Well I'll start out by saying that from the second me and my friend arrived in Honolulu. Things just started going wrong from the second. We got dropped off at the airport to catch the flight to Hawaii. Something went wrong with our car rental that we did online through a horrible app called Turo. Don't ever use it, if you feel one thing out wrong, they don't let you know ahead of time, so they make you think everything's all good and then you go to pick the car up, and find out you missed one thing and they denied you, so they refund your money but it's in lingo for 10 business days. So the first night I was there with my friend by the time we got into Waikiki it was like 2:00 a.m... we did not want to rent a hotel room at that time due to the fact that we would have to just be out by 11:00 a.m.. so we decided to just say screw it and we slept on the streets. The next day we went around Waikiki and tried to find a room for a few days until we could get the car stuff figured out. Everybody in that town treated us like crap, wouldn't even look up at us when we came in and asking questions because we didn't look like the type of people that they would want to rent a room to, and that was due to the fact that we had to sleep on the street the night before. Finally my friend found The Imperial Hotel. And finally they went above and beyond. We told them what we were going through. How horrible of a time we'd had in the little amount of time we had been there. We had already spent a lot of our money on a Uber from the airport, who charges $50, but when he approached us at the airport, his accent made it sound like he said $15. I already had an Uber arrange for $20, cancel that because he said 15. Then when I go to give him a 20 and say keep the change. Thanks for helping us out. He said no, I said 50. My friend and I said sorry we didn't hear that. We heard you say 15 and we gave him $28 the only money we had on us. He pulled over right then and there and kicked us out of his Uber in the middle of wherever the hell we were. It's hard to say when you're in Hawaii that you had a bad time, but the first two days were horrible due to the fact that we were being treated like crap by most people in Waikiki, the imperial Hotel was the only person that worked with us in a way so we could get into the room and get some sleep and take a shower. We got a studio room that had one Murphy pull out bed and one couch that was basically a twin bed. And we were so happy. So just want to say thank you, and if you're looking for a good hotel that's right close to the beach. Maybe not on the beach but a couple blocks from it, choose this hotel. The staff are so friendly, they don't treat you like crap or look down on you because they think that you aren't rich. They treat you decent and work with you. I recommend this hotel to everyone and I will never stay at another hotel. Oahu/ Waikiki unless it's this hotel. read more

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"Hawaii is the island of big dreams for both islanders and guests. Those dreams born in paradise can indeed come true." ― Sharon Linnéa We stayed here after exchanging timeshare stuff. Room 902, Banyan Suite. I don't know what I'm talking about in terms of timeshare knowledge. All I know is that the Orlando timeshare was exchanged to stay in Waikiki. If you keep in mind that you're just here to sleep and shower, you won't be too disappointed. It is a bit cramped and dated but it's in a great centralized location with a lot of walkable places nearby, it almost makes up for it. What doesn't work is the lack of privacy. I had my "Do not disturb" sign up our whole stay and apparently it wasn't enough to keep someone out. On our weeklong stay, everything went well (solid 3-stars) until the last night when we had spent about 12-hours away from our room only to come back to find the lights on and the hot water in our shower running. It was scary and an invasion of privacy. A later investigation, after filing an incident report, showed that a plumber had came in and turned on the shower while working on the unit next door. This all would have been fine and dandy, maintenance is required and I get it, if they texted or called us about it but we had no note or notice and came back with the lights on and the shower blasting like a fire hydrant. Imagine if you were a lone solo traveler and came back to the bathroom shower running. Even with staying with someone else, I was unnerved and slept with the lights on because we didn't know who entered our room until AFTER we left the island. And because the hot water was running for who knows how long, dew droplets formed on top of the ceiling and sprinkler system outside the bathroom above the kitchenette. We dried it up when we saw it and I hope they don't charge us for damage that their plumber caused. So while I love Waikiki and how centralized the location is, I cannot recommend The Imperial Hawaii Resort to anyone. They do offer fun classes and activities throughout the week if you're interested. Also the elevators are incredibly slow. read more

