I stayed here with my kids. The room was so comfortable and clean. I was a difficult customer and the employees were still very patient and friendly. The night clerk I believe his name is George Anthony? Well he was the best he deserves a raise. 5 star customer service. Sparkling clean bathrooms and shower. Shampoo and conditioner smelt so clean. Great hot tub. Pretty hotel. I love this place read more

Booked a stay here for 3 days and have visited the Bay Area many times and have not found a good hotel at all in the past few years we've been coming. It always has some issues from being unsafe, suspicious and obnoxious people, smoking, rooms smelling and etc. The minute we walked in to check in the stage greeted us and took care of us. Especially the young girl in the front thank you so much! But the cherry on top was the general manager Jennifer! By far the sweetest and downest hotel employee I've met. I've stayed at 5 hotels and have not been treated the way she treated us. Thank you for the amazing vibes! Aside from the great service the room we had amazing and actually not disgusting, did not smell, clean, spacious and comfortable. Well at least the room we had not sure about others. Thank you once again now we have found our hotel for whenever we come to visit the bay. read more

Top tier stay, highly recommended!! Staff is very welcoming and understanding. Front desk is always helpful, maintenance and housekeeping provide me with what I need. Front desk manager Gianni, night time front desk associate Gigi, and sales manager Mark are always available when we need something. We've stayed on numerous occasions and the new General Manager, Jennifer, has added to wonderful experience. This is the place to stay to relax, unwind, and just enjoy your day. Added Plus: complimentary breakfast and happy hour! read more

It's worth your money, Gigi very kind hearted, professional, knowledgeable and can multitask. I'm very impressed the Chase Suite Hotels spacious, clean, with the kitchen and bigger than other hotels. So convenient to the freeway and walking distance to the Mall ( OMG ) everything is here; This is my favorite place my happy place and Gigi is nice and the staff they even have laundry room!!! Again, must try and see it yourself ask for Gigi -:) read more

See all

I absolutely fell in love with this place!! It's literally like apartments which blew my mind!! This place had everything you need to stove, fridge, to a living room! This is by far my favorite place to stay at! It's literally a perfect get away! Definitely my go-to getaway place if you ask me! read more

See all

These people are not only inept and incompetent inn keepers they are dishonest. Accusations of a broken tv which didn't happen

Room, bathroom and kitchen were clean. The carpet and couch in the living look like they need to be shampooed. The couch had a thick grime on it so we covered it with the extra sheets in the closet. The Microwave did not work and we found out it was the breaker, but resetting the breaker cut all power to the kitchen. So we reset all breakers and did not try to use microwave anymore. Beds were comfortable and room was very spacious. read more

We had a reservation for two nights. Our first night. We FROZE all night , they said they'd give us an upgrade, a VIP room. However it's the SAME room, just different building. So there was no comp for our horrible night, cold shower and loud room by the loud street. Then there was only two towels in the room. The front desk said we'd need to bring the dirty towels down to get new ones! I am not happy and will not come back. Who does that? read more

Chase Suite Hotel - The thermostat for our room! - Hotels Near Me - Newark, California

Everything. This hotel does not provide housekeeping services. I'm here 5 nights, I need new sheets & towels.., tough shit. What a horrible experience, and their staff & management couldn't care less. read more

I'm the mailman on this business area and Chase suite hotel is one of my delivery assigment and I'd gave a five star cause all the crew that work here and the manager (Jennifer) are top notch in regards to service in general!!! I'd would suggest it to anyone looking for a place to stay they won't disappoint.... read more

Disappointing. This has been my family's "go to" hotel for years since the days they were called Woodfin Suites. But as Chase, they have gone downhill somewhat. Here's my review of our very recent stay in a two-bedroom suite. Pros: Living room comfortable, fireplace screen and grate might need replacing, kitchen clean, two trash cans instead of one was nice. Cons: TV service SUCKS!! There's a delay, guide is useless, kept getting error message about signal, TV remote in my bedroom had the battery compartment taped over, kitchen cabinets had obvious moisture damage seemingly from the coffee maker steam, cheap silverware. My final complaint is that when we checked out around 9am, I went to get a cup of coffee. There was none! The dispenser was empty. read more

Chase Suite Hotel - Remote with battery compartment taped over - Hotels Near Me - Newark, California

