I would give 100 stars if I could! After my last dealership adventure, I had an amazing experience…read moreat Hyannis Honda thanks to Cody H and the entire team. From start to finish, Cody made the entire car-leasing process easy, comfortable, and stress-free. He was knowledgeable, patient, and never made me feel pressured. It was my first time leasing a vehicle rather than financing one, and he took the time to answer all of my questions and made sure I felt confident every step of the way. What stood out most was how genuine and personable Cody was. He truly cared about helping me find the right vehicle rather than just making a sale. His communication was excellent, and he made the experience enjoyable from beginning to end. Another thing that really impressed me was that Jason, the sales manager, took the time to introduce himself and check in throughout the process. He genuinely wanted to make sure I was happy with my experience and made it clear that he was available if I needed anything. That personal touch meant a lot and showed that customer satisfaction is truly a priority at Hyannis Honda. The whole team was welcoming, professional, and easy to work with. I absolutely love my new car and couldn't be happier with both my vehicle and the exceptional service I received. If you're looking for a vehicle and want a truly positive, stress-free experience, I highly recommend asking for Cody H at Hyannis Honda. Thank you all for making what can be a stressful process such a positive and memorable experience!

I recently had surgery and was unable to get out to the dealer to buy a new car. I reached out to…read moreHyannis Honda and they connected me with Rachel Ferreira one of their sales associates. Rachel did an amazing job helping me find the car I wanted and worked with me to negotiate a very, very fair deal. Her communication all on the phone and online and through text messages was amazing. I must tell you I bought many many cars over my life and this was the least stressful most relaxing experience I've ever had. I recommendation is if you're looking for a new car definitely check out Hyannis Honda. And if you want an amazing stress-free experience speak with Rachel. Thank you, Rachel and the rest of the Hyanis Honda team for making this the best car buying experience of my life.

Long story short: we had a problem with our car that was under warranty, only one year old. Mazda…read moreUSA issued a TSB (Technical Service Bulletin) about the problem, so it was clear that there was a fix needed, and that it should have been fixed under warranty. We had bought the car at a suburban Boston dealer who will not be named. That dealer tried to say that the issue was normal wear and tear, even though the folks at Mazda USA said it was a manufacturer's fault. The Boston dealer was extremely rude and dismissive. We will never go there again. Turn the page to Mazda Cape Cod; they were friendly, understanding, and professional. They fixed the problem immediately. I cannot say enough good things about this Service Department, and special commendations to Corey German, Rafael Hernandez, and the technician Daryl Delancey. And thanks also to Mazda USA. They too were professional and understanding. We WILL buy a Mazda again! Love the car and the brand. Next time, go to Mazda Cape Cod!

Service Dept - unresponsive…read more Had a "headlight malfunction. Have vehicle inspected" warning light up on dashboard. Called Mazda CC on Tuesday to schedule appt, no one answered, left message asking for call back to schedule appt - no response. Called Mazda CC on Wednesday morning, no one answered, left message asking for call back to schedule appt - no response. Called Mazda CC on Wednesday afternoon, no one answered, did not leave msg cuz I figured I already left 2 and they'll eventually call me back As of Thursday AM, still no call back so... I called again...no one answered, left message asking for call back to schedule appt - no response. And on FridayAM, I called and no one answered, left message asking for call back to schedule appt - no response. I finally gave up. Called Tasca Mazda in seekonk (significantly longer trip for me). they picked up on first ring, apologized for the inconvenience on the car and gave me the first appt on my next available day.

Amazing experience! Came in for a used car I was very interested in. Right off the bat I was…read moretreated with upmost care and they were transparent about everything! They worked their best to get me the best deal as I was financing. I came from another dealership in the area and had a very unpleasant experience there, but at Volvo of Cape Cod it was night and day! Everyone was so kind and helpful! Ended up closing on the car the same day! They serviced and detailed the car before I picked it up, it felt like getting in a brand new car! These guys put their upmost care into their cars as well as their customers. Big shoutout to Terrance he was phenomenal and so knowledgeable about the vehicle! Big shout out to Christine as well for going above and beyond to get me an amazing deal! Shoutout to the whole team really! Everyone was so helpful and so courteous to me. I could not be more satisfied with my purchase as well as their customer service. I'd give them 6 out of 5 stars if I could!

Fantastic experience with Mike Mullen in sales, Mark Cadin, who is now at the Mazda studio and…read moreHarold Reilly, GM. The studio is lovely and offering comforts of a high end studio. The in house selection is excellent. I was treated with a high level of professionalism. There was a delivery snafu, not related to the care or service at Volvo Hyannis but back in Sweden. Harold made it right in more ways than one. A wonderful experience.

I had the best car buying experience ever here! The men who took care of me, and I say that because…read morethey really did, were simply delightful. They showed me respect and honesty. I would not hesitate for a moment to purchase a car from them again. Thank you Copeland Subaru!

