We moved out of our home of 40 years in Burlington last May 2024. Our items were moved to Humboldt's storage facility in Canton and were kept there til we located and moved to our condo on the following November 15th. The owner Howard Goldman and his employees went above and beyond at every pass. They were extraordinary in their responsiveness when we had questions about billing or adjustments to our move. Jamie -our coordinator, was always reachable and was very helpful every single time we communicated with her. Howard, Jamie, and every employee represented Humboldt in the best possible way. The prices for our moves and storage were quite fair. None of our furniture items were damaged in any way. The movers themselves were experienced, careful, and professional. We cannot express our gratitude enough or recommend them more highly. read more

I've moved from MA to OH to CO and back to MA. In the move from MA to OH to CO, I lost no inventory with a different moving company. In the move from CO to MA, with Humboldt, I lost inventory; I had multiple pieces of furniture damaged. Thought I was clever hiding some personal items. Huge mistake. Bill MacRae is an awesome salesman but you will never hear from him again once you sign a contract. read more

Worst customer service ever I went in the office and they just looked at me and didn't say anything just seen me waiting and said nothing to me I didn't feel welcome at all read more

Humboldt Storage and Moving assisted on a move went we used United Van Lines. The staff at Humboldt was attentive , professional and most helpful during the move and afterward. They called throughout the entire process to check and make sure everything was going properly and that we were happy. The issues I had during the move were with United Van Lines . Humboldt , has even tried to help with these issues . read more

Just completed a move with Humboldt and while I don't want to move anytime soon Humbodt made this process as easy and comfortable as possible. Every person at Humbolt is a caring professional helping me and my belongings. I moved for the first time in 27 years and they are the only company I will call if I have to do this again. 10 stars for sure. read more

Humbold team has just completed customs clearance and delivery of my goods. All work was completed on time and within budget. All communications were made very clearly, quickly and in detail. The staff is very professional, polite and attentive. Absolutely recommend Humboldt Storage & Moving! read more

Great job! Very professional and responsive! Michele and Keli from Boston helped with the entire move from east coast to the West Coast!!

We were referred to Humboldt by a friend and we were super impressed! They estimated 7 hours, but the job was done in 5 hours. They gave me a prompt refund on my credit card. We'll be using them to move us back in after our house renovation, so hopefully we find that nothing was damaged as it was shipped to and from the storage unit. So as far as I'm concerned, their customer service is top notch. read more

Chuck and Ovie were excellent unloading my belongings at the new house. They both were very professional, friendly, and had great attitudes. They handled everything with care and were cautious not to damage anything. read more

Marian and Kelvin were great! Very friendly and helpful. Worked quickly but carefully.

Ive dealt with Humbolt numerous times over the past 5 years. They have been great! My move coordinator was a pleasure to work with, professional w/ great communication throughout the whole process. read more

Very disappointed with our interstate move to date. We selected Humboldt because they are associated with United Van Lines but the national partnership has not helped. We specified the unique layout of the move out home and had a representative come out in person to be very clear on the scope of work. However, on move out day, they sent a 2 person crew to move a house full of furniture on the 3rd and 4th floor. It took 8.5 hours. Our window to have our stuff arrive was 12.21 to 12.31, today we were informed that the driver 'might' have COVID so looking like early January. Complete horror show. A major thumbs down for Humboldt from our viewpoint. I am regretting my decision to select them for a time sensitive and important move. An update, Humboldt is attempting to have another driver deliver, we may get our stuff on Sunday January 2nd. Fingers crossed read more

