Location: Great! Nearby to Foodland & Costco for groceries, Coffee Bean is across the street, lots…read moreof restaurants within a 5 min drive. Customer Service: Friendly- front desk was helpful and the staff for the breakfast were observant and efficient also. Love that they have QR codes to tip them individually. Please tip them for their great service! Breakfast options were awesome! Especially the made to order omelet. Cleanliness- Very clean room, spacious bathroom and sink, strong A/C. Free street parking available. Nice pool area and hot tub. I recommend staying here.

My husband and I are big fans of Embassy Suites, and have visited many different ones. This one in…read moreOahu has been by far the best one. This was our first time in Hawaii, so we figured if our hotel wasn't the best it would be ok, since we were not planning on spending much time in the hotel. It was such an amazing place and we got a great deal on it which made it even more amazing. As soon as you walk in, the front desk welcomed you, and you can tell they upkeep this hotel very well and take pride in their property. They do offer parking on the premises, however they do charge $40.00 a day, which i thought was pretty pricey but didn't have a choice we had rented a car. The girl at the front desk told us the area was safe and there is usually parking outside the hotel for free, we didnt pay for parking our whole stay! Our room was super clean , updated and super spacious! We got a call daily asking if we needed anything, you can get beach towels daily without issues as many as you like. The cook-to-order breakfast was simply AMAZING!! The food was great and the cooks are super nice and welcoming. The pool is a little on the smaller side but we didnt have the need to use it but its really nice. over all i would 100 percent stay here again. It was a wonderful experience and wonderful value! Mahalo!

Been here a few times when I just want to get away. It has the pace I like (extremely relaxing)…read morewithout the crowd or price tag of my favorite Waikiki hotels. My kids like the complimentary breakfast because they have make-your-own waffles. The rooms are comfortable and clean. The fitness center and pool are basic, but perfect for a short get-away. Since it's connected to the mall, it's nice to shop around, watch a movie, and have a great dinner. Feels like a real vacation.

Great spot, area is nice & quiet There's a plaza literally right outside of the hotel There's a…read morecalifornia pizza kitchen ,Cheesecake Factory, Asian bbq spots, boba tea, plenty of shopping areas and even a movie theatre within walking distance from here too The hotel has complimentary breakfast buffet 6am-10am and the staff was always so sweet!! They kept the buffet area well stocked and very clean. There's a gym and pool , with pool being nice and shaded Our entire stay was great and room was very clean, I'd definitely stay again! Do yourself a favor and stay here, it's so convenient and don't forget to check out the supermarket in the plaza called, Foodland (thank me later!)

We won a staycation for this hotel twice from our local school silent auction - we love how this…read morehotel supports our community! We enjoy the comfortable pool - it's not too deep ( I think because there's no lifeguard). and I liked that I could walk the length of the pool with my earbuds in to listen to music, without getting them wet! The girls spent hours in the pool, and my husband and I enjoyed lounging around, being lazy, reading, and swimming just enough to keep cool. Unfortunately, we weren't able to enjoy the karaoke on Sunday night because they were hosting a graduation party. But we got to enjoy breakfast the next morning - those famous, easy to make waffles, rice, scrambled eggs, cereal, yogurt, and Portuguese sausage, and oatmeal! We like the location too - it's nice to be able to walk to Foodland nearby for some night treats and daytime snacks. A nice, casual place to have lots of family time!

This Residence Inn is a pretty good choice for travelers looking to avoid the Waikiki area; it's in…read morea quieter part of Oahu and easy to get to from the main airport. The property has some solid strengths, but also some drawbacks. First, plenty of parking on site, and an above average fitness center were nice. There's also a large outdoor pool. The rooms were also good, bed was comfortable and there was plenty of space. Modern amenities throughout, WiFi was solid and temperature control was great. For drawbacks, the bathroom was a bit of an exception, with cheaper fixtures and this bizarre no-door shower that Bonvoy is forcing on seemingly all of its properties. Awful design choice. Cleanliness was mixed; a couple of towels had stains, though the rest of the room was okay. Then the bar here is strange, seemingly always taken over by loud music and a forced party atmosphere despite lots of families staying here. If you want to wind down in this part of Oahu, there aren't a ton of options for bars nearby, so it's a bit disappointing that the hotel bar isn't too approachable. Decent option at a good price point, especially if you don't want to stay in a more touristy part of the island!

