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    Hyatt Regency Dallas

    3.2 (570 reviews)
    PriceyHotels
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    Valet
    Emily U.

    I stayed at the Hyatt Regency Dallas for 6 nights for a work conference, and overall I had a really great stay. We got there on Sunday around 2:30 p.m. and didn't realize check-in was actually at 4 p.m., so we were early. We spoke with Emeka at the front desk and he was honestly so wonderful. He greeted us with a smile, made us feel welcomed right away, and was just really kind from the start. He saw on my reservation that I was staying for 6 nights and that I had requested a high floor, city view, and corner room. He let me know that a corner room doesn't always mean you'll get the best view, but he said he would see what he could do. While he was looking things up, he was chatting with us, asking what we were in town for, and telling us a little about the Dallas Ball and the area. He ended up getting us a room on the 22nd floor, and the view was absolutely beautiful. We could see the Dallas Ball, the skyline, the JFK Memorial, Union Station, and even the train going by. He really did go out of his way to put us in a great room, and I really appreciated that. The room was very clean, and the service during the stay was great. Through the Hyatt app, you can request things like toothbrushes, toothpaste, mouthwash, razors, makeup wipes, towels, slippers, and extra pillows. Anytime I requested something, they brought it up pretty quickly, usually within about 30 minutes. Housekeeping was also amazing. I saw them cleaning rooms every day, and it was usually the same lady who would greet me when I walked by. She was so sweet and always made the hotel feel very welcoming. I was there for a work conference, and the conference space was great too. The rooms were huge, clean, and well kept. The staff did a great job keeping the snack bar filled, and the dinners they provided were honestly really good. Even though they were feeding a lot of people, the food still felt good quality. The only thing I didn't love was the parking. The parking area felt pretty far from the hotel, so it was kind of annoying when walking back and forth, especially with luggage or after a long day. Other than that, I really enjoyed my stay. I think this hotel is a great bang for your buck. The service, views, cleanliness, location, and history of the hotel made it worth it, and I would definitely stay here again.

    Tina T.

    I have stayed in this hotel a few times for different occasions and it's amazing staying here during NYE as they have a drone show with amazing display of fireworks. The experience so far has been great as far as customer service and stay. I definitely recommend this hotel.

    Lobby atrium
    Amir S.

    Tina was amazing at check in I got in super late but she greeted me with a smile and good energy. This is also one of the nicer hyatts I've stayed at and would definitely recommend

    Jerry D.

    Attended a conference and stayed here. The rooms are clean, the housekeeping staff are great. The hotel has a small gym and dimming pool area. The various restaurants in the hotel all had great food. They also have a small convenience store in the lobby, the staff there were awesome. Overall, it's was a great experience.

    Irene E.

    May return return for the tunnel to the Union Station. Thanks for having the French Open (tennis) in the tv lineup. The tiny swimming pool is a deterrent for me: unbelievably small for the size of the hotel! Choosing this hotel, is due to its proximity to the Union Station, due to me being a train head. The 1,120 rooms hotel is decent, close to Dealey Plaza but it's in nowhere land: "Downtown" label is bit misleading. Our room is spacious, with a good view looking out west, Margaret Hunt Hill Bridge, Trinity Overlook Park, etc. The water pressure is good as well. The second luggage rack bought in in less than ten minutes after my request (why don't hotels provide two when they expect two people are checking in?) Hyatt is part of redevelopment project by the city, with two other components (Union Towner/Crown Block and Union Station). It's very convenient to pop over to the Ball to have a drink, watching the sunset (dinner needs reservation). When we checked in at 10pm, there was one lone staff who was distant. As he was checking us in, I tried to start a small talk, asking him the best way to Fort Worth. "Uber." "Not train?" My homework tells me, the train station is only 8 minutes walk away. "Nay." The following morning, I ask for the direction to the station (tunnel is closed according to online comments...). Two employees (valets) gave us Google Maps direction, which is the road way. It seems non of the staff know about the tunnel. The tunnel between the hotel and EBJ Union Station is clean, well lighted and maintained. A city staff walks it once an hour (don't know about weekends but it opens at least on Saturday), and it closes at 7pm. Room key gets you into the hotel. Edit: regarding the front desk staff, he said the pool hours are 7am-11pm (... which is unusually long ...). So I rushed to the pool after putting down the luggage in the room, only to find the un-yielding door to the pool: it was locked. The following morning, I went down again, to find this tiny pool and the unappetizing deck.