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This resort is very convenient with the ABC store right downstairs. Now the rooms: I was on the 9th floor. It is very old and needs update. It looks like there was a leak at one point on the ceiling. Finally, I would consider this a 2 star due to the last day we placed a do not disturb sign on the door knob. Somebody was in our room and turned on the bathroom light and ran a hot shower for awhile. There is no privacy at this hotel. I would not recommend this hotel at all. I did file a incident report. It is pending investigation right now. read more

The Imperial Hawaii Resort - Resorts Near Me - Honolulu, Hawaii

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Location location location. You can't beat it if you have never been to Oahu. There's valet parking $25 a day. There's a ABC store on property as well as a 24 hour Denny's which was a huge convenience. It right by the Waikiki Beach Walk. They have events at the beach walk. There's food options nearby for all levels of income; like Ruth Chris, Tommy Bahama, and Yard House and there's some local food courts near by like International Market. There's ton of high end shopping as well as other stores you could find at your local mall. The beach is maybe a 5 minute walk from hotel. Only bad thing is it does feel overwhelming with all the people and cars. Hotel had good security, staff was friendly, and there a nice owner's lounge on the top floor; where you can see fireworks on Friday night from the Hilton that's a little ways down. The owners lounge has a full kitchen where you can cook if you have a smaller unit that doesn't have one. There's complementary coffee at the owners lounge every morning. The rooms are dated and the air conditioning can be upgraded. There's a small pool and the hot tub is an above ground. I got grossed out because there was a lot of teenage boys that were filthy in the pool. We were all in the elevator heading to the same place/ pool. I pretty much walked away and not went into the pool. read more

The Imperial Hawaii Resort - View from owners lounge looking towards - Resorts Near Me - Honolulu, Hawaii

LOVE this place! My family and I have been coming here for years since my parents became timeshare owners in 1983. That's a long time! As you can imagine, we have many memories staying at The Imperial, even with the third and fourth generations of family. I've seen the evolution from what it once was in the 80's to what it is now. Year after year, though it's not perfect, I have seen many improvements in recent years. First, location is prime. It's close enough to the beach to where it's easy to get to. I LOVE waking up early, walking to the beach, and watching every sunrise during my visit. The ocean is close. You can get a great view from the penthouse suite on the 26th floor. They even serve free coffee early in the morning. I believe only certain people have access to that suite, except when there are events like lei-making, hula lessons, mai tais & live music, and even Sunday service. They even have massage chairs in the penthouse suite which are so worth it. I liked it best when they had the chairs situation in the main room with an oceanview. However, during my last visit, the chairs were in the back with limited view. There are other amenities like an exercise room and a pool, though I've never taken advantage of them. They do have a coin-operated laundry mat on the 2nd floor. You can buy detergent and dryer sheets there as well. And they have a foot wash area in the garage on the first floor. Another PLUS is that outside the front door, there is an ABC Store. This particular location is especially better than the others because they have a DELI with extensive food choices at the back of the store. They have sandwiches, and daily rice specials, like prime Rib Loco Moco, Teriyaki, and Fried Chicken. They have fresh fruit, and most everything you might need to cook in your kitchenette upstairs. They even have Dole soft serve and Spicy Ahi Inari Bombs. Yay! They just need Portuguese Sausage and fresh garlic to make garlic fried rice upstairs in your room. Save your receipts. If you spend $100 or more, you get a free gift like a reusable bag, a mug, or a calendar. They also have gifts for $300, $500, and $700 in receipts. Great place. Great location. Great memories over the years, even decades, with my family. read more