Our family member stayed at this hotel in the Ko'Olina Resort area located on lagoon 3…read more They had a two bedroom with living room and kitchen between it. Three bathrooms. We live 10 minutes away and often visit the lagoon but did not realize how nice the grounds are. Multiple water features for all age levels, including quiet area for adults. Waterslides, slash pad for your littles, all of this is throughout property with beautiful tropical landscaping. We went to visit with them each day in pool areas or on the beach. We were allowed on property with wrist band. Staff were all very friendly, the hotel grounds inside and out were all kept clean. Highly recommend as a place to stay and recommend to family if you live in Kapolei or Makakilo area. We felt like we were on vacation too.

Absolutely beautiful resort with very kind staff! My husband and I came for a vacation right at the…read morestart of summer and I can say without a doubt, if you book this resort you will have a wonderful experience. When I hit a snag on our trip, Saya from the sales department stepped in and solved the issue without any hesitation. She listened with compassion and worked quickly and competently to resolve the problem. The beach is gorgeous and the snorkeling is good around the rocks. Longboards has good food and drinks, but you can also easily walk to dinner over by Monkeypod and 808. We walked through Aulani and realized we weren't missing out on anything. The resort there is also beautiful and the same high quality. Overall, great vacation and we will be back!

Never have I ever officially stayed here as a hotel guest either on vacation or staycation yet. But…read morerecently came here on a recent special occasion for a friend's milestone birthday celebration. It was held in the Waialae Ballroom on a Saturday afternoon with lunch being served for all the guests. What a beautiful location where you can see the lush garden just outside, the pacific ocean was a few yards away when you're done eating, you're free to roam the area and see the beautiful architecture and structure of this fabulous hotel. I was not able to play tourist as this party had to end by 2pm and I had commitments thereafter. But for future hotel guests information, they also have dolphins for you to see. The food here was incredible and of good quality. Good for any type of gatherings of any size breakfast, lunch or dinner. Bartenders and service at the bar was even better! The amount of attention every table was receiving was amazing, glasses were never empty and always started with a full pour. Self parking was completely full, although valet parking service was a better idea. Keep in mind this is a full service 5 star property located in Kahala/Waialae. Would love to be a hotel guest one of these days just to say I've stayed at The Kahala Resort.

This is a resort, a nice resort with a beautiful beach.We were not guests but we're here a few…read moretimes during our stay. The Valets are very sweet and polite. They offered us cold water and treated us like we were VIPs. Lucky for them my husband is a generous tipper! The beach is lovely there and we enjoyed it more than once. This is a luxury resort, not new, but the ground are beautiful. There is a Dolphin Quest experience available here. For a price one can swim, pet, and have different interactions worth the dolphins. You can watch the dolphins for nothing. Regardless of how you may feel about captive animals performing for human profit, this is one of the most humane, they say. The people doing the Quest looked happy. We went to two different bars. The pool bar is a beautiful setting, the cocktails were delicious, the service was adequate , the waiter was a jerk. He wore goofy, rainbow reflective sunglasses. I felt once he found out we were not regular guests, he did not care about pleasing us. I was a little embarrassed as we were treating our cousins from Missouri to the Aloha culture. He was adding a 22% service charge, so he didn't care. We had to ask for everything. We ordered 3 things to share, we asked for side plates. He pointed out there were liners under the bowls, 3 plates for 5 people. I was glad he added service as My husband and I usually over tip and I would have, and then resented it. For a fancy resort I was underwhelmed. 3 and 1/2 really but they get the extra half because the other staff we met were lovely.

