Change is good. Which is why we decided to give Hyatt a chance this time. We normally stay at the Drury across the street when we're passing through; however, we were curious! This hotel is newer and smells fresh when you walk in, not old like the other surrounding hotels. The entrance is inviting and the receptionist is friendly. Our room was clean and so spacious! I checked the beds for bugs or anything of the sort and didn't find anything except a stray hair in the mattress. There was also a hair on the floor in the bathroom. Perhaps a hair net/ponytail should be worn when the staff is refreshing the room. The bathroom shower was hot and so refreshing, perfect for winding down for the night. The vent above the toilet was dirty though, probably gets overlooked in the day-to-day cleanings. Parking is plenty. The pool is open 6-10pm and the gym is 24 hours. Both looked clean from a glance or two, I didn't get the time to use either amenity though. Breakfast was hot, delicious and had plenty of choices. Eggs, sausage, oatmeal, muffins, potatoes, salsa, jams, bagels, a waffle maker, cereal, fruit, etc. There was coffee makers and tea bags galore! I was concerned if I would be able to eat anything since I can't have dairy/soy, but I found something! This hotel costed about $40 more than the Comfort Inn and about $10 less than Drury. However, it really depends on what date you book as to pricing. If you are looking for a new, updated hotel in this area Hyatt is a good contender. read more

Hyatt Place Amarillo - West - Coffee/tea bar in the room - Hotels Near Me - Amarillo, Texas

Was very thankful room was clean and spacious all I wanted was to sleep. We brought our baggage up after checking in and I went strait to shower to soak. There was no soaking for me tonight water pressure was horrible. So just went to bed and thankfully bed was comfortable. The tv was great size even though we didn't use it. Beside the water pressure room was nice. We count on decent breakfast so we only buy one meal out when traveling so long. This breakfast was our least favorite. The waffle machine was broken, the oatmeal wasn't good I barely ate any. The guys had biscuits and gravy with sausage that also wasn't good. So I think we will be having a decent meal somewhere else. If passing through again I think we would pick a different hotel. read more

See all

Great place to stay! We need an overnight place to stay on our way back home from Colorado. Uber clean. Looks fairly new. Hospitable staff. Free breakfast that was grab and go packaged due to COVID. Contents included a warm breakfast sandwich, one piece of fruit and juice. They also have a Starbucks (hotel version) and you could buy other breakfast foods (cereal) and snacks (chips and candies). Our expectations were kind of low given the price point but we were truly blown away. The amenities and style of the room were great. There is also a bar in the lobby that served beer and wine only. If you need a great place to stay for the price, the Hyatt Place Amarillo is highly recommended! read more

Hyatt Place Amarillo - West - Nice sitting area. - Hotels Near Me - Amarillo, Texas

See all

This hotel really has everything down to perfection. From checkin, the bar area open later, the spotless room, the great free breakfast. Wish all hotel stays went this effortlessly. read more

See all

This is the perfect place to stay on a road trip. It is right off the freeway, but you can't hear the freeway! Our room was modern, clean, and smelled good. The bed was good and pillows soft. They have a free breakfast that had waffles, eggs, sausage, potatoes, bagels and bread, cereal, and juices. Everything was great and we'll stay again when passing through Amarillo. read more

Hyatt Place Amarillo - West - Bar area - Hotels Near Me - Amarillo, Texas

See all

Easy access to Route 66 and that was the main reason my family and I stayed at this hotel on our way to and from Tulsa, Oklahoma, we made this hotel our pit stop. The hotel was relatively new, check-in at the front desk was a breeze even when it was close to midnight. The breakfast buffet is truly something to write home about. Fresh hot biscuit, bacon, and breakfast sausages. DIY waffle station with all the fixings! I dare say it's far better than IHOP. There's an on-site full bar that also has Starbucks items. We stayed in a room with two queen beds and it was spacious, the bathroom was spotless. Another night, we got a room with two queen beds plus a sofa bed, it was only three of us so we didn't really need the additional sleeping area but I can see this being useful for a family with two or three kids. During a morning elevator ride, we briefly chatted up with some of the house staff, they are so welcoming to a flip flop wearing family, a sure sign that we are either from California or Florida. There's also a fairly large indoor pool and a gym which I didn't get to check out since we were literally staying overnight. As a quick stop, the hotel checked all the boxes for me, the price, location, free parking and free hot breakfast. read more

Hyatt Place Amarillo - West - Front view. The hotel is behind/west of tru hotel which is the gray and beige building near the access road. - Hotels Near Me - Amarillo, Texas

We had a great stay at Hyatt Amarillo! The checkin process was seamless. Our room was very clean and it was HUGE. The bed + pillows were comfy as heck. The breakfast was excellent. And the Starbucks offering was a great perk! The only thing we didn't like was how hot it got at night. Shew, turn down the heat, Hyatt! Ps - there are many eateries nearby if you're looking for food. Twin Peaks is very close if that's your thing. Lol. read more

Hyatt Place Amarillo - West - Room w king bed. - Hotels Near Me - Amarillo, Texas

