Until, I moved away from Brownwood five years ago, I was a semi-regular customer at Humprey Pete's and had mostly enjoyed my previous visits. That said, I just moved back to town and decided to eat there again.....big mistake! While the food was adequate, other than a few complaints like the rolls being cold and stale when they arrived, overall the food was edible and tasted fine (the Cajun shrimp boil plate was very good btw). It was everything else about our visit that caused our dissatisfaction, so the *2 stars* I gave my review, in no way should be an indication of the food quality.
My wife and I arrived on a Monday at 3:45pm for an early dinner, so we could miss the crowd and were escorted to the main dining room by the hostess. Our waitress (Sharon) came within 30 seconds of us being seated and asked if we were ready to order. When we requested that she "give us a minute", she disappeared for at least 20mins. While she was gone, we started being dive bombed by a large number of flies(dozens) buzzing around the window/table and we eventually had to move to another table because when we complained, the waitress really didn't take our issue seriously. Once we had ordered our meal, we only saw our waitress two more times, once when we managed to wave her over trying to get a drink refill after 40mins, and the last time, when she brought the bill. Bear in mind, we were two of only a literal hand full of customers in the dining room at that time, so it's not like our waitress could have been terribly busy and we didn't see her serving anyone else.
What was readily apparent, the entire time we were visiting this restaurant, is that the staff is mostly young, lazy, disinterested and extremely immature. We witnessed employees standing around doing nothing, socializing loudly, expressing their mutual affection inappropriately in several instances, using profanity and generally not doing their jobs. Also, for the entire time we were seated, every minute or so, someone would suddenly blast extremely loud rock music over the speakers in the room and they *seriously* did this every minute or so for most of the over an hour we were there. We could literally see employees in the kitchen area smiling and laughing about it, so we know it was deliberate. Again, when we complained to the waitress, she didn't care and patronized us condescendingly by saying "the radio is switching channels by itself" and did nothing.
Humphrey Pete's could be a very nice place to eat, but it's very apparent it has a SERIOUS problem with it's staff. Whomever is managing this restaurant needs to immediately review their hiring and training practices, because what we were subjected to, is the sort of thing that can literally bankrupt a business once the word gets out to the customers. I really have enjoyed this restaurant in the past, and I hope they address their issues soon, so they will continue to do business. However, until I hear something positive about major changes being made, I won't be eating there again. read more