I had been a Tire Discounter customer for 35 plus years. Wouldn't get my tires anywhere else…read more Eventually that expanded to include oil changes, wheels and batteries. Unfortunately, about 5 years ago it just became a series of problems. They didn't put an oil cap back on. Not the end of the world. A hassle perhaps, but things happen. A couple of days later they called and said they had my oil cap. How they knew it was mine I don't know, but it was missing. When I went returned they said I would get a free oil change on the next trip in and they would put it in my file. Six months later I go for an oil change and they have no record of any such thing. On another car they knocked off the sensor(s) when putting on new tires. They put on a new sensor but it was never correct. The ABS light, brake light, etc comes on intermittently and they said there is nothing they could do. With two cars and a truck it just seemed like there couldn't be any visit where things didn't go south. This was NOT at the new Ft Thomas location. I don't want to mention the store because I'm sure there very good people there and perhaps the ones that caused the most problems are gone. Since it happened over a several years I have to think it is a bit more cultural than just isolated incidents. I have two older identical cars that still run great. I am giving one to my granddaughter. I had purchased very nice wheels from TD several years ago and wanted to hang on to them. I called the wrong TD by accident and arranged to have the wheels swapped and buy one new set of tires. The guy was so friendly I thought this is great! Nothing like the grumpy guys I usually deal with. I went to the TD I've gone to for several years and it was the same old huffing and puffing. They acted like I was putting them out for wanting to switch wheels and buy new tires. I finally said "Nevermind" I will call the tire dealer I talked to earlier thinking it wasn't a TD store. Oddly enough it was the new TD in Ft Thomas, KY (by Jeff Wyler). I explained that I called the wrong store and if they could still change the wheels and sell me four tires. Marty, the manager, was the most friendly and knowledgeable person I've dealt with at a TD location. He gets customer service, went out of his way to make the whole experience first class. TD needs to put this guy in charge of training managers on customer service. Just being friendly goes a long way. Hopefully it would filter down from Manager to staff. Sure a good price for a product is wonderful thing, but nothing beats great customer service. Marty and his crew get it. Friendly. Take a genuine interest in the customer. It ain't rocket science but it is stellar. Marty and his staff have salvaged an ex-customer. I do think great customer service should be the norm and not the exception. We like to rant and rave about great customer service. I've already told several friends and neighbors about the new TD location and the great service. Marty and crew have, for me anyway, made customer service exceptional. I highly recommend the Tire Discounter in Ft Thomas.

My first visit at Tire Discounters was amazing. I had a bolt in my tire and they were only open for…read morean hour and told me to head over anyways. I was so grateful for the help they provided and how quick they were. I had a great experience with their service and how kind they all were. They also offered me a great deal to replace all four of my tires for a great price! A special thanks to Taylor, Rob, and Marty!

I'm not sure if they can fix anything but they really know how to rack up a bill. I took my truck…read morein for a diagnostic on my sunroof and an oil change and they sent me a proposal for $6000 which included a host of problems I didn't ask for. I do not recommend this group. It's your standard hustle car repair shop. Don't get taken.

My husband and I have been having issues with an unknown shake on our truck. We took it into…read moreOverbeck (Springdale location) and the mechanics were able to take our truck back right away. They looked at it for a bit and were able to give us a quote within a few hours. Once we agreed to have them do the work, they started working on it right away and had it fixed within a few hours! I don't know enough about cars to know if we got a good deal, but I really appreciate how quickly they took care of us.

My buddy has been going to Saylor's for years. He put a fuel pump and radiator in my truck two days…read moreright before a trip to Ontario at the last minute couple years ago. This week he worked on my wife's car. We drive 26 minutes to his shop. Dale reminds me of my hometown mechanic in the late 60's through the 80's. Everyone knew him and he's very fair and reasonable.

We had nothing but bad news from saylors and we reacently gave him a second try and it was as bad…read moreas the first time. i believe they are a hit and miss shop at the customers expence,I will never go back again. Ferd Wagner

Brad and Mike provided professional work and advice on my Jeep repair. I recommend their services.read more

Brought my vehicle in to have headlights fixed charged me $600 to replace a switch, headlights…read morestopped working in a week brought it back and told me it would be another $400 to replace a different switch he missed on the go around!!! Completely unprofessional and why auto mechanics get a bad name, never trust him with your vehicle. 0 Stars

After a couple experiences of repairs for the same situation with the engine light being on and…read morepaying from $800 to 1500 for two different solutions for the same reason and the engine light is still on the noise is still in here. I was told that they would talk to the owner about giving the money back but have not heard from them at all.

I paid $347 for them to fix vibration. Had a new set of tires installed at Walmart. Apparently they…read moredidn't balance the tires right.I didn't know what the problem was.These guys said I had a bent wheel so they replaced it with used piece of crap and it fixed nothing. Finally took it to another place on the west side of town, and they actually managed to balance the new tires. 3 different places and they couldn't even balance tires right. This really says something about the kind of so called mechanics we have in this country.

Great place get your car worked on. They're very honest the prices are reasonable and they don't…read moreput things on your car that that don't need to be on there. Their quality of work is through the roof. We have three vehicles and they have worked on one of them and we are very pleased with their work couldn't ask for a better place and better people they're very trustworthy. I pray blessings over their business that they will succeed and be abundantly in Jesus's name.

My experience with Parkway started when my other shop didn't want to work on the 1968 Olds 98 455…read moreRocket convertible that I won in a charity raffle. Too big, too old, my other shop only did foreign. They did recommend Parkway. I found Parkway to be honest straight up people who treat you right. They put new brakes, brakelines, tuned the carb and much more. Their prices were good, and I always felt like they were taking good care of my classic car. They well earned my trust. They are on Central Parkway and convenient to anyone downtown or hillside.

Ok, I've found my new repair shop. I took a car there this morning and was extremely pleased with…read morethe service. I'm donating this car to someone in need and when I told Todd at the service desk that, he called the mechanic to come up and tell me what absolutely needed to be done vs. what was a "nice to have". They have great service at a fair price, and are customer-focused. And the place is immaculately clean. They are first-come first-serve so get there early for faster turnaround. Kudos to Todd and the whole team.

Just got my muffler replaced here. Was able to come in without an appointment so it's first come…read morefirst served. Todd helped me and it took just under three hours so much sure you plan some time. They have a small waiting room with two tvs. It was $575 for replacement of two parts of the muffler. Unfortunately I did have to take it back due to a sound when going over bumps but I was able to bring it back next day and it was fixed! They are currently going thru renovations but very open! You can see your car getting repaired and downside is you can hear EVERYTHING. Plenty of parking in their private lot which takes up a whole corner in Covington. Would I come back for work? Yes I probably would.

Milton and team are extremely thorough in diagnosing engine issues and then work tirelessly to…read morerepair what needs to be done. Milton is looking for lifelong clients and not out to rip you off. He explained everything and he provided updates as the work progressed.

I have gone here for several things as a single woman auto shops ca be intimidating. I have always…read morebeen treated fairly and considerately. Their prices are good too!