Pacific Coast Well and Pump has excellent service, knowledge, concern and responsiveness…read more We have been on a well for 25 years. We have used 3-4 well repair companies. Pacific Coast Well and Pump is by far the best, most responsive and reasonably priced. In 2016 we learned we had a crack in the casing of our well. We were told we should dig a new well which would be very expensive. Or go to on EBMUD - (quite a bureaucracy and extremely expensive.) This past rain we got a lot of mud in our water. Timing could not have been worse as my husband who handled the well problems, was terminally ill. A neighbor recommended Pacific Coast Well and Pump. We have a very good well. Worth fixing, if possible. For a reasonable, possible. Chuck, the owner, said he could put in new casing. Which he did, with no problem. ( I just couldn't go to a filter system knowing there was a crack in the casing.) I had two other problems, not related to the casing. They fixed those too I have read all of the reviews. I don't know why there is a single negative review that says "didn't show up, unresponsive, misled, etc." My experience has been exactly the opposite. I worked with the owner, office staff person, 2 repair people and every single one provided good service, was understanding, kept commitments, knowledgeable and very responsive. I really appreciate this company, Chuck and his staff. I was going through a lot and they made this well thing easy,

Terrible customer service!!! I had an appointment scheduled for a well inspection. They changed the…read moretime the day before, so I had to scramble to adjust my schedule. Then I sit there for the 45 at the new time, no communication. So I call them and ask what happened. They didn't know, so the woman who answered finds out they're running late. By then, I'm gone. So I asked if I had to be there, or could they do the inspection without me, and her response was "we need to make sure we get paid!" I said, I need this done so I'm gonna pay. She said she'd call me back. I'm still waiting. Yikes.

In April I called for an estimate to replace the rusted lid on my laundry sump tank. They said it…read morewould be $150 for an inspection and estimate, so I agreed. Their repairman checked the lid, told me it needed to be replaced, and said the pump was also rusted and should be replaced. I asked him to send an estimate. They mailed me the receipt for my payment, but I never received an estimate on the repair. I called Destiny in the office twice in May and both times she said they would get the estimate to me. Six weeks later and still no response. I've learned an expensive lesson, and now I'll hire someone else.

I was charged $150 for their technician to travel less than 15 minutes to my house. After arriving,…read morehe spent almost the entire time on the phone helping another client, all on my dime. I put in a call to the manager and he has not returned my call.

Martell Water Systems is definitely a 5 star company. On the morning of July 8th, I called them…read morewith an emergency, and I explained that I had no water. The same day, they diagnosed the problem with my well and was able to fix my water. They found that I had several issues and although they had most of parts in their work truck there was one thing they didn't have. Melissa, from the office came and delivered it to them so they could get my job done on the same day without having to come back another time. Hopefully, I won't have more issues with my well, but if I do I definitely know who to call And would highly recommend them. Thank you again Martell Water Systems.

Martell Water has been serving us for over 33 years, including drilling a new well years ago. We…read morehave always had fast service in an emergency. They take good care of the well and water tank equipment.

We spoke with Aaron. He was able to drive out to West Point, California to look at our well pump…read more We had no idea what to do when the pump started to go crazy. He fixed it. It was less than $500, thank God. We tried another place but they never showed up. This guy was very reliable, honest and kind.

This Business was referred to me by a competitor, Talked with Mike and told him my problem. This…read morewas on Saturday. Mike said my Tank would be replaced on Monday after they got a new one from their Distributor. Mike said they would arrive by 10:30 AM.. John arrived at 9:50 AM on Monday (Presidents Day) and there was a Heavy Rain Storm. John replaced my Pressure Tank and was very professional with his work.. Thank You MIKE and JOHN.. I highly recommend this business to anyone who needs the services they provide !!! Amazing Business