Thank you Humboldt Towing for getting me back on the road when I was locked out of my car. Honda Mus Prime will not soon forget it.(my car is an autobot) anyways thank you to the beautifull Boss lady and a special shout out to Colby! Thanks a million! read more

I will be using them from now on, they appreciate their customers who call and they are all very nice! The business owner is very understanding and helps their customers out with what they need. Dispatchers are nice over the phone and ask a bunch of questions so that way they can meet your needs! They provide different services and the drivers are great and very nice. The owners really helped me out when I was struggling and they were very understanding about what I was going through when my car got towed in. When I needed a jumpstart on my vehicle and they were super quick and inexpensive! read more

The customer service was great here. Everyone seemed to want to do as much as they could in order to make the process easier. The only downside is that it is EXTREMELY expensive. We had our car towed on a Friday and were not able to get it out until Monday. They charge a fee of $150-$200 if you request to have your car attended to on the weekend. The towing alone (for about a 15 minute drive from Rio Dell to Fortune) was $310. They also charge you about $70 a day if you are not able to get your car. We then had to pay $85 to simply tow our vehicle about a ten minute drive in the same town. Overall, the total of this extravaganza was $745. They only accepted cash which was also not user friendly. This being said, the people working here are completely willing to help you and they are very kind. They are not at fault for company policy. If you can go somewhere else that is cheaper, I would suggest it. read more

Humboldt Towing - Towing, charges - Towing Near Me - Fortuna, California

I want to say that the drivers are friendly, but the office staff AND the owner are unorganized and rude. They apparently realize that their services are needed and do not feel that customer service is important. They also charge extra for using a credit card which is illegal in California, so make sure to remind them of this fact. read more

This is the second time in the last couple of months that I have needed rescuing, and Humboldt Towing has come to my assistance both times. Excellent old-fashioned customer service... Hard to find in this day and age! I highly recommend them to everyone! read more

Thank you to Chris B and Humboldt Towing for assisting my family and I while broken down on Hwy 101 near Fortuna, Ca. Chris was more than professional and assisted when my insurance carrier couldn't assist with tow services as we were in a remote area of California. Thank you, Chris!!! read more

The person who came to jump my battery was very nice and helped me quickly. Unfortunately, I called for a jump in the early afternoon and was told that it would be about an hour. Two hour later we called again to see what happened to the tow truck. We were told that the first truck broke down and another was coming. After another hour someone finally arrived. If we had not called we would not have known what happened. I do not blame the company for these issues. I blame the dispatcher for not informing us of the delay. read more

I think towing companies think or forget that they to deal in costumer service. I dealt with Humboldt Towing to do a car lock out. I was not in a hurry but I thought it would be best to contact them after a couple hours of not hearing from them, and the man on the phone "Leroy" immediately jumped to conclusions thinking I was calling wondering where they were, when in fact, I was calling to give them a new contact number because as we all know... Cell phone reception in Humboldt County is spotty. Even before this phone call he was very rude with me. I believe he was under the impression that I NEEDED his service. But I didn't, I had emergency lockout service through Subaru and so when I locked my keys in my car, I figured I might as well use the service. Subaru obviously tried to find the nearest towing company to me and that brought them to Humboldt Towing. But I could have just as easily had a friend bring me my spare key. Had I known how badly I would be treated by Leroy I would have gladly just had a spare key brought to me. He made it seem like it was a huge deal to come to my location and unlock the car, given it was in a very rural part of Humboldt but IT IS THEIR JOB. If they didn't want to do it, they could have refused Subaru. But they didn't refuse Subaru because I know they got paid very generously to do this job. A very simple job. I should have told them from the first phone call that I no longer wanted his help, but I said screw it because it wasn't coming from my pocket. I paid for the service when I bought the new car and had yet to use it. Leroy called me ignorant and misunderstood why I was calling the second time before I even had a chance to speak. Even IF I was calling wondering where the tow truck was and seemed like I was trying to rush them, he had no right as a costumer service rep to speak to me the way he did. Especially considering how much they charged Subaru to do such an easy job. He should be thankful for the business and if he's not, don't take the job. In the future if I actually am stranded, I'd rather be stranded then deal with this rude and inconsiderate human. It's worth repeating that had myself been rude on the initial phone call, and pressuring and in a hurry I might understand the way he treated me, but he was full of assumptions that I was calling out of frustration. I was not frustrated with the timeliness of the tow truck. I was sitting comfortably at my work in my office. I certainly became frustrated with how snippy and impatient he was. The man (Patrick) who actually came out to unlock the car was professional and did his job without an attitude. If it weren't for my experience with Leroy, I would give at least 4 stars. It just goes to show how important costumer service is. It would have taken next to nothing for Leroy to be more understanding and generally nicer on the phone. read more