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    The Kenilworth

    3.1 (113 reviews)
    ModerateHotels
    Open • Open 24 hours

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    Juli S.

    Edit to add: The night manager I spoke to last night amended the issue for me. I still have not had a response from the GM. The booking issue was resolved to my satisfaction. Hotel Kenilworth seems to be a remodeled Motel 6 or the like. The walls are so thin that I barely got 4 hours of uninterrupted sleep between the late night guests in the halls and the early morning door opening guests. There was hair on the bathroom sink when I first arrived. Cleanliness was good otherwise, aside from some trash in the hallways. The room, itself, is in the basement and you can smell that fact. The pillows are more like throw pillows than actual pillows for sleep. Despite that, the beds are pretty comfortable. The aesthetics are very nice and you are given a warm cookie upon arrival with infused water available in the lobby, as well. As other reviews have stated, you do have to swipe your card and undue amount of times despite giving the card at booking. The front desk staff is fairly dismissive and brusque. I messaged the hotel immediately after making the reservation about a booking issue and never received a response. As it was a family emergency, I booked the same day of my arrival. I brought the issue to the front desk staff's attention upon check in and was told to call the third party service and talk to the manager in the morning (this was at 6pm). I called the third party service the next morning; they contacted the hotel and were dismissed by the manager to whom they spoke (not sure of the person's name). After calling the third party and being told this account, I went to the front desk, as suggested, to speak to the manager. She was not available at 1030am, so the front desk person (who was also present when I checked in the day before and suggested this course of action) took a message with my contact information to give to the general manager, Lauren (sp?), upon her return. No response as of 9pm that night so I spoke to the front desk staff, again. This time I relayed the issue to the night manager who told me to call the third party service. I informed him I had and they had spoken to a manager. He replied that they had not spoken to him (rather brusquely). I told him they had spoken to a manager that morning according to the employee's account of the situation. He then said it must have been the general manager, Lauren, and said he would contact her to check the status. Whether or not the issue can be resolved, I feel it important that the manager respond to direct requests for contact. I am hopeful I will hear from her tomorrow. I will edit the review, accordingly, if so.

    The online photos are completely misleading--this rundown two-story motel is filthy, smelly, and far worse in reality. Within minutes the room's odor triggered allergies and made it hard to breathe, forcing me to leave immediately. Yet they still charged me for two nights and only gave back about 10% as a refund--absolutely unacceptable.

    Two Queens
    Jack G.

    Decent hotel. Comfortable rooms and friendly staff. Checkin seems unduly complicated with the number of times I had to swipe my card for reservations and then the deposit.

    Fitness center
    Stan H.

    From the outside, it looked unassuming to me. Inside is beautifully charming with nice staff. The hotel feels like a weird mix of classy and okayness and I don't know what it is. Maybe part of It is just the general area. Location is convenient to the airport. Area of hotel seems nice itself even though the hilly location on the side is juxtaposed in a manner that make it a bit hard to find. It is a suburban location that can be tricky to get around without paying the toll roads galore around. The tolls make me have a squishy feeling in an already dense area. The general region seems like a mix of nice suburban life and working class. Hotel is great for park and fly as I would've had to pay about the same parking as doing park and fly since I was away long enough. Probably a hotel I would not choose due to price on my Own but it is reasonable for the area and what the offer. Great TV options and classy bathroom accessories. Fridge and microwave and love seat in my room- I did not expect that. Tried the fitness center. No sanitizing wipes available. Most guests here definitely don't come for this but I pushed myself to use this to be a bit active. They have these universal weight dumbbells that works well within this hotel setting.

    Andres A.

    Decided to stay here for one night. We have early morning flights at Newark Airport and we just did not want to have to get up so early to travel to the airport. We checked in and parked our vehicle in the park and fly section of their parking lot. It odds super convenient and not too expensive. It feels good to be able to settle in and take a shower and get some rest before or early morning flight. The hotel is super clean and quiet. The rooms are very spacious and the bed is super comfortable. It is located right off the highway. The staff was very nice and helpful. I will definitely use this place again when I travel out of Newark.

    Two agents but they're both helping guests. How is this place managed?