Overall, not too bad! I think most people are pretty harsh. Stayed in late April 2026 for a week here. Got a good deal by booking ahead, at least IMO. It was the Hala suite or two bed two bath + kitchen. Yes, it is pretty small overall and yes the hotel is a bit outdated, but I didn't have any real issues here. You're also getting a place that's walking distance to the beach and to the main streets with many places to eat and shop so overall I think this is a bit of a deal considering what else is out there. We are adventurers so had to valet the car (no self parking here) and yes, that's extra cost too. The valet guys are very good and nice, never really had a problem here, pretty much a guy was working on getting my car or pretty much about to be free to get my car when I had to go, at least once a day. There's an ABC store by the hotel entrance and it's one with an expanded cafe so there's a lot of food options, if you really want; I found that to be helpful but only really used it once or so. There's room itself was fine, elevators were fine. I didn't think they were slow like some mentioned. There's three elevators so I mean if there's a lot of people, it might be slow....theres stairs if you're really in a hurry/athletic enough. The room itself was barely enough space for sleeping comfortably but in the end, it was fine. There's a shared common area too so it wasn't super cramped if that's what my review makes it seem. read more

I enjoy coming to this hotel in all and it's always a great location and great place to stay with a short walking distance to the beach. I'm happy that the location was renovated with new carpet. One of the hot tubs were dirty and couldn't be used so we had to wait our turn for the main one in the entrance area. That was fine but those hot tubs should of been checked and fixed. All the days we were there thurs-sun it stayed unfixed and dirty. I also noticed that at night in the studio rooms, you have to keep the bathroom door open at night because the door won't close if the Murphy bed is down. That means giving no privacy to the other people inside the room. Now you constantly have to get up to lift to close the door. That issue needs to be fixed accordingly because everyone deserves privacy when entering a bathroom and it shouldn't have to be left open in the middle of the night to pee because the door doesn't fit to close. The first night our water wasn't working in our room so we had cold showers, maintenance checked it out and confirm it wasn't working they didn't understand why. Instead of moving we agree to just wait till the morning for them to look at it because they put in a work order. The morning time came same problem but when we came back in the afternoon the problem was solved and water was hot, other then that everything was great up until leaving when we encountered the rudeness with the lady at valet parking being rude to her employee who was helping us. As a manager your held to a higher standard when performing your duties when clocked in and your attitude reflects regardless if your on the clock or off the clock. Lynette however it's spelled that's a manager where are your morals. Should you be retrained on your work ethics's because that behavior was unacceptable and then when I brought it to the front desk attention that someone outside (a lady was rude) which at the times didn't realize it was management acting that way, he's like oh she's the manager, I'm like so you tellin me that gives her the right to act that way because of her title? Let that nonchalant response you gave me kick in because if you think so that's why she treat y'all that way because you accept it. Her being a manager doesn't give her the right to act any way towards her workers, her workers shouldn't be apologizing for her actions acting that way in front of us especially when he knew she was wrong. You don't snatch keys and tell him go especially if you see him talking to a hotel guest who came for their car. You don't rush someone off have some respect. Your held to a higher standard to treat people with respect and upper management that's above her needs to hold her accountable for her actions because if it happens in front of guest then it happens frequently and no one does nothing because they prolly scared. People need to understand that what you think may be nothing is something to someone else, so as managers, you need to remember that your status doesn't give you permission to act like you better then anyone but to treat everyone equally and with respect at all times. I enjoy this hotel and the workers is always polite and respectful and never had a issue but to see the manager act that way makes you wonder if she's like that all the time to her employees and if she is ask them to do a anonymous survey to get their input because it's unacceptable behavior. read more

Visited bought timeshare had 3 days to cancel . Met a couple , they showed us how to get a larger size with only paying $4k instead of $45k. Great location 21/ blocks from beach. Kitchen sleeps 6 & worth the Value. Ask for upgraded rooms as they HAVE TO UPDATE ALL OTHERS. Make sure you A/C is working too. Very friendly staff ... read more

