it tor my progress or lack there of. I DID NOT HAVE DENTAl Insurance. Went to the #1 Maxofacial Specialist at Stanford and he advised against it. Said the procedures were no different than 30 years ago. I went with him.

Today was my first consultation with Dr. Timothy Gifford, periodontist. I barely slept I was so…read moreanxious. I'm so glad I found this practice! After a comprehensive exam, Dr. Gifford spent time providing me four incrementally more aggressive treatment options. I have never in my life had a dentist spend so much time with me. I have confidence we will find a workable plan to treat and/or mitigate further disease. Bonus: The staff is really fun and the office is cheery and comfortable. 10 stars! Thank you!

I used to love and swear by this dentist until I learned the truth. When I had to change insurance…read moreand get a new dentist, they were flabbergasted by how shoddy their work is. The nightguard that Dr. Kaur gave me had been so improper that it was damaging my teeth and causing the front teeth to chip and crack. I was actually asked if I had gotten this nightguard from a different country, that's how slapdash it was. When I came in to ask for a refund to at least get some kind of moral mea culpa from them (this nightguard costs $735ish before insurance, according to the receptionist, but replacing a tooth is easily ten times that much, so it would be a drop in the ocean compared to the damage done to my mouth) I kept getting the runaround about things being "subjective". Then when I wasn't dissuaded I got an appointment with the doctor to talk it over, which I assumed would just be them trying to convince me my new dentist is a con artist, doesn't know anything, etc. And lo and behold, no surprise that's exactly what the appointment was about. No refunds, and that I should consider myself lucky my mouth guard even lasted this long. Now instead of things being "subjective" it was preposterous and no dentist in their right mind would say such a thing. Yeah, I'm sure my board-certified TMJ specialist was just making it up, while the dentist who made the device in question has no room for doubt. I mean I'm pretty sure they even made sure to CYOA by asking to take a look at my mouthguard so they could do an official "reply from the owner" here with something like "Actually when you came in we proved your teeth were already broken and we didn't do anything wrong-" and try to make other people reading this think I'm not being accurate. They tried to say my current dentist must be a scammer for charging around $1100 for an occlusal guard and that must be why. But I called around town and most dentists are in the 1000 dollar ballpark for guards. The only ones who quoted me lower than 900 were quick and clear to point out "that's just a base price, we increase it if it's more complex, and it'll probably involve exams too". Oh and if that wasn't enough, Dr. Kaur insisted the receptionist had just been mistaken and that actually it was only $300, and that I should be counting myself lucky to have gotten such a good deal - as if I care about saving money when it means breaking my teeth. While this is mostly what I'm pissed off about today, in the last few years I got the same fillings done on my teeth again and again from these people, while the filling I got ages ago from my paleolithic-era dentist in Mountain View is still holding strong. So I'll ask again who the real scammer is. And just as a funny aside, while I was waiting in the office, there was a guy at the front desk who showed up for his appointment, only to find out it had been canceled, despite having confirmed it. It turns out that the front desk just relies entirely on the automated system with no verification, had somehow sent another confirmation to the wrong number, and canceled his appointment. Obviously this doesn't impact my own experience, but it does make one question why there are so many screwups in one office. In one day. At the same hour.

I was a patient at Seabright Dental for about five years and had many positive experiences there…read more The staff were generally kind, I felt well cared for clinically, and I especially appreciated how personable and gentle my hygienist was. Unfortunately, I decided to leave the practice after receiving an unexpected $164 bill for a March 2026 preventive visit. My routine dental care had historically been covered through Delta Dental. After receiving the bill, I contacted Delta Dental and learned the claim had processed as out-of-network due to the office's change in Delta Dental network participation/billing status. The office explained that they had mailed notice months earlier and later sent a postcard saying Delta Dental was still accepted/covered, but I did not understand before my appointment that the office was now out-of-network with my plan or that I could owe a significant balance for preventive care. I asked for the balance to be waived or further adjusted due to the unexpected nature of the bill and current financial hardship. The office declined, though they did offer a three-month payment arrangement. I appreciate the care I received over the years and the payment arrangement, but I was disappointed by the lack of clear point-of-service communication before receiving care. For patients with Delta Dental or any insurance plan, I would strongly recommend confirming in writing before your appointment whether the office is in-network with your specific plan and what your estimated out-of-pocket cost will be.

apparently they have reached their limit on taking DELTA DENTAL patients and there is a wait list,…read moresuch a bummer, as i was hoping to get in to get a second opinion and establish a client relationship, but if they are limited in accommodating whats a person to do...as the receptionist suggested go thru delta dental and search . I have a suggestion, maybe put on the website instead of accepting new patients, put that you cannot accommodate any more delta dental insured patients. hoping to be able to still get in , if not this year, next?

The whole team was friendly and professional. They made me feel comfortable, answered my millions…read moreof questions, and did great work overall. And the team ran like a well oiled machine. Special shout out to Sam at the front desk who was warm and welcoming the first time I called, (and all the other times I called with follow up questions). Maranda made the billing process transparent and seamless (I walked out of my consultation appointment knowing exactly what I would be paying). And Dr. Cline-Fortunado did a thorough exam before making any recommendations, and was very honest and respectful when presenting my options. In addition, the office is clean, modern, and soothing. Nobody loves going in for a dental surgery, but honestly, they made the experience quite pleasant.

My daughter had an OK experience with her wisdom teeth extraction…read more However, the office staff is extremely unprofessional. Several months after the surgery they sent me a bill for therapeutic medication they gave at the surgery. When I initially called to ask about the bill they told me they would work it out with the insurance company. Then a few days later Maranda started texting, emailing, and calling me about the charge over the course of a few hours. I asked for details in writing and she described about $1 worth of meds they wanted $155 for. I am not surprised insurance denied the claim given the excessive charge. Based on this experience I do not recommend them at all. It is not worth the trouble of getting harassed during your work day over a ridiculous charge.

Dr. Yoshida DOES NOT WORK WITH ANY DENTAL NETWORK! She was lovely to work with but PLEASE check…read morewith your insurance before scheduling an appt! Dr. Yoshida's Office said they took our insurance and our insurance covers 100% preventative care. Dr. Yoshida will file an insurance claim for you but they DO NOT accept the agreed upon prices set forth by the dentists in network! So, we are paying $280!!! for our daughter's bi-yearly cleaning and xrays. Dr. Yoshida saying "THEY TAKE OUR INSURANCE" was extremely MISLEADING.

Dr. Yoshida made a snobbish remark right in front of me to her dental hygienist to "show me proper…read morehygiene procedures." That's it! I'm never going back to her. I was impressed by her caring attitude when I started seeing her a couple of years ago. Don't know what happened but that is gone. It seems to me that she's just into running a big business dental office now.