Clean, bright. Dog-friendly. Very nice suite with living room, kitchenette, bedroom, and bathroom. Nice toiletries and plenty of towels provided. The breakfast wasn't the fanciest I've ever seen, but we stayed over the holidays and I'm sure they were running on a skeleton crew. It was passable- one type of milk (2%- no skim, no whole), a few containers empty or nearly so (cereal, fruit). I'm really not going to complain about not getting my cantaloupe for one morning if the tradeoff is that whoever usually fills the cantaloupe bin is spending a national holiday with family. There is no tv in the breakfast area, so you can't watch the morning news, as I like to do. One hint: the grassy areas are not super clean. It's not clear where to take your dog when she needs a potty area, and people are clearly just using any grassy area- and not bothering to clean up after their pets. Unfortunately, I only discovered this AFTER my dog had walked through a pile of some other dog's poo, so I got to clean that off her paws. (And after I'd carefully cleaned up her own poo.) Merry Christmas I guess? It seems pretty obvious that you shouldn't leave your dog's poo in a public place, but maybe there need to be signs to this effect. Just be careful where you walk your dog (and yourself) and you'll be fine. read more

I would give 0 stars if I could. After a very long flight, the connected flight got cancelled. The airline sent us to this hotel, which was another 45 minutes from the airport. We arrived exhausted, frustrated, and simply expecting to be checked in with the voucher provided by the airline. Instead, we were met with hostility and absolutely no empathy from the woman at the front desk. The hotel was overbooked, yet she made that our problem. She repeatedly told us it wasn't her responsibility and that if we wanted to stay, we would have to pay out of pocket despite having a valid airline voucher. At no point did she show any concern for the situation we had been put in or make any effort to help. Travel delays are stressful enough without being treated with disrespect. Front desk staff are often the first and only people guests interact with, and basic kindness and professionalism should be expected. Being tired travelers stranded far from the airport did not earn us even the smallest amount of compassion. What disappointed me most wasn't the overbooking--it was the complete lack of humanity. We didn't deserve to be spoken to with attitude for a situation we had no control over. This was, without question, one of the worst customer service experiences I've had read more

The room was pretty nice. The kitchen had appliances, which was really helpful. The beds were SO comfy. The breakfast is good, too. The only thing I didn't necessarily like was the fact that there were bugs in my room. When I first went into my room, I saw bugs. I had a laundry basket and I put it into the corner of the room. The next day, there were bugs crawling inside it. I don't know if it's just my room, but this experience would be so much better if they just got rid of the bugs. read more

Sonesta ES Suites Princeton - The bed (I was thinking about stealing the pillows cause I loved them ) - Hotels Near Me - Princeton, New Jersey

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I stayed here for three days with my family. The only complaint I have is that the room was outdated and needs upgrades. Other than that, the two bedroom room was very spacious and the beds were comfortable. I will stay here again and I would highly recommend this place. read more

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We have a family of 8, so I paid for a 2 bedroom with a king bed and 2 doubles through Travelocity. When I arrived at the hotel I was given a handicap 2 bedroom with a queen bed and 2 doubles. The front desk clerk Mustafa Mohammad said there was nothing he could do to change the room because we booked through a 3rd party. He also stated they were fully booked so our room was given away. I asked him to speak with a manager, he claimed he could not get in contact with her that night she would be available the next day. The room smelled terrible. The carpet needs to be cleaned. The pullout couch mattress was gross with blood looking stains. The mattress covers were ripped. Don't use the steam setting on the iron it burnt my daughter's skort. They only had 3 sets of towels and wash clothes for the room. We tried calling the front desk from the phone in the queen room but it not work. We used the other phone to call Mustafa and was told he didn't have any towels and house keeping was gone for the day to call in the morning. Unfortunately we could not bathe before bed after traveling for 7 hours. The buffet breakfast was terrible the best part was the yogurt to go. I spoke with Manager Bobbie Lal the next day she claimed that because we booked through a 3rd party she could not refund any portion of the stay. She advised that I call Travelocity and she would explain the situation and agree to a refund percentage. Travelocity contacted the hotel 3 times on separate days and each time they were told that they did not have the authorization to make any changes and the manager was not available. I would never stay at another Sonesta since this is allowed. I will be contacting the corporate office as well. read more

