I broke my pod so I was looking for a new Pod. Came here which I often frequent here anyways. It was 9:49am on this Saturday. I am normally not at a Vape shop this early. I walk in door unlocked and the employee comes from the back "We are closed until 10am!" Me "ohh my bad I didn't know the door was unlocked" could you tell me if yall have x pod?" Him "we have a lot of Pods but I need you out of here right now because it's a security risk" me : " I understand " Him: "so leave!" This is the second time I have received this kind of rude service at this location. Although the last time was almost a yr ago so I kinda ignored it. 1st off if you are closed your front door should be locked unless a customer is inside. So don't be rude to me because you didn't lock your door. It sucks that I have to stop supporting this location because I really liked it. But I'm a strong believer in supporting people who respect you. The employee was flat out rude and showed no respect. The lil sign does say will return at 10am but look at all the clutter around it.! At 9-10am ain't no one reading the signs they are trying to have a coffee and their fix. The door was unlocked. I can't recommend a place where it's a gamble on if you will get basic kindness or not. read more

I Vape Atx - The lil sign does say will return at 10am but look at all the clutter around it.! - Vape Shops Near Me - Hutto, Texas

Terrible prices and understaffed. Their shisha selection is 4x the cost of any local store selling the same thing. $75 for 250 mg, which is highway robbery read more

I've been to a few vape stores in the Austin area and more often than not, I walk away feeling that the staff didn't know what they are talking about and don't really care while pushing some random product that they like. It's a whole different vibe here in the iVape Hutto location. The staff seems very knowledgeable and asks the deeper questions to know what is it that works for you. I definitely want to give a shout out to Angel, who helped me pick out some products for my sleeping problems. He definitely knows his stuff and very passionate in helping me find the right product for sleeping better. He even asked me to open the package and take a puff to make sure that it is working before I walk out the door. That's just amazing service I've not seen anywhere else! This place is now my goto spot for everything I need to get a good night sleep. read more

The Internet says you open at nine. I got up and got dressed and went to your store at 9:10 and it was closed. I will be back, but only one time. This is very inconsiderate of my time. If you don't open until 10, it needs to say that on the Internet. Please. read more

I have been going here for almost half a year just because it's close to where I live BUT they price gauge on their disposable vapes. I normally pay $20 at any other vape shop but here it's literally $27 for the one I get. I don't understand why there is such a price diff. I won't be going here anymore. As far as service goes- obviously it's good bc all they have to do is hand u the one u want. read more

Love this shop one of my favorite! Down the street and some of the best people!!! I would definitely recommend comming to this location they will help with anything you need even if you are new! read more

Awesome selection! From a wide array of nicotine products, THCa and CBD in all forms, even Kratom!

Always in great supply! Also everyone is super ready to help and guide you to what you need!

I had been a customer from May - Oct 2025 and never really had any issues with the staff, which provided good customer service. The quality of their flower varies and it is overpriced; however, it was close to me, convenient, and wanted to support a Veteran owned business. The issue I have is how the owner of the store was disrespectful, had a bad attitude, and took my inquiry about the system they use to scan your ID card into their system saving your personal information very personal. On Oct 6th, I brought up concerns about how secure is the system/software where my personal information is stored and concerns of a breach when the staff informed he had to scan my ID card. I expressed how uncomfortable I felt about this. The owner overheard the conversation and interjected while attending another customer speaking rude and loud informing me that by law I had to have my ID scanned to purchase hemp, etc. I did make my purchase, ID was given, scanned, and left. The quality of what I purchased was subpar which led me to decide to quit, stop spending my hard earned money on an average product, and not be subjected to poor customer service and insults by the owner. I returned 10/9 to see if my information that was retrieved from my ID card could be removed from their system and expressed my concerns. The staff was polite providing me answers and I asked to speak to the owner. The owner's approached me strated being unprofessional, treated me like a child, told me to hush that I was in his house, and that he was going to do the talking. I heard him out and told him to educate me on the law, policies, and to address my concerns. He took it all personal, we both went in circles, and I concluded this was going nowhere and I was not going to continue to tolerate the disrespect. He tried to make points saying things like my ID card should be scanned by law when even purchasing alcohol!!!! You have to be kidding me. I have never had my ID to scanned and retrieve my personal information in any liquor store, bar, and/or restaurant, which he said that they should. Very sad this situation happended and I told him this is who you treat your customers with questions and concerns. I extended my hand to wish him the best and for the both of us to move on. He rejected my gesture to leave in a peaceful manner of let's agree to disagree and left my hand extended hanging saying that he refused to shake my hand. He said something about he did not want a physical confrontation (laughable). Such a shame since we are both Veterans and I shopped there to support local business owned by a Veteran. The owner is unprofessional, needs to take classes on customer service skills to learn how not to take things personal, and use a better approach when interacting with customers with concerns. As I left with my head high because I believe to speak or ask questions when needed, I did wish him the best and much success with his business and he lost a customer. Owner, do not forget that your customers are the ones that keep the lights on to your "house" and you should be a better host when attending customers. If I could give a zero star review I would! Because this is not how you treat returning customers who spent their hard earned money to be treated with disrespect. I recommend other shops in the area that have a better quality product with superior customer service skils. read more