Having stayed here over 6 times, this remains our go-to hotel. The location, amenities, top-notch…read moreservice, and beautiful beach keep us coming back. The rooms are spacious and beautifully renovated, the grounds are lush and pristine, and there is a fantastic selection of restaurants, bars, and shops on-site. (A special shoutout to TJ at Tropics--great guy!). We also deeply appreciate that the hotel hosts the Waikiki Beach Chaplaincy for Sunday morning beach services; it's a wonderful blessing. However, I knocked off a star this time due to two major frustrations. First, the elevators were malfunctioning, leading to 10+ minute waits that forced us to take the stairs multiple times. Second, the $69/day parking fee is absolutely outrageous. Despite these hiccups, we love this property and will definitely return.

I wish I had done my homework before coming to this hotel. This review is for the Diamond Head…read moretower. It's dated, unwelcoming, bare minimum everything--like a Days Inn. The walls a paper thin, the furniture has seen better days, the bed is squeaky, the hand towel had a black smudge, there's a stain on the bathroom wall, the rug is old and it's cleanliness is dubious. The pools and grounds are well maintained though. I'd recommend looking into the tower you're booking so you're not unpleasantly surprised.

Great stay Cheerful staff…read moreClean and neat hotel Recommend for an enjoyable holiday Thank you team Check in/out smooth

The location is hard to beat, right across from Waikiki Beach and within walking distance of…read morerestaurants, shopping and everything you'd want to do. The valet staff was friendly and efficient and everyone we interacted with was welcoming. Unfortunately, the room didn't match what I'd expect from a Hyatt Regency. There was a leaking bathroom faucet, a chipped sink, rust and water damage around the bathroom door, dark buildup around the shower fixture, heavily stained blackout curtains, visible dust and debris under the bed and dark spotting inside the bathroom vanity where clean towels were stored. The room also had numerous scuffs, patched walls and signs of deferred maintenance throughout. The location and staff saved the stay, but the condition of the room fell well below the standard I'd expect from this brand, especially at this price point.

This location is wonderful the service, the room, and the restaurant options. but unfortunately the…read moresame service isn't provided at the other location in Maui. I would recommend this one to everyone I know but never the Maui location again.

This is my first time staying at the Sheraton Waikiki Beach Resort, and I have to say I was pretty…read moreimpressed. Came here for my birthday and just enjoyed everything they had to offer. The service from the front desk to the cleanliness of the rooms was just amazing! I also enjoyed how there were plenty of elevators to go to the hotel rooms and it was in one section. Super easy to find everything and overall I enjoyed my stay. The room itself was clean and modern, and the view was spectacular. I went to the pools which even have an adult-only pool area as well. I tried paddleboarding yoga one morning. Overall if you wanted to relax and chill in the hotel you could do it and it is walkable to all the shopping and food places in Waikiki. Would totally reccomend people to come to this hotel. A very centralized location and awesome spot.

This was our first time visiting Hawaii, and we stayed at the Hilton for one week. We had an…read moreamazing experience from start to finish. Our room was clean, comfortable, and had a breathtaking ocean view. Waking up to such a beautiful view every day was truly unforgettable. The location of the hotel is also excellent, with the beach only about a 5-minute walk away. It was very convenient to enjoy the ocean, explore the area, and spend quality time with our family. The hotel offers a great atmosphere, with a bar and breakfast area located downstairs. You can choose from the menu or enjoy the buffet option, and we were very satisfied with the quality and variety of the food. The staff was professional, friendly, and always welcoming. Everyone we met made us feel valued and well taken care of. The service, cleanliness, location, and overall experience exceeded our expectations. We had a fantastic stay and would highly recommend this Hilton to anyone visiting Hawaii. We would definitely come back again!

If you are looking for convenience, this spot is perfect. It's walking distance to the beach, the…read moremall and plenty of restaurants. We booked with costco travel, so our breakfast was included for free. It was a nice perk, and while the morning lines for food can occasionally get backed up, it's not always long. As for the hotel itself, the rooms are pretty small, and the pool water looked kinda dirty/cloudy while we were there, which was disappointing. Parking is really pricey, but that's just the normal standard for this area. Great location and nice free perks like the beach chairs, but the rooms and pool area could definitely be improved.