I am writing this review of the "The Imperial Hawaii Resort" from the perspective of a timeshare owner who was able to book a one-week reservation via an "exchange". I mention this because I am sure you can book a hotel accommodation in this same facility. Based on some observable details, I believe the structure was designed / built in the 1960s. However, the facility as a whole is incredibly well maintained; and I am sure they follow a structured modernization / refresh schedule. Location :: The location of this resort is ideal. If you want to go to the beach, the resort is a short walk to Waikiki beach. If you want to eat or shop, the situs is adjacent to Beach Walk; Royal Hawaiian Center; and walkable to many other locations along Kalakaua Avenue. Parking :: The only parking option is valet parking, with unlimited in-out privileges. They have a daily rate, and a discount for a week. The valet desk is staffed 24 hrs. The attendants are friendly and act as quickly as possible--but there are occasional surges in activity that create back-ups. Registration :: The front desk is staffed 24 hrs. The registration process was fast and efficient. The staff was friendly, and at check in, they provided a very thorough orientation explaining housekeeping options, towel exchanges, replenishment of consumables, and sponsored activities on site. Room :: This resort has five different room options, with different floorplans. In my case, I got an "Ohia Suite". This is a studio unit with one bath--approximately 350 sq ft. Because it has a double Murphy (pull-down) bed and a queen sofa bed in the living room, it can sleep four people. The mini kitchen has a coffee maker, convection microwave, toaster and compact refrigerator. Housekeeping is doing a great job. I am sure that the rooms at this resort see a high occupancy rate. While the room decor is mildly dated, the room was clean and well maintained. The room had a small balcony with a table and two chairs. It had a nice ocean view, and some city view. The wi-fi, the TV, the A/C--all performed well. The building has a small rooftop swimming pool and gym. The laundry room has washers and dryers which accept coin or credit card. Personal opinion ~ As mentioned, the room did not have a standard bed. It had a double Murphy pull down bed and a queen sofa pull out. When the Murphy bed was deployed, you couldn't open/close the bathroom door freely. For these reasons, I feel the room was small. But I'm not going to deduct from my overall rating. As a solo traveler, I use the room for sleeping and bathing. In this context, this particular floorplan was sufficient. I can see it being adequate for a couple. It would be cramp for a family of four. I wouldn't recommend it for four adults. read more

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Friendliest staff that make you feel at home in Hawaii! oh yeah Great location 500 feet away from Waikiki beach and walking distance to all your favorite shopping at International Marketplace and Royal Hawaiian center read more

I really enjoyed my stay at the Imperial Resort. The location is hard to beat. Everyone that works at the hotel is so nice and extremely accommodating. They even let us valet again after checking out and shower before our red eye flight. I will be definitely staying there again in the future. read more

Pro Location-5 min walk to public beach access Check in was smooth ABC store in lobby Valet $35 Small kitchen with handy appliances Con Dirty- like they polished a turd Moldy corners 5th floor looks at a building Did I mention dirty- needs a big makeover Do not disturb on door but they knocked and called 3 times at 8am saying they needed in to repair something read more

First of all there was bugs in the bathroom kids ding dong ditching and even worse water bottles being throwing from the balcony rooms of the hotel. They kept me up with this BS as kids would throw the bottles and they would sound like gunshots read more

This place needs to be taken down and rebuilt again. Old, dingy, and nasty. We got punished as time share owners to the worst room ever. Upon asking the front desk why they put us in a roof-looking room, it is because the top floor is reserved for owners. And then proceed asking, "Do you want to become one?"?!? with these nasty old rooms what a joke. Please don't stay here; it's nasty. The pool is gross, and the owner lounge is a mess with a leaking roof. Most people working there were nice. Most, not all. Just a big no. read more

My expectations were on par with what I was expecting (first timer to HI here). Arrived 3 hrs early and room wasn't ready until an hr before check in time (4pm). Rooms are older but very clean and quiet. They're a cross between an apartment and a hotel. Views are amazing depending on which location you get and come with a small balcony. We had an issue with the kitchen sink backing up but maintenance quickly came when called upon. Valet parking is only available (35.00 daily) and no public parking close by that I could see. Parking attendants are very friendly and efficient though. If you can get by without a vehicle and staying within the area I'd highly recommend not renting a vehicle as congestion is a big issue in addition to heavy traffic. read more

