People here are super nice and sweet Food are hot buffet…read moredaily breakfast and dinner ( Monday to Thursday ) Room is update fashion and clean ( so called no 1 clean hotel Shower) Very safe in the area It's hidden gem It's a Home Love it and cannot say enough thanks to all the members Especially they upgrade my room for my 90 years old mom for she can take a shower not in tube Thank you all ! Thank you all thank you Gerson ,Luis ,Allen Julia ,Alicia ,Nane,Sajia,Toni ,Dillon ,Marbella ,Miriam Claudia ,Jason,Carlos ,Arthur ,Marita ,Brandy Especially Sajia and Alicia you upgrade my moms room then she doesn't have to move to another smaller one Cannot say enough thank you to you all May the lord bless you

Good people. Good service. Decent rooms…read more They have evening meals on weekdays which makes it even better.

The room 234 and overal hotel has maintenance and cleanliness issues, and that's because the…read moremanager whoever he/she is, does not care: -The phone number I called several times, and no one answered -The couch in this room smells like hell, omg -The blinds are torn and someone used white tape to cover up the rips, very bad look. -The carpet has a few little pieces coming up -The corners have white corner gaurds, instead of using colored ones to match the walls, very cheap to do -The hallways have stained up carpet -The exterior windows are dirty with spider, cobwebs and just plain dirt -The hallways are too dimly lit -I noticed no camera in the elevator waiting area, this is unsafe -The food is expensive and adds 18% tip, no choice in the matter -The general lobby area rug is a mess, with stains and needing vacuuming -The landscaping was a wreck, needs mowing bushes trimmed evenly, sidewalks needs a good powerwash The OK-somewhat good: -The bed is comfortable and the sheets were clean and smelled nice -The customer service at the lobby desk was good, they were nice each time -The food was good (just too expensive) Solution: -Hire a new hotel manager that will care about the hotel, organized, making making sure everything is clean, smelling nice, landscape and parking lot are clean and train the entire staff to be detail oriented. Have once monthly staff meeting with all, to just go over anything in general that has been working great, and things that need improvement, give staff spot awards for doing a great job (after training and seeing that they really are doing great).

I have stayed at this Aloft Hotels location several times when visiting the East Bay, and it has…read moreconsistently been one of my preferred hotels, which is why I was especially disappointed with my stay this time. Unfortunately, the condition of room 302 did not reflect the positive experiences I've had here in the past. One of the window shades was completely broken and sealed shut. So you have to do without the natural light. The bedside table next to the bed was damaged, I couldn't put my nighttime water next to my bed for fear of it falling off. And I was assigned an accessible bathroom (I never chose that option), that had a persistent leak, causing water to run throughout the night. I was tired and needed a place to shower and sleep for the night, so I didn't march downstairs and bring up all these concerns to the front desk. Also, the front desk person could have been friendly upon checking in. This level of maintenance and room quality is not what I have come to expect from this hotel. Given my previous good stays, I was surprised and unhappy with the overall condition of the room during this visit. I hope management addresses these issues so future guests can enjoy the high standard of accommodations that has made this one of my preferred places to stay in the East Bay.

I have always felt comfortable and relaxed at the double tree newark ca , the crew up front on…read morecheck inn is very courteous, they give you water and warm cookies , doti , simi , and pathel are super nice up front and they always have a smile on there face , room service is superb, house keeping is great as well , beds are super comfortable and dog friendly, the pool is like a resort super clean and huge with a hot tub and drink service, parking is great with security that is on 24 hr patrol , there is not a better place than the double tree newark , so when your ready for fun, safety, and a large variety of restaurants, go ahead make the call to the double tree hotel newark , i promise you will not be disappointed, thank you double tree and saff. respectfully

For the bad: their website advertises an airport shuttle so we considered this hotel . Before…read morebooking, I called to verify so we booked a non refundable room. Upon checking with them, their shuttle does not start until 7:30. We had to book a shuttle service, with quite of bit of an extra expense. The front desk staff were rude. For the good: rooms were nice and the restaurant was great.

MEMORIAL DAY WEEKEND STAYCATION…read more I'm enrolled in different rewards programs such as airlines and casinos. One of the programs I'm enrolled in is Asia Miles. I hadn't earned miles through my Asia Miles account for close to 18 months. If I had not earned miles by May 30 all the miles I earned through Asia Miles will reset to zero. One of their partners is Courtyard by Marriott. I reserved a room for two nights during Memorial Weekend. The reason I booked Courtyard Newark Silicon Valley was due to the swimming pool as I needed something to do on my staycation. I came here Saturday afternoon. The guest room is spacious enough. The bed was really comfy. The staff was really nice. The lobby was clean and organized. I even like the Keurig coffee machine inside the room that had some coffee pods. There's a cafe opened in the morning when you can buy coffee and hot food. Despite all the positive attributes of this Marriott I gave the rating I did because I came for a staycation. After I checked-in on a Saturday afternoon I tried to swim in the swimming pool. Noticed I said "tried", but the swimming pool was cold. I ended going to the whirlpool. The next day on a Sunday I came back to the swimming in the afternoon. I noticed the debris from trees in the pool. There are a lot of trees around the pool. With the abundance of trees this pool needs to be cleaned constantly. During my stay there not only was the pool cold but also dirty. If I had to stay at another Courtyard by Marriott it wouldn't be here.