Whenever booking on a third-party app, they do not tell you about the deposit You only find out once you actually get to the hotel. When something sounds too good to be true it normally is the room was only $128 but the deposit was $250 which is exceedingly high, and if you're on a budgeted vacation this deposit cost will definitely set you back for the next seven business days read more

Bad customers service, stating I would receive a credit of a deposit of $250. I have been waiting since before July 7th. I'm being told it was returned, made a claim/dispute with my bank and the bank stated no refunded has been issued. Another friend hasn't receive a credit on her deposit of $250 either. DO NOT RECOMMEND STAYING AT THIS FACILITY. read more

Our reservation was booked under Princeton University travel system as we were relocating from California to Princeton NJ and needed to stay in a hotel for a short time while until our new home was available. This hotel was specifically chosen because they allow pets and we were traveling with a cat. After spending the entire day traveling to NJ we arrived at the hotel at 8pm and were told by the front desk agent the hotel does not allow cats. She was quite rude about it and insisted it was on their website. When I pulled up the website it did not say the hotel did not allow cats and she was unable to point out where on the website this policy was stated. After telling her the reservation was booked through Princeton because we were relocating to the area and had nowhere else to go, she begrudgingly called the General Manager. The General Manage made it seem that she was doing us a great favor and this was a terrible inconvenience to her and the rest of the staff. I again asked exactly where on the website the no cat policy was and she was also not able to tell me where it was. She was very concerned that the cat was going to tear up the room and particularly the couch. She mentioned several times during the call that she was very concerned that the cat was going to tear the couch apart. We then had to put down a 250$ deposit on top of the 75$ nonrefundable deposit and she told us that we would have to pay for a new couch if the cat tears it up. We then drive to the back of the hotel and realize along the way that the entire property is under construction. This is also not listed on the website. If you are having the whole place renovated at the same time it seems like this is something you would want potential guests to know about ahead of time. The construction was starting as early as 730 in the morning and would go all day every day including on the weekends. Our room was on the second floor (Room 821) and it was right next to a hole where a stair well should be but was no longer there. Why would you put a guest in this location? There were also no lights on outside on the second floor. So on top of being next to a taped off hole there is not enough light to see. We get into the room and notice immediately the room smells like it has not been aired out in quite some time and that the carpet is already torn up and that the couch is already stained up and looks like it needs to be replaced. At this point I felt compelled to email the GM regarding the state of the room because I felt like she would have tried to blame the damage on our cat and make us pay for replacing carpeting and the couch. The GM never bothered to reply to my email. After staying in the hotel for a few days we noticed the tub did not drain properly at all. You would be standing in 2 inches of water by the time you finish taking a shower, the can opener in the drawer was so rusted it was not sanitary to use and the ironing board was only held together by the cloth covering the board. When I went to open it to iron clothes for work the entire thing fell apart. The Sonesta was chosen because it was marketed as an extended stay property that is as close to home as you could get but it was a massive disappointment and we felt uncomfortable staying in this property for the entire week and a half we were there. We did not even get maid service because I was concerned the maid would have seen the cat that it would have started the entire fiasco over again regarding the pet policy. This was our first time staying at Sonesta and I don't believe we would ever stay with this brand again. It was the most unwelcoming hotel we have ever stayed in. read more

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I was pretty upset when I checked in at Sonesta yesterday. We booked a room for $99/night. When I checked in, the staff member at the desk informed me that it would be an additional $75 for my dog. I was never quoted $75 for having a dog. I booked this hotel room a month ago and in my booking order, I stated that I had a dog. At that point, an email or phone call from Sonesta would have been appreciated so that I could have made other arrangements instead. They claimed the fee was for a dog deep clean but we pay half that in the DC area for pet rent in an apartment for a MONTH. Our dog is a tiny miniature schnauzer who doesn't even shed. We stay in many, many dog-friendly hotels and are usually charged $0-$10/night. When I informed the woman at the front desk of this, she scoffed and said "What hotel is that?!" and I explained to her that we've stayed at dog-friendly Hyatts, Marriots, Alofts, Days Inns, etc and been charged NOWHERE near $75 a night. $10 is the maximum we have ever been charged. We were in the area for a wedding. We drove 5 hours up to the hotel, had about an hour to check in and get ready for the wedding before we left. We had no time to cancel and rebook another dog-friendly hotel. I am disappointed that no effort was made to remedy the situation. We left our room in pristine condition, I hope that Sonesta enjoys that extra $75 we gave them for no reason. read more

stayed for one night , it was so clean everything was perfect. The breakfast was blah guess that's why it's free didn't expect a 5 star meal, but the hotel is beautiful , will return ! read more

