I had a bit of an ordeal on Saturday after losing my only car key during a hike. When I first called Castaic Towing, I was frustrated to learn they couldn't tow the vehicle without a key due to company policy. At the time, I'll admit I wasn't thrilled. But here's what really impressed me: instead of just saying "sorry" and moving on, they went the extra mile and contacted a competitor on my behalf who could handle the tow under those circumstances. That kind of professionalism and thoughtfulness matters. Policies are policies -- I understand that -- but taking the time to help me find a solution when they couldn't do the job themselves speaks volumes. Customer care isn't just about saying yes; it's about helping people move forward. I truly appreciated that. read more

I requested a tow of my personal daily driver Transit 250 van. The driver saw into the back of my van. It wasn't empty, it has personal items inside, like clothes and a hammock. Only after hooking me up and putting me on the flatbed, and as I was sitting in the cab with the driver, he handed me the phone to his dispatch. The dispatcher said AAA does not cover commercial vehicles. I explained it is not a commercial vehicle. It is my personal daily driver. They then said the van had to be emptied to be towed. I was in Santa Clarita needed to get it to my car alarm installer as I thought the issue was with my aftermarket car alarm not my battery. They charged me $350 to go 25 miles. We called AAA and they said this is not the case. I have filed a complaint with AAA. Screw you, Castaic towing for the predatory practices. Obviously zero stars of available. read more

I called AAA THURSDAY MORNING to get my spare tire on and castaic towing came. The driver's name is Juan and at first we couldn't find the tool to pull my spare out but I found the parts in the trunk storage unit. So after everything was taken care of Juan never handed me my lug nut key and now he's stating he doesn't know where it is. Worst experience ever with a towing. read more

Castaic Towing - Towing Near Me - Castaic, California

We requested lock out services from AAA Castaic towing was assigned. Originally it said 30 min then I received a call from Juan. Juan said he would be here in 10 min. Juan unlocked our car in no time. He was very polite and professional. Thank you so much! read more

We had a blown-out tire on the freeway and called AAA roadside assistance. They sent Castaic Towing to assist us, and we couldn't be happier with the service we received. Juan was very professional, helpful, and made our safety his top priority from the moment he arrived. He reassured us, told us to stay relaxed inside the car, and handled everything quickly and efficiently. Being stranded on the freeway was stressful, but Juan made the whole experience much easier and safer. Excellent customer service -- highly recommended! read more

Horrible experience using them through AAA. Constantly lied about where they were. Every 30 mins they said they were 30 mins away. I asked for an update "driver" called and asked where I was and hung up. Dispatcher gave phony updates then started ignoring my calls. read more

Edmond was incredible. He arrived within an hour when our trailer broke down and handled everything with calm professionalism. He had helped us before with my son car and was just as great then. Reliable, kind, and highly recommended. read more

Bait and switch and total fraud of a company. DO NOT USE THEM. I Will be filing a formal complaint with the CHP, AAA, and BBB. Overcharged and charged for services that were not approved. A total scam of a company. read more

***Do not hire this company.*** used them for a tow from AAA. The driver damaged our vehicle when we contacted them weeks later they finally set up an appointment time with us. They never showed up. We contacted them again. They set up two more appointments which they never showed up for or called us back on now it's been two months. No one is contacting us. I called them to ask for a supervisor or the owner dispatch transferred me to a manager who did not want to disclose their name took down my telephone number said I will get a call back. I never got a call back and then she rudely hung up the phone. AAA to cancel this contract with this company. They do not deserve the service as they do not the community. read more

Called AAA for a tow and they first referred me to Velocity towing from Lancaster, after waiting 2:30 hours for their driver to come they canceled my call. Next CASTAIC towing was called and after waiting for and hour for them I got feed up and called AAA and they said CASTAIC towing truck broke down supposedly but they never notified AAA of the breakdown so here I am wasting 3:30 hours of my life on lying tow truck drivers. Tow truck company's should have much much more better customer service skills than what I and many other people have witnessed, they should put themselves in our shoes too see how it feels. read more

Worst towing company in Santa Clarita. Every time I call AAA they use them however they never tow my cars. Always busy and make you wait to only give call to another company. They won't update you on change. Hours goes by before anyone shows up and if you call office dispatcher has nasty attitude. More than 1 phone call and they won't answer any more. Tow truck Driver's can be cool or super ghetto it's luck of the draw. Try to not use this company unless you want to deal with attitudes and wait for hours. read more

We so appreciated the service from Evan at Castaic Towing today. We had a tire blowout further north on the 5, and with the help of AAA, castaic towing saved our day! Evan was very helpful, timely, professional, and friendly. He took great care of us, giving us a tow down to a tire shop in Castaic. We appreciate the help! read more

