My favorite downtown Dallas hotel. The staff, service and restaurants are all excellent. It's such a beautiful historic building and the rooms are decadent with plush linens. The artwork in the lobby area makes you feel like you are in another time. I always use the gym and it has all you need. Classic. Highly recommend. read more

We spent the day touring hotels in Downtown and Uptown Dallas while selecting accommodations for our October wedding. Our event coordinator had already been in contact with each hotel's sales team regarding room blocks, but my fiancé and I wanted to personally see the properties before recommending them to 30-40 hotel room blocks. Although we arrived after sales office hours, Liz at the front desk was exceptionally kind. She walked us through the restaurants commonly used for private events, explained the renovation timeline, and invited us to take our time exploring before returning to the front desk to view a standard guest room. Unfortunately, our experience changed when another employee, who later identified himself as Clayton, a manager, stepped in. It appeared he had been listening to our conversation but had not introduced himself. He abruptly informed us that we would not be able to view a room. We explained that our event coordinator was already working with the sales manager regarding room blocks and pricing, and that we were simply trying to ensure we felt confident recommending the hotel to our family and friends. Despite understanding the situation, he remained unwilling to accommodate the request. His only suggestion was that we purchase a room if we wanted to see one. For us, this interaction spoke volumes. Hospitality isn't just about beautiful rooms--it's about making potential guests feel welcomed and valued. If this was the experience we received as prospective clients considering multiple wedding events and dozens of room nights, it gave us pause about what our guests might experience. As a result, we will likely to move our room block, welcome dinner, Saturday event, and Sunday brunch where we're met with warmth, flexibility, and genuine hospitality from the moment we arrive. The Joule is undeniably a beautiful property, but customer service plays a major role in our decision-making. Unfortunately, this experience left us feeling that our business was neither appreciated nor wanted. read more

Not a review person, and of the 5 I've ever made, this is the only negative one. I sent a new and expensive sweater to the Joule's cleaning service and it came back completely shrunk. I spoke with the assistant manager, who told me they would reimburse me for the sweater. Then the general manager called me back, waking me up, and said the only way they would reimburse me was if I gave them the sweater immediately. I explained that it was the only sweater I had to wear on my flight the next day and offered to ship it back to them and once they had it, they could process a refund, but he said no. So now I'm out an expensive sweater and have no reimbursement :( read more

Horrible experience. We came for a staycation and left by 10 PM to just sleep in our own beds. Our room wasn't ready on time, and once we got in, it was small, old, and lacked basic cleanliness. The property is plagued by constant construction, the street noise is awful, and the immediate area feels unsafe to walk around. Save your money and go somewhere else. read more

We both really wanted to love this hotel and we did until we tried to go to sleep. First the good. The location is great, loved the mosaics in the hotel and we enjoyed being able to walk around the art district. We had breakfast in the hotel and our server was helpful, friendly and had a sense of humor. We visited the pool and were surprised that it was not heated. The hotel gym was decent, could use a better (newer) bench but it had the basics. Our room had everything we needed (the bed was quite soft) and a great view of the eye across the street. My first shower would only get warm and not hot so maintenance had to come up and show me a safely button to push which allows the water to get hot. This was after texting with hotel staff (a very helpful option) but surprising that they didn't just tell me about the button and chose to send maintenance. We were in room 852 on the North side of the hotel and overlooking the eye. We came back from dinner around 10 on Saturday night and were kept awake until about 1:30am. I guess Main St is where people choose to drive their cars with the music so loud it feels as though it's in your hotel room. The motorcycles and cars also like to rev their engines.... A LOT. The windows appear to be single pane and they don't keep any noise out at all. Due to the noise level, I would not recommend staying at this hotel.  Being on the 8th floor and feeling like I was in the cars that were driving on main st and blaring music 2 nights in a row was incredibly disappointing.  If this was a 2 star hotel, okay.  That is not the case.  Upgrade the windows to double or triple pane.  Your location is great, service was friendly and efficient, but one generally wants to sleep at night and that is not possible at your hotel. We even asked the front desk on our second morning if we should change rooms and were told Sunday nights were quiet. I should have listened to my gut as our Sunday night was not quiet. Although the amount of cars & motorcycles wasn't as much as on Saturday, we still heard several cars with music blaring or motorcycles reviving their engines until around 1am. This was the beginning of a long overdue vacation and birthday celebration and it did not get started on the right foot unfortunately. read more