Sonesta ES Suites Princeton - TV area - Hotels Near Me - Princeton, New Jersey

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*Went from a one star to a 5 b/c I spoke with the manager and he made things right *For $100 a night you need to absorb some corner cutting, the place was a war zone, complete remodel, my windows were visqueened and windows taped, the mgr moved me and took care of it, great service *The bfast buffet is decent, lots of options, evening food isn't really worth bothering with, the pool closed a week before I got there in mid sept too *Fire alarms, construction noise all day every day I was there, workout machines weren't all functioning but there is free laundry and again, the mgr Marcel made things right so kudos to him read more

Have been using this hotel for over 8 years now. It's been sold to a couple of different brands in these past years. They have maintained their standards al throughout though. They updated the hotel a few years back and love their 2 bedroom suites (real good value for money). They have a good choice in breakfast, nice staff and the hotel is right on US 1, so really good location. read more

We've stayed at Sonesta in the past 3 months on two occasions for a total of 14 days. The first visit was in April 2013 and the second was July 2013. On the second visit, after staying at Extended Stay America, once in South Brunswick, then 2 nights in Rutherford, my husband had enough and stayed on the phone with Sonesta to secure our last 6 days of our trip at Sonesta ES Princeton. At Extended Stay, outside of a guest paid washing machine and dryer facilities, and a nicely furnished room, it had nothing else to offer on the premises except a sidewalk around the parking, but there was an awful grap and go breakfast. When I asked for a gym, then jacuzzi, then community or breakfast area, I was told they don't have it there. Extended Stay America, please learn from Sonesta. At Sonesta, for guests they have free laundry facilities, jacuzzi, gym, swimming pool, basket court, business office and nicely landscape grounds for their guests to walk around in. The community room not only offers a very nice breakfast, but 4 days during the week, it offers a nice supper. On the weekends, they have staff man a BBQ grill and the staff will cook whatever you bring them. There is one maintenance man in particular if you happen to visit Sonesta ES Princeton, his name is Jay. He's someone you'd like to hire to work for you because of good energy and attitude toward guests and his obvious love of the property. I rate Sonesta a five star because we've stayed at Marriott Residence Inn, Staybridge and Extended Stay; and Sonesta earns a five star!!! Staybridge is also good, but not as good as Sonesta. read more

I have been looking for a nice getaway for the weekend. After looking around I have found this hotel. (thanks to orbitz)  The sonesta suites in Princeton.  First. The exterior and grounds are BEAUTIFUL.  And was greeted by amazing and generous staff.  Quickly checked into my room.  Room was so clean and comfortable. Everything looked so good and clean and well taken care of. The beds. Bath. Little kitchen. And nice big UHD TV screens.  Beds were so comfortable that we fell asleep within a few minutes :).  It's a 5 star hotel in my opinion.  Awesome places to shop. And to eat  Dunkin donuts.  7-11  Gas stations  Burlington coat factory.  walmart  Close to all big shopping malls.  I'm recommending this to anyone looking for a real mini vacation. read more

Great place to relax, was here on a business trip from l.a. stayed 3 weeks. Rooms are nice and comfy, 3 tvs. I was supposed to to get a one bedroom but since they were out they have me a two bed room. Kind of big when you are shine but it was chill switching rooms every weeks lol. Room service was awesome. Breakfast was a bit on the weak side. They use to have free beers but do to obvious reasons (economy) they don't but they do sell beer $1 each. Pool was closed so that sucked. There is a small basketball court , they loan you the ball. I loved the fact that my job was across the freeway from this place so I was there in 4 minutes. Overall I really liked this place read more

Sonesta ES Suites Princeton - Stayed here for two weeks in business trip from l.a. rooms are nice, room service did it's job nicely. Well stay again soon - Hotels Near Me - Princeton, New Jersey

