So sweet! Humble roots offers thorough customer service and the folks that deliver for them are really kind. I felt very comfortable and supported every step of the way. Representatives helped me set up my new account (I missed a step and they phoned right away) and helped curate a delivery time that worked best for my needs - a service I'm sure that was provided from a place of genuine customer care and possibly not a requirement- so I thank you for that Humble Roots! Oh yea - and they really do spoil their new members. I felt the love. read more

Disappointed to say the least. Been looking for a delivery service with more products I like seen they were offering 25$ off first time orders they processed my order @8:20 they reached out to me thru text for me to send picture of my id and a selfie to verify my order I went thru weedmaps not sure why that info isn't already there sent my picture immediately back get a text back @8:37after my picture goes thru saying they cannot completely my order terrible terrible communication not sure if a manager or someone who actually cares would be able to help assist but person I talked to didn't seem to give a shit read more

Lead dispatch called me a bitch for questioning their 4+ hour wait times. Claims to be owner. Apparently they don't want or need me! Heartbroken! Who else spending $300+ every two weeks? Anyone know where I can go? read more

Ordered delivery and was really impressed! The online menu has everything you need. A very large selection to choose from. Super easy site to navigate and setting up an account was really simple and secure. The delivery person was on time and friendly and we ordered in the evening time and still got our delivery same day! I'd definitely recommend. We usually use Eaze but had such a pleasant experience with Humble Roots we will be using them from now on for all our cannabis needs! read more

Humble Root - One of the gummies we got. High CBD for migraines. - Cannabis Dispensaries Near Me

So disappointing how they treat longtime customers I will never use them again!!!! This place sucks

One of the worst customer service dispensary delivery company I have ever worked with. If you need dispensary delivery I highly suggest that you use ANY other company. To begin, I placed an order off their website and they emailed me for additional identification verification which is fine. I emailed had to forward the same email 3 times. I didn't even get my order the same day. The following day I re-forwarded it and they told me they cancelled the order completely and go to another order. I will not be ordering from here ever. I highly suggest you do not either. They refused to let me speak to their customer service department. read more

I am visiting from out of town and got to my hotel late. Due to laws I could not fly with my gummies that are used for pain. I called several places and everyone seemed to be done with the day and not wanting to do anymore deliveries although they still had an hour before closing. I Humble Root and they said no problem and got me my order. They are some of the nicest and kindest people I have ever encountered. I would highly recommend them. Thank you for helping ease my leg pain thus allowing me to sleep. You are all very appreciated. read more

I give this Buisness a negative zero they have poor communication skills and give bad service! I have tried to make a order twice with them and i keep getting told different times to place a order. Every time i try to order at that time they say they don't deliver to Vacaville which they should list that somewhere on their website or advertisements. A time for certain cities should be listed for the customers so we don't waist our time ordering and then can't even get a order. I placed my order at 12:45 and still was declined and they didn't even respond until 1:10 to tell me i can't have my order until tomorrow like how sad! I will never order from them and beware any one else read more

Great service product and prices. I placed an order yesterday, I had some questions and spoke with Sam through the chat who was very helpful. Thank you! My order was delivered in a timely manner and all items were correct. It's always good. read more

Love this company. This is the only company I get delivered. They always communicate about delivery time. When the driver is leaving the store, when they're on their way to your place, and then when they arrive. If there's any issues they call. The first time I ordered I didn't upload a photo of my ID. They called right away to let me know so my delivery would still be on time. Today, one of the items I ordered was actually out. Very friendly person called to let me know and I was able to change my order. The drivers are also always friendly. The website is pretty clear and user friendly. They often give out swag with your order. Humble Root pins, stickers, and lanyard. All of good quality. Like, surprisingly good for free stuff. Can't recommend enough. read more

Humble Root - Different stickers given out over the times I've ordered. Can't find the pin or lanyard I was given. - Cannabis Dispensaries Near Me

Worst delivery person ever! I have ordered from them before, with no issues. But this time I was using a debit card. I am an older person, it was 10pm at night ( I waited 6 hours for delivery). I couldn't see the stupid app that was supposed to be completed to use my debit card, and I didn't understand why this could not have been done prior arrival at my house, instead I was left standing outside in 30 degree weather at night with some app that doesn't work! Every other service I have used sends me a link to complete the purchase or swipes my debit card when arriving. They want you to use an app to enter your bank account information that gives them access to deposits etc. in your account! Run folks, run. Do not do business with these people and if you do use cash, since their employees are not too bright. The driver didn't know how to enter a DL without scanning the barcode (I have an out of state license without a barcode), so he got frustrated and canceled the order and stormed off like a child! Now mind you I am old, I have health issues (hence the need for the order) and I could have used a little help with the app in the dark cold night as I was shivering. A reminder to all you delivery drivers out there, not everyone is out to get 'high', not everyone is out to rip you off. Some folks have legitimate medical needs an live with severe pain. So if you drive into a neighborhood with multi million dollar homes, have a little class and don't treat folks like criminals. Also, older folks don't' see well at night, so try to be helpful. It is called customer service, in case you missed that. I was hoping for a good nights sleep after getting my delivery, but since I did NOT get an order after waiting 6 hours, I was in pain all night and was unable to work today. I hope your rude driver knows his karma will be coming, soon I hope. read more

Always excellent service and on time definitely a go to dispensary battery for those on a budget or those looking for a great product

Fast service and awesome deals. One of the best I've found. Lots of options to choose from.

