I requested a quiet room, high floor and got a room next to the elevator and low floor. That already was ridiculous. It's just they had two events going on and didn't know where to put me now thinking back. Then 12:30 AM someone was banging on my door furiously. Front desk said it was World Cup people who were angry the whole floor wasn't designated for them. I was scared and up most of the night. The manager listened the next day to my story but wasn't so helpful. Story ends where I called the general manager and got a full refund. The whole experience was unusual and upsetting but it was nice I got reimbursed. In general, the hotel is nice with ballroom areas. I was there for a yearly dance event. The whirlpool was great too! The gym was a little small but good enough to get in an OK workout. Their glass tavern bar seemed nice when I peaked in, but I never made it there. This hotel is close enough to the train station so it's convenient but I always find it too crowded...but that's just me. This was my first time staying there overnight. I plan on going back yearly for my dance event, but next time I'll make it for the day only! The fours stars is because the hotel is nice overall. read more

From the moment I walked in, i felt welcomed on this property. Terri at the front desk was so warm and kind. It was great to see her both on check in and check out. The renovations are beautiful, the rooms are amazing! The design is stunning. Love the mini fridge. Always nice when traveling. Would definitely stay here again! read more

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This hotel was quite the let down. The number of beds requested was not available upon arrival despite letting the property know we wouldn't be arriving until later in the evening. They attempted to resolve by moving us to a suite. Failing to say the suite was also short a bed. The substitute was a sofa bed couch, that was ridiculously uncomfortable, that they apparently thought was a worthy substitute. In moving to the additional room, it was a downgrade with no balcony and a bizarre view of the roof of another portion of the property. Kind of strange the front desk would consider the room was an upgrade solely cause the room size. The hotel doesn't contain noise from fellow rooms (or at least the room we had), as you could clearly hear conversations from neighbors in the room next door. The room had what appeared to be newer furnishings, but some of the larger pieces (where maybe extra pillows, blanket, etc. would be stored) were barren and made for a dreary ascetic. Maybe not a big deal, but it has been a few decades where I have been at a non-Travelodge category hotel with an ant sighting in the room. All that to say, you may want to select another hotel if staying in this area and can find a comparable rate. read more

Always have amazing stay with Hyatt. The staff and management are amazing. I had some issues with my parking ticket and the manager David Smith immediately took care of the situation. I truly appreciate such hospitality and customer service. The amenities are good and the food establishments on site are great. I will definitely be coming back. read more

We are from New York City and when looking for a long weekend getaway or especially for a special celebration with families nearby, it's not a hard choice to pick Hyatt Regency New Brunswick located 2 Albany St, New Brunswick, NJ 08901 for its amazing and friendly staff that make you feel like its your home away from, its updated rooms that has everything one would need and the location where your just steps away from amazing halal food spots and delicious Yemini coffee. There is a reason why we love this hotel and keep coming back and it's THE STAFF ... Let's start with our Valet Mr Haji who welcomes you with a smile, tells you the options you have for parking and informs the front desk where they send Mr Omar -Hotels Bellman who again welcomes you with a smile, takes all your luggages, ask you if any luggage has any fragile items which we did not just to ensure added care and we walk into a lobby filled with an ongoing Event. Upon Check-in we were greeted by Mina, an amazing individual who helped us checkin and welcomed us as Globalist and knew we had been to this hotel many times. What I loved about Mina later in the evening after we came back from having our Yemeni Coffee , it was late at night and she was off her shift but I asked her if there's a way to get milk for my daughter and honestly she went out of her way to get me a glass of WHOLE MILK - that she didn't need to do or just tell me to buy from local place but this is her just being a kind individual and truly an asset to Hyatt in my opinion. Upon Entering our room, my family was super happy and excited because Front office Assistant Manger MANYA SHERMAN made something impossible - possible :) We were upgraded to an amazing Family connecting suite, which made our stay so much more comfortable and memorable and truly an ASSET TO HYATT. Huge Thanks to the Food & Beverage team for picking some amazing delicious snacks for my children and huge thanks to Room Attendant Agricola for providing a nice clean room. We decided to order breakfast in the room, although we had a little hiccup there but totally understandable due to having a full house and I am sure backed up kitchen with half the hotel ordering breakfast like we did. As I write this, I look forward to bringing my family for the end of school year celebration and those that are graduating. This Hyatt Hotel is a HIDDEN GEM for New Yorkers to come and enjoy for a staycation read more

