I needed the Auto Club of Southern California (Tri-A) to assist with my vehicle, some guy by the name of Paul called me and was extremely condescending with me and said Triple A would not cover my tow and it was going to cost me out of pocket. When I said I wasn't going to pay them a dime and I already pay the auto club for the services and he was contracted to provide those services, he began cursing at me. I simply hung up and called the auto club back and filed a complaint. Auto club called Paul and he lied about what happened on the phone. Don't use these guys for any service! read more

** NEGATIVE STARS IF IT WAS POSSIBLE ** Absolutely the worst service experience I've ever had. I was assigned this tow truck company through AAA Roadside Assistance when I was stuck on the side of the freeway in 100-degree weather. They initially gave me an ETA of 35 minutes, which seemed reasonable. However, after 30 minutes, I called to check how close they were, only to be told it would be *another* hour! When I asked how that was possible if they had already said 35 minutes, the woman on the phone said she would call the tow truck driver and get back to me. I waited another 30 minutes--no tow truck, no call back. I tried calling them at least 30 more times, but they stopped answering altogether. Being stranded on the freeway in the heat is stressful enough, but this company made the situation so much worse with their lack of communication and unprofessionalism. If you value your time and safety, avoid this tow company at all costs. read more

My cars battery was slowly on its way out. I'd prolonged the replacement long enough. I figured I'd try to squeeze out a few more drives before it finally went kaput. You can get a battery almost anywhere these days and they're all pretty much the same. I opted to go through AAA for the convenience and peace of mind. AAA dispatched I-5 Towing & Recovery. Michael arrived faster than the original estimated 50 minute wait time. He replaced the battery and took the bad one... super quick. The process was fast and convenient. read more

Called AAA they scheduled Castaic Towing. Castaic Towing no showed on me and never bothered to answer the phone or respond to my text. This is a shit company don't use them read more

Nobody likes a snitch. BRANDON Guys never came back let me waiting for days by the roadside read more

I request from AAA and they sent this company to cahnge my flat tire and they are so fast , The guy who help me which i forgot his name is very courteous and helpful , Thank you read more

I-5 Towing & Recovery - Towing Near Me - Castaic, California

I just received a tow from this company through AAA and it was the nicest tow jobs i've ever received. Mario is super personable and a great gentleman. Got the car from A to B w/o any stress. Took care w/my car and was pleasant to chat with. Hope next time i need a tow, they send me Mario from I-5 Towing!! read more

If I could rate this -10 stars I would. My car broke down on the grapevine and I had Triple a and they told me that they would connect me to a towing company and after my miles ran out it would be $10 per mile.so after 2 1/2 hours waiting on the grapevine we have Robert m come pick up my car and drop it off at the Hyundai dealership 19 miles away. And I had 7 free miles. So that would make the grand total 120 not 170! but that's a different story. I gave Robert my card and he went back in his truck to take the payment and came back out four minutes later. The next day I wake up to over $1000 missing out of my account. In this near by area. Mind u I'm from Huntington Beach two hours away. And Robert M was the only one to have my card info. I have filed a police report and spoke to triple a and this towing company. But please please watch out if you have this guy towing your car... read more

I-5 Towing & Recovery - Towing Near Me - Castaic, California

I was told my wait would be 2 hours wow but I had no other option so 3 hours pass I called they said they where sending someone in 45 unbelievable so 50 min pass I call again no answer till 3rd call they opologize they say he will be leaving an arrive in 30 mins that time went by called again now they say an hour hour passed we call because they have not made one call to us now they say 20 min but couldn't assure us an probably more like 50. It was late at night so we had to find a ride home and leave our car. This company does not belong working for Triple A! Two women and a child in an unfamiliar area ! read more

Ran into some car trouble and AAA sent this towing company out, said they'd text me with updates and call me when they got close - neither happened and we waited for over 4 hours. They're only located 35 minutes away.. I get the whole COVID delay but this was ridiculous.. called AAA back and was told they came by but didn't see us so they left - again, no texted updates/no phone calls to let us know they were in the area.. called AAA a third time, they sent a different towing company out, he was there within 15 minutes from our last phone call. Good luck if you car service calls them out to help you. Hopefully they were just having a bad day and this isn't their norm read more

Horrible horrible horrible they leave you stranded give you the runaround. Never had such horrible service especially being there the only AAA service providers in the area. Ridiculous avoid at all cost read more

My daughter was waiting for a tow truck from I-5 towing for over 2 hours and was never given a call with a status as to how and why it was taking so long. After calling back ourselves to follow up we were told oh let me check to see if we have drivers. Called back 20 minutes later and was told I have a driver 3 miles away. After calling back again 30 minutes later and ask why we did not receive a call back and I asked if she had my daughter's phone number she said no. KIM went on to say let me call my driver then hung up. I called back several times and now no one is answering the phone. Called AAA and they followed up on the driver who is now supposed to be there at 7:33 am,mind you I'm typing and it's 7:37 am. AAA said the driver should now be there at 7:50 am. When expressed how disappointed I am with the service I was told that I-5 towing is the only place they contract with in That part of Antelope Valley and the call would be given to a supervisor to handle. Needless to say I-5 towing has horrible customer service and an incompetent person handling calls. Wish I could have given no stars, unfortunately that wasn't an option. read more

trash can company they gave me the runaround from 8AM to 12PM. There were no updates or ETA they struggle to answer their phone. I'm sure the tow guys are as dumb as the office workers. Triple A should really think about cancelling their contracts with this poorly managed company... Ido not let these bozos handle your property! read more

Very unprofessional. Horrible service. AAA should not do business with a company like this - I expect a certain level of professionalism when I go through AAA. There has been zero followup or attempt to resolve my concerns. read more

Amazing Service I couldn't be more happier they really went over and above . Thank you so much Mario and Emma I will make sure AAA knows how Amazing you guys were read more

I am grateful for the great service although I don't remember the drivers name he drove to pick up my car in Fillmore and delivered it to Autocraft in Camarillo. I feel awful that I wasn't able to tip him but due to the economic times he understood and was so nice about everything. Highly Recommend A+++++ read more

Jose Garcia thank you again!! Was totally amazed at this kids knowledge and customer service. I felt absolutely safe after his arrival, as I was stuck at an unsafe portion of the freeway. A true highway hero!! Thanks again I-5 towing!!!! read more

My car wouldn't start, Auto Club told me it maybe up to 2 hours before a tow could could get to me. Mario arrived within 30 minutes after calling. Nice man, professional and fast. Next time I need a tow, I hope it is with Mario. read more