If I could give more than 5 stars I would. When starting our search for our move from Framingham to Atlanta my original thought was to do Pods or U-Pack as a cost-cutting initiative. My brother in law who has been a mover for the better part of 30 years was very down on the self-serve Pods. So I researched and found that it was not the best way to go. He recommended Humboldt as a company he knew. He told me they are honest and have a not to exceed guarantee. I looked at them as well as two other national movers. Humboldt came in with the best price (which is always a good thing) Upon selecting Humboldt I worked with Dave on the estimate and initial contact. He informed me of their services and who I would be in contact with. During the process, there was no runaround or confusion. When you call they answer the phone ' How can I relieve your stress' which anyone who has moved long-distance knows what that is like. My contact/coordinator was Bethany, She was a great resource and help during the entire move. On move day our driver Hector showed up on time and ready to go. He and one other gentleman load our entire 4 bed 2 bath home in just under 6 hours. Hector and his loader were amazing and extremely professional. When we pulled away on our drive to Atlanta I knew our stuff was in great hands. We received several calls from Bethany throughout the day of the move as well as our delivery date. Hector called from the road with status reports as well. As expected our Truck arrived as promised at 8:30 am this morning. Hector and a crew of 2 other gentlemen came in and completely unloaded the truck and placed things where we wanted them as well as helped in getting a piece of furniture up the stairs and into my home office. They were efficient and professional. To wrap up the day Bethany called and checked on us and the whole process. I cannot say enough good things about our experience. If I knew then what I know now I would have saved myself a lot of time and effort and just gone with Humboldt. read more

I beg you, find other movers. Any movers. Quote one price, then after you have my stuff, the price goes up. Fraud? Every single piece of my furniture was damaged. Every piece. EVERY PIECE. Items broken, lost, destroyed. Boxes tossed haphazardly anyplace they wanted. Read the other reviews. And re-read the reviews of the people that have more than one review on yelp. Funny how all the people who gave 5 stars only have one review on yelp, isn't it? Worst moving experience of my life. read more

While I appreciate your response to my comment, it does little to help resolve the issue. The last time I sent an email to your claims department was on February 7th. It's now two weeks later and still no response from them. When things are good or you're trying to get my business, you're very responsive but when things aren't going well, it's hard to ever get a response from Humboldt. read more

We are happy with our moving experience from Southeast Massachusetts to Miami. The 3 guys arrived on time and worked hard and efficiently ( we did spend time preparing and had all boxes ready in garage). While the delivery in Miami took 2 weeks longer than expected - we are in the middle of the great driver shortage. We were kept informed. The 3 guys who delivered in Miami did great job putting back together furniture . And nothing was broken or missing. No complaints. Thanks read more

Gabriel and his team worked efficiently and thoroughly to move our home. All the guys were very professional and took special care with our sentimental things. I had busted my knee earlier and was using a cane and all the guys were aware of my issues. I highly recommend them for moving especially read more

I couldn't have been happier with my experience with Humboldt. They were on top of things and responsive - Bethany said she would be 'there' for me the whole way through and she was! The coordination was top notch, and given I was moving from two states to one at some distance, that took some doing. The teams that both packed and unpacked my stuff were efficient, polite and very friendly and reassuring - just what you need when you are moving. I really don't want to move again anytime soon (!) but if I do, I know who I will call. Unqualified recommendation. read more

Worst company ever! Over $12,000 worth of my things were missing when they arrived here, merely a day's drive away! They failed to respond to any of my notices of this (phone, mail, etc.). Then they said it was too late to file a claim (they just ignored it). I talked to corporate headquarters and apparently I was supposed to have filed a POLICE REPORT! BE SURE TO DO THIS!!! They are horrible people--I had been a long-time customer, but since I moved out of the area, I guess they figured they wouldn't get any more business from me, so easy pickings! Their movers couldn't read simple notes, were kinda scary (snooping thru personal things instead of packing). They threw fine pottery (one of a kind) into boxes without any padding at all, they packed all the cords separately from their devices--what a mess! They destroyed part of a wall in my new place. They also arrived 4 hours late (selling off my stuff, I assume) and were recruiting random strangers to help them unload the van. Some of these neighbors said they had a threatening demeanor. Nevertheless, the owners stand by the lead mover, begging the question: what exactly does "bonded" mean? Nothing, I guess. They owe me an apology and a lot of money. read more

