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    Hyatt Ziva Cancun

    2.3 (3 reviews)

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    6 months ago

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    Royal Inn

    Royal Inn

    (2 reviews)

    $$$

    This was the best place I have ever stayed at the beach and it is beautiful I am going back in…read moreSeptember and will go to my house to get some things to put in my house so that we don't

    This place is down right wrong! HORRIBLE OBNOXIOUS SERVICE!!! Its owned and managed by sleazy…read morepeople. I've called a few days in advance to book a room for a night out. When I called initially, the day time guy told me they have a jacuzzi room which is quite "popular," so I figured why not. He told me it was occupied and he didn't know when the people occupying it would vacate. Hence why I called a dozen times in hope that it would. He took down my information to book another room just in case this one would pan out. After calling the day of, he notified me that it was not be vacant and I would have to go with the other room, which was fine by me. I confirmed with him that he took my reservation down. I'm a bit of a stickler when it comes to making plans, so I called an hour ahead of arrival to check on my room and there was another person answering the call. He told me not to worry, the place would have my room ready for me. Once I got there, the same man behind the counter, disgustingly rude and obnoxious man might I add, denies me a room. Why? No clue. He claims there is no reservation and starts giving me a enormous attitude when I told him a called a dozen times and spoke to both him and the other person on the phone to make sure there was something available. I asked him why he was being so rude and why he refused to give me a room and he claimed he was all booked and there was not one room available.. Which was complete horse manure, since as I sat pissed off in the parking lot, i watched two couples walk inside and be given a room. Needless to say I will never return and will steer all my friends against this place. STAY AWAY

    Hyatt Ziva Cancun - hotels - Updated July 2026

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