I cannot thank the people at Copeland Subaru's service center enough!! Traveled to Cape for a…read morewedding this weekend, and my car wouldn't start. Mind you, this same problem happened while I was home in NY, but at that time, the AAA person assured me that my battery was fine, and that I'd be safe to travel "as usual", including long distances - which is why I still drove, and I'm equally grateful that I made it to Cape safely. In hindsight, knowing what I know now, I would've delayed my trip by a few hours and gotten this resolved back home. Either way, I'm in a panic and called AAA to help me jumpstart, but I still needed somewhere to go to fix the issue. This was already 2pm so when I found this Subaru location, they were very upfront with me about whether or not they could help me given time constraints, but given the unexpected nature (and my pleas), they were willing to try. Ryan at Copeland Subaru was kind enough to offer to have someone drive over to jumpstart my car (I was super close by, otherwise it wasn't something they'd usually do) since we weren't sure how long AAA was going to take, and I was trying to reach them by 3. Thankfully AAA arrived in minutes from my request, got me started, and I was about to get to the Subaru. Immediately upon arrival, they checked me in, got all my info, and got started. I had probably checked in with them 3-4x in the few hours I was waiting since I had been trying to make it to a rehearsal dinner that evening, and not once did they make me feel like I was a bother. They diagnosed, changed my battery, gave me recommendations, and sent me on my way - and I made it to the dinner! I am forever grateful! Everyone here is genuinely kind, and I will never stop recommending them enough for the transparency, efforts, and patience they gave to make sure I would safely travel home again!

Watch out ! Bought a low mileage vehicle and paid a little extra because of the relative low…read moremiles. I had to replace starter and rear brakes, then approximately 3 months and 3800 miles later the transmission was junk, their solution was to buy back the vehicle for about $4400 when I paid over $12,000 just 90 days earlier. STAY AWAY ! Had to rate 1 star to leave review.

Anna did such an excellent job! You know that moment when you walk somewhere in and feel home? You…read moreare surrounded by normal people, who understand what you are saying for 100% ! Car dealers usually trying to talk you into all the things you actually don't need. But in AutoCape they are straight to the point! Thank you Anna and Mika! I will be back

Everyone that once made Hyannis Toyota their one-stop Toyota dealership knows things today will…read morenever be what they used to be, but dealing with certain individuals in the service department will still get you true customer service. David Nickerson is the man to ask for. Honesty is his virtue and I worked with him long enough to see how he operates on a daily basis. Your best interests are his.

Usual of scheduling a $85 service and picking your car up only to be told it's $245. And then…read moreasking for a discount and getting it only to be reminded that they are doing you a favor and deserve a good review. What?!?!!!?

Expensive. Service advisors are average at best where product knowledge is concerned. No more…read moreshuttle service which is annoying. Military and Vet discount down to 5% at best!

People love to go on Yelp to complain, but when you have hundreds of people passing through a…read moredealership and service department each week, it is clear from the interactions I have seen at Balise Ford that not enough of those more common than not excellent experiences are being recorded here. Balise Ford's sales team (in particular Jason Arruda) was fantastic when my wife and I were ready to get new cars. But what is really special about Balise is, once you buy a car, they treat you like family going forward. Particularly, Rick Diaz from the Service Department always goes out of his way to be thoughtful and helpful whenever our family needs anything. The work on our vehicles is always done efficiently and well, and Balise does a great job communicating with customers. When my wife unexpectedly had a baby a month early, we had left one of our cars for service at Balise a few days prior. Rick actually told us not to worry at all, held onto my car until we could come get it and checked in with us several times to just see how the baby was doing. Balise does not just have great service - Rick Diaz and the team at Balise treat their customers the right way from start to finish, turning the task of having to deal with vehicle maintenance into a very positive experience. Could not recommend them enough.

These Guys are the best!! Very knowledgeable and ready to help I would recommend them to anyone.read more

At first everything was great. We found a truck we liked. Price was reasonable. The paperwork to…read morepurchase was all online. Shame on me for assuming everything was in order. Months later when I was looking into the warranty we purchased I could not get a copy outlining the whole sale. I received photo copies of a receipt for a down payment, a written number on a piece of paper for the warranty price, and a written number for rmv fees. I found a discrepancy of a couple hundred dollars and asked for clarification. I received nothing. Emailed again. Nothing. Buyer beware!!

Absolutely terrible experience. I would not recommend this dealership to anyone…read more I brought my 2016 BMW X5 in for service and ended up paying nearly $4,000. I specifically told them my rear passenger tire had a slow leak. They claimed to have checked it, yet within 25 miles of leaving, I had to stop and put air in the tire myself. That alone tells you everything about their attention to detail. It gets worse. While my car was in their shop, I was out of town for a few days and clearly told them I would not be back right away. They were the ones who suggested I have someone else return the loaner vehicle on my behalf. I agreed, but without my knowledge, that person drove the car excessively. Now I'm being blamed and penalized for something I did not authorize, even though this was a one-time situation and I have no history of misusing loaner vehicles. Instead of handling this reasonably, they decided to put a note on my account banning me from getting any future loaners. No real conversation, no warning--just a decision. Even worse, my girlfriend brought her own car in for service after a minor accident, and because of what happened with me, they refused to give her a loaner as well. She had nothing to do with the situation, yet they chose to penalize her anyway. That is completely unfair and unprofessional. Between the poor-quality service and the way they treat customers, this place clearly does not value your business. There are plenty of other dealerships that will treat you with basic respect--go to one of those instead.

We just bought a X3 and everyone in the dealership was great! The sales team, finance manager, as…read morewell as the IT team was exceptionally nice, professional and helpful!