When I tell you this location is the BEST, IT'S THE BEST!! The ice cream is ALWAYS FRESH & MANAGEMENT makes sure the COSTUMERS are PLEASED! Thank you for putting a smile on my face even in the cold, lol!! I recommend this location to EVERYONE!!! read more

My husband worked in the area and always brought me ice cream home. We also stop by after dates and have ordered for delivery as well. The Ice cream here is delicious and fairly priced for the amount you receive. I took one star away for the unfriendly workers, esp at night. Regardless, love this location read more

This Concourse Village Häagen-Dazs- not far off from Hostos, was a savior after we wrapped up with early Saturday dinner in Flushing. Quite honestly, it's been eons since I've been in this area so it was a surprise(?) to know Häagen D. is a fixture in these South Bronx parts. There are large Häagen-Ds around and then there are small ones. This, is microscopic. The type where you're forced to walk sideways and dodge bumping into people while also avoiding anybody's air. Anyhow. The ONLY guy working here wasn't phased at all by hubs and I and, the other 4 people behind us waiting while a woman was moronically asking for samples. But the guy- with all the patience in the world, was pleasant. I settled on a wonderful vanilla-based ice cream+chunky caramel+crunchy something and a chocolate ice cream with like pretzelly things and brownie bits I think. Both divine. This particular location isn't breaking any ice cream conventions. Apart from the one-man show here, this is a clear example of appearances are deceiving. And to their defense, between my 2 scoops and hubs' Mango sorbet- they were both fresh-tasting and didn't have that gross freezer burn taste in this South Boogie Häagen-D. read more

See all

I came out of my afternoon class wanting to treat myself, I walked in the establishment was not even welcome nor acknowledged. This was my first experience at this shop--I did not know what I wanted to order yet, so I proceeded to tell the couple behind me to go ahead before me. the shop was not empty. I asked the employee for a sample. he agreed and gave me a flavor of his own pick ( which I suggested) then I asked for a second sample of my own choice . I seen there was a new flavor exclusively for in store only. I asked if I could have one last sample before making my decision and was given attitude and yelled at being told "This is a shop you either pick or leave " I then told him I would rather not even purchase any ice cream. this is unacceptable behavior when he instead could've told me from the beginning if there was a limit on samples. esp since I was nothing but kind comming in and even asking for samples read more

I just got me Brownie a la Mode a first time I ever had it and to me it is super delicious. The man that took my order I believe he was Indian was nice and very informative. I recommend the Brownie a la mode to those who love and enjoy delicious Brownie ice cream. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Bronx, New York

We got the ice cream delivered by Ubereats a couple night ago. Package was travel well not spilt in the back. Ice cream a bit melt but still in the good taste not a milkshake. Will order from here again soon. read more

The guy has a nasty attitude! When you ask a question! But to make matters worse he has so much hair on his arms ! That when he goes to scoop the ice cream you can see it touch! I can't believe no one see this or say anything! Will never go back there again read more

Can't to wrong at Haagen-Dazs and this particular location does awesome shakes. The shakes are worth every penny. I always come in for a strawberry shake....it's a little treat I look forward too when I'm on the area! read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Bronx, New York

Not pleased with the customer service of the Indian guy with the glasses who refused to change my item that was wrong.

I am so annoyed with the nasty customer service here. The Indian guy (who I assume is the owner/manager) was so disrespectful. I went to get two scoops in a cup with my boyfriend, but we couldn't decide on the flavors, so we debated for a bit. A Latina associate was helping us. Out of nowhere, the manager interferes for no reason (and already looked annoyed from the previous teens who had come in). He aggressively asks which flavors we want as if in a rush, yet we were the only customers in there. Then when we went to pay, I tell him I have the app and he rudely says, "Scan it yourself," but it doesn't work. Lastly, I ask for a receipt ahead of time because they tend to throw it out and he says, "You have to WAIT" in a frustrated tone. If you hate your job, don't take it out on other people. Don't work in this industry and give this brand a bad name. Next time, I won't hold back my tongue. read more

Whenever I need to get my Dulce de Leche fix, I come here. The staff is incredibly friendly and they make my Dulce de Leche Dazzler with so much care and attention, I feel like a special princess!! To top it off they make customize my dazzler to be part dulce part pralines and cream. Heaven!! If your ever in the Bx and in the mood for some solid ice cream and great service, stop by Häagen-Dazs on Grand Concourse Village. read more

Häagen-Dazs - Dulce de Leche Dazzler with part Dulce de Leche, part Pralines and Cream Ice Cream - Ice Cream & Frozen Yogurt Near Me - Bronx, New York

The portion was great, and the service quality from the person making the cones was exceptional. I liked the experience funny guy made me laugh. Overall I might come again, but in all honesty I rather buy the ice cream from target except when it is just a craving. read more