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Hyatt Regency New Brunswick is an interesting mix of new and old. First, it's easy to find, with an attached parking deck, which is not cheap. The lobby has an interesting design with a large staircase in the middle. Front desk has been helpful over my several stays here. Elevators are located around the corner from the front desk, they are clear glass and feel old school. The meeting/convention space is spread across three floors. The basement and first floor house the large ballrooms with the second floor having smaller meeting rooms. Space is average but could probably use a coat of paint and some new carpet. The basement also houses the fitness center and pool. This was my first year staying in one of the hotel's renovated rooms (2 Queen Beds) and it's a big upgrade. The rooms feel larger post-renovation. There is no traditional closet, but an area with hangers, and the rooms now have vinyl plank floors. Center of the room has a large TV, three storage drawers, a small couch/padded bench, and a mini refrigerator with a transparent door. Beds were relatively comfortable but the pillows were just ok. Room had plenty of outlets next to the beds. Biggest issue is the lighting is a little odd. Bathroom had good water pressure and temperature the entire stay. While we did not have issues, our friends who stayed in a different room across the hallway had several issues with their TV/TV remote, limited hot water in the shower, and the bathroom doors lock was missing. Despite the issues in my friend's room, these renovated rooms are much better than what you find at a similar Marriott that's been recently renovated, and justify a revised review. A final point worth noting is that many dining options are located just a few blocks walk from the hotel. read more

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Rooms were good. Clean and looked nice but a little awkward. The main complaint is that there was no Desk or chair in the double bed guest room. I had to improvise when working on my laptop for a project. I was here for a conference so utilized the conference spaces the most. Everything was clean and organized through the convention space and hotel. All staff were friendly and a nice parking garage. read more

Hyatt Regency New Brunswick - Hotels Near Me - New Brunswick, New Jersey

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I had a nice stay at this hotel with my daughter. This hotel was hosting the ASH dance competition in February, and my daughter and I stayed for two nights. The room was clean and ready upon our arrival. They even honored our request and -placed our room next door to our friends. I would definitely recommend this hotel if you are in the area. read more

Not sure that I had the best stay here on a recent visit to the area. I stayed here for 2 nights on a business trip. Did not sleep well because of a rattling noise from the AC/HVAC as it was pushing out air, plus a humming noise from the refrigerator. It was super annoying. They really need to tune up their appliances regularly, at the very minimum. Otherwise, the room was pretty clean, and the beds comfortable. Good water pressure in the bathroom. Not much in the way of views (I stayed on the 5th floor), but the location cannot be beat. Easy commute from/to EWR airport, any time of the day. Paid parking at the hotel available (although I used lyft to commute). There are plenty of restaurants right around the corner (steps away from Rutgers campus). Front desk staff were pretty great to work with. read more

Sigh... I booked a room with a balcony and river view, paid extra for it, and was looking forward to a relaxing stay. The room itself was beautiful with a king-size bed, but the "balcony" was filthy, had no seating, and wasn't even usable. As for the "river view" -- WHERE? All I could see (and constantly hear) was a loud, multi-lane highway. The traffic noise was so bad I couldn't sleep and seriously considered going to the parking garage to sleep in my car. On top of that, parking is $30 a night -- not included in the already steep room rate. Overall, I feel completely misled and disappointed. read more

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Staying at the Hyatt regency was a perfect location for being close to St Peter's Hospital where my first grandson was born on June 2nd. The GM and his staff could not have been more helpful, courteous and congratulatory when my grandson was born. It was touching to have a signed card by staff and a nice amenity to celebrate. Abebi the doorman was very helpful with all of our luggage. It was nice to receive an upgrade and the front desk were helpful with restaurants during our week stay. Housekeeping staff were very efficient and cleaned the room always on time. The lobby restaurant was awesome. Complementary coffee in the morning, breakfast, lunch and dinner. Very convenient if driving as the Hotel allows for multiple in/out and rarely was there an issue with a parking space. Ops Manager Smith checked in one me and so did GM Johnson. Overall excellent stay. Staff always seemed happy while being efficient and a tribute to the GM. Highly recommend with location, access to excellent restaurants and close to numerous roads leading to shopping, more restaurants. We were able to easily navigate in the area. Definitely would stay again. read more