Very bag service. Ruined moving day for us. We schedule our move way ahead of time but they didn't tell us there will be a schedule change until the day of moving!!! They were supposed to come first thing in the morning but after lots of excuses they didn't come till the night!!! We had to pack all our stuff, which was supposed to their job, and we were bounced between several different agents and none of them were helpful. We had to sit around for an entire day, pushing all our plans back because of this. The most stressful moving experience ever. Update: Delivery----they delivered our stuff on the very last day of the delivery window. We have been compartmentalizing because this service is too stressful and we have other things to worry about. Our couch was scratched, wooden table top was scratched, a bedroom mirror was broken, three large cutting mats were missing. Also, they packed several pairs of leather dress shoes (which were on the high value item lists they made us make) by throwing all of them (unprotected) in a box, stuffed with some paper on top and call it a day. So of course they were squished out of shape and dirty and scratched. And they pack all the knives the same way...not individually packed but all thrown together in one box with paper on top, so the blades were chipping off each other the whole trip. There were also big dirty marks on our mattress. It's funny when we were on the phone with one of the many agents we have to deal with, she kept promising that the service will be very good, very professional, very fast. None of the above. read more

Jennifer, So little too late. We asked for assistance all day during the move and it was hard to get a hold of anyone. Then for three weeks while waiting for our second delivery, all anyone said was " we're not sure when the second delivery would be scheduled". Now, two months after delivery and my review, they have you reaching out asking if there's anything you can do - How about a total refund??? read more

Really frustrating move as the move out was seriously understaffed despite clear instructions on the scope of work. It took 8.5 hours. Just learned today that arrival of the moving van will exceed the 2 week window. It is very negativeLu impacting our work and enjoying our new home read more

The WORST moving company EVER. PLEASE do not use this company at all, one of my biggest regrets for going with this company. LONG story short - the second truck with the rest of my things that didn't fit in the first truck (BIG red flag) still hasn't arrived five weeks later since I moved to Massachusetts. At this point, I'm starting to think that's their way of covering up for losing all of these items including my beloved husband's urn with his ashes in it (I know I shouldn't allow their packers to pack it up - had too much positivity and trust in them based on the reviews I read). read more

I had a terrible experience moving from Boston to the Midwest last fall. I had hired cross-country movers once before, so I have something to compare to, and I was angry and disappointed with how this move was handled. First, the good: The estimated weight for my move was almost on the nose, and I even got a small amount of money back at the end. They dropped off a huge pile of recycled moving boxes, plus packing tape and paper, for free ahead of my move. The guys who loaded my stuff in Boston were friendly and seemed to do a good job, but I was put off by their rental truck and lack of extra supplies. None of my many, many boxes were lost. The woman who helped me with my damaged/lost items claim was very friendly, but I think she might have been from a 3rd party claims company. And the bad: Where do I start? They smashed my nearly-new 42" plasma TV, and they lost a unique armchair from Pier 1 that I loved. (Interestingly, when I went online to try to replace the chair, I found an identical chair with the same wear marks posted on eBay in Connecticut. They refused to buy this chair and ship it to me.) I was reimbursed for both of these items after an arduous process of having someone come out to inspect the TV and then filling out their paperwork. Nearly every piece of furniture had damage that was visible but too minor to justify a claim. By comparison, when I hired cross-country movers 10 years ago, I was happily surprised by the lack of any damage at all. (Similarly, 8 years ago when I hired movers to pack a Penske truck and then drove that truck 3000 miles on my own and had friends unload, I also didn't end up with any damage.) The fellow who did my estimate was brash and condescending. When I moved cross-country 10 years ago, it was normal to set a day and time for delivery, and so this was my expectation going in. When I asked about setting a delivery date, he immediately copped an attitude and made a dramatic show of walking to my door as if to leave, saying something along the lines of "good luck finding anyone who will do that for you." He was the first estimate I had arranged, so I didn't yet know about this industry change; there was absolutely no reason for him to be such a jerk about this. Also, as someone else noted, once they have your money and stuff, the (mostly) friendly customer service turns cold. Every single question was met with a sour attitude and canned answers. The delivery team in the Midwest was cringe-worthy. The guy in charge kept insulting and berating the other guy on the small team of three -- that other guy was in his 60's, and I was in awe of his ability to haul things; I felt guilty and gross, and I tried to intervene when I could to stand up for the older fellow. The delivery team was slated to arrive first thing in the morning, and they showed up nearly an hour early. When I told them I needed more time to brush my teeth, etc., the head guy grumbled at me and hung up. When I complained to Humboldt about the delivery team, they told me they're not responsible for that part of the move because it was another company that did the delivery (?!?), and no one could tell me the name of that company. I'm glad that so many other people had positive experiences using these folks, but if I could go back in time, I'd happily pay more for better service from another company. read more

