I took my car to Autoscope Dallas in 2018 for repairs. Due to the friendly and quick service, I…read moredecided to go back on October 14, 2020 to get my car looked at due to my check engine light being on. After the technician discussed the issue with me - plus others things, of course, including check engine light, coolant outlet flange on cylinder head and a climate control unit replacement) - I agreed to the service recommendations because I trusted them based on my first 2018 visit. The October 2020 visit cost me $2711.38. Exactly 2 weeks later, I returned to the shop because my light was STILL on, my car was shaking (it cut off on me while driving multiple times), and my vents were only blowing cold air when I needed heat. This visit then costs me $5748.46 (a diverter valve was replaced, a coolant hose was replaced, a heat exchanger was replaced, front struts and upper mounts were replaced, and a right front bearing carrier was replaced). GUESS WHAT? I STILL had no heat. My car STILL had a shake and my check engine light was STILL on. I returned AGAIN a few days later and the technician gave me a rental while they tried to "figure" things out. They pretty much told me that at this point they were doing me a favor by looking things over for free since I had already paid them over $8,000. EXCUSE ME??? After one of their drivers returned my car to me and picked up the rental I was driving, the manager called to tell me they had taken care of the everything... again. But guess what... MY ENGINE LIGHT WAS STILL ON. I decided to stop dealing with them and went directly to an Audi Dealership for a complimentary inspection. They ended up listing SAME ISSUES (at a cost of $3,300) that were supposed to be fixed by Autoscope. Pissed was an understatement. When I informed Autoscope of this and showed them the paperwork from the Audi dealership, they confirmed that they had fixed what Audi was listing as not fixed. Autoscope offered to take my car AGAIN, but I refused. I wanted my money back for services NEVER FIXED. I complained to BBB but nothing ever happened. I lost $8,000 and HIGHLY recommend NOT to use or trust this company. Don't be fooled by their kindness.

I had my 2018 BMW X1 exclusively serviced at Autoscope for 2 years and was always happy until I…read moretook my car in for a noise coming from the rear left side after I went up against a railing. They serviced it over 5 times over one year for the same complaint. Each time they said it was "fixed" and after spending over $7K without the noise having been fixed, I took it to Bimmers Only. They diagnosed it immediately as the rear wheel bearing - not in the front engine, where Autoscope said the problem was. I told my rep at Autoscope the diagnosis by Bimmers Only and he and the Nicole, top manager at Autoscope, adamantly denied that was the issue. They wouldn't refund any diagnostic fees or offer to diagnose it for free to confirm the wheel bearing needed to be replaced. Bimmers Only repaired it and the noise stopped immediately. I believe Autoscope did the repairs they stated, however, they didn't repair the problem I told them repeatedly was a noise come from left rear and I told them I scraped a railing. I did test drives with technicians so they could hear the noise. Additionally, in April 2026, They said I needed a new coolant pump - that coolant was leaking and my engine could blow - immediately or maybe in a month or so. Bimmers said the leak was very minor and it did not need replacing. I haven't replaced it and no problem since Bimmers did the repairs.