    Second floor
    Greg H.

    In town for 4 days. We stay at the HR Dallas. Great hotel, service and the within walking distance to some attractions. The gym was fine, second floor bar was open till midnight and the breakfast was fantastic. 25 mins from DFW airport ( no traffic )

    Dayna E.

    Great stay at the Hyatt Regency Dallas. The hotel is clean, comfortable, and well maintained, with a welcoming atmosphere throughout. The staff were friendly and professional, making check in and the overall stay smooth and enjoyable. The location is convenient, and everything felt easy and relaxing.

    Brandon A.

    This review is solely for their security/parking staff. Apparently then open this lot at 6, if you try to come back any time before hand, you will be met with a "lot full" sign. There is additional parking much further down the road. But I don't see how that is necessary when the only barrier to this lot is the sign and security guard that is sitting there doing nothing. Does the lot look "full" to you? Forgive the ugly reflection.. I called to inquire and was met with a "I'm not sure why they are not opening it."

    Lawrencia L.

    I ate at the bar in the hotel and our waitress, Holly was awesome. The smoked wings were good. The caesar salad was okay - nothing amazing. The drinks were good.

    Insect
    Lorraine G.

    Found a rather large insect on the floor of my room. By the time they sent someone up it had crawled under the bed frame. Was told the hotel was sold out. Ultimately they gave me another room. Overall the hotel could use a deep clean from the HVAC vents to the grout lines in the shower insert. Meeting rooms as well have soiled carpets.

    Bathroom
    Liz P.

    Overall very impressed by this hotel. At one point I had Hyatt status, and I didn't think I had it anymore, but apparently I still do... I arrived around 11:00 a.m. on Sunday expecting to wait for a room, but the front desk employee (Michelle) got me into a room right away, which was great. I was there for a conference and someone else I talked to at the conference said they had the same all-star treatment, though, so it wasn't just me. The initial room they assigned me to apparently wasn't ready, but the Michelle said she could get me into a different room - a "better room" that's also more "female friendly," although I'm not sure what that means. Regardless, my room on the 17th floor was extremely comfortable, especially the bed. (It was tough to leave it today!) Pros: -Super comfy king size bed (I had a king room) -A lot of drawer space and closet space -Nice bathroom, although with some odd (maybe old?) saloon-type bathroom doors -2 water bottles free per day for me (since I have status with them) and 2pm checkout -Very nice venue for a convention. A large hotel but not too large that you can get lost easily IMO -Has a pool, although I didn't use it, plus a restaurant, bar, and coffee shop -Nightlight - when you walk across the room to the front or bathroom, when all the lights are off, a small nightlight goes on. I haven't seen that before and it's a smart feature to have. Picky cons (which don't affect my 5-star rating): -Shower only (no bath) and quite slippery -Room seemed to be either too cold or too hot no matter what temperature I set it at, but I am picky about temperature -Kinda/sorta within walking distance to things but in Texas it seems like most people will drive places instead of walk -I usually like to sleep on the right side of the bed but didn't see any charging outlets. Lo and behold, there were two of them, but only on the left side of the bed. Since it's just me this trip it didn't matter, but if I had a companion they might have wanted to charge their devices too. Overall I would stay here again the next time I visit Dallas. Michelle was my front desk employee again for checkout today too, and remembered me, asking how the convention went and if I wanted a water for my ride to the airport - very good customer service.

    The atrium
    Taylor T.

