Better than going to big stores. Has everything they are kind and ready to help. I would definitely recommend going to Hyland plumbing supplies. read more

Awesome quality faucets bathroom fixtures and great selection in all. everything we needed was under one roof which we love there showroom!! Valerie was very thorough and very informative and had some great ideas!! Thank you again and again. We as realtors Will highly Recommend you. KW read more

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Got my water heater replacement sign to this store and they got me a wrong one. ( I need a indoor water heater, and they got me an outdoor water heater, also that water heater is poorly stored, the box was rotten away.) When I went back get it changed they told me they don't carry outdoor model, they are saying things blindly. They also charge me for $225 just for a handling fee? Which is ridiculous. My water heater is under warranty, I should get it free I don't mind small amount of handling fee, but that $225 is way overcharged. read more

Hylan plumbing supply has the most helpful and knowledgeable staff. Troubleshooting any issue I've had. They offer the most effective solutions. Showroom and parts stores go to extremes to satisfy any concerns of either me or even my customers which is very important to my business. Hylan has a great selection of quality products which they know inside and out. Their dedication to satisfaction of their customers and their design-savvy staff is the reason I continue to grow my plumbing and renovation business. 5 star score for a 5 star company. read more

Great little hardware store - not just plumbing supplies - everything you need for home repairs. They do carry extensive line of painting supplies, and all Benjamin Moore paints: Natura (the best! no VOC, no smell, great coverage for interiors), Aura, Regal. Everyone is very helpful, and never a long wait. Not many parking spots on Hylan, but there are usually some spaces on a street around the corner. Credit cards accepted. read more

I needed a part for boiler repair. For some reason they gave me a wrong one. I called them 25 min before they had to be closed and told them that I am in a really rush and I must do the repair before the end of the day. I was 18 min away and I arrived on time. Seven minutes before they close those guys do not pay any attention to the customers! Finally I was rude asked what i needed and finally not serviced. I noticed that they give preference to the people that they know and not for the new customers. Good luck read more

This store has the best service on Staten Island. I've been twice and its my favorites store. The people are so nice. Helpful. Fast. Very friendly! Very Knowledgeable staff! If I could work there I would! Let alone shop there read more

Came here and didn't know what the hell I needed but the young man peter helped me and explained everything to me in simplest form. It was a weight off my shoulders to have someone understand what I needed explain it to me and not get hustled into overpaying. Idk what his role in the store was exactly but he should be running that place. Will definitely be back here when in need read more

I went to Hylan Plumbing showroom to look at the different style faucets and accessories for a bathroom I was renovating. We immediately were helped by Fran who we later found out was the owner. She was so nice and accommodating and really knowledgeable. She was pleasant every step of the way and is truly a pleasure to deal with. I highly recommend this store for all of your bathroom renovations and they also own the hardware store on the corner. I love giving my business to kind and appreciative "mom and pop stores." This is definitely my go to place for all my friends and clients. Thanks Fran for all of your help! read more

They got everything excellent advice and service and parts regarding plumbing, painting, electrical and just about everything else. I've purchased so many things there to keep my house up and running. read more

My husband goes here for every tiny screw and what not that he needs. On a recent visit, I needed help in the paint section. They are well stocked and the gentleman working behind paint counter, Joe (?), was extremely helpful and answered all of my questions patiently. read more

This store is family owned and operated for many years. They have expertise in every dept. Store is stocked with everything you need. You will find it here. Big box stores have nothing on these guys. Trust me. From plumbing to electric, paint (Benjamin Moore) , tools. You name it they have it. Best part is prices are fair and if something is not right they will take it back. read more

If I could give no stars I would very over priced very rude people and the showroom was unorganized and the people are rude plumbing side there was three people doing nothing and let me stand there for ten minutes before asking me if I needed help I don't recommend this place at all there are better more reasonably priced places nearby read more

Ask for Marsha, she's amazing. I bought sinks, faucets, toilets and vanities for 3 bathrooms and a sink and faucet for the kitchen. Marsha helped me determine what style I liked best and then had such patience to review so many choices with me. She recommended a master bathroom vanity that I was unsure of, but had such great experience with her that I trusted her and ordered it. It is spectacular. She has great taste and was on top of it all, design, costs, delivery...everything. Wonderful experience, I highly recommend. read more