Love. It's Haagen Dazs, you can't really go wrong. Ice cream is on point. The ice cream cakes are yummy and reasonably priced. The Staff isn't the best at writing on the cakes, so if you get a cake maybe right happy birthday yourself. You can buy the gel frosting at target ;) With that said, the staff is super friendly and there are never any long lines. Totally worth it. read more

Beware - these hot dogs REALLY don't taste like hotdogs. For starters, the actual sausage wasn't even hot - was served to me freezing cold. And the flavor was kinda off - weirdly tasted a little chocolatey. Also, the bun was crispy and cone shaped. Not a hotdog bun at all if you ask me! Will be coming again, though. Weird tasting hotdogs but still pretty good. Haagen Dazs is definitely onto something...they shouldn't claim to sell hotdogs but I'll give them a pass since they're still delicious! read more

Its a small shop but was in and out in a matter of minutes. Was able to get my ice cream cake with personalizing and all. read more

See all

When people come in to pick up orders for grub hub that have been placed before the walk ins thoose orders should be completed first these people are waiting and I'm wasting time and money waiting as well to pick up ridiculous covid 19 or not employees should be train to complete orders in order read more

Irina M., as owner, you commented that "you will get an amazing quality yogurt for a good price," seems to support my initial review that you are requiring your shop employees to be stingy with the ice cream not yogurt. Since it was established, the Haagen Daz' name is foremost associated and known for its ice cream. My review did not critique the quality of the ice cream, but the quantity. Your shop seems to be going the way of most food industries, increase the price and reduce quantity. Tourists and occasional customers may not notice the difference. However, this certainly is no way to treat regular loyal customers, nor customers period!!! How you treat your customers will determine whether they continue to return. read more

Ice cream is of good quality and service is good. I just wish there were tables and chairs. There is nowhere on premises to eat the ice cream. So if it's cold outside, or raining, you're on your own, bitch! read more

Small shop with no chairs but no big deal. Staff was very friendly and efficient. The problem is the ice cream itself. I am too familiar with Haagen Dazs ice cream, I have it all the time. The taste was off and it melted super fast, literally started dripping a minute after I got it. It also didn't taste like Hagen Daz, it tasted like something....cheaper. I don't know if this is simply an issue with how they refrigerate the ice cream or if this can be more sinister like them selling cheap ice cream as Haagen Dazs. Either way I was very disappointed with the ice cream itself. read more

Small shop - rarely come here but when I do it's always a decent experience. They've got a good selection and the staff is nice.

I ordered two milkshakes and a waffle cone bowl via uber eats. My order took an hour to be delivered. And when it arrived, one milkshake cover was not on fully so 1/3 of the shake was on the bottom of the bag. Both shakes turned out to be watery and melted when I took them out of the bag. And the waffle cone bowl did not come, instead it was a waffle cone regular shape and the ice cream was in a cup that was upside down in the bag. When the delivery person came I asked them to call when he/she was in the lobby, they called and asked me to come downstairs. When I arrived downstairs, the security gaurd told me that the delivery person had taken the other elevator. Why did the delivery person not tell me this? So I went back up stairs in the elevator and actually had to go looking for the delivery person on my floor. She was walking back and forth trying to find my apartment. Apparently, she was not the one on the phone who called me because she did not speak English and I do not speak Spanish. Why were they two different people? This is horrible service from Haagen Dazs, I would expect better form them. read more

Usually I have a good time when I visit your shop but today my experience was horrible. I walk in one employee is having a conversation with two customer who she is obviously is friends with and the other employee a man with glasses disregarded me even when I introduced my self to him. He went to looking at a tablet and did not consider to even take my order. Only after waiting for the female worker to finish her conversation that I got asked if I was served. Then the female worker seemed very passive aggressive towards me. Even when I got my dazzler order, that was not even what I wanted. I told her I needed at banana split dazzler with no pineapple and she didn't even that right and instead gave me a completely different dazzler. Final complaint they told me how the reward program was finished yet I have gone to many other haggen daz in the city and they still take me number. Please get back to me read more

Best Haagen Dazs I have been into! Everyone is very friendly, great service, and everything is always fresh. Very clean as well. Definitely recommend! The owner is very nice too. They make cakes and will cater to your needs. read more

The ice cream is fine but the service is atrocious ; I ordered a 5$ milkshake and I expect it to be up to par but instead I received a regular chocolate milkshake I could've payed 1$ for in McDonalds & the milkshake didn't even have whip cream or the chocolate syrup which it has on the picture. Also , the milkshake was very watery and had lumps, if you want milkshakes this is not the place to go & if I ever return I would let the manager know how I want it. read more

My brother ordered a birthday Ice cake from here for our mom's 85th birthday. The cake was simply beautiful and delicious. My brother said customer service was great and the guy that helped him was great!!! Thank you, we will be back. read more