See all

Traveled from CA and ended up in Amarillo, It was my very first time in Texas along with my family and we drove for 15 hours and arrived very very tired early morning and check in wasn't until 3 pm, however we were accommodated and checked in early for some very much needed rest. It is very clean, very aesthetic and comfortable here. It seems the rooms are sound proofed since we did not hear a thing from the freeway nearby. Pool was heated which was very nice. Any and every question asked through text was answered very promptly and professionally. Breakfast was free and very very delicious, better than Dennys if I'm being honest. We traveled with our kids and they were very happy to see they had Disney channel so they did not feel far from home at all. There was a lot of kindness from all staff here, even if we kept asking for either extra pillows or other things they helped us and never made us feel unwelcome. Being a mother I have to make sure wherever I stay that my kids are safe and that the place is clean enough for my kids to be in and sleep in. I can definitely say this place is kid friendly and they loved it too. They can't wait to go back! Thank you so much to all staff! I wish I would've gotten their names, however I shall next time I come by! read more

See all

I don't need to give ALL the details, but definitely don't stay here. If you want to be treated with common decency and kindness, stay at one of the 5 OTHER hotels nearby. You're spending a lot of money to stay at a hotel, spend it where they appreciate you. read more

Quick overnight stay on a road trip. The room was clean and the bed was comfortable. Far enough off I40 not to hear any road noise at night. read more

Clean, wonderful receptionist upon check in and new. We stayed on the way out and the way back from our trip to Colorado and very pleased both times. Clean, new, and relaxing. Good Breakfast. Close to many restaurants. read more

Stayed here in April 2023, and we got 2 rooms. This place is just off I-40, but far enough away so you don't hear the Highway noise. The front desk staff was nice and attentive, and our rooms were next to each other. The beds were comfortable, nice to have after a long drive from Norman! Breakfast was also good with good enough options. The only real knock was that there was some pet hair in one of the rooms. But I'd say the pros outweigh this one thing. read more

Wow!! We booked this room while driving west and we have stayed at many Hyatt Places across the country. This hotel was clean & all the staff was very friendly & helpful. Our room was nice & quiet. I will say the pillows were to big to my liking and I woke up with a neck ache but lesson learned; bring my own pillow for optimal rest. The breakfast was great!! Waffle maker, bagels, muffins, cereal, oatmeal with toppings, yogurt, fresh fruit, eggs, sausage, potatoes and biscuits & gravy. The breakfast area was very busy but the staff was constantly refilled and cleaning. It was a very pleasant free breakfast. Everything was individually wrapped due to these new precautions which also made it feel even nicer. Hot coffee & a big selection of tea with individual honeys. Overall we enjoyed this stop and left refreshed & rested ready to keep on moving down the road!! read more

Good: * good carts, if a bit unorthodox * Good comfortable beds, pillows (though maybe a bit too thick for the pillows) * Clean room, good size * Nice shower * Nice slow close toilet * Nice bathroom door * Good sink, faucet * Friendly staff * Good sockets, right by bed Bad: * Not enough carts * Consistently saw big spills in the elevator that I had to repeatedly tell staff to clean - just like Lubbock! Does Hyatt Place not have a procedure for regularly checking the elevators? * Keys didn't work initially * No bathtub, so not the greatest for young kids * The ice machine gives nice small crunchy ice, but it's super slow and doesn't effectively fill the ice bucket (keeps spilling over edge). And it easily runs out of ice. and it's just every other floor! Had to get ice from the bar. * Water tastes funny * Ran out of eggs, water, coffee at breakfast - how does a hotel run out of these things? Overall, probably won't stay here again, unless we really need to use Hyatt points. read more

We stay at a lot of Hyatt properties each year. This is a fairly new property but our room was already showing some wear and tear. There were someone's cut fingernails on the nightstand by the bed which grossed us out. And then the shower drips right onto a metal drain which made a loud annoying noise for awhile. Probably wouldn't stay here again. read more

This hotel is very awesome. Stayed there recently and really enjoyed. Looks like it just recently got built. Everything is brand new. Room is super clean and fresh. View from the window is amazing... read more

Hyatt Place Amarillo - West - Hotels Near Me - Amarillo, Texas

Not pet friendly. "Pet friendly" hotel room $100. Fee for having a pet $75. Something they did not disclose until after the non refundable payment for the room was taken. Will never stay here again. read more

Friendly staff. Clean room. Was missing conditioner and soap. Called down to the front desk and they brought more in minutes. read more

Hyatt Place Amarillo - West - Bar time. - Hotels Near Me - Amarillo, Texas

Highly recommend this hotel! It was SO clean, the breakfast was delicious, and the employees were SO kind! They went above and beyond to make sure we were taken care of. The indoor pool was fun and the water was warm. There's calm music playing in the lobby & in the pool room. The front desk manager, Jarrett, and the breakfast manager, Jackie , were extremely sweet. They made us feel very welcome & at home. read more

This hotel is not even one year old. So it's nice and new. But I have a very big problem with their free breakfast (included in the price for the room)! The breakfast (for COVID 19 complicated times) has OK food but NO COFFEE is included!!! I was told that I have to make my own in my room or purchase their own Starbucks??? For me breakfast including a coffee, or tea!!! read more