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Do yourself a favor and don't stay here. Nice staff and decent location, but the crusty old building is full of crappy rooms that are time shares for old boomers. I was trying to have a romantic getaway with my lady here, but considering I broke the Murphy Bed (and her back) from some physical activities that the typical geriatric crowd likely avoids these days, and the hot tubs resulted in a pretty awful yeast infection for one of us - I cannot recommend this place......unless of course you're 70 and from the Midwest, then this spot is right up your alley. Mahalos ;) read more

I cannot say enough about our stay here. We had a lovely studio rental with a balcony. The resort is right on the corner of Lewers Street across from Roys. A very short walk to Waikiki Beach. I've seen other reviews saying the decor is dated. It's cozy,beachy, and very clean. We had a small kitchen and could buy groceries next door at ABC. We were within walking distance of shopping, dining, local attractions. We had a rental car but there are several local shuttles and tours that are accessible. Everyone was so very kind and helped make us feel welcome. The pool and sauna were very well maintained. We had access to the owners unit and were able to see fireworks and amazing sunsets. We will definitely be back to stay again. Mahalo for a great stay! read more

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Good location by beach. Clean room the Bar if you get a chance to visit it on a Friday night is a 10/10. Great view and reasonable pricing. The facility is pretty outdated and could use some TLC but the value was decent in regards to the location. Staff were friendly with exception to the lady in house keeping. read more

Aloha I gave a review in 2019 and now were in 2025!. This weekend I am set to go! Everything i said about this great place, location and investment in a timeshare is still true. Even better. Total renovation of units continuously. I have rented other suites for my guests. They were so impressed!. Service and kind people every where you are in the Hotel and great accommodation's. Discounts at a few great restaurants nearby. The Owners Lounge on the 27th floor is so enjoyable and my guests love to run up there to check things out, play pool and enjoy the scenery. It is awesome. All these years I have gone to church on Sunday in the Owner Lounge. Pastor Mark is a true friend of mine. Mahalo and Aloha... read more

This is a great hotel. My room was clean has a full size kitchen and a view of the ocean. It's a block from the beach, right on Lewers street and walking distances from shops and restaurants. They have It has great customer service and really nice staff. There's also velvet parking which is great they are really quick and always have a great attitude. The hotel has an ABC store right underneath which is nice of you need any last minute items. I'm definitely coming back here again. read more

The Imperial Hawaii Resort - Resorts Near Me - Honolulu, Hawaii

We booked a partial ocean view on the 22nd floor and were pleased with the room, which came with a few perks. The hotel is attached to an ABC store, which we visited a few times, and is across the street from Roy's Hawaiian, which we enjoyed. The people who checked us in were friendly. The only annoyance was sometimes having to wait in line for an elevator, as only one party would travel at any given time read more

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Do not go here if you are disabled person and especially if you are an American with disabilities and you have a service animal to help you with your disability. The manager is completely inhospitable and downright mean about service animals and with his behavior towards a disabled person. His gruff and and rude behavior towards me almost caused me to have an episode in relation to my disability. I am fortunate enough that I did not suffer an episode and did not have to call 911 due to the way he treated me But I can tell you that that manager almost caused me to completely collapse due to his lack of discretion ( in the middle of the lobby on a very busy day) and his unprofessional treatment of a visitor to the hotel. It was also an extremely embarrassing situation for me and to my friend who was a guest of the hotel. It still traumatizes me when I think back about this frightful encounter. read more