On Friday, me and the family got a flat tire on sierra highway. We called AAA, they said "castaic towing" would be helping us out. We waited almost 2 hours, the waiting time was not the issue! Until a truck with castiac towing displayed on the truck went into the business parking lot while slowing down looking at us before he entered their parking lot, stayed in there for about 8 mins backing up, then reversed into the driveway way, sat there for another 10mins and then parked in front of us but further down because of the entrance...NEVER GOT OUT and asked what the problem was, NEVER TOLD US HE COULDNT HELP OR THAT WE NEEDED SOMEONE ELSE! We just needed help to change a tire! Me and my brother were outside the car with the spare tire, our dad was waiting in the car "handicapped" waiting for him to come, he saw us! Plan and simple! HE JUST DROVE OFF! We received no info and either did AAA because we never got updated. Luckily a tow truck "not associated with AAA or Castiac!!" "Elijah" saw us made a u-turn in his tow truck and helped us, took less than 5mins and we were back on the road. So thankful someone cares about people and their job, maybe you guys should learn from example. Made AAA aware of this third party because it's makes them look bad as well. read more

I called at approximately 12 pm today. I never received a call until 3 pm I am 76 years old sitting in the hot sun. No water, no food, no medication I kept calling 46 min to an hour. The driver lied and said he called me. No missed calls, no text messages. This is the worse example of a business I have seen in my entire life read more

Let's start with the most simple possible statement. You do not want to use this company. I get a call from my wife. She was in the turn lane to take a left turn. The tow truck in front of her (Castaic Towing Company) realized that he had overshot his intended driveway and so he blindly backed into my wife ... in the car she had just bought a few days ago. The driver, a young kid without a clue, called his company and they offered to take our car themselves "off the record" to fix it up at their body shop. I arrived a few minutes later to assist and we declined that offer. I ask for their insurance information and it takes the kid about twenty minutes to find some out-of-date paperwork. In the meantime, he's near tears because he reports that his boss has said he will have to pay for the damages. Our insurance company starts investigating and it turns out that this company DOES NOT HAVE A VALID INSURANCE POLICY. Right ... the company you trusted to get your damaged car to the repair shop is in itself not insured. You've already had a bad day ... don't make it worse by using this company. read more

Mohamed the driver was phenomenal. However, the dispatch team and manager, Lezly/ Leslie, were HORRENDOUS. Single worst towing management team. TLDR; request tow service via AAA. AAA assigned us Castaic. Once assigned a driver I reached out to Dispatch to confirm the tow would be completed 175 miles north since my AAA membership covers up to 200 miles in tow. Dispatch said ok. 15 minutes into our tow, our driver informed us that management told him he had to drop us off at the nearest gas station all of a sudden because they didn't have enough drivers. 1) Why even commit to pick up if you con't complete tow drop off? 2) When you do drop us off in the middle of nowhere, it's AAA policy that you need to provide an ETA and next driver confirmation before leaving us. Lezly - you had no problem yelling at myself and wife over the phone lecturing us on "policy" but you failed to adhere. 3) There's a reason your average review barely has 3 stars and other tow services in vicinity have 5 stars. Your customer service SUCKS. read more

I broke down yesterday on 126 in middle of no where. the dispatcher was very nice and helpful , the tow truck driver was also very nice and Chad who came out first to check my battery . their customer service was excellent ! read more

Great customer service and quick tow truck service! AAA was showing estimated arrival 3 hours but they got to me in 1 hour and driver was super friendly! read more

We had car issues and triple AAA sent us Jesus from Castaic Towing!! He took care of us with ease and made our troubles go away. Thank you for going the extra mile with your service! read more

Left me waiting over 3 hours on the side of the road to get help with a flat. Don't use their services.

Lied to AAA. Quoted an hour, turned into over 2. Then they called and said they didn't even have a town truck. By this time all the tire shops have closed and we're screwed on the side of the road. Had they been honest up front I could have found an alternative. Meanwhile they called me several times stating they would be right here. They refused to call aaa and tell them they don't have a truck available. Would give zero stars if that were an option read more

Very thankful To Robert who quickly helped when we had 2 tires blow out. He was friendly and made sure we were safe and taken care of. They were called from AAA and were there very quickly to help. Very thankful!! read more

Had a great experience with Castaic Towing through AAA. J Edgar was very friendly, professional and efficient! Thank you so much for excellent service! read more

Driver Frank picked up my car for a flat tire. He was very kind and even offered cold water upon arrival. He was to me within 25 minutes of placing my call to AAA. Great service by Frank! read more