    Rude, passive aggressive, rude front desk staff. $720 for two nights and my subpar room is in the basement. If it weren't for a relative's wedding, I wouldn't stay here. If you have to stay here. The male front desk agent who was rude set my keys for one day instead of two. So waited at front desk with no one there. Once both came back from helping one guest, Front desk agent asked for my room number out loud instead of checking the system with my ID.

    Bates Motel?

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    Cute and cozy place to stay. Clean rooms and friendly staff. Will be returning in the future.

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    4 years ago

    Nice hotel with some upscale touches. Room was large enough and quiet. Convenient to everything in the Union area.

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    Page 1 of 3

    Ask the Community - The Kenilworth

    Review Highlights - The Kenilworth

    “From the moment I walked in, the receptionist was kind and helpful.”

    Mentioned in 3 reviews

    Read more highlights

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    My recent stay at the Hilton was fairly pleasant. There's ample free parking available for all…read moreguests and the hotel was very clean and nicely decorated. Upon check in the staff was so so, as they could have been more pleasant. At one point I said hi to a front desk employee and he looked and didn't say anything in response. My room was very clean and refreshing with a decent view. The bar staff was very friendly and they offered a nice array of drinks, they were very refreshing and delicious. They offered breakfast and dinner service, at a fee. The hotel was very convenient to alot of restaurants, stores and the airport. I would stay again, besides some of the unpleasant staff.

    Had a a weekend stay and needed a Hotel close to Newark airport. About 20 minutes so this worked…read more Newer and they were nicely decorated for the Holidays. Breakfast is available but wasn't included with my room. That said, they had complimentary coffee and Happy Hour specials at the Bar. My King Bed Room was a good size. A microwave in addition to the mini fridge and safe was a nice touch. I liked the Shower sliding doors vs curtains. Fitness room had all the Cardio equipment as well a weight station and Dumbbells. Indoor pool was more for the kids vs for Laps. Parking is free. A good selection of stores and restaurants nearby. Check-in was easy/quick and I got lucky and was able to check-in early (11:30) on a Friday. Service was friendly and upbeat. Great option close to Newark (EWR) and will stay here again.

    Homewood Suites by Hilton Newark-Cranford - Guest room

    Homewood Suites by Hilton Newark-Cranford

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    First off Horrible parking areas and access to hotel sucks. Leaving is even worse, saw multiple…read moreaccidents my time stayed. 2nd the hotel is pretty clean and rooms are not bad. But if you're here on business or expect to get online, expect not to. Hotel WiFi sucks, even if you pay for the upgrade. But even my personal devices wouldn't work or lag, and my devices are on multiple cellular suppliers, so it wasn't like I was only using Verizon and that had an issue. It was all of them, must be a bad dead spot in the hotel property. The heating and AC sucks also, one room I had had a window unit not installed properly so I had a ton of bugs flying around the room. Other rooms I stayed in either was way to cold or to hot, thermostat are so primitive so they just basically hang on the wall. One of the maids, total smoke show!! If it wasn't for the WiFi be so bad, I would stay just to hook up with the maid

    I had never been to this hotel before, but my family and I were staying there for a weekend trip…read morenear Newark. The lobby was clean and had a pleasant smell. Our room was decent, but it felt a bit dirty, and the shower was even worse. There was rust around the drain, which made the shower look and feel unhygienic; it needs to be cleaned or repaired. We had breakfast the next morning, and while the food was acceptable, I would recommend going to a local breakfast spot instead. Overall, I would suggest staying here, especially if you need to catch a flight to Newark.

    Embassy Suites by Hilton Berkeley Heights

    Embassy Suites by Hilton Berkeley Heights

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    I stayed here for a few nights and liked the suites. It was like a small one-bedroom apartment…read more The rooms were clean. The mattress was a tad soft, but acceptable. Staff was friendly. 1 star off: Even though the hotel is located in a residential area, there was still quite a bit of street noise. The walls were thin and either construction noise or a neighbor's alarm woke me up every morning. Breakfast was included. There was a Starbucks conveniently located right in the lobby, i.e. you can roll out of bed and get a coffee without putting on the whole gear to go outside in the cold. Happy hour occurs every afternoon, and upon check-in, I was given a few drink tickets. I didn't end up using them, but it was a nice add-on.