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The price really can't be beat. The rooms are clean and there is an indoor pool and hot tub. My two items are note are the lights the the showers (extremely bright) and the tv (could not get the remote to work and had to download a phone app). Other than those two things everything was great for under $200! read more

If I was rating this solely on the hotel I would have given it 2 stars but because I came here for a wedding and the service/food was exceptional, I added another star. I originally requested early check in but was not granted it which is understandable since it was a wedding weekend on top of Rutgers homecoming game. My digital key did not work and even when contacting hotel staff to have it fixed it still was not so I had to use a physical key. Our room was definitely one that was not renovated, although the room was spacious it definitely gave older hotel vibes. There is only an outlet on one side of the bed which was a bit of an inconvenience. Our shower handle was very loose and would literally pop off anytime we used the shower. The AC in our room was not working properly and was not cooling the room. We had someone look at it Friday night and Saturday during the day but they still were unable to fix it. Parking was originally $15 a night but was discounted to $8 since we were part of the wedding block. I thought that was pretty pricey considering hotels in AC only charge $5 for overnight parking. As mentioned before, I attended a wedding in the ballroom. Service was great, there were multiple bars during cocktail hour, and multiple hot food stations. I hardly had to wait in line even though this wedding had over 200 guests. The food was delicious, no complaints there. The only thing lacking was my actual experience staying at the hotel. Hopefully that changes once all of the renovations are completed. read more

Generally very nice! No deficiencies in room. Except I think they should be changing the air filter regularly! Pretty good condition in the room. read more

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A solid three in terms of hotels we stay at. We typically stay at Marriott's so when a con books a Hyatt or other hotel its a nice change of pace. This location we missed the turn our first time down. Not a huge fault, I think our GPS misinterpreted the directions. Once around again we made sure to hit the right hand turn into the parking garage and unpacked. We were able to check in around 1pm with a helpful manager named Dave who explained how everything worked. He also mentioned the hotel is under renovation and we would hear people working during the day. The hotel has a nice layout that's easy to navigate. We had a king room with a nice bed, mini fridge, couch and desk. It was obvious it wasn't one of the renovated rooms but we didn't mind too much. The walls were paper thin, however, and we were able to hear people in the room next to us at all hours of the night. We did hear the construction going on but it was wrapped up well before 8pm each night. One frustrating thing was the parking situation. We parked in the attached garage and were told by Dave we had in and out privilege and we were charged a 3 night parking fee. When we went to take our car out Saturday we checked again at the front desk just to make sure we'd have a spot when we got back a different staffer told us it was first come, first serve and if we left our spot would most likely be gone....despite being charged the $20 some dollars already billed to our room. Their website does say self park doesn't have in out privileges so some clarification would be nice. We missed out checking out a few stores because of not wanting to loose something we already paid for. read more

NEW BRUNSWICK: the city holds a special place in our hearts as both of Brie's pawrents attended Rutgers University and it is a centrally located place to meet up with friends with so much to do! NB also has a great team of people at New Brunswick City Center that plan events throughout the year and some of them are dog friendly! You can signup on their website to receive email notifications about dog friendly events and also see all their pet-friendly spots for our "hub city hounds!" We had a great time at their Howl-O-Ween costume yappy hour on 10/23! Hyatt Regency New Brunswick was an awesome host and they have a beautiful outdoor area where tables were setup to relax and enjoy the beautiful fall day under the trees. The event featured a puppy parade, costume contest with prizes, a professional photographer, food & drink specials, and gift bags to the first 10 attendees! Brie won for most original costume being a delicious taco! It was so much fun and there were a bunch families and their pets having a great time! A special treat was a juggling Frankenstein who was very entertaining! It was awesome to meet some of our followers and make new ones! NB Pack Walks is also a great page to follow for doggie fun!! read more

