I understand this place has produced many great athletes and is professional with many great…read morecoaches and reviews. We found the head of the xcel program woman very warm and genuine. It doesn't dismiss our bad experiences here even though mostly out of the owners/ coach's control. my daughter enrolled into the gold xcel program last summer as a 10 year old. I gave her a text/ call only phone for emergencies to bring to class. A group of girls on the team( 2 and 3 grades OLDER than her!)asked for her number and harassed her over days via text. My daughter was nothing but kind. She was also harassed enrire classes by same girls in person. I screenshoted the texts to send to coach/owner so it was undeniable. Gym had a meeting with the girls families and I was apologized too. Coach said the harassment was jealousy of skills. My daughter broke both bones in her arm very badly during a practice while doing a flip off bar. I met ambulance there and was told by my daughter and another student my daughter landed the flip on her feet and arm hitting bar was cause of break. You sign a waiver and assume risks when doing gymnastics so I did not blame coaches/gym and was kind. I kindly emailed Olympia after incident asking any coach input how my daughter broke her arm so that if she returns to gymnastics she could learn from mistake and not repeat it. Almost 2 WEEKS later , a coach called me and said she saw my daughter fall and she broke arm on ground. I told coach it doesn't really matter but since my daughter's story did not match is there video they could review? Coach told me the " No. No video evidence. cameras don't reach to the back of the gym where the bars are" So I was lied to or they don't have cameras in the back of the gym which is a safety risk on many levels to me.

this is the gym i go to and it is amazing! the coaches are great and are so helpful. they have big…read moregarage doors that they open sometimes when it's nice out and it's not stuff at all. it can be a little bit crowded but there's enough space to still practice and the coaches are still able to help all of us.

We have been going here for 3 years now and love the new location. There's great space and lots to…read moredo for the kids. Great place to learn gymnastics and to have a birthday party. Highly recommend!

I wanted to wait 24 hrs after to be fair. So here we are. I would be cautious if booking a party…read more It's very hard to rate because the facility is a 5 star, I don't know about the gymnastics aspect, but for having a party, it's a 0! They are new, (open about 2 months) so they are still learning, and there is quite a bit that they need to learn. My first issue, pricing. $450 for a party of 10 kids. That does not include the adults. I was planning on feeding my adults. They wanted $60 extra for the additional seating/aka bigger room (which was fine) on top of that they wanted $9 per adult, AND then the cost of the additional food for the parents!!! So that's an extra $200 for only 10 parents. Once they found out, I was not paying for the adults. They refunded my $60 back threw me in a small room and had all my adult standing along the wall. Don't ask me why they just didn't keep the $60 and provide a bigger room with seating for my parents. It didn't make any sense. If you have adults in your party, they have to stand?! Secondly, they control the entire party, which is great if that's what you're looking for. 1:You're not allowed to bring a cake, they offer cupcakes and when they sang happy birthday, they didn't even put a candle in it. SMH 2: decoration, they have two options, sports or princess, if you don't pick one of their options, then they charge you additionally 3: I ordered a popcorn machine as an add-on. The popcorn is popped while the kids are playing and they place it in bags on the table which I felt it was just there, no one cared. It would be exciting for the kids if they said popcorn time and every kid stood in line with a bag and they scoop some in their bag. 4: they give you two hosts and you have to tip both of them which a party with 10 kids does not need two hosts. In my opinion, they need to step back and let the parents feel like they have control over their child's party. All of the parents that attended my daughter's party had the same views & opinions. I thought it was gonna be a great venue and everyone would wanna have their child's party there. All of my party guests said it was a waste and they were not impressed. On a sidenote, the manager in charge (I think her name was Lauren) chased down a mother in my party because I did not pay for her for open gym. She was watching some of the girls not participating, but she had her mom sign a waiver, (which is understandable)and then proceeded to charge her $20 for watching less than 40 minutes of open gym. With how much I paid and how bad it looks on your facility. A better approach would have been to tell the girl, she didn't have a waiver signed, and they don't allow anyone to watch so have her come out of the gym. Positive experiences hardly get recognized, unfortunately negative experiences stick.

we love it here but they fired my goat douglas hire him back pls he deserves it he deserves the payread more

Both of my girls love it here. The staff is friendly and are so amazing with the kids. Highly…read morerecommend

The coaches are very encouraging and super helpful they helped me from just starting out to being…read moreon the team I would recommend them

I'm on the gymnastics team and it's so fun and it's now become my home. The coaches are so nice and…read moreencouraging. I wouldn't go anywhere else because I can't emagine not having gymnastics.

The gym has many great qualities, but customer service means a lot to me. I wish the customer…read moreservice was a lot better. Waiting room space is good. Front desk staff is okay. Coaches are good. This could be the right gym for you. As for us, it was not a good fit.

