Terrible service and quality. I don't recommend Bill Jarret Ford. They stand behind their workread more

Scheduled my Ford F150 for service. The truck is 7 years old now and the brake pedal was a little…read morespongy. I asked for a quote for flushing the brake fluid and they provided me a quote and an appointment for a week later. I took the truck in for the appointment and they put it on the rack. This is when they decided to come to the waiting room and let me know they couldn't do the work without a full brake inspection. I had told them that the brakes were all replaced 6 months ago and that due to the time (7 years) the fluid has become contaminated with moisture and other contaminants. They told me they couldn't work on it without an inspection. I told them to pull my truck off their rack and I will be leaving. On the way out the service manager asked what was wrong and I told him my story. When I repeated to him what I had said to the girl at the counter, he asked me why I would want to change the brake fluid. I told him that brake fluid gets contaminated over a period of years and or miles and that it needs to be changed now and again over time. My brake pedal was spongy and it needed to be flushed. He had never heard of this before and didn't understand why I would want this. I told him to look it up and he will find out how the fluid reacts over time and why it needs to be flushed. I went a quarter mile down the street and found a independent shop that was very happy to do the work just as I had requested. After many years in the manufacturing industry with customers all over the world, I found the experience at Jarrett Ford in Avon Park, Florida to be lacking in their service department. After asking the clerk at the service counter if she could turn on the TV in the waiting room she said she would find out if it worked. She never returned with an answer or to turn on the TV. While sitting there for the 20 minutes before they told me they could not do what I had asked for without a full inspection, I noticed how dirty the waiting room was. Dust on all the bookcases and tables. I don't recommend this Ford dealership for service. They didn't do what I asked even after I had received a quote for the work I wanted done. The counter girl assured me that they could then a week later it was a no go. Thanks for your time, Unhappy customer

The worst slimeball car guy ever, Eric Kline. Mr. Kline has mommy issues, cannot deal with women…read morebeing knowledgeable or smarter than he... not a challenge give that he is as dumb as a box of rocks. Here's the facts he called "opinion:" a 2013 Nissan Frontier Crew Cab, 96K miles on it, clean truck, sharp looking but not overly different from the other 10 I'd looked at and drove. The brakes were dangerous even pushed to the floor (salesman agreed) and the tires were slicks (Mr. Kline said they were "1/8 of an inch better than the wear line" himself. And, the asking price- $15,500! So far overpriced and refused to make it right with the tires and brakes unless we paid for them (at his cost, what a deal). When I suggested that he was trying to treat me like an ignorant female who knows nothing about cars, I pushed a trigger button. When he told me the tires were an 1/8 of an inch better than the wear line, I could not help but laugh at him (that made him angry too). He walked out saying "I'm done here." What a childish display of unprofessionalism. The salesman, Hector, had to apologize to us for Mr. Kline's behavior. Look, it's not my problem that you bought a car you paid too much for. It's not my fault that your service inspection said that the tires and brakes were "good." Whoever did that inspection for you should be fired. Pompous, disrespectful ass. It's really too bad because they have some quality vehicles but safety is important and pricing competitively isn't opinion... sorry you didn't like being schooled by a girl.

Bought and financed a vehicle here back in November 2020. Vehicle experienced engine failure in…read moreApril. Vehicle came with an extended warranty that is supposed to cover engine, transmission, AC, and heat. Bill Owens service won't do the repair, despite the warranty. Every shop I've called in highlands county has refused to do the repair, despite the warranty. Find your next car somewhere else, unless you want to be stuck with a car loan on a car that doesn't work. These guys will not help you, or honor the warranty they sold you. Go somewhere else!!!

I had my review mirror knocked loose by someone in a parking lot. It was left dangling and the…read morenext day I was taking a friend to the airport. I drove to Huston Chevrolet in Avon Park for help. I was treated so well by the lady in the office and a mechanic. The mechanic's name was Andrew and he took the time to secure by mirror so I was able to drive my vehicle till parts could be ordered. Don't know what I would have done without the courteous treatment I was given.

I took my car in for warranty work and, almost a week later than he said it would be done, the…read moreService Advisor had me take it home with the repair, not completed. it was supposed to order parts that would be there within 10 days Two weeks later, I called back and this time he said that he would not finish the work until the warranty company paid them. There are two problems with this: the work isn't done, and according to the warranty company, they paid them in full five days earlier. Every time Advisor opened his mouth, it has been a lie. My car still isn't fixed, the warranty company thinks the work was done (or thought so until I reported this) and Advisor is playing now. I've never seen a dealership so crooked, and I worked in the industry! do yourself a favor and run as far away as you can before you get taken as well

There excellent i bought my Lincoln navigator from there mr ken is super nice and team they dont…read morepressure you they let you look and test drive no problem.

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The staff are super friendly and helpful. I was taken care of right when I walked through the door!…read moreI got four new tires at a great price! I will be a coming back.

Fantastic service, friendly people. Had four tractor tires replaced. One rim needed some work. The…read moreemployees had a resource to repair the rim and all work was done in house. The communication was excellent and prices were very fair. Work was completed with quick turnaround. Excellent business!