Hyatt Regency New Brunswick - Hotels Near Me - New Brunswick, New Jersey

We've stayed here twice in the past three months having family business in the region. This is a good family and business hotel. 1) service is excellent. The front desk and bellman are superb. 2) ambience is nice. 3) the rooms are just right for the price, it's a college town. You self-park next door and get a validation ticket to use until you leave. Coffee is always just a mile away, while many other services are also close by. The hotel is centrally located and very easy to get to via major Highway. Highly recommended! read more

Very nice venue that I visited for an annual banquet. My October 2022 visit was stunning. Food was delicious, including hot! Service inside was exceptional. Parking was easy to find. I cannot speak to the hotel amenities, rooms, etc. read more

Hyatt Regency New Brunswick - Dual chicken and salmon - Hotels Near Me - New Brunswick, New Jersey

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It's nice place. We made a last minute reservation. And the rooms were nice and clean. The beds were comfortable and rooms were very spacious. It was clean and there's restaurant inside. Food is good. read more

Hyatt Regency New Brunswick - Front lobby - Hotels Near Me - New Brunswick, New Jersey

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It's a Hyatt Regency, Anywhere USA. Comfortable, non-descript rooms and a slightly dated footprint that could frankly use some inspiration courtesy of the not so new century. Downtown New Brunswick and Rutgers are just outside so there's that. What made all the difference here was the quality of the staff - all are courteous and eager to help. You know what, I'll take that anyday over some tragically hip Tribeca floorplan that attempts to turn a Buick into a Ferrari. Hyatt is a Buick with nice people. Yeah, that works. Excuse me while I call down to the valet for my LeSabre. Five stars. read more

We stayed at the Hyatt on Thanksgiving weekend 2021 for the Rutgers tailgate and Homecoming game. We called on Friday morning to request an early afternoon check-in. We had to call literally 12 times before someone actually answered the phone. It just rang and rang and rang. We were concerned that something may be wrong at this location. The hotel hallway was subzero temperatures during our two day stay. We needed a wear a damn parka just to walk to the ice machine. The soda machine wasn't working, and Wifi was inconsistent at best. We gave up trying to connect after multiple attempts. And there was no mini refrigerator in the room. We left our room on Saturday morning at 8:00 AM and returned at 7:00 PM. Upon entering our room, we realized we didn't receive housekeeping service. The only saving grace was the hotel's proximity to the downtown New Brunswick area and the Rutgers campus. But not close enough to stay again. Hard pass on this hotel. read more

Pleasant stay in NJ No complaints about this hotel and our overnight experience. We were here for one night and the rate was cheap because it was a Monday. The check-in process took a while because while the front desk attendant was using the restroom the bellhop or somebody tried his best to assist my husband at checking in. Our car was parked in front and I was waiting inside the car the whole time. Hubby finally came back to the car and we proceeded to drive in the parking garage. The garage is next to the hotel but separately managed and it was something like $22/night to park here. Lucky for us the front desk waived our parking fee, which was great. The hotel lobby was beautiful upon entry and very modern with contemporary decor. Our room was nice, stylish and, most importantly, clean! Two queen beds, flat screen TV, and work area desk... it was all we needed for a good night's rest. We were heading to New York City the following morning. We were able to rest comfortably, no noise in the lobby or from other rooms like what other reviewers stated... but then again it was a Monday evening so that may have a lot to do with a peaceful night. When we checked out early the following morning we didn't realize that the hotel was located only 1/2 mile from Rutgers University. Cool! Review #1266 read more

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Looks like the room renovations are complete. At least on the fifth floor. Everything in the rooms is new. Even have proper glassware. No plastic cups. Somebody put some serious money into the hotel. Even replaced the gating system on parking garage. Overall, now a much improved hotel. read more

Costly-a lot of hidden charges. When you book a room in a hotel, it would be nice if somewhere in their literature they mentioned that it would cost at least an extra $27 per night to park your car! Sort of a surprise. The parking garage is relatively far from the main desk. No accommodation for moving bags from the parking lot. No handicap accessibility. The room was adequate. The shower looks nice, but the water pressure is barely adequate. To top it off, the breakfast charge added a hidden 15% service charge, which was not mentioned legibly on the menu or in the price of the individual dishes. Initially, I thought it was a tip, but it wasn't. It was just another rip off. You would think, and organization like Hyatt would be more honest with their customers. They are not. read more