Lovely Boutique Hotel in the heart of downtown , right on Main Street. The place has a really nice energy to it. We needed to have an offsite get out of the office meeting so my company rented a meeting space here. Fantastic experience and the staff was super attentive to our needs throughout the day. Our food we snacked on was delicious! On our breaks I was able to snap a few photos! read more

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We were excited to get away for the weekend in Dallas and heard good things about the Joule. Unfortunately, the first night we were up half the night because we could hear our neighbors yelling and fighting. Security came and spoke with them but it did little. I understand this isn't the Joule's fault. The hotel itself wasn't as nice as we expected. It was under construction which was not related to us upon booking. With our Chase Card we have never not been upgraded rooms with a Chase Edit hotel, but we did not get upgraded here. When we went to check out the pool, there was not a single chair to even sit and music was blaring so we decided to go back to the room and not swim. read more

This review is about the bar: So we sat down and Shanice came and helped us. She asked us what we wanted to drink we said something fruity, no raspberry, Bahama mama'ish, or blue Hawaiian Style when she came back with this bombshell of a drink. It had Bacardi reserve, orange, pineapple & passionfruit. sucked that thing right down.... read more

The Joule - Dallas - This yummy goodness created by Shanice - Hotels Near Me - Dallas, Texas

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Even if you're not staying in this historic luxury hotel in downtown Dallas, which is a member of "The Leading Hotels of the World", you can visit the lobby and see the gorgeous large-scale mosaics by renowned mid-century artist Millard Sheets. Originally commissioned in the 1940s for the Mercantile Building in downtown Dallas, they are crafted from Murano glass tiles and were salvaged from demolition in 2012 by the hotel's owner, billionaire Tim Headington. The hotel's downstairs bar "Midnight Rambler" is also fantastic and one of the best bars in downtown Dallas. read more

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This place is definitely not worth the price. Sterile and uncomfortable room. Creaky and uneven bed. No coffee machine in room. Gym was dank and creepy. No foam rollers. Weird vibe all around. Area very urban and doesn't feel walkable. Actually shocked by all the positive reviews on this hotel. If it was $300 a night then yes. But no way at $900!! Much better options out there. read more

I booked and prepaid specifically for the Joule penthouse nearly two weeks in advance for my 40-year high school reunion. The reservation required prepayment, was nonrefundable, just shy of $5k per night and required additional paperwork. This was my second time reserving this room in the past year. I flew in from Fort Lauderdale, stayed in a smaller suite the first night. The following morning, I was informed that the penthouse would not be available because the current occupant had an emergency and the hotel "was obligated" to allow them to remain. I was moved to a different penthouse, given a significant discount, and treated professionally by management. However, the issue was never the discount. The issue was that the accommodation I specifically selected, prepaid for, and planned my trip around was not honored. The Loft Penthouse was nice. The staff was courteous. But after traveling from Florida for a once-in-a-lifetime reunion, I left with the understanding that even a prepaid, nonrefundable reservation for a specialty suite may not actually be secure. That's something future guests should know when making their plans. What troubles me most is that this occurred during the FIFA Club World Cup, when Dallas was hosting numerous athletes, celebrities, executives, sponsors, and VIP guests. While I have no way of knowing who remained in the penthouse, it is difficult not to notice that a reservation I made nearly two weeks in advance, prepaid in full, and completed additional paperwork for was the reservation that was displaced. If the Penthouse and Loft Penthouse were truly equivalent accommodations, there should have been no issue relocating the guest who extended their stay to the Loft Penthouse rather than relocating the guest who had prepaid for the Penthouse nearly two weeks in advance. The partial refund that was offered, does not restore the experience that I booked and planned around. What I experienced was unfulfillment of a contractual obligation from the hotel's end while I kept my end of the contractual obligation. Whether I was the least important person in the room or simply the easiest to inconvenience - What was done cannot be undone. read more

Came here since my family was visiting and they wanted to go to a pool and relax. It was $50 per person, and first come first serve for the pool chairs, so we got here before they opened and had first dibs. The view from the rooftop was nice. There was also a nice view of the eyeball in downtown Dallas. The pool was shallow and only came up to 4 ft. Our waiter was accommodating. We ordered some cocktails and food. The fruit plate was refreshing. Wish the cantaloupe was more ripe though. But the brisket quesadillas were delicious. Not a fan of the chips it came with. We had the pool pretty much to ourselves for like 2 hours before people started to arrive. We stayed for a good 4 hours. Definitely a place to check out if you want to relax and spend some time in the pool. read more

