Vanessa at the 95th and Damen location was very helpful and professional. She made everything so…read moreeasy and was efficient with the knowledge of everything in and about the facility. However the price is ridiculous. They go up every year and just charge way too much for this economy. It doesn't even allow access 24/7. The management was great (5 stars). The prices get (2 stars). I recommend dealing with Vanessa if you already have a unit there

They have decent storage units but ridiculous how you can't reach corporate by phone to complain…read moreabout an employee(one of the numbers hangs up after a few rings). Unprofessional and inconvenient!!

I have been a satisfied Safeguard 'clienT' for nearly 8 years at Lakeview location N Clybourn…read moreAvenue . with only one exception (flooding not caused by them but lack of city gutters maintenance during storm). in that instance m, they reached out immediately w/notification and assistance remedying any serious damage/loss due to water encroachment in unit. I admit I would be happier w/o the rental increases of last few years; however, they were very considerate of financial hardship durung COVID. Most recently, my storage needs have changed and in the process it's been a true blessing to have Mario facilitate making what has been a stressful situation as stress free as possible. Mario is not only efficient and knowledgeable but helpful and a kind human being! I hope Safeguard acknowledges his true value added to their business profile. thank you Mario!

A great experience. Very helpful and informative staff assistance. I worked with the Assistant…read moreManager and he was awesome. Would highly recommend.

This is a terrible location to rent from. Namely I was given a rental van with 6 miles to empty,…read morebut asked to bring back with 1/4 tank. Hahahah! Good one! No. The guy helping me kept helping other customers and employees while I was attempting to get the transaction completed. Sadly I only had THAT day to move a few items to storage so I was stuck. Simply put - totally terrible experience.

I've been on hold for over 20minutes, and the customer service experience has been very…read moredisappointing. It feels like customer concerns are not a priority. I would recommend improving management practices and investing in employees who are motivated to provide quality service. Better communication and responsiveness would go a long way toward improving the customer experience.

Update on my review. U-Haul representative called me this morning and ask me about the complaint…read morethat I did online. I told her that I was billed for not putting gas back in the vehicle and mileage which was incorrect. That I put $20 in the truck to replace the gas. That one of their employees checked and inspected the vehicle interior and exterior and stated that all was good and I would receive a refund. She put me on hold to go check the vehicle and said it was on full. It's three days later and it hasn't been rented. Well all I can say is that the truth prevail and they are reversing the charges and I will receive my refund in two to three business days but I will not be using their services again.

The worst experience of my life. I went for a simple hitch install on my Camry. A standard,…read morenon-hybrid common car that has never had any modifications done. All parts for the hitch are their own. For anyone that has done this before it shouldn't take anymore then around 20 minutes. They offered wiring for an additional cost and since I was here, I figured why not. The window I was given for for an hour. I figured approximately an hour and a half just to be safe. They almost a full four hours stating "needed time to charge a battery" and "complications". Clearly they didn't know what they were doing. I needed to go to work and the manager Orran just kept staring that he could remove the hitch and wires and it would take about the same as the amount of time as it would to simply finish it He kept promising completion in 15min. 40min. and then when I would remind him he would change the amount of time he claimed originally and then he changed what time he stated it. These people are so corrupt and dishonest. They even charged me additionally for the "extra time". Finally, they refused to give me any kind of a warranty on the work they did or on their parts.

They arrived 20 minutes early and even though I wasn't completely prepared they were kind and…read morepatient and allowed me to just sit back and care for my infant while they did everything. They were careful with my things, gave honest suggestions and moved me across the city. Steve we got to my new place they moved everything in quickly and put items in the proper rooms and even helped me rearrange furniture to my liking! 1st time using a moving service and I will never move myself again. I will definitely recommending them to all my friends and using them for my next big move!!!!!!!!

I hired Aaron's Bros Moving System, Inc. in Bronzeville on July 29th to move my belongings from an…read moreapartment into a storage unit. Unfortunately, my experience with this company was extremely disappointing and unprofessional from beginning to end. The company initially presented itself as professional, which is why I felt comfortable moving forward with the reservation. However, I regretted that decision almost immediately after the movers arrived. The crew appeared disheveled and unprepared to complete the job efficiently. Throughout the move, workers were arguing with one another, disappearing for periods of time, and leaving only one or two of the four movers I was paying for actively working. One worker even smoked a Black & Mild in the hallway of my building. I did everything possible on my end to make this a smooth and efficient move. I had boxes positioned near the back door for easy loading and even assisted with wrapping dressers because the movers were not consistently working. Despite paying for four movers, the lack of coordination and productivity unnecessarily slowed the process and ran up the clock. I specifically requested that my furniture be properly wrapped and protected before being placed into storage. This was not done with appropriate care. I also requested that certain belongings be placed toward the front of the storage unit so they would remain accessible. That request was not properly accommodated. Instead, my belongings were dropped, stacked, and eventually tossed into the unit without organization or adequate protection. Even the lead mover became visibly frustrated with the crew and was aggressively cursing at them over some of the same issues I had concerns about--their lack of effort, efficiency, and professionalism. As the five-hour timeframe came to an end, the situation became even worse. Rather than handling my belongings carefully, the movers appeared focused on beating the clock and began putting items into the storage unit any kind of way. There was no uniformity or concern for protecting my property. One mover dropped one of my totes, causing papers and other contents to fall out. When I addressed the situation, instead of apologizing, he became argumentative and told me, "You have too much shit in here" and "You should've got a larger storage unit." This was completely inappropriate, disrespectful, and unacceptable behavior toward a paying customer. I also requested to speak with management about my concerns. Unfortunately, the manager I spoke with was rude and abrasive rather than concerned about resolving the situation or ensuring that I, as the customer, was satisfied. Most concerning, my belongings were not transported or stored with appropriate care. Due to inadequate wrapping and protection, multiple furniture pieces were left with scratches, dings, and other damage. Based on my experience, I feel this company took advantage of the hourly clock and unnecessarily prolonged what should have been a relatively straightforward move. I paid for four movers and expected four professionals who would work efficiently, respect my property, follow reasonable instructions, and communicate professionally. That is not the service I received. If negative stars were an option, I would give them. I would strongly discourage others from using this company based on my personal experience. Moving is already stressful enough, and customers should be able to trust the people they are paying to handle their belongings with care, professionalism, and respect. As a direct result of the poor quality of service I received, I had to hire another moving company at an additional expense to come to the storage facility and correct the work that Aaron's Bros Moving System, Inc. failed to complete properly. The second company had to repack and reorganize my storage unit, properly wrap the furniture that had been left exposed, and move the specific items I originally requested toward the front of the unit so they would be accessible. These were services I had already requested and reasonably expected to be completed during my original move. It is extremely frustrating that after already paying for four movers and five hours of service, I then had to spend additional money to hire another company to correct their work and properly secure my belongings. I also have videos and other footage documenting the condition of the storage unit, the manner in which my belongings were left, and the issues described in this review. I am prepared to provide that documentation as necessary. The additional expense, damage to my belongings, lack of proper protection, poor organization, disrespectful communication, and overall unprofessional conduct made this experience completely unacceptable. I paid for a professional moving service and ultimately had to pay another company to fix what should have been done correctly the first time.