See all

Fix the plumbing. When the people above me use the water the entire bathroom shakes and it sounds like a truck is trying to start its engines. Terrible experience. Also don't lie and mislead consumers, I was told the people above me will check out and not one will be there because of the issue I reported. This was a lie and did not happen. read more

We were staying one night prior to surgery the next morning and needed to arise and shower at 5:00am. Upon check in to the room, we smelled an unpleasant odor. We went out to dinner arriving back at the room around 8:00. My husband attempted to turn on the heater(pump, I think), but it wouldn't work. He contacted the front desk and they promised a worker would be sent to evaluate. Meanwhile, I had to take the first of my pre-surgical showers. All of I could get out of the faucet was scalding hot water. A phone call to the front desk was made again. Finally, a worker showed up but could not guarantee when either might be fixed. It is now approximately 9:30 pm and still unable to shower. We insisted on changing rooms which took another 1/2 hour making it after 10:00 at night. All of our careful planning to get a good nights sleep before surgery was out the window! Since the reservation was made through Chase Travel, we reached out for their assistance for some type of compensation. The hotel refused to offer anything for all of our troubles. I would not recommend this establishment especially if you are in town prior to early morning surgery the next day. read more

Worst Stay Ever!!! Pedro from Housekeeping was very rude along with a housekeeper. I requested if I could get towels and extra supplies for my room. I was in Building 2, Pedro noticed I had some blankets with me as well and started accusing me of stealing when they looked nothing like there blankets. I went to front desk to speak with a manager. No Manager was available. Big Shoutout to Mark and Norma for talking to me and taking care of all my needs. They were the only reason I continued my stay. read more

I'm posting the letter I sent to Chase Suite and Hotels. It's just too much to rewrite. To add the manager JD handles the issues and called a pest control/fumigation company and confirmed the presence of these insects. Room was quarantined per staff. Staff is courtesy and attentive. To add our second room was a bit better. We did find vape pipes and was really worn out. Owners need to take more responsibility. We plan on a short vacation and are willing to spend our hard earned money. Very unfortunate. They did offer refund and half off the rest of our stay. Nice gesture but still very unpleasant and will never never stay there again. Subject: Urgent Follow-Up Regarding Room Conditions at Chase Hotel Suites, Newark, California Dear Chase Hotel Suites Management, I hope this letter reaches you with a sense of urgency and understanding of the situation we encountered during our recent stay at your establishment. My purpose in writing this letter is to bring to your attention the events that transpired on 11/17/2023 and to emphasize the need for immediate action. Upon our late-night arrival at approximately 1:30 AM, my family and I were allocated room 803 in building number eight. Regrettably, the condition of the room was deplorable, with a significant infestation of roaches and bedbugs. I must commend the night manager for her kindness in offering an alternative room, expressing that, had she been on duty during the room assignment, she would not have assigned the room in question. After reluctantly repacking our belongings, we inspected the alternative room suggested by the night manager. While it was marginally better than the initial room--featuring fewer stains, no visible cockroaches, and a cleaner mattress with no immediate signs of bed bugs--it remains disheartening that such conditions were present in a room supposedly reserved for corporate employees. We ultimately decided, by around 2:30 AM, to accept this alternative room for a few hours. We refrained from fully unpacking and opted to shower quickly. Despite the night manager's efforts to assist us and her assertion that such complaints were unprecedented, the overall experience has left us deeply dissatisfied. It is with a sense of urgency that I implore you to investigate the conditions of the rooms in question thoroughly. The state of these accommodations falls far below the standards one would expect from a reputable establishment like Chase Hotel Suites. Additionally, it is disconcerting to learn that the room offered to us is typically reserved for corporate employees, suggesting a discrepancy in the quality of accommodations provided to various guests. Moreover, while the night manager attempted to address the situation with goodwill, it is concerning that basic amenities such as housekeeping were not readily available. Housekeeping should be a standard service, not a perk, especially when addressing issues as severe as those we encountered. I trust that you will treat this matter with the urgency and seriousness it deserves. I appreciate your prompt attention to this issue and look forward to hearing about the corrective measures taken to prevent such incidents in the future. read more

See all

This hotel is terrible. I booked from may 15 to June 12th and at night there is no parking in the parking lot of the hotel so I parked in handicap spot because I have kids and didn't want to park far with a baby. So I get a 370$ ticket for parking there when I've already made comments to the managers having no parking at night. the hotel manager said he couldn't do anything about the ticket but walked up to my car and literally threatened to ticket my car. never will book here again I spent well over 1,000 with them just to turn around and get a ticket for 370$ for something I've been complaint about. read more

AC and bathroom ventilation are so loud. Mattress is old and uncomfortable and place smell like spice market.