    Let's start by saying this is a high traffic hotel!! Right in the heart of Dallas and truly a HUGE hotel. You can tell it's an event/ commercial hot spot because of the sheer amount of groups, from corporate conferences to sporting events and large celebrations. I stayed here while in town for a business conference and this is where our company booked us. I was definitely impressed with the room and number of amenities at the hotel. Multiple restaurants and bars, a great fitness center, cafe, store and huge rooms with a view! It felt clean and updated and I had no issues with my actual room or hotel service. There were a lot of people at all times in all areas, so I wouldn't choose this hotel again for leisure or a moreso "relaxing" stay. We ate at the restaurant and the food was ok--nothing to write home about. My biggest complaint is that there is a really large atrium in the center of the hotel where the restraints and bars are. My room was on one of the middle floors facing the atrium and I could hear every noise from my room until late in the night. I was woke up multiple times by cheering, yelling, kids running down the hall, laughter and loud talking ALL night from the atrium. These rooms are clearly not sound proof. I did call concierge and the offered to move me rooms but it was 1 in the morning and I had an early work day and was not expecting to pack up my room and move in the middle of the night. I was extremely frustrating and feel the should mention these rooms can get loud if you are in one of these rooms. It was not ideal to deal with when needing to be up and moving at 5/6am. Other than that, the hotel is what you can expect! Oh and the pool area sucked. Definitely don't book here if you're wanting a summer escape in the water.

    bar at hotel on second floor

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    5 months ago

    Emeka at the front desk is very nice and helpful. Me and my partner always look forward to seeing him whenever we stay at the hote!

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    Hyatt Regency Dallas Reviews in Other Languages

    Ask the Community - Hyatt Regency Dallas

    How difficult and how safe is the walk to the convention center from the Hyatt?

    It's not really walkable with the tracks. I recommend using a ride share (LYFT or UBER). Lyft is more affordable. You COULD walk but have to go down, under the underpass, and back around past the Omni and across. Check out google or Apple Maps to… 

    How far is it to ATT football stadium and is there public transportation to it near the hotel?

    The Dallas Cowboy stadium was about 35 minutes away with light traffic. We used an uber for transport which was uneventful. The hotel, to my knowledge, did not offer shuttle service to the stadium.

    View All 3 Questions

    Review Highlights - Hyatt Regency Dallas

    They have asked my family to come back and stay, see the Reunion tower & let them show us how they appreciate their guests.

    Mentioned in 41 reviews

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    The Joule - Dallas

    The Joule - Dallas

    (382 reviews)

    $$$

    Downtown

    My favorite downtown Dallas hotel. The staff, service and restaurants are all excellent. It's such…read morea beautiful historic building and the rooms are decadent with plush linens. The artwork in the lobby area makes you feel like you are in another time. I always use the gym and it has all you need. Classic. Highly recommend.

    We spent the day touring hotels in Downtown and Uptown Dallas while selecting accommodations for…read moreour October wedding. Our event coordinator had already been in contact with each hotel's sales team regarding room blocks, but my fiancé and I wanted to personally see the properties before recommending them to 30-40 hotel room blocks. Although we arrived after sales office hours, Liz at the front desk was exceptionally kind. She walked us through the restaurants commonly used for private events, explained the renovation timeline, and invited us to take our time exploring before returning to the front desk to view a standard guest room. Unfortunately, our experience changed when another employee, who later identified himself as Clayton, a manager, stepped in. It appeared he had been listening to our conversation but had not introduced himself. He abruptly informed us that we would not be able to view a room. We explained that our event coordinator was already working with the sales manager regarding room blocks and pricing, and that we were simply trying to ensure we felt confident recommending the hotel to our family and friends. Despite understanding the situation, he remained unwilling to accommodate the request. His only suggestion was that we purchase a room if we wanted to see one. For us, this interaction spoke volumes. Hospitality isn't just about beautiful rooms--it's about making potential guests feel welcomed and valued. If this was the experience we received as prospective clients considering multiple wedding events and dozens of room nights, it gave us pause about what our guests might experience. As a result, we will likely to move our room block, welcome dinner, Saturday event, and Sunday brunch where we're met with warmth, flexibility, and genuine hospitality from the moment we arrive. The Joule is undeniably a beautiful property, but customer service plays a major role in our decision-making. Unfortunately, this experience left us feeling that our business was neither appreciated nor wanted.