This place is okay. It's not bad but it's not five stars. The staff is nice but it definitely could use some updating. It is not a luxury resort but it is family friendly. It has a rooftop pool on the 27th floor and two outdoor regular above ground spas on the 3rd floor by the sauna which is honestly a little strange to me. Due to covid they don't do housekeeping but you can bring them your soiled towels or linens in exchange for clean ones on the 2nd floor. Also a little strange, if not inconvenient. However the location is nice as is the view from our balcony. There is a dennys in the hotel and an ABC store as well. We are in walking distance to the beach and a Starbucks as well as some other food and shopping locations (depending on your definition of walking distance). read more

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What a dope hotel. The hospitality, the customer service, the receptionist the valet everyone was super cool and really really nice to us. Thank you. Imperial Hawaiian resort we will be back. read more

Lately, Due to the Covid19 Pandemic,I've been so miserable not being able to travel and this has been the longest not traveling, so I've been doing more staycations, just to clear my mind and also to spend time with my family. When I saw Imperial Hawaii Resort popped up during my search on Interval International ( a time share exchange) during the Thanksgiving weekend which was perfect, it was a short work week and also my son's B-day. After checking out the photo & reviews, I booked my staycation. I'll give up my week at Ko'olina, never know til you give it a try. I always exchange my week for Ko'olina but this time we will check out Imperial. When doing a time share exchange,Do not compare Imperial Hawaii Resort to Marriott Ko'olina, staying at Imperial is very different but main thing my family I had a great time and we had great relaxing much needed staycation. Important Notes, It is VALET Parking only here, parking is $20. per day or $100. for the week. We stayed for a full week so I opt for weekly parking rate of $100. Although I don't get charge for parking at Ko'olina, I hate having to pay for parking here. I had to double check on room taxes and if I had to pay any additional fees for staying here. If you do an exchange via Interval, it is room tax, parking, and tips for valet service. Regarding Valet parking, I usually don't do Valet but when I forgot to grab my bag in the trunk, I walked with the staff to the car, I can see why this hotel is valet only. The parking spaces are super tiny and limited. Valet staff are on top of it, they are quick, friendly and work hard. They do get busy. The next morning I thought it would be awhile for valet to get my car so I walked over to Starbucks to get my coffee, my car was already ready so the staff had to repark the car again. *note, they are quick so don't try to squeeze in anything like I did. Lol. Please don't block the entrance when dropping off your car, as this is what I did. Can you tell I am a newbie when it comes to valet. I was happy to be on the 26th floor with partial ocean view, We got the Banyan room which is one bedroom, one bath, doesn't come with a kitchen but just the basic fridge, microwave, coffee maker. The room is on tiny side but this is Waikiki. It was just right for my family of 4. This is my first time having a room with a Murphy bed, pretty cool for my 19 year old son. We all slept comfortably! No housekeeping services during our stay but the front desk staff mentioned to call the front desk, We needed extra trash bags, tissue. The pool is on the roof top, we were too busy during our stay we didn't get to utilize the pool, jacuzzi ,sauna, or work out room. We enjoyed hanging out on the 27th floor's owners lounge. The ocean view is Amazing! There is a pool table which my family enjoyed. We also enjoyed using the tables to enjoy our meals. When taking the elevator, take the end one, you can get a nice view of Waikiki going to the your room. What I love about Imperial, LOCATION. Its very close to the beach but we never made it, we walked all over to our destination and it was so convenient. I love Denny's, ABC store, and Starbucks was so close by. Those are the 3 stops I frequented most during my stay. Overall, I have to admit that my kids and my husband enjoyed our stay. We had a nice stay, relaxing and enjoying the tourist life. I do TRULY love staycations, until we can travel again. The question is would we come back again, YES.! My husband said he doesn't mind staying at Imperial again. Ok, let me check my Interval account to see if Imperial is available. Lets do it! read more

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Omg, it was an awesome experience there. I can't wait to come back. The Imperial hotel is located in the right place in Honolulu.