Safe place to stay .just off the 880 hwy . The morning breakfast staff Claudia and Angela went above and beyond to give me something nice to eat to start my day. They deserve five stars for there efforts. Now just hive them some better meet to serve and the thus place might get a few more stars read more

This is the dirtiest hotel room I have ever been to everything is broken and dirty!! I don't even think they use proper detergent to clean their towels. They smelled horrible. read more

See all

Buyer Beware!! Booked this Hotel for 5 nights thru a third party and receivef confirmation number. Check in was at 3pm but got a call from the Hotel Manager at 1pm notifying me the Hotel was full booked and would not honor my reservation!! TOTALLY UNPROFESSIONAL AND ADVISE EVERYONE TO STAY AWAY IF BOOKING THROUGH A 3RD PARTY!!.NO GUARANTEE YOU WILL HAVE A ROOM!! read more

In town for a soccer tournament and needed lodging for a night. Very clean room. The room options are optimal for families. We were greeted warmly by reception, Araceli was super helpful in helping us switch rooms and early check-in. Duraflames available to purchase for fireplaces. Continental breakfast options were standard but fairly well stocked and clean. We absolutely will visit again if we are in the area. read more

I was booked at the Chase Suite Hotel for 12 days for work and ended up checking out on day 4. The customer service at this location is amazing but the room had roaches and bugs, so I chose to leave. read more

See all

I used a gift card to pay for room and the person that checked us in said it was ok. Then we used a credit card card for the deposit. Later we found out they charged the room to our credit card. So we already threw away the 150 gift card that was given to us and they charged the room without our permission. Tried to dispute but didn't get our money back. It wasn't our fault the person working there didn't know their own rules. I do not recommend this place due to bad experience dealing with customer service. read more

This hotel is not a good place to stay. Got there on Friday last and there was vomit in the parking lot and trash bags that hadn't been cleaned up. One of the beds in my room didn't have a blanket so I went to the front desk to get one. The desk agent told me one would be brought over in a couple of minutes. A half hour later nothing came so I went back to the desk. The agent said that the person with the key to the room with the blankets was missing and she couldn't access it. I asked if she could just take one from a vacant room to give me. She refused. I told her I needed to put my young daughter to bed but she didn't care. I asked to speak to the manager but the desk agent wouldn't let me. In the end I gave my blanket to my daughter and slept with no blanket myself. I spoke to the manager about the issue when checking out but she didn't care either. First she tried to tell me there was a blanket in my room. Then she tried to tell me I booked through Expedia so she can't issue refunds. I had booked it directly on the chase website. The second night there was a big party going on in one of the rooms with some dangerous looking ghetto people. It's unfortunate to see the decline in this property because we have had many enjoyable stays in the past. read more

Chase Suite Hotel - Vomit in the parking lot. - Hotels Near Me - Newark, California

Nice big and clean rooms with a kitchen. Breakfast and parking were free. It was quiet.

