I had a 3 night stay here. During check in, some alarm went off and the elevators stopped working…read more My room was on the 5th floor. No apologies for the inconvenience. Was just told it would take time for the fire department to come and fix the elevators. So I had to carry my suitcase 5 flights of stairs alone. The room itself was fine. One of the two complimentary bottles of water had already been opened. I tried calling the front desk for housekeeping on my second day and no one answered. So I saw the housekeeping staff in the hallway and kindly asked that my room be serviced while I was out. Came back later that evening to my room exactly how I left it. So the whole time I stayed I didn't have any housekeeping services. Because of these inconveniences, I won't be staying there next time.

We've stayed here serval times over the past few years and always a pleasant experience. Front desk…read morestaff are welcoming and efficient. Lobby is well kept and this year still has the tastefully chosen Christmas decorations on display. Room was immaculate and quiet. Parking area is sufficient and well lit. Breakfast Buffet well presented, but they could use a bagel slicer and the quality of the coffee left much to be desired.

Hilton Garden Inn BWI Airport - A+ Service!…read more I had an amazing experience at this Hilton Garden Inn! I want to give a special shout-out to the front desk employee working early afternoon on Sunday--you are incredible. I came in hoping for a smooth check-in, and not only did that happen, but I was also upgraded to a spacious suite that made my stay extra comfortable and relaxing. It's rare these days to encounter such thoughtful and proactive customer service. The suite was spotless, quiet, and had everything I needed for a restful stay near the airport. This location is already super convenient, but this level of hospitality makes it a no-brainer for future visits. Thank you again to the rockstar at the front desk--your kindness didn't go unnoticed!

If it's more than 1 night, DO NOT STAY HERE. Loud guests, bad kids running in the halls, water…read moresoaked elevators (from pool), mid accommodations. Lady next door sang at the top of her lungs the first 2 hrs... the following morning, they were in/out of their room, door lock slamming against the frame... at 5:46AM!!!!! Never, and I do mean, never again.

I have to re write a review I have been to this hotel SO MANY times but I want to make SURE Hilton…read moreknows that you have quality people working this bar/restaurant. Paul the bartender has always been BEYOND outstanding with customer service it baffles my mind when I go to other Hilton properties. They need to learn from this dude. This guy not only has customer service but he is personable and makes everyone at the establishment feel welcomed. @Hilton please recognize !!!

I come here every year for the Charm City Countdown New Years Eve Celebration…read more Its a lively event and everyone is extremely happy. The staff put a lot of work into this event to assure that everyone has a great time. The entire hotel is converted into various entertainment areas. They have a DJ, a band, Karaoke, Country music etc., there is something for everyone. Charm City Countdown have a different theme each year but its not mandatory. They have an extensive food menu and various drink specials and speciality drinks. The best part is, when the party is over you take the elevator to your room. The event is safe and well organized.

This is a fantastic Marriott located minutes from downtown AND the airport…read more The service is fantastic, from the front desk to the housekeeping, everyone is incredibly polite and helpful. Behind the bar, you can count on Fitz (Fitzroy), what an amazing gentleman, bartender, and server. Great service every night I was there, very friendly and engaging. Made it awesome! Shout out to Winston too, he made a great martini. Food was good; the Rueben was amazing, like seriously, very zesty Russian dressing on it really made set it apart, tender corned beef. Crab cake was good too, not great though. Didn't get to use the pool or gym while I was there, under repair, so that was a bummer, but didn't have a whole lot of time to anyway. Highly recommend though, I will definitely be back. Again, wicked close to the airport (obviously) but you can get downtown BAL in 20 minutes from here, it's perfect!

What's long and flat and sucks? The Shark-Ninja Under-Appliance Vacuum wand comes to mind, but I'm…read moretalking about the pillows in this BWI Airport Marriott. Man... the are some of the worst and the fact they actually use king pillows in the king room make it worse. I had them stacked like a 3x3 from In and Out burger and my head was still close to the mattress with the pillows curling up to cover my ears... terrible. Despite Pillowgate, this hotel was pretty good. They have a decent restaurant/bar in the lobby, a concierge lounge for Platinum and up members, and a hotel shuttle. The lounge had breakfast and evening snacks which was nice. And coffee, water, and soda pop all day long (till they close at 10p). The bed was comfortable and the shower felt like someone put a grate on a fire hydrant, which was a refreshing change from the trickle I've experienced. in many hotel... and the showers in those hotels was weak too. I'd stay here again if I needed to be close to BWI. The staff is friendly and the rooms are nice, although not the most modern. I'd make this 5 stars if they had better pillows!