Do not waste your money! I booked here and they didn't even have room for me they told me to come…read moreback so I went to dinner came back and was there at 10:30 pm in the lobby. Carl's at the front desk said she had to cancel my room? WITHOUT A REFUND Had to reach out to a third party for arbitration. Apparently they don't employ supervisors at this hotel so the front desk staff treat the clients however they please.

This hotel is an embarrassment to the Residence Inn brand. I've stayed in cheap 2‑star motels that…read morewere cleaner, safer, and better maintained than this place. Everything is falling apart. Across two separate stays, in two different rooms (a 2‑bedroom and a 1‑bedroom), we had the same trash‑level issues: broken light fixtures hanging down in fridge, nasty old pull‑out sofas, uncomfortable beds, ripped curtains and a sour smell that hits you the second you walk in. Both stays, our keys demagnetized nonstop, which was just the cherry on top of the chaos. Breakfast? A joke. Overcooked eggs and i think it was meat every day, waffles only on weekends, no juice machine, and the whole area is swarmed by people (whole familes) who clearly aren't even staying at the hotel that were rough and loud characters. And let me be blunt: as a woman, I would never stay here alone. This place feels neglected, unsafe, and completely mismanaged. It needs a full renovation and a leadership overhaul.

After days of consistently calling to speak with Chris Hill, Area General Manager, he finally gave…read moreme the pleasure of allowing me to hear his voice for a few minutes. He made sure to remind me that he was doing me the favor of taking some time in his office to speak to me. The Front Office Manager, Maria Lopez Soto.. I'm not sure if she was protecting me from him or vice versa. The entire front desk staff seemed to do everything in their power to protect each other. Loved ones of staff were constantly on property, only assuming they were not paying guests as these same people were seen hopping the pool fences and not tapping room keys. Marriott Bonvoy employees (they told me straight out that they worked for the company) were right there celebrating with them. It's very apparent that they don't want their endless summer to be taken away from them. Already anticipating the responses and Yelp cover ups that will be taking place after this review. They made it very apparent that they hated me: I was welcomed to this Residence Inn by 3 men peeing on the wall right outside of my hotel room window. Grown men were yelling in the lobby and up and down the halls all night long. Boyfriends of employees parked in front of the hotel blasting music at full volume all day. Adults hopped the fence into the pool area to get drunk and smoke weed and run around for hours on end night after night. Couldn't use the jacuzzi due to deathly allergy to smoke inhalation but begged them to have this area usable for me for just one night of my stay. Instead, the drunken, puking, reefer, sex party was still continuing in that hot tub that same night. Zero cameras on property and staff used this as a way to try to gaslight me into believing that complaints I made weren't real. Staff would knock on the door and immediately use their hotel keys to open it and try to walk in, even after I'd yell that I had just gotten out of the shower and was naked. I would be told that the hotel had security but after staying on property for 5 days straight I didn't see them more than once. I was asked to instead provide the last names of strangers so identities could be found and issues could be resolved, obviously impossible. Used the laundry services and my clothes smelled like mold, mildew, and diarrhea. Had to pack up all of my stuff in the middle of my stay to move to the property next door. Staff rolled their eyes at me and talked about me under their breath during my entire stay because I was unhappy about the things that were continuously happening and how unseriously I was being taken. Treated like an inconvenience for not being able to get sleep or work done and instead physically ill from the stress of feeling dangerously unsafe. Came home to my legs and ankles so swollen I can barely walk. My health issues were exasperated by the stress and fear brought onto me while at Residence Inn Newark. To the point that I'm not eating, barely sleeping, and on the toilet 10+ times a day. Bolting awake at night from a dead sleep with severe anxiety that another man is going to come through my hotel room door. Spent hours on the phone with corporate and was promised phone calls and emails from hotel management, which they never delivered on it. Was told issues were escalated to upper management and even told elaborate stories on how these managers actually dealt with the situation behind the scenes. Same managers knew nothing of these events taking place the very next day when I asked them face to face. Was offered $0 in compensation nor any kind of resolution for what I experienced. This is all just the tip of the ice berg to the horrors of what to expect at this property. Fun place if you want to party it up. Not a nice place if you want to be treated as a valuable customer whose right to feel safe is considered.

Alfonso and his staff really had this place up to par! Since the moment we got there, we were…read moretreated with respect and professionalism. I highly recommend this place.

Know that this property is a franchise and they are still learning the concept of a hyatt…read moreexperience. From housekeeping scheduling to day-to-day operations, the staff looks overwhelmed along with new management. It looks like a tesla charging center where tesla owners just come here and block access . Dont know how this got passed Hyatt.