What a horrible experience! I was in the Fremont/Newark area for work a couple weeks back and had the WORST experience at this hotel. When I first walked into my room, the strong smell of mold was close to intolerable. Within 5 minutes of being in the room, I had a headache from it. I was short on time, as I had an event for work to get to, so I felt I had no choice but to stay and deal with the smell/headache. I moved on to hanging my work clothes up in the closet, as I had brought them with me on hangers. As I opened the closet doors I noticed the dirt and mold growing in the tracks, on the bottom. As I opened the door further, I was horrified to find black mold growing through the wall. It reached about 2 feet up the wall and was a significant amount. I couldn't believe a room could be rented out with such a noticeable presence of mold. The smell was bad enough, but this was shocking! Black mold is extremely poisonous and dangerous to a person's health. I immediately took my clothes out of the closet and began looking around the rest of the room. As I had been getting settled in, I had noticed several bugs flying around. I'm still not sure what type they were, but they were everywhere - on the towels, bedding, kitchen, etc. There was some sort of red substance on the wall as well. Again, not sure what it was. As I gathered my purse and started down to the front desk, I noticed the inside of the front door was filthy and significantly dented in. I spoke to one of the people at the front desk and asked if there was another room available, as mine was not safe to stay in. She seemed shocked, said they were completely full and asked what the problem was. Her tone was not friendly, but seemed more annoyed to have to deal with me. I was originally trying to be somewhat quiet, as there were others checking in, however after her attitude, I no longer tried to keep my displeasure down. I very clearly started to tell her my concerns, the biggest being the black mold growing through the wall. She quickly cut me off and said she was going to the back to check with her manager, to see what could be done. She came out a few minutes later and said they for sure didn't have any other available rooms, but that they could send the maids and/or maintenance in to take a look. It was clear she was not understanding the severity of the situation. I told her that was unacceptable and that black mold was not a "quick fix" that a maid, or even maintenance could take care of that night. I demanded that I get my money back and be allowed to check out right away. She reluctantly agreed. She then rudely asked for my room key back. It was clear I didn't have my luggage with me so I let her know I'd need a few minutes to go back to the room and clear everything out. She made it clear that I MUST return the key and that I had 10 minutes to basically get out. There was no apology for my awful "stay," no sense of concern, no customer service from her. AT ALL. I HIGHLY recommend NOT staying here, it doesn't even deserve the one star you are required to give, when posting a review. read more

See all

Check in wasn't bad but I hate that they charge a $250 deposit. It's a little extreme, and the place isn't that nice. It has a kitchen and living room, and that was the interest when booking this room. Sheets were stained and dirty upon check-in, so I had to immediately request a fresh set of sheets. I also found a toenail clipping on the living room floor. The toilet is awful, and it's on the verge overflowing with every flush. The kicker for me, and why this place gets a low rating, is the customer service upon check-out. I asked to extend my reservation by a day, possibly two. They told me that they would need to start over and collect a new deposit like it's a new reservation. So, you're going to hold a $250 deposit, which you know won't be released for five days or so, and then run my card another $250 for a new deposit. This makes absolutely zero sense to a consumer. What I heard is $500 in my account won't be available to me for at least a week. Okay, scratch that idea: this place is not worth the hassle. Then, I asked for a later check-out at 1 pm, and they tell me 11:30 only, which is only 30 minutes longer than the original check-out time. Basically, after calling and letting the front desk know how I felt, which they really didn't give a shit about nor helped me in any way, the rules are the rules. Ever heard of customer service? This place needs a training on how to deal with customers and not just talk over their concerns. I definitely won't be returning to this dump! read more

We stayed here for three days. If I'm ever in the area again this will be the very first hotel I check out. It was fantastic for our family of 4. We had a one bedroom king suite with a pull out sofa bed for my kiddos to sleep on. It was great having a door and some alone time away from my kids while on vacation. Here was a full fridge. Full oven and stove top and a dishwasher. It was great to be able to bbq some steak and have salad one evening and not just eat out every meal. Their breakfasts were pretty good. Eggs and either hash or sausages. The only thing I didn't like was that breakfast ends at 8:30 during the week. I get it that many business people use this hotel when working in the area but those of us with families want to sleep in on vacation. Would have been nice to have breakfast until 9:30. Missed it by 10 minutes. Kudos to the gals that work there. They felt bad and offered to get a few bagels for my kids. We declined and just went out. read more

If I could give 0 stars I would! This hotel was and is nasty not clean and not worth the price! I found bugs, the room was dirty, and the towels and sofa was dirty! Do not stay here I got switched rooms and it was just as nasty and my first room stunk of cigarettes!! Eww and the staff really don't care! And the dishes were dirty everything needed to be re washed read more

See all

They are over price for little to no amenities. Not a good place for meeting or training. No wheelchair access no elevators for the meeting room upstairs. Internet is slow and unreliable. I had one of there staff constantly insult me about my name . In December the air was set to cold and I could not wait to go home it was my worst experience in the bay area I do not recommend staying read more