Violet you are turning violet Tv is blue pretty sure I was…read morein this room a few months ago, still blue. Gave us the upgrade which is always appreciated

Clean rooms with microwave and fridge, friendly staff, working elevators, hot breakfast.read more

Innpressed Booked a…read moreone-night stay thru Southwest.com (a.k.a Booking.com) using points (±13k?) The Good: *As the name suggests, it's in close proximity (±10min) to BWI. *Free breakfast *Workout room *Pool *Great TV that tilts and turns *Microwave *Keurig® coffee maker *Fridge *Bed was comfortable *Shower was comfortable The Meh: *$6/night parking *Check-in went smooth but service was brusque, at best. The Ugly: *Watch your step in the shower as the floor is very slick. They do have anti-slip rugs available upon request. Conclusion: Great hotel to stay at If you're flying in or out of BWI.

Hotel cancelled my reservation because it was busy. I found at midnight when I arrived with my…read morefamily. Front desk said it was my personal problem. Corporate said they would see if they could find a room somewhere else at my expense, but their Internet was slow. Mostly, confirmed they don't care about their customers. Plus IHG corporate customer service is the epitome of enshittification.

A little disappointed. I think of Double Tree as a nice Hilton brand. Not so much…read more My room? Looked OK on entry, however on further inspection the wallpaper seams were splitting apart, other sections of the wallpaper were bubbled up. The toilet in the room kept running intermittently as the flapper needed replacing. Had a conference here. Strangely there was only one power outlet in the entire room. So inconvenient! The chairs were of an off-white or tannish color and the stains were quite apparent giving one an unclean feel. Dining room's bench seats were worn. The 'mini market' had a coffee maker that was always out of order. Courtesy bus? The bench seat was torn, the stuffing coming out, and I noticed the dashboard's low tire indicator light was lit indicating the tires needed inflating. Overall a nice location but in dire need of an upgrade.

It was rather upsetting to stay at this doubletree as the doubletrees I've stayed at in the past…read morehave been pretty good. However, it seemed like this one is poorly managed. The first roomed we stayed in had a leaky fridge that had black mold growing around it. They gave us another room and in the pictures you can see how the holder for the lotion is coming out of the wall. The breakfast we had wasn't very appetizing and the yogurt they gave us was clearly expired. I would give one star but fortunately the staff there were very nice.

This is the worst hyatt hotel I have ever stayed. I encountered several black female staffs and…read morethey were all super passive aggressive and rude. The room is filthy! There are unknown stains all over the carpet. The tv stays at the landing page for straight 10 mins without going to any channels. We stayed at the room near the elevator and it got super loud during the night. The mattress is also very uncomfortable. And the heat makes the air super dry. Breakfast options are limited and underwhelming.

One of the few Hyatt hotels in the area. Nothing fancy but meets what you need…read more The service here is always kind and friendly. They have a pool and gym area that is basic but for what your paying decent. They have a complimentary breakfast 6a-9a not much but ok, eggs sausage cereal toast fruit yougurt juice coffee tea. Like I said nothing fancy but it is consistent and reliable and one of the only options for the Hyatt brand to use their hotel points. The room are basic bed, couch, tv but the AC has always worked and the showers have been good so for the price for me not bad at all

First let me say some of the front desk staff (Joanne and Wes), culinary and housekeeping crew are…read moreamazing. My son and I are transitioning to another state and decided to stay with a Hilton brand property as a Hilton Honors member. Upon entry the hotel is very dated, the rooms are comfortable yet renovation. The air conditioning through out the hotel doesn't work so rooms are hot unless opening windows, of which didn't work. There is no business center or pool as previously advertised! The pool is being "repaired" this has been over a year like the air conditioning! Lastly, make sure to keep your reservation to ensure you aren't charged incorrectly as there seems to be a problem in their in house billing department. My card was attempted overnight 5 times when it was locked. Normal hotel protocol is to try once maybe twice then address guests in the morning, I however was called by front desk at 1 am! I would not recommend.

I recently stayed at Homewood Suites BWI After being misplaced out of my home because of my…read moreneighbor, stupid mistake by plugging a heater into the water heater to get hot water because it was broken. The hotel itself is ok and I appreciated that the rooms include kitchenettes, which are convenient for longer stays. Unfortunately, there were several major issues during my visit. The biggest problem was the lack of air conditioning throughout most of the hotel. The AC only seemed to be working in the lobby, which made the stay extremely uncomfortable, especially with temperatures reaching 95 degrees outside. In addition, the satellite service for the TVs was out, leaving guests without television service. The pool was also unavailable and, according to staff, has not been working for years. While the hotel has potential and offers spacious accommodations with kitchenettes, the lack of functioning air conditioning, TV service issues, and a non-operational pool significantly impacted the overall experience. **Rating: 2/5 stars**

Hotel was great. Conveniently close to the airport and offers a shuttle... due to my early flight…read morethey allowed me to check in early which was amazing. However the first room I was sent to was not yet cleaned but they apologized && found me a new one. The room was clean nice size && well stocked... there's a microwave && mini fridge inside the room for convenience. The tub was a lil outdated but all in all I would definitely recommend it && stay here again.. the free breakfast wasn't bad either

This is a nice hotel and a great price. They accommodated us with our car too. We ended up having…read moreto keep it here longer than the normal 7 days. We paid but they still accommodated us. The room was clean and updated. Highly recommend