This hotel has a lot of potential, but the rooms need a lot of work. I understand they are in the process of renovating, I stayed here for two nights back in May and I can tell you it very much so needs the renovation. The general common areas of the hotel, lobby, restaurants, etc. are nice and seem to be kept up, they look and feel the part for a hotel in this price point and category. The room, mine at least, did not look or feel the part. The overall decor of the room was very dated by today's standards and the carpet and furnishings were extremely worn and due to be overhauled. There were huge stains on the carpet, and just overall the gold carpet had a grayish tinge to it which was a bit off putting. The bed itself wasn't very comfortable at all either. The staff I encountered while staying here were all very nice, very friendly and helpful during my stay... no complaints there. The location itself is pretty good if you're looking to stay in the New Brunswick area, I was at an event for work so it was the perfect location for that purpose. I have a higher tier status with Marriott, Gold Elite vs. Discoverist, so naturally I tend to stay with Marriott first but there are times where I will stay at a Hyatt property for whatever reason. This is the second Hyatt Regency property I've stayed at, and the second time I felt it left just a little to be desired. I would stay at this hotel again, but it will have to be after the renovation is completed. read more

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We are very disappointed in this property, honestly they should loose their Hyatt Regency name. We checked in for two nights for a local wedding, the sheets on our king size bed had stains and hairs in it. When we asked for our sheets to be changed, the night manager felt like she was accusing us, questioning when we checked in and why we didn't noticed it earlier. I had to explain to her we just pulled the sheets back prior to going to bed but the fact I had to justify myself was frustrating. We didn't ask for any special accommodations, we just asked for new sheets. They then explained how housekeeping is closed and they had to find someone to change the sheets. Additionally, all the furniture had stains and dust on it, we had to put towels and clean sheets down to feel comfortable even sitting on it. Looks like they owners recently renovated the lobby but decided to keep the rooms looking like they're from the 1980s. The hotel rooms are in rough shape, show their age, and unsanitary. I wouldn't recommend staying here, there are much better options locally for the same price. The only good thing about the hotel is that the front desk and bar staff were kind. But the rooms at this hotel are well below the Hyatt Regency standard. read more

Hyatt Regency New Brunswick - Brown stains on "clean" sheets after checking into room. - Hotels Near Me - New Brunswick, New Jersey

I'm traveling with Comfort Tours Canada on a 4-day 3-nights (Hyatt Regency Newbrunswick NJ) trip from Toronto, ON to New York City, NY. Our Tour Director is Natasha and Driver is Miriam on a Kunkel coach bus. This place is one of the stops along the way that I get to leave a review about. It might be brief but reflective of my experience. Hyatt Regency is our hotel for 3 nights. It's a nice hotel away from downtown NYC. The rooms are nicely furnished, quiet and cool the way I like to sleep (during this heat wave)! Buffet breakfast was excellent including omelettes prepared just the way you like it by a Chef. Amenities include a nice bar and swimming pool that I checked out. read more

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Be very careful when paying for anything here and always check your bill closely!!!! I booked this hotel on Hotwire. Standard procedure for Hotwire hotels is to take your card for a deposit only. I happened to look down and notice that it was charging me $200. The entire price of the room. I complained and they said that I still had to pay for the room and that anything paid through Hotwire would be refunded. This is simply not Hotwire's business model. I've booked with them hundreds of times and know how it works. I believe a hotel manager that deals with them for multiple customers a day should already know this. After calling Hotwire and confirming they did indeed get paid for the room already, the night manager assured me I'd be refunded when I checked out. The day manager proceeded to give me the same BS speech when I did check out. Put simply. I'm convinced this is an intentional effort to double bill customers for the same room. I know how business travelers work and you often don't even look at the screen when they are running your card for the deposit. Be very careful with your credit card here!!!! read more

The hotel rooms are large but outdated. Even on a sunny day our room was very dark. The hotel has a restaurant on site, but again nothing special. The front desk staff were rude and lacked people skills. read more