Comfort 4.5/5 Food 4/5…read moreService 5/5 Overall 4.5/5 I would rate this hotel a 4.5/5, but I think it leans closer to the 5 side because the service was so nice, all the staff were super nice and Juliette came up to check on me and my family after I dropped my scrambled eggs and she rushed over to help me. I'd definitely recommend if you want a comfortable hotel with great staff and good food.

We stayed here for two weeks and had a wonderful experience. The staff were incredibly friendly,…read morewelcoming, and helpful throughout our stay. A special thank you to Anish (General Manager), Kevin, and Athena for their outstanding service. We were originally booked for one week but needed to extend our stay for an additional week. Anish went to help us find a better rate for the second week, which we greatly appreciated. And He was always available, ensuring everything was clean, comfortable, and running smoothly. We would also like to recognize Julieta, who manages breakfast early every morning. She was always friendly, attentive, and made sure everything was perfect. Marian, Elena, Rosalina, Betty, and the rest of the housekeeping staff also helped with breakfast whenever Julieta was off. Their warm hospitality made us feel at home and added greatly to the enjoyment of our stay. Thank you to the entire team for making our extended stay so comfortable and memorable. We would gladly stay here again and highly recommend this hotel to anyone looking for exceptional service and hospitality.

Stayed here for night was supposed to be here longer but unforeseen circumstances but I thought I…read moreleave a review because this was short stay but it was worth appreciating the staff there. The hotel felt very clean and had a nice kitchen in our room. The TVs were bit basic but other than that no complaints. The free breakfast in the morning was a life saver shout out to the cooks. Location is in decent area with many restaurants around and good price to check out nearby cities. I would stay here again. They also help find my wallet and phone I lost during my stay! Very thankful

Our experience was extremely disappointing. The hotel canceled our 4-night reservation at 2:00 PM…read moreon the day we were scheduled to check in, leaving us scrambling to find another place to stay at the last minute. A same-day cancellation is unacceptable, especially when we had already made plans around our stay in that area. There was little regard for the inconvenience, stress, and additional expense this caused. Reliability is one of the most important reasons people book a hotel in advance, and unfortunately this property failed to honor that commitment. I would strongly caution anyone considering staying here. If you need a hotel you can depend on, you may want to look elsewhere.

was in the area for an event and was very happy about this marriott. clean, well maintained and…read moredecent breakfast. no complaints about noise, etc. and the room was very spacious. especially loved the desk to do a little work on laptop. very convenient. would stay here again if in the area.

Pretty solid place to stay while on business. They offer a nice variety of foods (fruit, yogurt,…read morehot food) for breakfast and it was refilled consistently. The front staff was always super friendly and they were so kind and understanding of my young child. The room was pretty clean and comfortable. The only downside was part of a panel on the desk was loose and making rattling sounds, so we secured it with some tissues. The trundle bed is a nice addition. Overall, would stay here again!

This is our second time staying at the Chase Suite Hotel. We love that they have 2 bedroom suites…read more My daughters love yo have their own room with their own bathroom and TV! There's a nice kitchen and fridge. They also have a free breakfast that includes your basic breakfast foods. This last time we took advantage of the pool! So much fun!

Chase Suites Hotel Newark / Fremont 10/10 -- Exceptional…read moreExperience at Chase Hotel & Suites, Newark, CA My husband and I hosted our 2026 Thomas, Cotton, King family reunion at Chase Suites Hotel Newark / Fremont from July 17-19, and the experience exceeded expectations on every level. The property is exceptionally well‑maintained, with beautifully kept grounds, a pristine pool area, and thoughtfully designed spaces that support both leisure and group events. From the planning phase through the conclusion of our weekend, the staff demonstrated outstanding professionalism and hospitality. Sales Director Mark Murphy deserves special recognition -- his leadership, responsiveness, and commitment to excellence played a major role in the success of our event. His team consistently went above and beyond to ensure every detail was handled smoothly. They surprised us by presenting each of the guests with a welcome gift! The vacation‑style guest suites were ideal for our out‑of‑town attendees. With generous square footage and a condo‑like layout, the accommodations provided comfort, privacy, and convenience. The availability of a full‑sized washer and dryer in the on‑site laundry room was an added benefit that many guests appreciated. For our formal program & dinner, we utilized the conference room, which offered the right blend of space, functionality, and atmosphere. Our Friday meet‑and‑greet in the downstairs gathering area was equally successful, providing a welcoming environment for casual networking and conversation. Throughout the weekend, the staff remained flexible, attentive, and solution‑oriented. With numerous hotel options throughout Silicon Valley, Chase Hotel & Suites stands out as one of the best for group events, reunions, and extended stays. Its convenient Newark location, exceptional staff, and spacious accommodations make it a top choice. We confidently rate our experience 10 out of 10 stars.