Unprofessional! Kept hanging up the phone! Never answered the phone when I called for service! Yelling on the phone before hanging up on me! read more

Well, first of all, I have really mixed emotions about this place I meant by far they go out of their way to help you, but for a fee and another fee and another fee, but they will accommodate you once again For a fee so anyhow, my car was impounded, even though I asked the officers if I could leave it for my daughter to pick up because I have that right to ask for that they had arrested me because I had a warrant outstanding warrant I was unaware of and they said they impounded it because the registration was out since 2018. Mind you my car is a 2018 BMW I just bought it previously Two weeks before that incident. My registration clearly was not expired, but that was a reason for having to take it to the impound instead of leaving it for my family to pick up. Well let me just tell you four days. I had tried to get it previously and my family did as well but my license disappeared out of my car mind you I had to pay $100 or $98 I believe it was to go in there after hours after 5 PM because they had just closed so I had to pay $100 to go in there to get my license That was there before I could even get the release to pick up my vehicle then mind you it was not there anywhere go figure so I had to go back there and for another fee I had to have them come back out even though I told him I'll be right back. I had to go to that sheriff station to tell them that my license was not there, which was not even a block away from there And they're aware that I was coming right back to retrieve my vehicle but since they left and had to come back I told him I was coming right back but anyhow for another fee of $98 as well as for the towing fee which is a minimum of an hour they said they charge for even though it was a block Away But yeah, it was a minimum of an hour. They had a charge for as well as for the impound fees for it had been now five days which everything after everything was said and done was like pretty much close to 800 $900. Oh yeah, I had to pay a lean fee too.? Can you believe that ... but they do go out of their way to accommodate you once again for a fee and they were very nice enough to open up the office and let me wait for the guy to come back because I was very sick and it was very cold outside so they let me sit in the office so I could be a little bit warmer while I was waiting For the guy that had just left to come back so overall they do accommodate you they do go out of their way to help you. I guess money you can buy anything right but yeah, my car would not start when I picked up my car! They said oh it's probably out of gas, which was incorrect cause I was pumping gas when the officers arrested me which is kind of funny because the car did have like only 3 miles on it and I did pump gas so yeah that's kind of odd. I just thought about that but anyhow, so it would not start. They said that somebody would come and give me a jump right away. They would have somebody come out and give me a jump because They carried my car on a crane out to the street and then nobody ever showed up to give me a jump mind you my car still needs to be jumped every single time I stop my vehicle now. read more

I ordered a tow truck via AAA. They sent Castaic towing. I was never contacted or updated with ETA from the driver. Once he arrived, he told me he could not take my truck because it was too big. (I described the type and length of truck when the tow was ordered.) Based on his comment on where the truck was being towed, I got the impression he didn't want to drive my truck out of town. I had to recontact AAA and inform them of Castaic towing refusal to tow. As a side note, I've had this truck towed by the same tow service in the past without issue. Did something change? Because my truck didn't read more

Worst towing company ever! I asked them to tow my boat from Castaic to Torrance -- just 55 miles -- and they quoted me $1,000! Of course I canceled. I work in the same industry, and that price is outrageous. It's a complete rip-off. I asked someone else and paid half that amount. Are you kidding me?! Avoid this company at all costs! read more

Last week I had a dead battery after pulling over to nap due to a chronic pain condition, this is to say I was already have a super duper tough day. Jesus was the tech to respond and Matthew joined him which worked out perfectly because Matthew had the exact battery my car needed to get me home. They did a fantastic job changing out the battery, finding me (I was in a hard to locate spot), communicating with me every step of the way, and they even liked my leashed foster kitten Kiwi (who is now [yay] in the best possible forever home). Both had kind and easy to understand ways of speaking to me an average person who doesn't know everything about cars. Thank you both Jesus and Matthew for your help, service, and cheerfulness. read more

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The service was really well. They did take a long time, but that was because of AAA lol the driver was extremely respectful and easy to deal and work with. He seemed like he really does work hard and values his job. read more

It was the day before Memorial Day. I only waited about 30 minutes for Castaic Towing to show up. The man that came was so friendly, so helpful, and I feel horrible that I didn't pay attention to his name but if he sees this, we were stuck on Sand Canyon Road near Placerita Canyon. He got the car up and towed quickly to our home since no tire stores were open. I'd give him a 10 for his service, helpfulness and kindness! Today we finally found a tire for the car and Oscar came out to tow it to the tire place. Again, friendly, helpful, so nice, I don't know how they could ever get a bad review. So thank you to both of you guys for doing a great job!!! read more

Castaic Towing - I ran over a good sized rock! Boom went the tire... - Towing Near Me - Castaic, California