After deciding to go to the Penn State-Rutgers, I decided to stay at the Hyatt Regency. First, it is within a walking distance to Rutgers and is less than a 5 minute walk from the train station. Even if you aren't here to see Rutgers, the area has a nice college feel. The rooms and hallways were both very nice and kept nice and tidy. The beds were comfortable and cozy. The bathrooms looked like they were clean well and up to date. They were also up to date TV wise, I believe they had DirectTV with a Netflix like TV options. They are also kind enough to provide a radio with a phone charger (was the older iPhone type) and a sound machine. They also have pure rooms available for people with severe allergies. I only had three true concerns about the rooms and hallways. First, the wallpaper looked recently updated, however it had some marks and dents on them. Secondly, the vending machines were overly expensive. $3 for a drink! $3! Finally, they had signs claiming that the hotel had a tennis court. However, that is not true. The building formerly had outdoor tennis courts, but they have been turned into solar panels. Therefore, the signage is misleading. The gym and pool were very nice. Treadmills had mini-TVs. Hot towels were provided. Weights, scales and exercise bikes were all available. I especially liked the fact that they provided complimentary hand sanitizing wipes for the exercise material. The pool looked nice and was above average hotel quality. The lobby was beautiful with contemporary designs. I especially liked the "floating staircase." The breakfast buffet was OK. I did not have the omelette made by the head chef, but rather fruit, pancakes, a croissant and a chocolate chip muffin. Nothing was great, but I especially, disliked the blueberry pancakes. They were more of a crape with a blueberry filling. One of the managers is cool and follows Rutgers sports. read more

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Bed bugs. Room 226. The rooms were ok'd and dirty and I have ten bites from bed bugs. I'm allergic to them so there is no doubt. read more

Hyatt Regency New Brunswick - Bed bug bite - Hotels Near Me - New Brunswick, New Jersey

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I just came back from the New Brunswick NJ PlannerCon Party which was held here on July 26 and 27. This hotel went above and beyond to cater to all our needs. We were a fairly large group too. Great food and professional, super friendly service. This was my first solo vacation ever and I appreciated all the different details that went into allowing me to have such a great and comfortable stay here. Loved my room: clean, quiet, bed was so comfy (fell asleep easily even though I sometimes have insomnia). The charging station right next to the bed is awesome. Enjoyed swimming in the heated pool and the jacuzzi was so relaxing! The lobby is beautiful. They have a laundry station as well just in case you need it. A small gift shop is located next to the front desk for snacks and other necessities. Regency Ballroom: Spacious, clean, perfect for events. I heard from the founder of PlannerCon that the Hyatt was quite accommodating when she first started this event a few years back despite all the unknowns of this undertaking and the Hyatt's willingness to work with her has always meant a lot to her. Glass Woods Tavern: I ate here a few times during my stay. Loved the food. Generous portions like the Italian Piadini (see photos). Be sure to try their breakfast buffet; so good! *Photos show: From Glass Woods Tavern: Italian Piadini, Four Cheese Onion Soup with Cheddar Bread, Chicken Farro Bowl, Breakfast Buffet, PlannerCon Party food and snacks provided by Hyatt Regency. Lemongrass Chicken Rice Bowl from Combo Box Poke Nagomi. Also, I highly recommend the Combo Box Poke Nagomi Restaurant (Cambodian Grill etc). Ordered a delicious Lemongrass Chicken Rice Bowl, Calpico Lychee, and Cookies & Cream Pocky Sticks one night. Everything was tasty. It's a short stroll from the hotel if you feel like exploring the neighborhood. Anyway, thanks Hyatt Regency for a perfectly lovely stay. Nancy and Carmelo are the best! Wish my vacation had been longer. If I'm in the area again, I will definitely book here! read more

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This is what their best suite looks like at $500+ a night. Room was completely outdated and run down. Great job ruining our getting ready photoshoot for our wedding at $6k photography onsite doing what they could. I notified management and received an email from Victor, "Executive Housekeeping",Offering to enroll me in to the points program? Completely unprofessional for such a experience and to rent rooms in this condition, at any price point. read more