I am literally ill as I compose this. Upon entering my room with my daughter, I noticed an unpleasant odor. Because we were checking in rather late and needed to run out to grab dinner before local restaurants closed, my daughter urged me to hurry and not take the additional time to request a room change. We had an early morning appointment and needed to get to bed. Against my better judgement, I said nothing but noted the seedy ripped furnishings and filthy carpet and assumed that the smell was mildew. It was not until the morning that I discovered that, while certainly the room smelled of mold growing on the ceiling in the bathroom and a filthy carpet, the odor I was smelling was because the toilet in one of the two bathrooms (which had been unused by us until morning) had feces smeared on the outside of it. I nearly vomited. I can only imagine what bacteria there was in that room. I went to the front desk to report the situation and supplied a picture of the toilet. The clerk offered no words. Not even an apology. She only gave me the general managers card. I attempted to call and was told he was not in or available. This is DISGUSTING. I have felt physically ill all day. Sonesta hotels should be horrified to have this location represent their hotel chain. I have never in my life been in a hotel where feces is actually visible OUTSIDE a toilet and there is zero attention given. This has to be a health code violation. I have pictures of the bathroom but feel they are inappropriate to post because of the gross nature but I will post the condition of the furnishings. read more

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Everything was great except for the rats in the garbage. The good things: * Easy to get on and off U.S 1 highway. * Very friendly staff. * Ample Parking. * Good room lighting * Quiet The bad things: * No HDTV. * At night, you can hear the rats in the walls. * The rats make it into the garbage under the sink (scary surprise!) read more

Great clean rooms. The rooms were quiet. The pool was perfect!! Shortage of towels at pool but we had some of our own. One a very main road so not walking distance to anything but super close drive to anything you need! read more

Now, family and I are in town a few days for funeral arrangements. Normally I would have rated 4 stars. However, my fiance and I were the first to arrive in the group today. Rest of my family wasn't due in for 5 more hours. So he and I were having "fun time" while we could, next thing I kno I hear something. So I got up to see and I'm stark naked and there's one of the house keepers standing in the door. I quickly tuck behind my open door n poke my head out, exclaiming, excuse me! As she continues stepping in, and sets a piece of paper on the end table! Now you would think that knowing the room was occupied they would not of walked in period and just slid the notice under door, like at ANY OTHER HOTEL I'VE STAYED AT ( there is no "do not disturb" sign in the room, front desk delivered a magnet after I complained). Well after being completely shocked and mortified, I read the notice, stating that between 8 am and 4 pm tomorrow, they would be replacing the thresholds in every suite in this unit and would need access to the suites to do so. Now, who in hell in their right minds would book people in a building they are doing work on! !? If it were one or two I could see, but they scheduled work on every suite! Wtf! So I call the front desk, express my concern of the house keeping just barging in, catching me naked, and continuing to walk further in my room.... rather than apologize, he asked me if the employee did anything to make me feel uncomfortable when that happened. Well besides all the obvious! Are you kidding me! Then ask about the work to be done on the room tomorrow, asked if we could move to another building, since a disturbance like that in general is absurd, never mind the fact that we are in town for a funeral/arrangements. During our time of grief we don't need to be intruded on when they shouldn't of put us here anyway! The only thing they had available was on the third floor. My aunt cannot handle all those stairs. So we are stuck here. He did say after about 5 mins of discussion of these matters that he'd tell them to wait til friday to service our room. With only a simple apology for the utter disregard to our privacy from his staff, I debated on checking into the double tree next door, however, we paid 370 for this room already. It's not fair to us to have to move, and pay more money out of pocket at another hotel so we don't have to worry about Intrusions. Absolute WORST customer service ever. I'm not impressed. He could of offered to refund our stay at the least. Then I get sent to grab snacks. Well lo and behold, Irene At the front desk informs me that her boss did not order suggested inventory, so all they had to choose from was mentos and fudge - striped cookies. That's it. That's all. No vending machines or anything. Overall I'm not happy at ALL with my stay, especially with all going on right now. The rooms are fantastic set up tho. Ashame it's poorly managed. read more