Absolutely terrible experience with Sterling Gymnastics. I signed my daughter up mid-month and paid…read morefor the remainder of June, which included two makeup credits. The day of her second class, they called asking for July payment, which I paid right away. Only after taking my money did they inform me (eight hours later) that her class time would be changing the next week. The new time didn't work for us, and the only alternatives were on completely different days. When I asked for options, the so-called manager called back and gave me two days to use the makeup classes or lose them. Two days, for classes I already paid for. When I asked for a little grace since I had just found out about the change, she refused and condescendingly reminded me that she "didn't have to" refund me for July, a payment I had made less than 24 hours earlier before being told about the schedule change. Meanwhile, my husband took our daughter to class the same day we were told about the change, and no one said a word to him in person. I paid $250 for two classes, got zero flexibility, and was made to feel like I should be grateful for a partial refund they never should have taken in the first place. They clearly care more about squeezing every dollar out of parents than providing good communication or customer service. Completely unprofessional and borderline scammy. Beware. IN RESPONSE TO THE OWNERS RESPONSE: Your response is a perfect example of the problem. You claim to "do your best," but the facts tell a different story. You asked for payment before disclosing a major schedule change, then gave us just two days to use makeup tokens for classes we had already paid for, all while refusing any flexibility when I requested a simple extension. Offering a refund after collecting money under false pretenses is not a favor, it is damage control. You also did not offer to save the makeup tokens for future use. I specifically asked for that and was told no. And no one mentioned a word to my husband in person during the next class, which shows how poorly communication is handled across your team. Parents deserve transparency and respect, not excuses after the fact. I paid $250 for two classes, received no real options, and was treated like I should be grateful just to not lose more money. This experience was not just disappointing, it felt exploitative.

I was there last night with my granddaughters and most parents had to stand the entire time their…read morechildren were in class. Some holding babies. My daughter informed me that during her entire pregnancy last year she had to stand during 1 1/2 hours of her daughters' classes. I asked the desk why they were allowing all these parents to stand while they all had chairs and she said that they stopped the chairs. She stated that "you always have the option to drop off your kids". Noting that the employee had her toddler at work with her and that after using Freespoke it stated that 460,000 children disappear each year in the US, I asked her what protection (locked door, safety precautions?) they had in place for us to drop off our 5 year old and 8 year old unattended in a busy center. Her child isn't even left at home with a sitter and she had no reply. It is disrespectful and inconsiderate with their "take it or leave it attitude". Especially since the employees were ALL utilizing chairs at the desk. There is no reason they couldn't put stackable chairs (that they had previously) available with the request for parents to put the chairs back when done. They aren't the only game in town and my daughter has plans to switch places soon. Disrespect!

We are two months into our classes here are so far we are very pleased. Clean and organized. Easy…read moreonline sign up and payment system. My daughter loves her class and has fun. They allow the kids to work on what they want to which is nice.

Employee Perspective: I started at MAG as a gymnast and years later came back to coach recreational…read moregymnastics. Jessica & Leon conducted my interview and gave me a great overview of the facility, culture, and job duties. I shadowed under several coaches until I felt comfortable instructing on my own. The great thing about coaching was seeing the athletes progress through the classes and the interactions with their parents and family. Extra events such as physical abilities testing and the yearly exhibition help further showcase the athletes individual abilities. Kids Night Out is a fun night for students and even new children to the gym. Birthday parties and field trips allow children to try gymnastics in a less structured format. This facility is cleaned daily and has amazing coaches who truly care about their athletes safety and happiness! :)

My son has been taking classes here since he was 18 months old. At first, it was parent and tot and…read morethen solo with a coach and smaller group. As a little guy, this would exhaust him, and make for some great naps, but as he gets older this helps build his coordination and confidence. We really like Lauren. She's great with little ones, especially ones that are easily distracted. I highly recommend MAG.

in my experience, the coach often disengages from the class to check her phone or sit back, which…read moremakes it feel like the kids are running the class themselves. I would expect more active coaching and supervision so i will never have my kids come and u shouldn't either

This place trains real deal gymnastic competitors, which is always awesome to see as we walk our 3…read moreyear old through the big gym to the little people space. They do a great job teaching independence and building strength. Our son loves the gymnastics class Sat. And the Ninja Warriors class Wednesday night.

I don't think it's a bad gym. I just think there are too many kids in one class. My daughters class…read morehas 7 kids. I think that is too many for just one teacher.

We had a ton of fun playing at American Gymnastics for their open gym. The equipment was in great…read morecondition, very clean facility, great music playing and the coaches are fantastic.