Hyatt Regency New Brunswick - Hotels Near Me - New Brunswick, New Jersey

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Nice hotel, but what makes it stand out from my standard, cheaper go-to hotel chains? Not much. Room was nice. Typical double-queen, standard bath. Front desk was friendly. Another room had to request more towels multiple times. I'd stay here again. Very convenient location to a lot of restaurants and campus. But I have been cheaper places that had the same amenities and friendly people read more

Best hotel experience in a long time. Nice facility and room. Helpful staff. Quiet. There were barely enough towels in the room for the two of us. And there was a hair in the sink when we got to the room. Same happened the day before in a different hotel. But still, everything else was much better. I'd stay there again and look forward to it. We also got a great price on the room. read more

This is a nice, clean, recently renovated hotel with large rooms and good amenities. Location is great, with lots of shops and restaurants within a mile in all directions. The problem -- a rather big one -- is that the hotel says it will validate guest parking in its attached/only parking area, but it won't honor its own commitment (it only validates in and out, but not your overnight stay). Also, the front desk is sure to mention complimentary coffee from 6:30-10:00 AM, but the restaurant won't provide it (in fact, a coffee shop employee says "the front desk just tells people that, but it's not real". Huh? ). Beware of front desk promises and the hotel vendors' unwillingness to abide by front desk offers. Weird but true. There are only one or two bellhops in this large hotel; they are always on overload, so be prepared to carry your own luggage to and from your room (maybe not a big deal, but it would have been a nice-to-have amenity). read more

I am very disappointed in this property. To be clear, i am in town for a family emergency. I had a beach weekend booked which was non refundable so when this event came up, I was looking to save a buck. I did not pay full rate and booked via a third party, something I rarely do. Regardless, that should not change the experience. I remember growing up this was the crown jewel of downtown. From weddings to brunch, if you were staying in town, this was first class. Those days have long passed. While the overall lobby and exterior are clean, modern and bright, that's about where that ends. Entering our room i was surprised to see the aging and stained carpet, smudged patio door and empty balcony. I was annoyed to see the dusty vents, dirty bathroom walls and heavily stained bathtub. The bed was indeed comfortable and they offer many "comfort" items if you forget to bring something. That dosent make up for the lack of attention to detail from housekeeping. These workers maybe belong at a red roof, if that. At a Hyatt i don't expect coffee splash inn the bathroom door. Finally, I'm old school. There is a clock radio next to the bed that may as well be a doorstop. It didn't work. I will not return at any price be it book rate or discount. Either re brand as the economy hotel you are on the inside or elevate your game drastically. read more

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A group of coworkers and I stayed at this hotel while visiting for a business trip. From the beginning, it was nothing special. Very basic rooms, an awkward lobby and no functioning restaurant. There was no fridge or drinking water in the room which was inconvenient. Overall, my stay was fine. However, one of my coworkers stayed in room 424 and it was infested with bedbugs. He did not realize until he got home and had to go to the doctors because the bites were so severe. I have since wrapped everything I brought in trash bags and stuck them in the garage. I will not be back based on my coworker's experience. read more

Average hotel, average price, average review. I stayed for one night, bed was comfortable. I was surprised by he starkness of the room. I don't think I've ever noticed a hotel room with no artwork at all on the walls. Granted that is not a necessity but it does add to the ambience. They did have a nice no cover jazz band playing the night I was there which I did attend. read more

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Spent the weekend here for a medical course. The staff was very friendly and all wore masks while abiding/enforcing Covid-19 policies. I had a reservation with bed and breakfast included but they don't deliver to your room anymore so you have to place your order between 8-10am and pick it up in a to-go container which made it a little inconvenient. Also, only one washer/dryer in the whole hotel seems like barely anything for a giant hotel like Hyatt and the signs leading to it weren't that helpful since each floor is so big. The room I stayed in had blackout curtains, king sized bed, and plenty of workspace. The location of the hotel is right across the street from local pubs and eateries which made the nightlife much more manageable since city parking in NJ is hectic, to sa the least. The reservation gave me a free overnight parking pass whereas you have to pay for hourly/daily/overnight parking if you had a standard room rate. All in all, a good place to spend the weekend when you're at work that has a mix of business and entertainment for any Hyatt customer! read more

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