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Beautiful hotel in downtown Dallas that feels new but has a lot of old school charm. Came here for 3 days for a work event. Not a huge hotel which was nice but very modern looking and clean. Rooms were beautifully decorated and views of downtown were top notch. Bars/restaurants had lots to offer and it was close walking distance to many other spots like rooftop bars. We were even able to hold a team building event for dinner detective there which was super fun! Great place to stay if you're looking for a place in downtown! read more

The Joule - Dallas - Hotels Near Me - Dallas, Texas

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Went to The Joule on October 20th, 2025 and during my treatment one of the workers stole all the cash I had in my wallet. They refused to acknowledge that any theft occurred, refused to offer any assistance or help in trying to locate the cash, and they threatened me by claiming to call the police if I didn't leave the premises. Please, please do NOT come through here unless you want your valuables taken from you and then watch the staff GASLIGHT YOU into believing that you didn't have it in the first place. I have filed a police report and will be suing the company personally for theft of $500 cash. read more

My experience at this property was such a disappointment. I stayed in a suite that was very dark, gloomy and small. Service was lackluster to just plain rude. The staff had an attitude of entitlement and seemed to resent being asked for anything, even change. I can't recall one staff member who was pleasant or made any customer service effort. I would not go back. Even the lounge used to be so nice and upscale felt like a weird Austin college scene. The Thompson is so much nicer and their food options, entertainment and services were top notch. read more

They are thieves they stole an expensive pair of diamond earrings and when Ms Toya went to retrieve her belongings they called the DPD on her. The esthetician and the manager did not come and address the problem with the costumer about her property. This is down right D I A B O L I C A L how they treat black customers... please DO NOT GO THERE!!! read more

Excellent service, quiet spot on Main Street for breakfast. Brisket Eggs Benedict on corn bread muffin interesting change from regular Benedict options. CBD Provisions also has a great lunch menu. read more

The Joule - Dallas - CBD Provisions - Breakfast - Hotels Near Me - Dallas, Texas

I wish leaving no stars was an option. I do not recommend this spa to anyone. Customer service was poor. I had a scheduled appointment and when I arrived I had to wait over 40 minutes. What's the point in making an appointment if you're not able to start at your scheduled time. The manager was very dismissive to the point where I didn't even get services there I just left . Highly disappointed. read more

I was really disappointed with my experience at this spa. The service didn't meet my expectations, and I didn't feel valued as a customer. For the price, I expected much better communication and professionalism. Unfortunately, I won't be returning. read more

Easy Five Stars here. Occasionally over the years I've "Staycayed" in my hometown, in interesting and or Top Tier hotels. The Joule has been on my list for several years but, just haven't been able to get around to staying here. My intentions were to stay in the summer thereby, using the fabulous pool that juts out over the street! But, guess that will be another time. For now this 5 star visit after Christmas will have to do. Ill make this easy. Zero complaints or issues. Don't hesitate to Go!!! From the time we pulled up to the front door, our every need was met. The Joule was developed as a pet project by Dallasite, Oilman/Art Collector, Tim Headington. His office is right across the street so, I suspect he drops in occasionally to keep everyone on their toes. Design details and exceptional finish materials are evident the moment you walk into the lobby. Art greets you around every corner and make sure you spend some time touring every nook and cranny, to see some surprise pieces. One of my favorites is comprised of two hanging automobile engine blocks that have been submerged in liquid so that blue crystals have grown on every surface, including belts hoses and wires. Definitely worth seeing. The room was as good as any I've ever stayed in. You walk in thinking "Oh, this is nice, I'm happy" as opposed to those places you've paid top dollar for and are thinking ,What? If you have business in Big D or just want to Staycation like me. You could do a lot worse than the Joule. Let me wrap it up: Room-Perfect! Spacious with room to spare.Luxury materials and finishes Bathroom-Luxury. Beautiful design with separate tub and shower areas and water closet. Bed-King that I cant imagine more comfortable Seating area-couch Chair, top-of-the-line desk and television. Perfect A marble bar area seperates the bedroom from the living room with a fridge, shelves and storage. Great perc Closet-lighted with padded hangers,shelves and safe Lighting controls and draperies are button operated-nice Oh did I mention an I pad control device and real phone on the desk?Nice touch. Ok, Nuff said,just... Go!!!! read more

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Once a bank, now a hotel, the Joule - Dallas is a great hotel with even greater rooms.