Do yourself a favor and contact anyone else. This company is disorganized and does not offer you a stress-free move. if you choose Humboldt you are choosing to schedule a late pick-up from your current address, a late delivery at your new address (10 days promised--it will be more), and take additional PTO that will need to be taken in order to accommodate their set requirement upon delivery for you to be there, with no compensation consideration from Humboldt. read more

We ended up with Humboldt Storage & Moving Company ( an agent of United Van lines) because two other companies couldn't meet a tight deadline (imposed by the future buyer of our place). I can't complain about the price because of my husband's employer are paying them. I will complain about the service. It has been a series of mishaps. They send one guy to pack a 1 bedroom condo for two people. I raise my eyebrows. Just before 10 am he says he'll be done by 4 or 5 pm. By 2 pm, he's still in the kitchen blathering on or talking on his cell phone. By 6 pm, he's not close to being finished and has to come another day. Then there is the "miscommunication" between the coordinator and dispatch. We specified an early pick up time because we need to be out of our condo by a certain time. The last business day before the move, they call to confirm a 1 pm start time. HELLO!?!? This could make or break the sale of our place. Moving is stressful. You certainly don't need people who are inept to jack you around. Update: This is our 3rd move across country and the bumpiest of them all. On the receiving end, we had more problems since the Humboldt agent didn't tell the company delivering our stuff that a shuttle service had to be used. We had called the day before to tell the agent specifically that a shuttle was necessary. They rolled up in their long trailer and of course couldn't make it down the alley leading to the loading dock. We finally got our goods but it's been very difficult. I wouldn't recommend Humboldt at all and wish that we had gone with another company. read more

This is in response to Dan K's posting shown here: Dan K. must be a politician! He states that problems with my closing caused the delays with the move and is basically saying that I caused the overage in hours. The fact is, my closing was delayed one day, which meant that my move to the new home could not be completed as originally scheduled -- it was postponed one day. This in no way caused the eight hours that I was told the move would take to blow up to nearly 14. Nothing at all! The only "scope of the move" that changed was the delivery day. The fact remains that the job took almost twice as long as I was quoted -- that is the scope that changed! Again, I would not recommend Humboldt to anyone I was even remotely friendly with!! read more

I used this company to move to Boston, which was a work related move from DC. At the time, my company paid for the move. However, the movers who picked up and delivered my things were SUPER professional, courteous, and amazingly fast! The whole process was explained to me, and I appreciated this as I had never made a "big" move before that I didn't load my own stuff up and take it. Everything arrived in Boston, safe and sound, and undamaged. I even had a glass top table and wicker chairs that arrive without getting broken or beat up. They were super careful when putting things back together and even help arrange my furniture the way I wanted it in the new place. When I was moving out of Boston, I of course called this company again for an estimate. I looked around, but decided not to go with any company that called me back and I couldn't understand on the phone. Humboldt came out, and gave me an estimate, and again explained ways to make my move easier and to fit my needs and budget, since I was the one paying this time. I again was so impressed, that I had no choice but to use them. I was not disappointed. The movers who both picked up and delivered were professional, friendly, and fast. They took care of my belongings, as well as the apartment so I didn't lose any security deposit. (Ever have that happen because some mover scratched the hardwoods? Sucks!) I HIGHLY recommend this company. I'd use them again in a heartbeat. read more