We enjoyed our overnight stay at this Hyatt Place location. From the front desk staff, to our room, the complimentary breakfast, and the lobby amenities, we would recommend this hotel and would stop again if were traveling through Amarillo. There is ample parking and we didn't encounter any of the issues other reviewers had with water pressure, lack of breakfast items, etc. read more

Noisy bar in lobby. Could not understand clerk for checkin. Room looked modern but noticed the floor and tiles were sticky. No soap, no shampoo, no microwave, phone did not work. No trays to take breakfast to room. Not staying here again read more

Horrible customer service. Dante at the front desk replied with a snarky comment when asked whether he could take care of a noise complaint. "I can't tell people to go to sleep or to be quiet. Sorry." Who is training these people? As a customer who paid over $100 for a better night of sleep, I expect the appropriate consideration and care. Unfortunately, my initial interaction was very disappointing. However, the room itself is nice and updated. The bathroom amenities are solid, and the space is clean. If it wasn't for the poor first impression, I would've rated this hotel at around 4-4.5 stars. read more

This is a super place. Looks brand spanking new, convenient yet quiet friendly helpful folks and breakfast. Rooms are modern and well designed for work or play. Free parking in well lit lot. Highly recommend. Pet friendly. read more

Called this hotel late at night to see if they had vacant rooms. Lee "helped" me- said she could accommodate my family with two rooms. When she proceeded ask for my credit card number, I told her that I could not give it to her because it was dark outside 11:30pm), and I was in the middle of driving to Amarillo from Arizona. Then she told me it was their last room and if I didn't hold it with a card, it may not be available when we arrived. So then I asked her if they had two rooms to accommodate us like she had previously said, and she begins stuttering because she was stuck in a lie of telling me that that was their last available room. I'm pretty sure this is not Hyatt's policy to lie to their customers - I've stayed at many Hyatt across the United States and this is disappointing. read more

Well, at first we were EXTREMELY IMPRESSED! Very very clean and well appointed. Much attention to detail. Rooms Uber clean and new. Looks like it opened last week! Next morning breakfast was served, hot scrambled eggs, sausage, potatoes. Then the standard fruit, yogurt and juices. Coffee is Starbucks and is self serve from urns. Went back down after breakfast hours and no coffee? Asked where's the coffee? It's put away after breakfast service! What? Who doesn't provide coffee at all times? I was told that I could purchase a Starbucks coffee from the electric espresso machine and charge to the room! Really? Not good, Hyatt. No Bueno! read more

I have stayed here in the past and loved everything about it. Checked in today from a long travel the person checking us in (heavier blonde gentleman) had no personality not welcoming at all. I get to my room and my kids say there's fries under the couch (wow ok). Go to use the bathroom and damm, not cleaned toilet had poop stains and pubic hair from previous person. I go back to front desk to let them know and I'm told they can put me in a smaller room (even though I paid for the larger room) I told him I wanted the same room (just clean the toilet) I said is there anything else you can do for me. Was told there is nothing he could do, but I could call the manager in the morning. What kind of customer service is this, there is something they can do but don't want to. Not coming back read more

See all

I'll start off with this hotel seems to be fairly new. The Good: the front clerk was exceptional The bad: Room was dirty, especially behind each bed. Old Cheetos, hair ties and fuzz. My son spilled a little bit of water on the tile and we cleaned it up with a bathroom towel. The towel was black from all the dirt on the floor. Also, Air conditioner in our room did not function properly and we were hot and miserable all night. Like others have said, the wall seem super thin as we could hear out neighbors all night and I'm sure they could hear the screams from our young children, sorry. read more

We just checked in--stayed here in March and loved it. This time we got to our room, I went to the bathroom and guess what? No TP. Called the desk and he said "you can come down and get a roll." I said, "No. TP is not room service, not a luxury, it's a basic necessity that even Motel 6 provides. Please, just bring it up to me." He said "NO, I'm the ONLY employee here and I can't leave the front desk." So just don't go here. This is ridiculous, a hotel that won't provide TOILET PAPER?!? Just no. read more

Very rude establishment. Will never being staying at a Hyatt again. Thanks for nothing. Should just sleep in my car. Your welcome for the donation. read more

Our room was clean and well appointed. It was perfect for one night as we were traveling through Amarillo. Check in process was easy. Breakfast was good -- especially for a free hotel breakfast. They had toast, eggs, oatmeal, waffles, cereal, and more. The bed was comfortable. read more

Staff is super friendly, rooms seem clean but not a good place if you're staying passing through on a whim. I'm so hungry and light headed and all they have are M&Ms at the front desk. No vending machines. I have popcorn but there aren't microwaves in the rooms. read more

Family that is local to the area recommended this hotel and it did not disappoint. We are pulling a moving truck and two vehicles loaded down with stuff for a cross country move. Parked them in the well lit parking area, and had no issues with theft. Friendly staff greeted us upon arrival, clean room, comfy bed, good selection of food for breakfast. Was impressed they had staff cleaning and refilling food during breakfast hours. Nice selection of hot teas, and coffee, as well as FREE speciality Starbucks drinks they will make for you at the bar. Overall a great experience. read more