The location can't be beat -- out the door you're on Lewers Street, with modern shops and bustle just a quick walk from the main avenue of Waikiki. There's also a fancy ABC Stores on the first floor with hot and cold prepared food available. Valet parking is EXPENSIVE at $35/day for guests ($20 daily if you're an owner), and it sucks there is no self-parking option. But the valet guys themselves are very friendly and quick. The room itself was cozy... on the side of compact. We stayed in a suite with a living room, master bedroom, kitchen, and 2 bathrooms. We set up both the sofa bed and the Murphy bed in the living room, with maybe half a leg's worth of space between the two. Bathroom 1 was pretty tiny and whenever you open the door the towel you use as your bath mat gets scrunched away. Other than the smaller size, the room has everything we needed. Unfortunately we didn't get to use any of the amenities I.e. the gym. I think the location is excellent but if you're the kind of family that needs floor space and a more "modern" feel, then this place might be too old for you. read more

Let's Start Positive! --When it comes to staff and activities, A+! The staff is lovely and the ukulele lessons I took were my favorite part about staying here! --Owners Suite in the 26th floor has AMAZING views of Waikiki. --Legit amazing location. Honestly can't complain there. --Can get new pool/beach towels pretty easily Now the Not so positive... --Outdated furniture --Sometimes smelly bathroom due to piping (it was clean, just a lil smelly --"Hottub" is above ground and a litttttttle sketch for my tastes, but that's an opinion. --Valet parking and cost. I just personally don't like that but that's just my opinion. Overall: It's hard to complain when you're right on the beach of Waikiki. This wasn't the best hotel I've stood at no, but it certainly did the job. Now, this is coming from a perspective of someone that usually goes to Marriotts and Hilton's, so that may skew my opinion a bit, but it's not a bad spot. Hits at average for me but the staff exceed expectations, they are just so nice. read more

Perfect place when you're staying in Hawaii! Great for families with kids because it's close to everything, they have a kids pool, and you don't need a car! This is our go to spot to stay when visiting this island. read more

It's all about the view. The building is ok. Everything needs an update. The rooms and building are very clean, and staff is nice. But the layout of our room was only fair. There was space in the dining area, which was nice. But the bathroom next to the bedroom is very weird and small. You can't easily open the door if there's a human in the bathroom. There's no room service, and for some reason housekeeping is still suspended even though COVID is over. If you're staying for a week, however, they will clean your room ONCE if you request it. Something weird also happened. We were in the room when somebody knocked from the staff and just walked in. We could've been undressed. Granted, we didn't have the do not disturb sign out, but it was still jarring to have staff come in to change the garbage without much warning. The real downer was that we couldn't choose the room because it was an exchange through Interval international. As a result, we had the worst view imaginable. We were staring at a wall - not even a hint of sky was visible. It was so bad, that there was actually a picture of the beach on the wall, as if somehow, that was going to make up for our cave of a room. Maybe the hotel is ok for the price, but I'd pay more and see something besides a wall on my only vacation this year. read more

We stayed the week of the 17th. My family and I truly enjoyed our stay. The staff was wonderful, they greeted us everyday we were there. We did bring a car, the price was reasonable. We never had an issue. We stayed in the two bedroom & 2 bathroom suite and it had everything we needed. We were so close to many stores and restaurants. We can't wait to come back. read more

The Imperial Hawaii Resort - Resorts Near Me - Honolulu, Hawaii

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This hotel is gross. Hallway ceilings covered in mold. Hotel room reeks of mildew. We had multiple people staying here and all our rooms smelled of mildew. Rooms are super outdated, furniture is old and musty. The bathrooms are ridiculously small (we were in a banyan room) the place just feels neglected. Great location. Awesome ABC Store downstairs. Everything else needs serious attention and improvement. I'll never stay here again. read more

Convenient location but pricey parking. Stayed in the Palm Suite for 2 weeks. The space is pretty small around the toilets, and the bedroom walkway to the bathroom. Had to book housekeeping 1 day in advance. Courteous staff. Their hot tub is the above-ground kind that you would see in someone's backyard. Several amenities, including free Mai Tais once a week, and coed sauna xD read more