I had a great stay at The Joule. The staff went above and beyond, and even have a driver you can use for local trips. The lobby is a fun space, a theme that continues in the rooms. They have 2 restaurants, both with lovely food. If you are looking for a boutique hotel in the Dallas area be sure to look at The Joule. The staff makes the stay extra special. read more

This hotel was absolutely wonderful, room service was on time and very friendly. The suit i stayed in was fabulous warm and inviting. The art work that was picked was very tasteful and timeless read more

The service, location and rooms were absolutely above my expectations. The hotel itself is gorgeous. We took a whole morning just to look at the artwork. The rooms are clean and spacious, the beds are comfortable and crisp. My favorite was the automated black out blinds. I can't say enough about the front desk and the staff. The concierge went out of her way to make sure my husband had a fabulous birthday. Thank you for everything, one of our best hotel experiences to date. read more

The Joule - Dallas - Hallway leading to spa - Hotels Near Me - Dallas, Texas

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I tried making a reservation for your terrace suite and Paris was extremely unhelpful. I explained I would be celebrating my birthday nearby, my friends and I just wanted to have a place to hangout afterwards . Only two people including me would've actually spent the night, but according to Paris the room was not suitable for my "party" (I clarified I was NOT having a party just a place to relax after a long day) if I had maybe had another person help or maybe if she had asked more questions I wouldn't be so upset but I asked Paris myself why it wasn't suitable and she NEVER replied. Seems like a great hotel and I was excited to enjoy everything there but I would not recommend emailing for a reservation, I was able to start one online with no issues or flags saying I can't host my friends there for a bit but ultimately decided not to book since my experience beforehand left a sour taste in my mouth. Please train your employees better I've already seen a couple reviews trashing them so I know it's not just Paris or other employees being unprofessional, it's likely management not doing their job read more

This hotel is gorgeous and the staff Top notch. I literally wanted to extend my work trip just to stay another night at The Joule. read more

We are an hour and 15 minutes past check-in and our room is still not done we have two rooms we got here over 2 1/2 hours ago and are still waiting! Feeling quite frustrated!! read more

The amount of people that have come forward with claims that this establishment is stealing valuable items from their clients is alarming. Threatening to call or calling the police on the victims instead of rectifying the situation is even more disappointing. This happened to my friend and out of curiosity I did some digging. If you go leave your cash, and valuables at home. Lock your belongings somewhere safe because they will be taken. This has been happening as far back as 2017 and dozens of people have come forward. read more

Looks like a decent hotel. Had some drinks and watched a show here. Be aware of the valet attendants taking additional money when they shouldn't be with validated parking. I've notified management but I'm not sure if they did anything to address the issue. Anyone coming here please be aware of valet pocketing extra money. read more

My husband and I love The Joule! We've been spending every anniversary here for the last few years and they always go out of their way to give us impeccable service... to free glasses of Champagne at check in or an unexpected platter of chocolate covered strawberries and wine delivered to our room. Everyone from the valet to the receptionist to the waitress and bartender in their restaurants have been great. The rooms are also quiet and modern. It's a lovely boutique hotel with upscale amenities and we look forward to coming every year :) read more

The Joule is a fantastic hotel in downtown Dallas! It is conveniently placed in the heart of downtown with plenty of places to shop and eat. There are many amenities to this hotel. They offer a rooftop pool, two dining restaurants, a coffee shop, valet parking, and a car that will take you anywhere you want to go within a 3 mile radius. The staff there was very friendly and helpful. They went out of their way to get us to our destination where we wanted to go with the car. The check out and check in service was a breeze and had no issues. The bed, toiletries, and the hospitality we got was absolute 5 stars. I would definitely come back here to stay when I'm in the Dallas area again! read more

The Joule - Dallas - In the elevator before we go out to dinner - Hotels Near Me - Dallas, Texas

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So disappointing, worst hotel in Dallas. Customer service is horrendous, room was dirty, food was meh, area around the hotel is gross. Don't stay here read more

Lovely good looking hotel, a tad dated but rooms are clean and food is great. Fast WiFi, great gym with free water bottles and fruit snacks, valet parking is $20 per day. read more