Worst tow company ever. Their driver damaged my car when he showed up for a tow. The tow truck driver from Castaic Towing arrived on time but did not come with the flatbed as I requested. When he showed up I told him that I was concerned because my car is extremely low to the ground. He told me not to worry. However, when he tried to get under the car, it ripped off the bottom lip and destroyed the bumper. He immediately tried to fix it and started arguing with me that he was not responsible for the bumper but only the bottom guard even though there were wires hanging and liquid was draining from the car. When I started arguing with him he refused to tow my car to the shop (after he damaged it) and said he was not responsible for the damage. I immediately called AAA and spoke to Karen (H867) who documented everything but said that any damage needed to be dealt with Castaic towing and that AAA was not responsible to which I replied that Castic Towing is a vendor of AAA and was assigned to me by AAA therefore AAA needs to take responsibility. Karen stated I should first try and "work it out" with Castaic towing. Below is the timeline of what transpired with Castiac Towing. 9/6/22 - Spoke with Abraham at Castaic Towing. He said his driver was only responsible for the bottom lip of the car. I told him that the car was at the shop and that there was significant damage to the car...much more than the bottom lip. He said he would go to the shop to see it in person so I gave him the address, phone number and shop owner's name. He said he would call. 9/7/22 - Called Castaic Towing to check on progress since the shop told me that nobody had called and nobody had come by. I got the dispatcher who said there was nothing they can do. I called back two hours later and got the same message 9/8/22 - Called Castaic Towing. Got dispatch. Was told that Abraham is out of the office on Thursdays and Fridays and to call back on Saturday 9/10/22 - Called Castaic Towing and was told that Abraham was not there. I left a message. Nobody called me back 9/11/22 - Called Castaic Towing five times. Got dispatch each time and told them that nobody is picking up in the office 9/12/22 - Called Castaic Towing and spoke with someone in the office. He said Abraham was out but he took a message and I told him that if I don't hear back and don't get a resolution by tomorrow that I would be filing a police report and a complaint with AAA. 9/13/22 - Called Castaic Towing and spoke with Abraham. He said he will only pay for "cosmetic damages" on the bottom lip. I said that he was supposed to go and inspect the car and now he stated that he did not need to do so and that he saw the pictures his tow truck driver had given (after he pulled the tow truck away) and is not responsible. I informed him that he was obviously "playing games" and that I would be now filing a formal complaint with AAA. When I filed with my insurance company (also happens to be AAA) they agreed to all the damages and the estimate and fixed my car for $3000 in damages. It's shameful that these guys are still in business! read more

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Got a dispatch call for them from AAA. It was two hours longer than the original one hour estimate for a jump service. It was 100 degrees and i had two kids with me. read more

Castaic towing came to the rescue with quick to little to no waiting time although we were in a very remote area. Daniel provided excellent and very professional service. Daniel looked out for our safety first and foremost. And to add to the exceptional service my truck was handled with care. I highly recommend Castaic Towing for all your towing needs! Keep up the good work! read more

called them through triple AAA but they did not show up until 8;00 am. if they had said ETA is 3 hrs i will prefer that and make alternate arrangement. instead they kept pushing it every 30 mins. this is unacceptable. read more

Ran out of gas on I5 in an area with no gastation nearby or any exits. Daniel came out and helped with that ensuring my friend and i were safe in the car. He also followed us to the gas station after putting the gallon into the tank which made us feel secure that we would be okay before he left. Very kind, checked in and called with us. The texts from the service model were a bit off but Daniel maintained communication so we were always aware of eta and what was going to happen. Overall a good service with a total time of less than an hour. read more

Daniel and Ernest provided excellent service and were very professional. Daniel cared about our safety and provided the necessary help to get us home safely. I would highly recommend their services. read more

Had a flat tire and called AAA. Daniel showed up about 20 minutes earlier than originally estimated and was very helpful, friendly, and quick! He put my spare on and I was back on the road in 20 minutes. Thanks for the save, Daniel! read more

Castaic Towing - Towing Near Me - Castaic, California

I haven't done business with this company but I just called to get a quote. We're a half mile from their location and just wanted a tow from one spot to another in an RV Park. Quoted at $460!!!!!!!!! I was flummoxed and just repeated the number to the person on the phone and she was dead ass; $460. read more

I had a flat tire last Wednesday after hitting a nasty pothole on eastbound 126. Omar showed up within an hour and towed me to the dealership to have the tire changed. Happened lat int he day, so had to stay overnight in Valencia to get the tire changed and front end aligned. Omar took me to my hotel once I dropped off the car. Great service, great guy. read more