The service the customer service the employees that deliver are great the concentrate bundles are my fav and the stickers i love it !!!

They really have the largest selection in Sacramento! I can always count on a variety of quality products, and even more convenient preorder ahead of time so I can go about my day! read more

If you want to wait hours for your delivery with no communication, and then have to wait a long time through the chat or phone options just to ask about your order and/or cancel it, then this is the place for you. Garbage service all around. read more

Product fine, prices fine, thumbs WAY down for service. Not at all humble and NOT RECOMMENDED. As a first-time customer, they accepted my online order but then called to say they had to split it into two deliveries because it was more than their first-time order maximum. (Something not mentioned anywhere in their site or in the order process.) So I had to arrange to be home at two separate times. Then they screwed up what got delivered AND overcharged me. When I contacted them about the problem they admitted their mistake but wouldn't come to return the money they owed unless I made a new order for their delivery minimum PLUS what they had overcharged, which they then applied as a credit, instead of just returning the money they owed. Sleazy. It took at least three extra hours of my time over two days and $68 more than the order I first placed. A disappointing experience. read more

This is absolutely the best delivery service you could ever ask for. I wasn't really sure what I was looking for and when I called, not only did I find what I was looking for they worked with me to get the best price. if I could give 10 stars I would. Do you guys are asking amazing keep it up and I will continue spreading the word of your company. read more

I received my first order from Humbleroot, starting from ordering I found a selection that works well with my lifestyle. I'm surprised and glad to see more STIIZY pods. My order was correct and the person who delivered was sweet and kind I wish and I hope I see her again because I'm super happy with my order and products! Thank you Humbleroot for your amazing packaging I'm excited to order from you again! read more

Humble Root - Order fulfilled! - Cannabis Dispensaries Near Me

4 hours to get 2 8ths delivered to my house on a Tuesday afternoon.......... On a busy saturday night you can get a pizza in 45 mins at most. If only legal weed didn't put all the local guys out of business I probably would have a better and cheaper product in 20-30 minutes. read more

I haven't used Yelp in years and I'm logging in just to leave this review. I ordered some edibles through Humble Root due to a family member testing positive for COVID. Even though most of us have tested negative, we're all quarantining to keep our community safe. After placing my order, I discovered we must pay the driver face-to-face, which negates our quarantine. Humble Root was quick to answer my first email, but once I requested to cancel the order because of the quarantine, Humble Root stopped responding to my emails. I tried calling them but no one ever picked up after being on hold for 25 minutes. I won't use this service again. read more

Tallin was awesome! Computer made some errors processing the products but customer care was able to handle it easily and quick! Best prices and best people for your THC needs read more

I love humbleroot. As more then friends, even though they only return my texts when they want money. It doesnt diminish my feelings but flame them, for who doesnt like a challenge. And who doesnt like good flame? Way better then sketchy bob, who I used to get my weed from. He always lingered til I had to use the bathroom, and then he would steal my kitchen appliances. These humbleroot delivery drivers are chill and professional, and never stay long enough for anyone to suspect I am hiring hookers, which I really appreciate because if my landlord even THINKS I'm bringing hookers over again, I'm out. He was very clear on that. Plus I have been ordering for months.... and I still have my toaster. read more

LOVE THIS BRAND 5.0 Humble root defineitly hooks it up wit swag and superb tree for a good price.. so far, no complaints ordered a solid 4 times. plus I don't wake up with brain fog like I have with other brands. They know their stuff! read more

Really appreciate the quick delivery and Bianca was super friendly! The packaging is cute too.

Now, I try to pre order and they won't even deliver further than 20 miles. I had to call and remind them to even update the website to say this. This place will go under soon and won't last long, if they won't deliver further than 20 miles. read more

I put my order in at 3pm for a next day, early morning delivery. The delivery quoted from 10am - 12pm. I figured, since I had my order in the day before, I must be first on the list and will get my delivery around 10am. I cleared my meetings out the next day until 1pm as I always allow myself a buffer zone for time. At 12:08pm the day of scheduled delivery I had not heard anything, so I texted to inquire status. They said the delivery driver just left to bring my order. I explained this is very inconvenient and that is why I selected an early morning delivery, so they gave me a small credit for my next order. At 1pm I still had not heard from the delivery driver and my meetings were starting, so I cancelled the order all together. They said he should be there from 1:30 - 1:50pm, but I cannot simultaneously conduct a meeting and talk to some delivery driver, so this is obviously unacceptable. So, I order the day before just to ensure my early delivery, and had to cancel at 1pm as they were not close to there yet. The management of this company looks to have different priorities than I do, as I received a lot of excuses instead of someone taking care of the problem. Now I am searching for another delivery service that will, hopefully, more align with my standards of business operation. Taking ownership and making things right is huge for me, not giving excuses for incompetence. Very disappointed!! read more