    Lorenzo Hotel Dallas, Tapestry Collection by Hilton - Restaurant

    Lorenzo Hotel Dallas, Tapestry Collection by Hilton

    (45 reviews)

    $$

    Maybe this is what Tina Turner meant when she wrote "Simply the best!"…read more Most famous for being the haven Tina Turner sought after fleeing her abusive husband Ike in July 1976. She crossed the four-lane highway with just 36 cents and was given the presidential suite for three days. With photos, custom pillows, quotes, the "Escape" suite is dedicated to her. If you want to commemorate Tina Turner, nothing beats it. Lorenzo Hotel, let's stay together. The creative, quirky, and poetic 237-room boutique is known for being an eclectic and vibrant art gallery with a different theme for each floor. Floor 1 is a mix-up with Shakespeare, Alice in Wonderland, Poe, and Einstein. Floor 3 is Literature & Journalism (if you like old printing presses this may be your type). Floor 4 is the Music Floor (vintage audio). Floor 5 is Mid-Century Modern (1960s Dallas history). Floor 6 is "Dali" or Surrealism Floor. Floor 8 is Botanical & Nature (floral pops of color). Floor 9 is Pop Art (bold and graphic). Floor 10 is Cinematic History (Hollywood glamour). Floor 11 is The Tina Turner Tribute. Floor 12: Skyline / Skye Ballroom event level with massive floor-to-ceiling windows. We stayed in Floor 7, which is "Literary Noir" (drama and mystery). We had a broken, blinking Neon sign, a wobbly ceiling fan, broken blinds, matchbooks full of phone numbers, an unfinished manuscript, an ashtray full of cigarettes, and a dead body in the tub. Not really. But we did have a giant seven foot "desk lamp", a paintbrush and frame above our bed, and and a carpet made from Hamlet quotes in Room 704. Dining: Hamilton's is the main on-site restaurant and bar, with a host or hostess in the lobby smiling at us when we walked in. Taco Enzo and Kolache Korner are in the refurbished shipping containers in the massive parking lot. The lobby store is small and not cheap but it beats a vending machine, especially if you want an ice cream sandwich or fingernail clippers. The "South Beach" pool is saltwater, so it's softer on the skin, eyes, and hair and avoids red eyes, green hair, and pool smell. Location: Though the Cedars district is the industrial historic heart of the Dallas arts scene, it's a bit gritty and has *freeway noise*, with gentrification friction, being a patchwork of high-end luxury lofts sitting right next to dilapidated industrial warehouses, making it feel half vibrant but half abandoned. The Walkability Score is 73, thanks to massive railroad tracks, the I-30, current construction, and inconsistent sidewalks. Be warned this isn't a tree-lined, window-shopping destination like Uptown or Bishop. Finding food, a drink, and even a movie will be much easier than groceries or a pharmacy (though drugs is a different story). Service: Everyone was awesome, especially Precious, who was, like her name Precious. That explains why they don't hire Dicks.

    We stayed here for a little less than a week, booked the hotel due to the location being near many…read moregood kid friendly attractions and the pool. The pool was great during the summer, it's small but has many chairs and even cabanas that are great for lounging in. The onsite restaurant for breakfast was delicious! The food was really good - probably the best part of the entire hotel - and the service at the restaurant was beyond friendly and accommodating. The parking is $20 a night which is a crazy price, but there were always plenty of spaces. There is a lot of construction next door, so we could hear that going on during the day and proved for a quite terrible view from our hotel room - completely obstructed by a tree with the bits you can see through being just trucks. One evening our toddler pulled the plug for the lamp that is on the night stand and it pulled the entire outlet out which created a hot flash of fire and smoke - then live wires were exposed - this is crazy dangerous and very disturbing that a very small child was in such danger from merely unplugging something. We went down to the desk and they immediately said they'd send an engineer up and asked if we would like to change rooms. We said we'd see what the engineer said, he came up about 5 mins later and said everything needed to be replaced so I said to him we have to switch rooms as it was completely dangerous for anyone to be in the room with live wiring exposed. A minute or two after the engineer left the front desk called our room and told us to come downstairs to change rooms. We packed up, trucked everything downstairs and they switched our rooms to the room next door (which it would've been nice if they would have offered to help move our luggage or at least tell us to just move it one room over, not bring it all downstairs). The front desk was actually really passive and cold - I found the situation quite shocking and dangerous and they had basically nothing to say about it. I thought it would've been nice if they had said something to apologize for the inconvenience, to offer something in return. It is completely their fault for having faulty electrical equipment in their room and they just wanted us to move rooms and go away - I was just happy to move the room and not be near them since they were such bad vibes - I think other people would've felt disrespected by their behavior. Thanks for the food, won't be back.