    This is the first more modern Embassy Suites I have stayed in. No river with ducks and fish, no…read moreglass elevator, no open ceiling center with floors of overlooking rooms, but still very inviting with a clean, high ceiling entry and modern fireplace. There was also a large Christmas tree outside when I walked up. Now for what's the same as in get past... omelette bar! Complimentary hospitality hour with adult beverages and snacks (be sure get a ticket at the desk if you check-in on the app), large spacious rooms and bathrooms with modern updates! I love the proximity of this hotel to the Newark airport (around 25 minutes away). I also love that there is a Starbucks and restaurant (grain and cane) downstairs for convenience. I took advantage of both for an evening beverage (they Starbucks closes at 6pm) and dinner. This hotel is located in a quiet business area and I love that there is ample free lot parking which I've found to be quite rare with Jersey hotels! The front desk staff are very nice and even took the time to ask how my dinner was! This also seemed to be a very popular wedding guest hotel based on large groups I saw checking in and wedding guest gifts behind the desk. I'll be sure to consider this hotel as an option next time I'm in the area, especially before a flight out of EWR.

    Hampton Inn Linden - Guest room

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    We stayed for 5 nights in mid-August 2026, in the middle of a heatwave, and our room AC was not…read moreworking. They had to provide us two fans, and then eventually move us to two different rooms on the fourth floor because the rooms were not cooling down at all. When we finally got a room that had working AC, the internet was not working, so we couldn't watch anything on the TV. The towels in the first room we were checked in had stains on it. When we asked for more toilet paper, none came - we had to go to front desk to get it. There were flies in two of the tree rooms they transferred us to. Flies are not attracted to clean surfaces, so something unclean is attracting the flies. The doors wouldn't lock. You had to slam it hard, if not, a small push will open your door, no key needed. And this is true of all three rooms they put us in. That is a serious security issue! Guests who leave their room and hear the door close may leave under the assumption their stuff is safe. The maintenance guy who didn't fix our AC accused us of having too many people in our room...said he saw 8 people in the room, we had 4. When we found out what he accused us of, we asked for the manager's contact information. The manager was not there, so the staff wrote down his email address. A quick Google search showed that the email address the front desk gave us was not right. When I emailed the manager, I copied corporate. Corporate Guest Services did apologize for what we endured, but not the manager. The lack of response from the property manager reflects poorly on the Hilton brand and explains the lack of professionalism from the staff. This by far is the worst Hampton Inn I have ever stayed in (and I have stayed in plenty across the US), and I will make sure to post this on every review platform. UPDATE SEP 10, 2026: The manager emailed me on 8/20/2026 and asked for my contact information so he can speak with me directly about our stay. I replied the same day with my contact info. It has been three weeks and no call-back. Speaks VOLUMES to the type of manager he is that it is taking weeks to call back a customer (if he truly intended to call back). To the credit of the Hilton Honors brand, they did reward me some points to my account by way of apology for the maltreatment and inconvenience.

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    We were in town for a 2 week work trip and decided to try this place. What a mistake…read more 1) Sleeping is impossible because it is so NOISY! - You are right near major highways with incredible road noise. - Add to it, you are on the flight path of jets landing at the airport. 2) Breakfast is very weak. Extremely limited. Only flavored/sugary creamer for coffee. No 1/2&1/2. Had to go buy some. 3) Guy at check in was terrible. His customer service is so bad, the DMV is jealous. Couldn't understand a word he said. Made it clear my checking in was taking him away from playing on the internet. Wasn't even offered a bottle of water the first night. Had to buy one for $4. 4) Pillows are terrible. Had to go buy one. 5) AC is an old mini-split that just adds to all the noise 6) TV had about 8 channels so ended up having to watch TV on my laptop at night using sling One night here is long. Two weeks is hell on earth.

    I absolutely love this place. Here for work purposes. My room is a suite, has a kitchen, they let…read moreme borrow an electric cooktop, there's a dishwasher, refrigerator works great and the entire building is very clean. The bed is comfortable, my favorite are the pillows. There is no noise that I can hear from the 4th floor except for usual hallway noises when people are out and about. The parking is easy. I used the gym several times and it's never busy. I used the laundry room as well and very easy to operate. The front desk can give you change. The front desk has been beyond helpful during my stay. Highly highly recommend this place.

    The Kenilworth - hotels - Updated September 2026

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