Quick diagnosis and repair of a starter on old model Dodge. Available the same day. Thank you guys!read more

Excellent service. Polite staff - they go above and beyond to ensure your vehicle is working…read moreproperly.

Josh helped us with a big unexpected car repair - exceptional service, great communication, and…read moreamazing attention to detail. He took the time to explain (and show us) the broken down parts and why certain fixes were necessary. Superb customer service and high quality work. Highly recommend!

Sam was amazing. In a time of panic he was exceptional, professional, prompt and courteous. The…read moreway he spoke to me was rare. He answered all my questions with kindness. Assured me that he and his company would do their best to repair my vehicle. I would recommend everyone !

Use extreme caution with this shop. This isn't a one-off complaint--it's a pattern I've watched…read moredevelop. My employer and I used this garage for years for routine maintenance with generally acceptable results. Since they opened a second location, the consistency, transparency, and pricing have changed in ways that are hard to overlook. A company vehicle was returned to us with a stripped drain plug and an active oil leak after service. That's not a minor oversight--that's a fundamental failure. Soon after, I requested a quote for front brakes only on a 2021 Hyundai Palisade and was given an estimate of roughly $1,600. I sourced a complete upgraded brake set myself for $397 and completed the job without issue. Draw your own conclusions from that gap. Most recently, I brought in my wife's Subaru for tires, an oil change, and a noise diagnosis. The tires were installed, but the oil change and diagnostic were completely missed. I was told it "wasn't on the work order" and asked to bring the car back. That's a basic process failure. After returning the vehicle, I was told the issue was front wheel bearings and advised to replace both--quoted at approximately $1,000. I purchased the parts myself for $178, and standard labor time for this job is widely understood to be around 1.5 hours per side. When I asked for a clear breakdown of how that estimate was calculated--parts, labor hours, and rate--I was told their system could not provide that level of detail. That answer alone is concerning. If a shop can't explain how a four-figure repair is priced, that's a problem. At this point, the pattern is hard to ignore: Work not completed as requested Pricing that does not align with commonly accepted parts and labor ranges No meaningful transparency when questioned I have no issue paying for quality work. What I will not accept is unclear pricing, missed work, and answers that don't add up. If you're considering this shop, do your homework before approving any repairs. Take a few minutes to verify parts pricing and standard labor expectations. Without that, you may not realize how far off a quote actually is. Based on multiple recent experiences, I will not be returning.

A bit pricy, but work was good and communication was great! Also all employees are very kind and…read morewill answer any questions

DO NOT GO TO THIS PLACE!!!! Went here to get my car worked on and now I have to buy a new car…read more Almost ended up in the hospital and thank God I didn't hurt anyone else around me. If there was a zero star option, I would have pick that. Do not trust these individuals, they will take your money and not take responsibility for the work they do. They are scammers. Edit: This is my reply to the store's comment below. My husband tried to consult with you all at your shop and your employees did not want to take responsibility for the work they provided. After telling him that the newest employee was the one that worked on the car.... We simply wanted a refund because the car is in worse shape than when it arrived but your employees wanted to argue instead of help so we will not contact you guys again unless you plan to give us our money back. You can contact him, it's Cody B. in your system.

I'm not sure why, but there really isn't a culture of helpfulness there. Scheduling is…read morearbitrary--maybe you schedule an oil change for 2pm on a Tuesday (or whenever). Buddy, you will be waiting FOREVER for them to even get to your vehicle. And then it'll take FOREVER to actually do the service. And then a sullen mechanic who doesn't enjoy people-ing and I'll toss some papers and some keys on the counter without a word. It's fine that a mechanic doesn't particularly want to talk to customers. I get it. Other staff are ostensibly present to handle these human vs shop interactions, but usually they're not. And when they are there, what you'll get is a big helping of "tough luck" or a story about work you need done on your car and scoffing indifference if you refuse. They've repeatedly been unable to help me in a timely manner, and I am not alone. I don't know why these folks don't care... in general... they just seem ornery and apathetic. So. Avoid this place. Unless they undergo a massive transformation. Until then, this place will just make your soul tired.

On 5/23/24 my husband and I had a flat tire on interstate 81 N at 4am. We feel so incredibly…read moreBlessed that ROSEN TIRE & AUTO REPAIR was close by. Jessica was truly an Angel to us. We were treated like family. Ralph repaired our tire in a matter of minutes and got us back on the road. We are so very appreciative and thankful for ROSEN TIRE and their staff. We have never encountered such outstanding customer service. We are grateful beyond our ability to express.

Great service, in and out! State inspection and informed me of a couple issues to keep an eye on…read more No pressure. Thanks

Respectful, attentive, and thorough. Twice I've taken two different vehicles to Shenandoah…read moreAutomative (a 2017 Silverado and a 2020 Pilot) with issues that other automotive service centers "couldn't replicate." The techs at Shenandoah Automotive listened to my description of the problem and conferred with a network of other techs to which they are connected and diagnosed and fixed the issues. There may be other outstanding automotive service centers in Harrisonburg or the Shenandoah Valley, but it will be a long time before I find out who they are. I'm sticking with Shenandoah Automative.

Trustworthy and Quality service. Stopped by the other week without an appointment on my way out of…read moretown needing a quick repair and the owner himself came out to diagnose and fix the issue. Always helpful and honest over the years I've been taking my vehicles there. Thanks!

I gave them two stars only due to heather being nice to deal with. Other than that I feel it was…read moreunfair to change us 250 for your driver to put a board on the axel that my driver already had tied up and then your driver followed us 10 min to your shop. In the am was told it won't be fixed until Friday you only have one mechanic No parts and might need an axel would be a week wow Well needless to say we went to another shop down the road and my driver was fixed and on the road within in hour. Just disappointed from one business owner to another.

They quoted me a price and when I go to pay the bill it was double they said 8 to 10 hours of…read morelabour I go to pay the bill. It was 28 hours of labour and then they told me a week and they've had my vehicle for a month. This place is a bunch of crooks. I wouldn't bring my wheelbarrow here.

We were on vacation and needed quick repair. They got us in the same day, which was a huge help…read more We dropped off our vehicle early, and they called promptly when it was ready. Great experience overall--efficient, friendly, and reliable!

Worst service department I have ever tried to get my vehicle repaired. Service manager is…read moredishonest and incompetent. Been waiting for over two months for repair while waiting for a part that I was told could not be found. After two months I found out the service manager had never ordered the part. Took Jeep to CMA's Valley Jeep, Staunton and the elusive part was in stock. Rude and terrible, nonexistent customer service at Dick Myers.