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Had the most romantic and cozy anniversary get away at the Joule. Upon check in the staff popped us a bottle of champagne and welcomed us with a glass. They upgraded our room to a premiere king suite which had a complimentary bottle of wine and fun chocolates. They even gave us a voucher for 2 free drinks from the bar. Needless to say the staff went above and beyond to make us feel celebrated and special. The room was absolutely stunning. The bed was incredibly comfortable and overlooked the city and the famous eyeball stature as well as a courtyard area of the hotel. The best feature was hands down the spacious shower with a rainfall head. It was so relaxing. The room was also surprising quiet for being in the heat of the city. We closed the pocket door to the bathroom and slept like babies. This was a lovely place to call home for a night and would gladly stay again if we had the opportunity. We didn't get around to it but the spa, pool, and other amenities looked wonderful too! read more

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The staff has communication problems with each other and tell me why does the cleaning crew walks in the restroom without announcing that they are a woman going into the men bathroom. Maybe because they don't speak English. Valet crew is down to earth and treat customers with respect. I'm only giving one star because it won't let me to proceed forward unless I rate at least a STAR. read more

The Joule - Dallas - A Beautiful Hall with very well waxed floors.... - Hotels Near Me - Dallas, Texas

Here's the thing, the hotel itself is beautiful & the valet, front desk (at check in) & security staff are all wonderful, but housekeeping stole my $200 perfume which is obviously something I can't get over and would expect from a regular hotel, not one that presents itself as luxurious. We also rented a cabana at the pool the second night of our stay (which the waiter was great ), however the staff at the bar who took our reservation and purchase of buckets of drinks gave us the price of rental only for it to be a completely different base price by the end of our pool stay. When asked they said "oh yes, this is an added price for cabana rentals on top of the cabana rental itself" lol which the price isn't the problem at all, but I'm not a fan of sneaking in fees. In terms of the alcohol, the mixed drinks I ordered separately from the buckets were great! All of that aside, the hotel did a wonderful job at setting up the birthday package that included 10 balloons, the two numbered balloons, champagne, custom card. I did add rose petals on the bed and walk way entrance. Again, they did a great job on that front. The car service that they have is also great. They were very friendly in taking us to the steak houses that were in the area. Room service was very good, the food was very tasty! The IPad didn't work unfortunately so we had to call the front desk to bring us a room service menu. The phone placement was very awkward as it was across from us on the desk & not next to the bed which was a little annoying lol but not a big deal. read more

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Marcus, the manager for the pool and events, was overly accommodating and wonderful to work with. We will be back and bringing friends. Thank you Marcus for making our stay at the joule awesome!! read more

The Joule - Dallas - Hotels Near Me - Dallas, Texas

So the decor in this hotel is beautiful. The food is great and the rooms are luxurious. I recently stayed here for a work event even though I live in the area. I used to work at a corporate office in the vicinity and always admired the Joule. HOWEVER... during my first night there... I woke up at about 2AM to use the restroom, and saw a HUGE cockroach on the bathroom floor. Let me tell you... I have a phobia of these things! Like to the point that I don't even like to say the word. Had I known about this, I wouldn't have stayed here! I did call guest services and someone came to my room and killed it with a broom. When he smooshed it, he left the sloshed residue spot on the floor until I asked him to clean it up. This is freaking disgusting! Now when I go home I will have to shake everything out before I take my stuff back home. So much for a relaxing and luxurious little getaway!! read more

The Joule - Dallas - In the bathroom in my room!!!! - Hotels Near Me - Dallas, Texas

Had plans to see Enchant at First Park so decided to treat my daughters to a staycation at The Joule. I booked through Amex FH&R. Hotel staff was friendly at check in and the check in process was a breeze. I booked a deluxe with two queens. The hotel was fully booked so we couldn't get an upgrade at check in. The room was still nice and had a view of the Dallas skyline. We went to go walk around the area and when we came back, there was a little tray of popcorn, sweets, and a cold Topo Chico waiting for us when we go back. My daughters loved the surprise treat. When we went to dinner and came back we found that turn down service came in and left chocolates and tucked in my daughters' stuff animals. The girls got a kick out of that too. Hotel is in a great location. Right across the street from the AT&T Discovery District and within walking distance of a lot of great restaurants. The hotel also has a car service. We wanted to take advantage of it but the person running valet said they were too busy to run the car service. He said it would be about 30 mins. We ended up waiting an hour and he said it would probably be another hour. We didn't have time to wait any longer so we ended up having to take our own car. Otherwise a great stay. read more

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The location is fabulous. We had a loft room and everything was very nice . The pool area is small with great views of downtown. Would definitely be back. read more