    The Lumen

    The Lumen

    (116 reviews)

    $$

    This is an excellent option if you are on a weekend getaway, staycation or visiting SMU/Park Cities…read morearea!! Everything you need (shops, great restaurants) is a convenient quick walk away from your room. The pool is pristine and for the most part you get privacy since it is for hotel guests only. Stunning cabanas. Towel service, refreshments and they even have a cute coffee bar. I enjoyed dining for breakfast and dinner, great wine list! The customer service is top notch and any issues I had with my room were rectified so quickly I barely had time to blink. AC was ice cold inside my room, thank you for that seeing as we are in the dog days of summer! Check their website for specials. Valet parking only for a daily rate, it's worth it and I felt cared for and safe the entire trip. Thanks again for making my self care weekend one of the most memorable ones yet! I can't wait to return.

    Point of the hotel was not accommodating, welcoming and dirty. Front desk staff were but our room…read morewas not ready as we checked in at 3:30. I have stayed at before and was pleased that it was geographically pleasing since my daughter attends SMU. This time the hotel was under were not notified ahead of time, no, elevators were dirty and with box covering. Workmen with plungers in their hand as we are going in the elevator. Our room, like a children's room, renovated to a circus room. Dark, dirty and dingy. There was no complementary water, I guess you have to drink city water. Unfortunately, the stay was horrible. It will be the last time we ever stay at The Lumen/graduate Hotel.

    Renaissance Saint Elm Dallas Downtown Hotel

    Renaissance Saint Elm Dallas Downtown Hotel

    (27 reviews)

    Downtown

    My ladies club had not make a sudden change for a meeting…read more The staff at the Toussaint was outstanding!!!! They instantly accommodated us.... Drinks and food were delicious !! They were so nice and efficient. Can't say enough!- great service

    We enjoyed staying at Saint Elm…read more We were in the area for a concert and decided to make it a weekend in Dallas. We booked a king room at Saint Elm for 2 night. About the Hotel I don't know the history of the hotel but I can tell it's a well kept older hotel. I like how they kept some elements of its legacy. The lighting, the mail chute and more, add to the charm of this place. The lobby is a modern twist with an emphasis on audio entertainment. There are a lot of record albums on display as art. There's a small walk up cafe for quick bites and drinks and you can take a comfy seat in the lobby to enjoy your snack. From the lobby, you can peer down into and access the Toussaint restaurant and bar. About our Room Our room (603) was spacious and functional. It included a king bed, 2 large side tables, a round bistro table with one chair, a large flat screen TV above a long counter to drop some of your stuff onto. It had a large wardrobe for hanging clothing plus a valuable safe. It had a bar with glassware and coffee service (Keurig). The bathroom was spacious and functional, though the sliding entry door did leave a large gap, taking a bit of privacy away from the commode area. If there was a con for this room, I'd say it was lighting and lack of outlets on one side of the bed. The room did have lighting, but it was very dim. Convenience We really loved the location of the Saint Elm. It was nearly next door to the Majestic Theater where we were going for a concert. It's walking distance to some great restaurants and sights. We'd stay at the Saint Elm again.

    Canopy by Hilton Dallas Uptown - Outdoor seating, Upside

    Canopy by Hilton Dallas Uptown

    (129 reviews)

    $$$

    Uptown

    if you're looking for a clean, quiet, and welcoming hotel close to downtown, this is the place. The…read moreentire staff was friendly and made us feel at home from the moment we arrived. A special shoutout to the doorman/valet, Stacey. He truly goes above and beyond. He was incredibly friendly, hospitable, and respectful, and made us feel like family right away. He set the tone for our entire stay and was easily one of the highlights of our visit. Thank you for always checking in on us each time we saw you and for sharing fun suggestions that made our Dallas experience even better. We hope you see this review because you made such a lasting impression on our trip. We also hope the hotel knows what a true treasure they have in you.