Stayed for 8 days. Front desk staff was very professional. Diana did a great job Checking us in and out. Left my computer in the room After check out. Went back 3 hours later expecting it to be long gone on its way overseas. Instead the cleaning staff Patricia had found it and turned it in. Great job. Negatives: Carpet in room was beginning to rip. Someone below us was violently sick most of 1 night. Eggs dry at complimentary breakfast. Overall a great stay. Thanks to Diana and Patricia for going above and beyond. read more

Booked this location due to convenience of how close it is to work. However upon check in the condition of the place was like a cheap corporate housing apartment. Ripped carpet, cigarette smell, dirty kitchen utensils, stained sofa, TV was not even a smart TV. For the price it sure isn't worth it don't bother booking here, also the gentleman at the office while checking in was rude. A much better and convenient hotel is aloft which has better accommodations, cleaner rooms, cleaner amenities and smart TV's all at a much cheaper rate also. read more

Great customer service, including efficient cleaning staff and friendly assistance at front desk. Rooms are nice, clean, fully furnished and the beds, including linen and pillows are very comfortable. The complimentary breakfast and dinner, including free beer is above and beyond any other place I've stayed. The pool & hot tub is always clean and well maintained. Overall, very impressed. read more

Good place to stay in Newark, CA. We stayed here while attending swimming nationals in Stanford. Pros: - All of the employees we interacted with were helpful and friendly - They are quick to respond to reviews/requests (our A/C was not working properly and we did not have enough towels - they arrived quickly to resolve these issues) - The complimentary breakfast is AMAZING. It varies by day and they typically have eggs, potatoes or pancakes, sausage, canned and/or fresh fruit, bagels, toast, waffles, cereal, oatmeal, juice, coffee, and tea. They provide a breakfast pass that you bring with you and show to receive breakfast (only one pass per family that lists the number of family members). - They have a hot tub and pool. When we were there it seemed pretty empty. The pool temperature was warm. - They have a coin operated laundry room. It is easy to operate. They have multiple washers and dryers to use. Two were out of order when I was there but it worked out okay since there were two other washers and dryers I could use. Costs about $1.25-$1.75 to wash or dry clothes. - They clean the rooms daily, provide clean towels, and replenish the shampoo, conditioners, and soap. - Water pressure is perfect - The bar chairs are very comfortable - The hotel is located in a great location with numerous restaurants nearby Cons: - We reserved a suite for 5 people. They knew we had 5 people yet only provided 4 towels. When we asked for more, they quickly brought them to us. However, when they cleaned the room they took 5 and left 4. They also did not replenish the toilet paper. - They do not replenish the coffee - The room keys reset everyday or just randomly stopped working so we rarely had more than one key that worked. We constantly had to bring our keys (4 for 5 adults) to the front desk and get them reactivated. This was very time consuming and annoying. - Towards the end of breakfast they do not replenish all of the items so get there early. - Our A/C did not work the first night, they fixed it in a timely manner - They only provide one glass, a couple plates, a couple bowls, and some silverware in the kitchen so if you have multiple people staying there, plan accordingly - They did not clean behind the door of the bathroom or take the dirty towels hanging on the back of the bathroom door - The automatic light by the bathroom was annoying. It randomly turned on throughout the night (I think when the air turned on). This also made it difficult to use the bathroom without waking up other people in the room. - The alarm clock was set to ring at midnight. We ended up unplugging it. - They do not have very many outlets, so keep this in mind when you need to charge your devices read more

Ive stayed here in past. But this time was a bad experience. Night Check in was horrible! Girl didn't have a idea what she was doing. Breakfast bar was horrible. Only watermelon, only ham. No other meats, no pancakes on bread and bagels....etc. Expect this bar from a Motel 6... not a Suites! read more

Chase Suite Hotel - Nothing... for cost of rooms. And website shows full breakfast bar. By far the worst breakfast bar! Wheres the fruit? - Hotels Near Me - Newark, California

See all

Terrible hotel. I am giving it 1 star, because Pravesh, the front desk person was wonderful. He remained calm while a long line formed for check in. I had 3 rooms here booked in June and none of them were ready, the keys were not working, the check in process was forever. The owner/manager locked himself in his office. He must not know how to do anything. We got the rooms finally and they were not very clean, although the beds had fresh linen. The maintenance guys were cleaning them. The next day we went to get breakfast and they said only from 6-8. The crew just looked at us, not even a cup of coffee. We checked out immediately and had problems with that too. The pool wasn't working or the spa. The manager stood there as we complained, but didn't apologize. Never again! read more