Mahalo for the great and understanding customer service…read more Just a couple of sleep deprived parents trying to plan a break when my husband booked the wrong dates, for the wrong length of time. It was outside the 24 hour cancellation window but their concierge was so understanding Thank you

Embassy suites Waikiki 2123…read more Bed - nice and comfy. Little movement from partner. Mattress was a Serta Perfect Sleeper Plush mattress. Hotel offers different types of pillows in the room and spare blanket in armoire. Also in the armoire is hangers, an ironing board and steaming iron, which came in handy for those wrinkled linen shirts mashed in my suitcase. The Bathroom. - one sink with a little counter top space but sufficient. The toilet was also bidet in the master bath. The shower pressure on 21st is ok but low, but it did the job. The Ac in room was awesome! It gets super cold, if you need it, quickly. It was nice for those hot humid days of walking in Waikiki. It had an In-room mini fridge and bar sink with 4 real drinking glasses, which I like. Hated there was no freezer in the mini fridge But the bell hop station offers to freeze ice packs, or whatever you need, for you. We had 3 sliding doors with west views and moderate views of Waikiki beach. The Second bedroom has own bath with also a single sink, toilet and shower- No bidet. The room/bedding/bathrooms were clean with no mold in the showers. The furniture showed a little wear but nothing excessive. The Elevators were fast! The pool, mangers reception and breakfast are all on the 4th Floor (terrace level). Breakfast was typical of Embassy Suites, I like the made to order omelette which makes it much better. Lots of fresh fruit and even some miso soup and other Japanese/Hawaiian offerings. The Staff was awesome and super friendly. I Used valet every day. Great service, fast and practical IMO but hard to swallow the daily fee. The hotel was attacked to the Waikiki beach walk. Island vintage coffee was a regular stop for coffee and sometimes breakfast. Order coffee or food to go online after 8am to save a ton of time standing in line. Hotel was Very close to all ththe shops. Awesome location. Much better location than Hilton Hawaiian village location!!! Our fav restaurant close by the hotel was Kana Pilla and Monkey Pod, which were across the street. Make sure to make Open Table reservations for both way ahead of time. I did mine 2 months out. Housekeeping willing to clean and supply new towels daily however linens are not cleaned but every 5 day, unless you request it, which they are happy to do! Views from 21st floor were awesome and all 21st floor rooms had extensive balconies. 3 sliding doors. Keep in mind Ac doesn't work, yes the fan blows, when the doors are open!! It's too humid at night to sleep with them open so we had them open for select times, mostly am. There's a Washer/dryer laundry room on site, 3rd floor only. It was Very convenient especially packing 4 days of clothes for a 10 day trip so our suitcases weren't stuffed . Use laundry room on sundays/mon or late evenings when people are too busy arriving and leaving. $5.25 to each wash load and I think $4.75 to dry. Washers only wash with cold which I like. Perm press on dryer seemed to dry all our shirts and socks well. We hung our nice Aloha shirts on the hangers in the room and they dried within a day. Washer and dryers take credit cards. Yes they're is a soap machine that also takes credit cards. I didn't use and just bought soap from ABC. ABC stores are EVERYWHERE so don't lug around suntan lotion or waters in your suitcase. Just buY at ABC which is only 20 steps away. FYI ABC doesn't no GIVE out bags for items unless you spend over a certain amount. ANC bags cost like .50 cents. ABC has Awesome poke and alcohol (spirit and beer) choices. Yes single purchase tall beers too. Don't forget the free brief fireworks show in front of the Hilton Hawaii Village on Friday nights only. We saw them set off at 7:45p by the lagoon. It's amazing how many people attend so be prepared for the crowds to and from. Big tip: make open table reservations for all your restaurants months ahead! All places are super busy until about 8:45 pm on most nights. Hope I helped.