    VERY poor customer service & people skills. Lethargic employees who do not understand what…read morehospitality means. Very unwelcoming and unfriendly interactions from all hotel workers except the valet person who was upbeat and nice. The rest of the staff is robot like with no personality or care in the world. The booking website promotes this gorgeous rooftop view of downtown Dallas's skyline and I was excited for that. The rooftop was closed both days of my stay. No notice or anything. This was my main draw to selecting this property. The air conditioner is only "allowed to" go down to 68 degrees. Sick of this save the planet aka save their money cooling restrictions. Is it really worth saving 50 cents a night to not allow your guests to sleep cool? The thick bedding / sheets are not breathable and I had a hard time sleeping. Only after I asked to check out early did they miraculously "get approval" to remotely reduce the room temperature by 2 degrees. What a joke. $350/night for a Holiday Inn level staffing and guest experience. The only good thing about this place is the location. Other than that I'll save my money and stay somewhere else where I'm valued.

    Homewood Suites by Hilton Dallas Downtown, TX - Guest room

    Homewood Suites by Hilton Dallas Downtown, TX

    (106 reviews)

    $$

    Downtown

    We did not have a very good experience with the Fairfield in Dallas. We were stuck for a night…read morebecause of a flight delay so already not a great start. We called to see if they had a crib since we had our young daughter and they assured us they did. On arrival they said they didn't have one and they only had 3 for both hotels in the building. So we had to door dash a pack and play. Super frustrating, we would've chose a different hotel if they were up front to begin with about not having any availability for the crib. The hotel was run down. Stains on the carpets and on the chair in the room as seen in photos. Room was big but set up kinda awkward. TV wasn't working either just was to the point where we went to bed instead. I wouldn't stay here again unless it was forced upon me.

    Strap in gang because this one is gonna be a doozy! Seriously get a drink, go to the bathroom, grab…read morea pillow and pull up a chair. Its time for "Story-time with Adam Cole Baby" (don't sue me TK, I'm working class and can't afford the lawyers) The TLDR: This is a serviceable hotel with great front desk and that's about it. I wouldn't feel comfortable with any single female friends/family to stay there by themselves. The very first interaction I had in Dallas, the VERY FIRST was a *ahem* "lady of the night as I was getting out of my Lyft and approaching the front doors of the hotel. She walked directly in my path, looked me in the eye, and with no warning said: "For $50 you can do whatever you want to my asshole" Do you know how hard it is to make me speechless? I muttered and stuttered my way past the woman to check in. Homeless people and working girl are a REAL problem here. In my eight days there every time I left the hotel I ran into one group or the other, some times both. I check in, go to my room, do a quick inspection and in the shower I find.....black mold!!!! An easy enough fix I think, I go downstairs report it to the front desk, go off to the market for supplies, and come back. The front desk guy tells me that he's made a concoction of sorts that gets rid of mold and he's left it in my room for me to apply it in the shower. A VERY WTF moment!! Bro I don't work here, and don't know enough about this chemistry experiment you've cooked up. I go back downstairs and they finally give me a new room. I'm not much of a complainer and I have a clean new room so let's just sleep and see what the next day bring. I wake up and decide to hit the breakfast. I grab some undercooked bacon and potatoes, as I'm grabbing juice I notice the employees were closing everything down (five minutes early but I get it) the really weird/annoying thing was that they were turning the lights off on all the people still eating. It felt like last call at a seedy dive bar. Like I said, I understand wanting to go home but turning the lights out on your guests was a complete and utter FAIL. My last notch in the complain column is that the building itself could really use some attention. When it was raining the ceiling by the front door was flooding like a TLC song. The elevators never seemed clean either. So if I'm going all Final Justice on my review why did I give it a three star and not a one? All the positives come from the front desk agents. Jasmine was the best agent I've had the pleasure to deal with in almost a decade. She was warm, welcoming, and quick as a whip. Every day that I came downstairs she had a different suggestion on where I should go and what I should eat. Honestly if I was building a management team from the ground up, I would poach Jasmine in a heartbeat. So yes on the strength of one employee a hotel gained two stars. Otherwise I can't really recommend stay here until they make some major changes

    Hyatt Regency Dallas - hotels - Updated August 2026

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