I used this company along with a work related move cross country. They were extremely professional, competent, and honest with their expectations throughout the whole experience. I was quite happy with their service as everything arrived on time and very few items were in any sort of damages state. The ones that were damaged, they appraised and reimbursed me. It happens you know? Minor stuff. I'll recommend this to anyone who wants professional movers! They were just so amazing. I was a nervous nelly with all my belongings, paperwork, and my car being shipped cross country, but they brought it home :) read more

I recently moved from Boston to Long Beach. I have never made a move like this so I was extremely concerned that I was going to get ripped off. Dave MacDonald provided me with an estimate. When he arrived, he took his shoes off (didn't want to track the snow in from outside) and changed his shoes with another pair to walk in the house - how courteous! I had a lot of questions and he answered all of them and immediately made me feel comfortable. Even after he left - he was very responsive to any questions that came up. While I received quotes from other vendors that were slightly lower, I decided to go with Humboldt because of the level of professionalism I received. I knew I couldn't go wrong. Elizaire was my moving coordinator and kept me abreast of everything along the way. From scheduling the time to pick up, to where they were along the route to when I could expect delivery. He also answered questions for me related to shipping costs, insurance, etc. He was very responsive and SUPER friendly. When the driver Dave and his team showed up to my place to pack up the truck, Dave took a close inventory of my belongings and was not only nice but very funny too. Those guys were in and out in no time. Dave contacted me 2 days in advance to let me know when he was arriving to Long Beach so I could coordinate with my cousin who was going to receive my stuff since I was still in Boston. My cousin also shared how impressed she was with Dave and his team. Every person I came into contact with at Humboldt was extremely professional. From the time I received my estimate until after the furniture was delivered. It couldn't have gone any smoother than it did. I would definitely recommend using them again! read more

When you've been thru 9 moves in 12 years, good ones bear repeating. Best pack out by far. Tim and Archie were on time, super efficient, professional. 2day event, but got the job done by working half days to accommodate our afternoon schedule. Came from greater Boston area to Newport, RI. Humboldt did not do my pickup or delivery, but I would not have anticipated any problems if they did. Superior job. read more

Great company to work with. I had the pleasure to work with Derek Riley, he set us up for a 4 hour estimated move. The movers came and got everything from point A to point B within 3 hours. Everything was wrapped professionally and our furniture was placed gently. I could not be happier with the services! read more

They don't keep to their promised delivery dates and only compensate 100 dollars per day for the late days. Packers and movers were punctual but third party companies to crate glass, etc not punctual or responsive. read more

I used Humboldt moving to move and store my furniture while my house was being renovated. Doug, Jeff, and John were the guys who brought my furniture back and unpacked for me. They were extremely neat, hard working and polite. I can't say enough good things about them. I highly recommend them! read more

