I've been coming here for YEARS. They are always fair with prices and have even gone above and…read morebeyond to help me on an occasion when I've been in a pinch and just rolled up to the shop with my kid and a shredded tire and with no money for another. I will always come here anytime I need something they can do.

Sam and his team are very honest workers - they helped me to save a lot of money and worked around…read moremy schedule to get the job done.

First off, on my initial visit they immediately added optional charges on to my bill without asking…read moreif I wanted them or explaining what they were. I went to replace my front two tires and to get a standard alignment. After installing the tires, they told me they would not be able to do the alignment due to my ball joint being loose (no big deal, not their fault) but quoted me $750 to replace the ball joint and control arm. I decided to hear a second opinion, and I'm glad I did - I was able to have this repaired for a quarter of the price from a different shop. Overall I just did not appreciate the lack of integrity and the up-charging.

I had a tire with a slow leak. They told me that I would have to come back Saturday morning when…read morethey first opened or make an appointment which would be Monday or Tuesday of the following week. I did not feel like waiting, so I headed towards Montgomery, wards and found a Tire Discount store on Alexandria Highway. I pulled in and a half an hour later I was out with the tire fixed. They were extremely pleasant and did an outstanding job. I would highly recommend Tire Discount store which is across from crossroads before you get to the AA Highway less of all was a charge so I would give them five star And will highly recommend that Tire Discount store to anybody the 5 stars is for the store on 27 not the Pavilion

There's absolutely nothing "instant" about this place. I've had many oil changes in my day, and no…read more"instant" simple oil changes should take an hour.

Your assistant manager completely took care of me and gave me a large amount off. My bill service…read morewas quick and knowledgeable.

I had the best experience when I went to Bob Sumerel, in Newport KY, this morning as a walk-in…read morecustomer! I needed air in my tire which they have done on many occasions over the years. This time, however, a small nail was discovered. I'm so grateful to the people there, I only wish I knew their names. But they know who they are! They repaired my tire, did not try to sell me anything else, and I was out of there in less than half an hour for a fee of $30. It is good to know I can still get good service and meet very kind people, from the person who checked me in - to the young man who did the work on my car, and I still feel like I got a good value. It was a great experience all around.

To start, I had my vehicle towed by AAA. I called to check on my vehicle and was told that "we have…read morebeen trying to reach you". Nope, no calls from them, however, I DID have calls from "Potential Spam". I dont answer SPAM calls, so I was not getting their calls. I called them the following day and was told "we have been calling you...". Again, "Potential Spam". I was told before the tire work, $135...when I wanted to pick it up, it was $153. Not a big difference but enough to let me know that is was not what I was told. Three days for a tire change. I will NEVER use this place again. Between the rudeness, the SPAM and the price change...NEVER !

I called this evening to ask if they could help my son who was about to perform at the Madison…read moreTheatre. He had licked his only key and all his equipment in his truck. Without hesitation, they assured me they would take care of him and get the car opened. What awesome staff! Very kind and considerate! I am grateful.

Took my brand new WRX here to get all weather tires. Their machine scraped all the way around all 4…read moreof my rims to the metal. They covered it with something so we wouldn't see (some sort of putty) when we left. Then we washed it the next day. It was apparent what had happened. I don't care if I drove in with a ford focus and hub caps. They should not take on jobs they do not have the right equipment for!

I have been coming here for more than a decade. They came recommended by a close family member…read more They are straight shooters who seem to pride themselves on being honest and fair. I have had more than one instance where I consulted about a car problem with another garage because it seemed like an emergency and I wasn't close to Newport. Every time I come back to CarX for a second opinion, their assessment is less complicated and cheaper. They care about their customers and bank on loyalty because of it. I recommend them to anyone. From inside the office with Scott to the guys from the garage, I have always left feeling really good about the service and people.

I cannot say enough good things about Scott Stewart at Car-X in Newport Ky! Especially after AAA…read moreBob Sumerel in Newport screwed me royal on a repair of over $1000.00 a few months prior. Scott was great to work with and answered all my questions and more than that, gave me an amazing price on my repair. He also let me use the $30 coupon online. If I had had AAA do the repair it would have been hundreds dollars more. Go to Car-X in Newport Ky and save a bundle and be treated well!

Upon inspection, it was found that the oil drain plug has been stripped. The head of the bolt shows…read moreclear signs of damage caused by improper handling during this company's oil change service . The stripping has compromised the ability to properly tighten and loosen the plug, which cause issues with future oil changes and potential oil leaks. I had to pay more than triple to fix their mistakes 8021 Mall Rd Florence, KY 41042 United States valvoline didn't have the tools... inbox, local shop that fix all issues

I had a 1:30 appointment they told me it'd be an hour. I had to call for an update at 4 and they…read moretold me they were pulling it in now. I got a uber back there at almost 5:30 after no update and they had just got the hood popped. Without doing anything else came out and told me it was the motor and that would be 6-10k. Turns out that all it was, was the timing belt