I started ordering HumbleRoot a few months ago and have found their service to be great. When I order later in the evening, their prompts about when to expect a delivery has been accurate. Though sometimes it's not convenient to wait 2-3 hrs for delivery when pick-up is available, the deliveries have been made on time and by friendly staff. On a recent order, I purchased to cartridges with for a 510 pen, and when they arrived, one was not what I ordered. The cartridge they did send was better than what I asked for, which was great! (I found out this is not standard company procedure, but just a happy accident.) Unfortunately the other cartridge was a sativa from Sublime, and it broke after one use. When I say "broke" I don't mean oil was coming out of the tip, as per usual for a Sublime cart. I mean, the whole bottom fell apart and could not connect to the battery. I found this out a lil over a week after buying it, since I was using the other cartridge. When I contacted their customer service, Bonnie was quick to address the issue and give me a credit for my next order, despite the problem being outside of their return policy. It wasn't a full refund, but it was something that made me feel better about the wasted cartridge. I really appreciated that service, and the friendly manner it was solved in. I definitely intend to use Humble Root again when I want delivery. read more

I have never had such a terrible experience with a delivery service-- I WASTED AT LEAST $80 and am now left with a product that DOES NOT WORK. I really wanted to like the battery I ordered, as I had been using my friend's one of the same brand for weeks with no problems. Because of this, when the battery and cartridge I received failed to work, I put up with 4 different exchanges in addition to the original order. BUT, after all of this, I was not able to use anything I ordered-- I bought 1 $45 cartridge, then even paid an extra $25 for a replacement cartridge, in addition to the battery. Humble Roots claimed to have tested a replacement battery, but while it worked once for them, it only worked for about 3 draws for me. This is clearly a faulty product, yet I am now unable to get any of my $80 back, as Humble Root refuses to honor their return policy, despite the fact that each one of these issues was reported within at least 3 days of the deliveries, which fits within their return/exchange policy. read more

Pros: Great service, answers my odd questions promptly, great drivers, knowledgeable, great deals, fantastic promos & amazing hook ups. Also good website & point system. Cons: Wish they had more constant promos for the brands I like. Would like deals on larger orders, like a discount on say 4 grams of carts. Fixes: More free stuff (who doesn't like free stuff? ). Update apparel gear, they have great designs & good quality items. I have my eye on 3 more items, once they r back up. read more

I am really not happy with the way they do business. I will get a product , shatter (wax) (dabs) to be exact , and the shatter is all sugary , yucky , and barely even smokeable . They would not exchange it for me saying there had to be something wrong with it .. when there was everything wrong with it . When I pay money I expect to get what I pay for , nothing less . They want to just give me a couple credits to my account and call it a day . The first time I forgave them and moved on & said screw it buts its literally the 5th time I have gotten a product that was no good and they refuse to come get it and switch it out . Their products for the most part are good & their driver are also for the most part alright but this is just ridiculous. Basically taking my moneyz read more

Worst customer service. Driver are great bit dispatch and management in particular suck. Say they will update some thing, either for an order or an order at a temporary location while out, only to not follow through. They host many different discounts based on the brands offering promotions similar to a dispensary. Vets can't use point with discounts or any discount. Management just greedy. They cancel order that they send to the wrong address. read more

It's very telling when a business owner only responds to 5 star reviews, as opposed to addressing customer issues have been a long time customer and spend a car payment a month with this place only to be treated like a new customer. Me and my buddy ordered same time on 10/17 and Jeph canceled my order friends still being delivered. Just icing on the cake of a place that used to be solid customer service is non existent and obviously the owner only thanks happy customers instead of looking to correct their bad customer service read more

Ok, so I have never used pot or other drugs. I grew up in a tiny town and was a "just say no" era. Yes I'm old. Lol. My anxiety was through. The roof. So I ordered some gummies and had it delivered, which was a bonus. The service, product, helpful website has made a believer. I'm now in the "just say yes" generation. read more

Took me forever to find a spot that delivered to our area and didn't charge an arm and a leg for fees or taxes. Great menu had everything we were looking for and fast same day delivery! We will definitely be purchasing from here again! Thanks for the quick smooth online and in person transaction! read more

If I could give 0 stars I would. Waited around for 5.5 hours for my delivery, & also drove 40 miles just to be within their delivery range. When the driver finally arrived, he didn't even have my order with him! I feel like this was a bait and switch - they didn't actually have the item advertised online, but they thought I would order another item on the menu after waiting 5.5 hours for a delivery. This was my first time ordering with them & it was a waste of my time, gas, & my entire day. read more

Awesome customer service. Rewards program is good to use and delivery tracking system is super cool so you know when it's coming. Used a couple different deliveries and Humbleroot is my favorite. A++++ read more

Decent prices, excellent communication, and kind, friendly delivery staff. They have my loyalty!

I order from them from time to time the only thing that I would say I don't like is the wait one time it was like an 8 hour wait besides that they seem to be okay I did get some kushy punch edibles from them one time and they did not affect me at all but I can't really blame them for that. read more

First time I've ever been bummed with the service. Not the driver nor the delivery time, but a communication error.