I really wanted to leave a review for those who were ever in the same situation as I was. For many years we were moved by the military so we never had to worry about paying or who was showing up. This time it was all on us. I read all these horror stories about scams (which we did encounter but thank goodness my husband was not as gullible as I was and said we're not going with them. The major sign, really pushy in getting our business.) of how they hold your things hostage and charge you different than the quote. I was having really bad anxiety of this, especially since we were moving 20,000 lbs of household goods. I checked movingscam.com and found humboldt. I spoke to Bill MacRae and he helped ease my anxiety so much. He stayed in touch throughout the whole process, we FaceTime to see exactly what I needed to cut costs. They actually a day before the move reduced my cost like he promised might happened when I first spoke to him. He wasn't pushy in getting my business but reasonable in when I needed to secure they're services. When the move came close I then dealt with Elizaire. He also was very comforting. With both of them I felt like I was dealing with 2 of my close friends trying to help me out. They were there all the way and I knew they had my back no matter what. The movers showed up Jose, Lilly, and Carlos (Q showed up for unloading) All Super nice but didn't talk much which I liked because that meant they were constantly moving and working. They took 1 break for lunch and it wasn't even that long. We moved from Texas to NC. The whole process was stress free and nothing broken. Also nothing in my house like walls damaged by them handing my things roughly. I really liked that I had the same movers that loaded and unloaded me. It made it a lot more personable and easier when they were asking where I wanted to put things. Everything went so easy that I'm actually writing this while sitting outside watching them unload because they're taking care of everything and I have nothing to do. I always thought that the people writing these awesome reviews were friends or employees trying to defend all the bad reviews so I want to assure you that I don't work for them nor have I ever even heard of them prior to doing google searches. Thank You Humboldt for making this the best move ever! I didn't even have to take my crazy pills or Prozac for this move! read more

I can't say enough about Liz at Humboldt.... she takes care of my customers.. she has exceptional customer service skills.. it's does not end there. There have an amazing pack and load crew! Keep up the good work guys! read more

Where do I start? I was moving from Cambridge to Brookline. A one bedroom apartment. They told me they would start sometime between 8-10 AM. I asked for an early start because my new place has a rule that all moves must be completed by 5 PM. They showed up at 10:20. I figured it would be ok since everything was packed. Alll they had to do was load the truck and wrap the furniture. I went over to the new place at noon because the cable guy was coming. They were all done loading boxes and were wrapping the furniture when I left. By 3:45 pm they STILL had not arrived in Brookline ( less than 5 miles away). Calls to their cell were not answered. I called the office...sooo unhelpful. Told me they couldn't get ahold of them either. I suggested they send another person over here to help them unload. The building here told me they would extend the window for me till 6 PM but no later. They show up. FINALLY. No apologies, nothing. In order to be done by 6, I had to HELP them unload. A woman. Seriously? read more

Was planning a cross-country move with United Van lines. Humboldt called and said they'd come inventory my apartment. I called back to confirm. They don't answer their phones They don't return calls They didn't show up for the appointment Hard to say this inspires much confidence. read more

We all know the moving industry is riddled with wretched companies that break your stuff, get it fixed by shysters and bill you incorrectly. If that is the experience you are seeking, look no more. Humboldt is the top of the pile when it comes to bad service and broken goods. We recently moved to the Midwest with Humboldt and have regretted it. They overbilled us and broke our valuables. When we called to make a claim, they never sent the claim forms. We asked them four times! Basically, they just wanted us to go away and not make a claim. If you are in the Boston area, go with another mover. read more

We used Humboldt recently to move our family of 5 from Boston to San Francisco. The whole experience from top to bottom was mind-blowing. Dave MacDonald gave us the original estimate - he was courteous, kind, extremely professional, responsive, and patient during the entire process. Humboldt called multiple times prior to our move to ask how they could help us. Dave dropped off moving boxes for free prior to our move. The guys who showed up to load the truck worked tirelessly from morning to night with hardly any breaks. The tracking process was awesome during the move. The shipment arrived on time and the offloading process went smoothly. We didn't get charged for anything extra and we paid the exact amount quoted. Humboldt then checked in again after the move was complete to check how it went and to see whether they could be of any more help. Seriously, these guys are true professionals. Don't believe me? Look them up on movingscam dot com - you will see many positive reviews which is how we chose them to begin with. A+ all around. Thank you Humboldt and Dave MacDonald for making our moving experience surprisingly smooth, painless, and less expensive than we anticipated. 5 stars all the way around. read more