I was referred to North Pole Cooling Corp. via Friedrich customer service and was able to book an…read moreappointment within a few days. The technicians who came out for the service call, Alfredo and Jose, were extremely professional, respectful and pleasant. They worked swiftly to diagnose the issue and put me in touch with Jason to discuss options/next steps. I had to have the team return for a full install of a new unit and was in touch with Jason the entire time. He made recommendations, informed me about my options and even moved up my install date so I was able to have my new a/c working up during a really hot week. Many thanks to everyone at North Pole Cooling Corp. My experience was fantastic.

At long last I found my AC place. Jason and North Pole Cooling came to my rescue when PC Richard,…read moreyet again, sent an installation crew who does not handle wall-throughs, despite confirmations. Jason came to assess my situation, and during his careful inspection we agreed that my ancient wall-through AC sleeve was in dire need of change and updating. He sent a thoroughly professional two-man crew that did not stop working hard for the hours it took to rebuild my wall through sleeve and then install my new AC (and they hauled off the old AC.) Professional, great communicator, trustworthy work. The work wasn't easy, the units were quite heavy but no complaints by the professional and amiable two man team. I highly recommend North Pole Cooling. I will use them in the future for my AC cleanings as well.

Very good AC installation service. Vlad is courteous, professional and very knowledgeable about the…read morebusiness and he goes out of his way to talk you through what AC installation is best fit for you. Had good pricing options that were well worth the high quality of his work. Keep Brooklyn strong and Shop Local Business.

Great service and price was well within expected range. Technician showed up on time and explained…read morethe work performed and answered all of my questions.

Fraudulent and incompetent, unlicensed workers used plastic, bootleg, the installed radiator was…read moreleaking! When asked for a report they the idiot claimed heat problem was due to "every window was left open" make it make sense ?!? Didn't even know how to fix a red repair light -- recorded the whole bootleg fraud unlicensed - fire hazard -- save your self from these idiots What a bunch of crooks ! I

We called Tudor as they were a recommended Navien service specialist. Our hot water wasn't working…read moreand we had been out of heat for over 2 days. Took a few follow up calls to get them to commit to coming the next day. However, they did not respond to texts or calls when asking for an ETA or whether they would commit to actually turning up. I expressed concern that we had children and needed a response, one way or another, so we could move on to find a solution urgently. We have two small children and our Saturday was left waiting for them to show up. They never turned up or called back. This is foundational courtesy and basic in business. I would not recommend based on professionalism. Also, they do not have a physical business location on Google Maps. It's just pinned to a random building. So usually means not an established business and more of a bunch of guys in vans taking calls.

They are amazing hardworking team i call them for my water heater was leaking they came next day…read morefor estimate and told me that i need a new water heater did replace it in 1 hr perfect clean job at perfect price highly recommend keep up the hard work tho thank you for your service

I was nearly desperate when I contacted this company, but every doubt disappeared the moment I…read morereceived their help. To say that they are professional and reliable is merely and understatement, not only am I extremely grateful but strongly suggest them to anyone who is need of their service.

Great Company!!! I had them install 3 AC units in my home. I am extremely happy with the way they…read moreworked! They showed up when they said they would and worked quickly to complete the job with little to no inconvenience to me at all. They are very neat and clean in their work and the end results are fantastic. I am a bit of a perfectionist and I am very happy with everything they did. I would recommend them to anyone that wants a quality, professional job, at a reasonable price.

Buyer beware! I can…read morenow understand why this company has numerous 5-star reviews. Initially, I had given it a 1-star rating (if I could give zero, I would). However, I was advised to remove my initial review or our project would not be completed. On Father's Day morning, we called this company for an emergency due to issues with our boilers. Initially, we were impressed by their prompt response and diagnostic services. However, working with David and his company turned out to be the worst experience we could have had. David promised us a new HVAC system (water heater and heat pump) within a day or two. This has now turned into three weeks. The communication between us and David was terrible, and he even threatened us. To make matters worse, he left our family in the middle of a heatwave, with a newborn baby! David has said vile things to my family because we asked questions about the work that was supposed to be completed and complained that the service we paid for was not complete. He was angry that we filed a complaint with the financial institution we worked with to get the work done he removed the breaker from the heat pump system and told us that "our children will suffer tonight" ( heat wave in affect and it's over 100 degrees in the home ). His words were so disturbing that they are not allowed anywhere near our property. They also damaged and left a hole in our ceiling. After stating that someone would come to fix it, just like they usually do, no one came, and they didn't even bother to follow up. We had to pay someone else to come and fix it. We took out a loan for a specific system and he promised us that system, yet installed a cheaper lesser system with equally bad customer service. Once the job was reluctantly "finished," our heat pump didn't work, and we had to call in and pay other companies to not only evaluate the work this company did but also fix it. We later found out that the work they did could have resulted in a fire if we had kept the unit running. Not only are they dishonest and take advantage of emergency situations, but they also do horrible work.

Amazing service. I called for emergency service at 8pm when my heat stopped working on a below…read morefreezing Sunday night. they answered immediately and sent someone over in 45mins. They stayed in touch with me and updated on their arrival the whole time. Three professional HVAC guys came and helped me out. I will definately call these guys again. very professional, kind and great customer service.

Loved my experience, my old Friedrich AC units were not working properly and they were able to…read morequickly tell me what the problem was and bring + install two new units the very next day. They were super responsive and easy to get in touch with during the entire process. They also were already familiar with my building so they knew how to navigate the building rules as well. They also guaranteed a 2 year warranty on the new units. Highly recommend!

They were a pleasure to work with. I needed 2 window air conditioners installed immediately. My…read moredaughters living room a/c stopped working in the 95 degree heat and she had no a/c in her bedroom because her window had a security bar on the outside that was too close to the window to fit the a/c. They came the next business day and installed a 12,000 BTU Friedrich in the living room that they supplied, which was important for me because a lot of companies will install an a/c but the customer has to buy the a/c and have it there to be installed and I live 45 minutes away. They came back 2 days later , cut the security bar perfectly and installed the bedroom a/c. They were prompt, respectful, and their prices are fair. I highly recommend this company.

I've used ART HVAC for split unit cleaning and some boiler work. They are very responsive and…read moreprofessional. I highly recommend them.

I contacted Art HVAC for a water heater repair and they did amazing job on it. They are…read moreprofessional and explained everything to me in detail before repairs. They are also very knowledgeable and helpful. And the cost of repairs were a lot better than any other HVAC company I've used in the past. I definitely recommend this business.