Living on Oahu you know that finding a hotel for New Years Eve can be difficult and expensive. Most average hotel rooms for New Years Eve can run you $500+. I decided to try and find a hotel in Waikiki last minute and came across this place. For just $250 I decided to give it a try. So for the reason of being available and being at a great price, I give it the 4 stars! They have valet parking only but it is super quick and easy. No long wait for your car like large hotels. Check in was easy, friendly staff. Lobby was all decorated for the Holidays. ABC store for anything you need is right downstairs. Open until 1am. The hotel rooms are on the older side that is for sure. Typical 1 bedroom with small kitchenette type of layout. Wall bed pulls out of wall for a full size bed. Easily could fit a family of 5 or so. The location is what makes this place amazing. If you are coming to Hawaii and want to watch the fireworks from the beach and ocean, it is a 4 minute walk!!! You just can't beat it. It is a great great location. Fireworks put on by the Hilton is at 11pm, then at midnight by the Duke statue down by Cheesecake Factory they have another show! For this price, not sure if it can be beat!! read more

The people and place are awesome, Denny's below us is easy and we are next to the Beach and i recommend.. read more

The Imperial Hawaii Resort - This is the view from the top - Resorts Near Me - Honolulu, Hawaii

My partner and I stayed at the hotel during Thanksgiving week 2024 from 11/24 to 11/29. We did not order any room service or room cleaning, but someone had access to our room and stole $1,000 from my wallet. We called the police and filed a report, but the hotel did not offer to help. When we went to check out, they said that they would take out the trash even without asking. Absurd. read more

Was a guest here and the security lady kept coming outside the back door and yelling at people while I was trying to relax. It was very unsettling read more

We had to go to Honolulu from Lahaina due to the fire last week. We were lucky to get a hotel as a lot of people were also leaving Maui. We lost all of our luggage in the Lahaina fire and literally had to run down Front Street to get away from the fire. We were lucky a nice couple eventually gave us a ride to the airport. This hotel appeared to be ok initially. However, after a few days, we found: Beds were tiny and hard - my wife and I could not sleep in the same bed (and neither of us are very big) The shower would fill up the tub every time and the water was never hot The safe in the room didn't work The exercise room was dinky But the worst part was after we got home, they called us and accused us of stealing a pair of scissors from the room. We told them we didn't steal anything and didn't check any bags so couldn't have carried them on the plane. Apparently they didn't believe us to charged our credit card $30. We disputed the charges via our credit card. If you have a choice, I would not stay in this place. read more

This is a timeshare condo hotel/resort. The hotel has 27 floors. The 27th floor is the rooftop pool area and level 26 has mainly timeshare owners with a lounge for happy hours and other events. On the 27th floor, there are two condos available for rent by the owner which is the same price as the hotel listing. Even though this is use as a hotel for noon timeshare owners, the housekeeping is utilized like a normal hotel. The room is only cleaned if the guests stays longer than four days. We were not there long enough for housekeeping to come clean our room but a non electric vacuum was available for use to clean the room ourselves. When on vacation, I don't really want to clean up after myself and that's why we stayed at a hotel otherwise we would rented an Airbnb already. The staff are friendly and the location is close to the beach and surrounding shopping. The pool is cold and it was very windy during the times we were there so couldn't make good use of the pool area. The bathroom is very small but glad to have two in our room. One thing the hotel could update on their room is an upper lock to prevent little kids from leaving the room in the middle of the night from night walking or sleep walking. That happened with our youngest daughter who woke up in the middle night crying and started to open the door and went out to the hallway. The door had latch lock but you can unlock easily with the handle. It's nice that the hotel is right next to the ABC store and Denny's is attached. read more

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We have come here many times. It is extremely clean and the staff is very accommodating. We look forward to many more visits in the future!!! read more