+ Clean when I moved in + Nice breakfast + Pleasant staff - Sheets changed once a week - THIN walls/floors/ceilings so almost all sound is heard through the floor/wall/ceiling - Housekeeping doesn't seem to bother cleaning the bathroom sink, floor, mirror daily during their "light housekeeping" regimen. read more

At Sonesta I got to stay in what was basically an apartment, with a full kitchen and living area. Why would anybody choose an ordinary hotel room over this? The prices are similar. Breakfast at Sonesta was excellent too. They had a variety of hot and cold items. Far better than those lame continental breakfasts served by most hotels. Overall this was a perfect place to stay at during my visit to PPPL. Beware that there's another Sonesta ES Suites on the same side of Route 1 just a few minutes to the north of this Sonesta. I suffered a frustrating episode of disorientation and confusion because of it when trying to get back to my room one rainy night... read more

The hotel is on Rt 1, close to several labs and offices but not really next to anything. That's not the hotel's fault; that's just how this part of NJ is structured. I was surprised by how very old the interiors were; they're in desperate need of an upgrade (which I'm told is going to happen in 2014--my stay was in early 2014). But it was clean, simple, efficient. Breakfast was surprisingly good (better than the typical US "continental" breakfast). Service was excellent. On the day we left there was a heavy snowstorm, and the hotel had laid out hotel-branded snow-scrapers on the front desk, a very nice touch. So, if you don't mind a faded decor and out-of-the-way plug points, it's a very good, affordable choice (unless the price changes significantly after renovation). read more

Nice place, I was honestly surprised. It's the first time I stayed in a Sonesta Hotel , they are little apartments

Stayed here for 2 weeks while on business. The good: friendly staff, affordable, not too far from Princeton, free laundry facilities, free breakfast, and free appetizers/happy hour beverages. The bad: limited food items during breakfast and also during social hour. Though I don't expect much since it was free, the beer and wine were terrible. Housekeeping did an okay job, though at one point, I had to call them again because they did not do a good job at cleaning the room. Overall, an affordable place that seems to be family-friendly, but could do better in their food selection ---better choices should be available on a pay-as-you-go basis. read more

This was our second time staying at this Sonesta ES Suites and we look forward to returning. The rooms are great, the staff is terrific, and breakfast is delicious. read more

This hotel should be inspected by the board of health. We checked into our room and needed to drop off our bags so we could make a reservation that we were late for. We returned late that evening, changed and went to sleep. The next morning we started to unpack only to realize that the room was never fully cleaned prior to check in. There were empty cans of beer in the trash cans, a used tea bag still in the coffee maker and a huge fly in the room. I went down to the front desk to complain and was told that the room was cleaned prior to us checking in. They said they would send housekeeping sometime that day. I went online and found another area hotel and made a reservation for that evening. I went to the front desk and advised them that we were not comfortable staying in that room nor any room in the hotel. Before I advised them of this situation, there was a woman in front of me making the same complaint to the hotel management. Management really didn't seem to care of either of our complaints. I called today and spoke to Cindy at the front desk. Cindy said she remembered speaking to me and denied that the woman in front of me was also complaining. Cindy also said that after we checked out they found trash in the room, but instead of acknowledging that the trash was there prior to us checking in, she accused US of making the mess. In all the years traveling, I have never encountered such a rude and unprofessional person being part of hotel management. WARNING: Stay away from this dirty, disgusting rudely run dump of a hotel. I gave this a 1 star rating only because you couldn't post without assigning at lease one star. What a joke. read more

I love this place!!! Feel home!!! Just feels like DR that it's comfortable breakfast is really good and house keeping!

Nice staff. Relatively friendly. Breakfast is decent, nothing special. The bacon was the best part. TV's are nice but no HD I don't see the point in having these wide screens. Not nearly enough towels in the bathroom. What bothers me the most is the horrible wifi connection. It cuts out every 5 minutes. Incredibly annoying. If I have to stay in New Jersey again I'm definitely trying another place to compare. read more

Bobbie, Adam and the rest of the Sonesta staff are amazing! We love coming here every year for our annual reunion!