This is the absolute worst stay I've ever experienced. The check in took forever, they have the nerve to charge a $250/day security deposit. NOTHING in this raggedy room is worth $250. It smelled like stale cigarette smoke when I walked in even though they claim to be "Non Smoking", there's cigarette burns on the couch to prove it. There were at least 4 flies and 1 mosquito to greet me and I spent a while chasing them down. The ice bin in the freezer was dirty with sticky stuff in it. There's dead spiders on the baseboards, stains on the walls. I can't even get the TV to work because all it says is "No Connection". They sent a security guard to try to fix my TV. Not a maintenance man, a security guard! This is a complete waste of time and money and I feel like I'm being bamboozled. The front desk people couldn't give 2 shits about my complaints and it's extremely frustrating. This is no way to run a business. Oh, and those pictures online need to be updated because this property is clearly DATED and run down and not modern and cute like it may seem. Disgusting. Needless to say I will NEVER be returning nor refer anyone to come here. *UPDATE: (Some of you may wonder, "well why didn't you just leave?" Good question. I was told I could not cancel for a refund because I already checked in. But in order to get the key and check out the room, I had to have to checked in. Which is why we rely on the photos but they were not helpful in this experience.) After expressing my frustrations to the front staff and security guard and getting a monotoned "sorry about that" response, I posted reviews on every possible outlet. The front desk person called me at 1am after seeing my review and asked if I wanted another room. At 1am?! "What's the point now", I asked him. I was just ready to get outta there. Then, at 8am I have the maintenance man knocking on my door repeatedly and the front desk calling the room telephone. 8am?! On the weekend?! I'm over it. Save yourself the trouble and spend your hard-earned dollars elsewhere and get your money's worth. read more

See all

My boyfriend and I stayed here this past weekend and by far was the worst hotel Experience we have ever encountered- due to the dirtiness we experienced. We had went out and came back to the hotel late, as we were taking the pillows off the bed and peeling the sheets back to get into bed, there was dirty sheets, and hairs from the previous people that had slept in the bed before us?? I imagine the sheets and pillow cases weren't even washed or changed?? Not sure. It was absolutely disgusting. I mean how else would these hairs get on the pillows and in the sheets??? We then tried to go and sleep on the pull out mattress that was connected to the couch, and there was no bed sheet. So then looked in closet only to find MORE dirty sheets!! Here's some pictures of what we encountered. We got back to the hotel and encountered this situation around 2 in the morning. We ended up sleeping on top of the couch, not on the bed or pullout mattress.. Long story short, when I checked out the next morning, and talked to the manager her response was "we are sorry that happened but you should have called the front desk" OK- I am going to call downstairs at 2-3AM to have some random "house cleaner" come up and change alll the bedding? To me, that's uncomfortable I don't want some random house cleaner comingg up while I am in my pajamas getting ready for bed to come change sheets that should have beenn cleaned in the first place!!! Complete bullshit!! On top of that they coUld not even refund me my money for my shitty stay???? Anyways, I willl never be coming back here. And suggest anyone who is considering staying here to check their bed and sheets for dirtiness. The LEAST they could have done was refund me my money. read more

See all

Good place to stay is close grocery stores restaurants close by walking distance just need to be careful people hang out around there that are not your friends staff always have been friendly people rooms are clean I haven't hade any problem there. Have stayed there a-lot .......... read more

Last night my boyfriend and I checked into the Chase Suite Hotel in spite of the many horror reviews we read thinking we would end up leaving (we had already paid for it). However, we found the person checking us in to be very nice. She put us in a renovated room that we found to be clean and really comfortable. I loved the "Pur" products. The garden, pool, jacuzzi was nice however, our room didn't have a safety lock that worked. There was nothing to clasp it to. The tub had not been cleaned out completely as there was hair in the drain stopper. The quilt was very thin as was the pillows being flat. The hot water was really hot and the water pressure was great! Fridge and blow dryer were new. One thing to keep in mind that they don't have in writing as far as I could tell. They charge you $2 per room key if not turned in. read more

Chase Suite Hotel - Hotels Near Me - Newark, California