I needed to change two water heaters. Many THANKS to Jennifer. She was able to proof that my water heaters are still under the warranty. So instead spending $900.00 for each water heater I paid only $230.00 for each. What a deal! Great and fast service. Very nice people. High recommendations. read more

If I was able to give more than five stars I would. The staff in the store are courteous, professional and knowledgeable. I have been working with Marsha for months. She is incredible!!!! She knows her designs and assists you until you are completely satisfied. I've been in and out of there several times and even meet the owner. I felt so completely comfortable with them and again, did I mention they really know there stuff. I highly recommend them over and over. Thank you Marsha, Fran and Valerie. read more

I was referred to Hylan Plumbing by my contractor. As soon as I walked in, I was quickly tended too and immediately felt comfortable with my sales rep Marsha. I needed to select a number of items for my newly renovated bathroom and naturally I was expecting a dreadful process. This was not the case at all. Marsha quickly picked up on my taste and what I was looking for. Never once did I feel like I was being rushed, or pushed towards a specific brand or price point. Their showroom is beautiful and offers a wide variety of options that caters to all tastes. After about an hour of selecting everything we needed, we were on our way. From that point on, I was updated every time something arrived and they delivered and coordinated everything seamlessly with my contractor. After the first bathroom was complete, we moved to bathroom number 2 and that was the fun part. Now that Marsha knew exactly what we liked, she lead me in the right direction, and again, another seamless process. If you're looking for professionalism, experience, and a beautiful showroom to select from, Hylan Plumbing is the place to go to. They make you feel valued as a customer and treat you like you've been going to them for years. Looking forward to going back for another bathroom renovation. read more

My first time doing business with Fran and her family was 30 years ago. There was no posting reviews back then but today I get to express my gratitude and overall satisfaction with Hylan Plumbing Supply. I am a fan of supporting local businesses and getting the personalized service that I have repeatedly received Doing 2 bathrooms at once should've been more stressful then it was. Credit goes to Fran her family and staff. 5 stars all the way read more

I was able to find the part I needed when my washing machine pipe started leaking . It was hard to find customer service their is par at best but the store has lots of inventory. I like to support family owned business instead of corporate owned businesses as Gus G pointed out. read more

I was recommended to Hylan through a plumber I contracted to do the work on my new construction home. Customer service was very friendly and upbeat pre-purchase. Once you buy and there is an issue, everything goes out the window. When delivery came they were missing a few items which they said they would deliver later on. We didn't think twice about it. It wasn't an issue considering we were not at the stage we needed these items. There were also a few items the plumber said we did not need at all. I called Marsha and explained to her what the plumber was telling me. She explained the items were "special order" and "not returnable." Okay not the end of the world, "I'll suck it up" I said to myself figuring three or four hundred bucks on a 15k order is a learning curve. Low and behold when we were ready, we had received only one of the missing items and not the other. My project manager called and explained to Marsha the issue and was met with the attitude of "not my problem." He brought the paperwork to Hylans office that shows we did not receive it. They didn't care. Then, after we realized we weren't getting anywhere, Fran (the boss) said she would split the cost of the toilet with us. I originally paid $495, the replacement cost when we went to pickup was $395. How is that a split? BUYER BEWARE: Go over your order item by item, and have a professional check everything before buying. On pick-up or delivery ensure all your items are there, go through every box piece by piece, even if it takes hours. In the event of a issue have Hylans representative clearly mark the paperwork that you did not receive it. Remember, it's your money. I'm just sorry I thought they were honest. read more

i didnt buy supplies there but i did buy my build materials for my bathrooms from their showroom side. the saleswoman i dealt with is Marsha..and let me know you..how AMAZING she is. truly the consummate professional. She had made the purchase experience from start to end nothing but a 5 star experience. Months after my job was finished she was still wondering how things were and always followed through with her word. I wish all service industries had people like her. read more