I stayed here for the first time over this past weekend. The room was beautiful, so clean and updated. Me and 7 friends stayed in one of the suites and everyone slept comfortably. I slept in one of the individual beds(I'm pretty sure it was a full, def not a twin) and it was super comfortable! The kitchenette area was perfect size for all our snacks and food! It was very roomy and just gave that cozy and comfortable feel. The main lobby was so nice and looked very relaxing. The woman at the front desk was so sweet and very friendly. All of the rooms are separated so unless your in one of the front buildings, you aren't connected to the lobby. You have to either walk or drive over there which isn't terrible. I would definitely stay here again. read more

I made reservations in Jun 2017 for Aug 2017. We had 3 two bedroom suites. All together 7 Adults and 10 kids with food to cook. We had to through food away because of not haveing the proper accommodations. We traveled from DC and get there for them to tell us they over booked and they have no more rooms. To remind you they have two properties. At the end of the day EXPEDIA was part responsible of relocating us. We stayed in that parking lot for 4 hours trying make EXPEDIA and/ or SONESTA to get us appropriate accommodations. We Found and Paid our own hotel that we got at 10:30 at night. We ended up paying $300 a night a family. I have contacted Sonesta and Expedia. They are playing the blame game Nobody has offered my family anything for our inconveniences and troubles. Sonesta says it can happen at anytime (we have taken many vacations and this never happen) because actual lives there for months at a time. So if they decide to stay another month or so they take someone reservation. I notice our family along with another African American family reservations was the only ones taken back. The only family was a family of 5. I guess you have to be occasion or a Jewish to have that ES (extended stay)and/or not get your reservations taken away at Sonesta. read more

All good. Rates reasonable, nice rooms with lots of amenities. Excellent staff service.

I walked into this hotel because there was a flood in the area and all the roads I needed were closed off. Adam at the front desk was so kind to let me wait in the lobby for several hours and even checked on me often to make sure I was doing ok and comfortable. He showed me where anything I needed was located and told me if I needed anything more to just ask. Even without staying in an actual room, I would stay here or at any Sonesta in the future based on the level of hospitality he showed to me even as a non-guest here. Thanks again!! read more

Fantastic experience. The staff works to make your stay as wonderful as possible. I worked with Adel, and he was great.

Very nice very clean very polite , more of a room then you would expect for the price. This is like an apartment or small house. Awesome just awesome I will find a reason to visit the area again just to stay here. read more

This was the worst experience of my life!! By far the worst customer service ever !! My sister and her friends are graduating and wanted to spend the weekend relaxing and taking a trip to six flags being that none of them were over 21 I came along as a chaperone. I had some fraudulent activity occur on my bank account so i was unable to book the room being that my little sister had a card I called up the hotel to see if they would allow us to book it with her card and me still check them in upon arrival. I spoke with Bernie who allowed us to book it and everything seemed okay. When we arrived at the hotel Carlos the manager was checking us in and would not allow me to check them in with my sisters card after traveling an hour and a half by train and then taking a cab to the hotel. I asked him what would be our next option his response was "I can cancel the reservation" which is not what we want to hear coming all the way from Brooklyn new york. He gave me a really hard time and an attitude. He eventually said he would allow us to check in after i stated the employees name whom I spoke with. We then had to wait two hours in the lobby just to check into our room and when i went back to the front desk to see if the room was ready there was another employee who was at the front desk who then proceeded to give me a hard time checking in and was arguing with me about the same issue I just explained to Carlos. When I asked to speak with the manager she said okay I waited for about twenty minutes and when I asked if he was coming out of the back she then told me he was gone for the day. After three hours of going back and forth we were finally able to get into the room. Later on the girls were outside in front of the room when we got a call about a noise complaint I said ok and made the girls come inside and go to bed. I turned off all the tvs and the lights just incase they decide to call again. About an hour into my sleep there was a loud bang at the door. I opened the door it was the police saying that we needed to leave and that management had called. I showed the officers that everyone was sound asleep and had been for over an hour, the police informed management and they came to see for their selves. seeing that everyone was asleep they left us alone for the rest of the trip. THIS WAS THE ABSOLUTE WORST HOTEL STAY EVER! I feel as though they thought we were young girls who were going to trash their rooms and they also made us sign a no party policy and being as thoughI was standing at the front desk for over two hours I didn't see them make anyone else sign that !! I feel discriminated against and its sad that these girls who worked so hard in school had a horrible prom/ graduation trip thanks to the staff at sonesta. read more