Go here ONLY if you want to get ridiculous bills full of billing errors. The staff cannot count and…read moreare trying to bill me for someone else's bills from 10 years ago. They had my negative review on another platform removed and if they dont fix these errors I will launch a website to ensure the details stay up. I paid my ortho bill IN FULL to prior to braces coming off yet 2 years later they start lying and sending me a bill. My mom's insurance covers her cleanings and now they are sending her incorrect bills saying she owes for cleanings. You need to replace your front office staff so your businss can soar because these billing errors are ridiculous!!!! And while the office staff is the issue, the practice is the one I will be reporting to the Maryland State Board od Dental Examiners. Fix the errors. I don't want anything for free but I refuse to pay you a dime of what I don't owe. Warning to all patients.... Go elsewhere!!! They will lie on your bill won't care to correct it. Do not pay anything to them that you do not owe.

Just walked of the office. Receptionists pleasant. Appointment at 9am. Arrived 8:45z. Several…read morepatients called back but there I sat. I was told it takes new patients a long time to be seen. Okay I sat for an hour in the waiting area then after hour called back to some room to wait longer. Finally "office manager" asked if I was okay. WHAT!? I left. Unbelievable.

I'm definitely NOT a fan of going to the dentist . However I needed an emergency tooth extraction…read moreand my mom told me to come here . IM GLAD I DID. The service from start to finish was amazing . The staff was friendly and made sitting in the chair so much easy. The dentist was super nice and very supportive . He walked me through each step of the procedure and during the procedure he kept assuring me that I was going to be okay and that I was doing good . I definitely recommend coming here for your dental needs .

Horrible customer service. The girl answering the calls is horrible and has such a negative…read moreattitude saying no to everything instead of trying to be a bit more accommodating to patients. If it was my office I would find a replacement ASAP because that kind of attitude will coast patients to leave. We have PPO insurance and will definitely be going elsewhere.

Always a pleasure getting excellent top quality care, Ruby and the entire crew are polite,…read morefriendly, knowledgeable, 1000000 % highly recommended

I was a patient of this practice for many many years. I was mostly drawn by the convenient hours…read moreand the pleasant relationship I had with the team. The head dentist has done some intensive work on my mouth over the years (even though the aesthetics were not the best). I often complained about my smile as I told Dr. K I NOT LIKE my smile (based on the work he did). Recently, the head dentist performed what I feel was faulty bridge work over implants. I paid quite a bit out of pocket for the dental work. The bridge failed in 6 months (this work should have lasted many years); besides that the work looked poor & I was uncomfortable with my smile). I reached out to the practice about fixing the faulty work and addressing the aesthetics. The dentist agreed to see me but stated because my insurance changed, to repair or even review his faulty work the visit would be OUT OF POCKET! Why should I have to pay this dentist again to fix his faulty work? I declined to accept the appointment. I have paid him more than enough money over what must be 20 years. Patronize this practice at your own risk but don't expect a perfect or quality smile. I will not recommend another person to this practice (sorry if I recommended you & it was not a good result/experience). Signed, Ms. Seriously Disappointed

Scheduled a consultation on January 13, 2026, with Dr. Maurice Haynes for crowns and other vital…read moredental procedures. I was very excited and looking forward to having found an African American Dentist, who is praised highly and recommended from his colleagues. His professionalism, expertise, knowledge and his compassion of my story starting a new journey was rewarded. His assistance Daisey was intelligent, kind and understanding and made me feel very welcoming with her empathy. However, the checkout process painted a different picture. The receptionist (Anna) behavior was inappropriate, unprofessional, rude undesirable and unwanted. When I asked for the documentation for the office visit, she simply shook her head back and forth (NO) and then stated (NO) it will take 60 days for an approval from the insurance company. Obviously, this seemed odd with myself and my husband as we witness this tactful behavior because dentist offices always provide an estimated fees and verbiage of the initial consultation for planning purposes. If this was an emergency, am assuming 60 days for the procedure? After speaking with Aetna for clarification, the dental office should provide patients copies of their documentation, consultation/x-rays, etc. Therefore, a call was placed to the dentist office requesting the documentations, etc., instead, I received a disturbing email from Dr. Maurice Haynes wife stating: "I was not a fit for their office" and attached the x-rays and not the consultation verbiage. Her being in a leadership position and professional setting, shows this was an undeserving approach that should have been investigated and utilized the customer services tactics to provide a resolution to the situation, not discard a patient for simply requesting a copy of the office visit because this is very alarming. Her Demonic spirit definitely showed what she represents. Dr. Maurice Haynes, please be advised of the unkind services the staff is providing behind the scenes. Your reputation and status come with a highly recommendation and its very appreciated. Be Bless!

Please do not visit this office, (they like to take your money without a legitimate reason) this is…read morethe WORST dentist office you could ever go to, the staff is rude and no one holds them accountable (since I've been a patient they have never had a manager and I wonder why that is?!) they take you to the point where you loose your cool and than call back to let you know how it was your fault for loosing it with their unprofessional staff. The owners (dentist) response to the patients is that, she can't let her patients treat her employees any kind of way because they can report her and she can loose her practice, which is totally understandable but it does not excuse your employees to treat patients any kind of way and provide mediocre services. What's funny is they knew who they would try when it came to this cancellation fee, I had the biggest red flag on my first visit. Two patients had walked in a bit late and them being able to fit them in said "nope we can't see you" when they left, I heard the staff saying that "they are always late and that's why they didn't want to see them so they had to pay the fee and have to R/S" as I can understand both sides it also seems like the office staff has an agenda because if you can see them why not see them THINGS HAPPEN. Now my husband was also a patient with them and the day of one of his appointments he ended up having to spend the day in the Urgent care where they determined he had pneumonia, his phone had Broke like a day before so we were waiting for a replacement, he was unable to call to R/S or cancel his appointment 48 hours before because he didn't plan not to go to his appointment and i literally had to go back and forth with them to remove the $50 fee (the average person does not make $50 an hour). Long story short, when I spoke with them I had asked them to cancel any upcoming appointment and they said okay, later on they said I never cancel his appointment a week after he was diagnosed with pneumonia (doesn't make sense to me that I would've left the appt there but okay) I don't remember whether I did or not so we ended up paying that fee (had a lot going on that week), the beginning of November I myself had an appointment but my ins is not currently active so I CALLED THEM to move some appointments around with the requested amount of time to be able to cancel if needed and not have to pay a cancellation fee, I moved some of my husband appointments to the time I had and another cancellation they had available, why was his copay not informed of at that moment I'm not sure but we received a text message from the office at 2:21 pm on November 6th when his appointment was at 3 pm November 7th, tell how would I be able to provide them with a 48 hour cancellation notice when you barely gave me 24 hour noticed of a $242 copay when my copay is usually no more than $30. When I called them and made the person that answered the phone logically think for once in her life, she felt offended and called back to say me and my husband were dismissed from their office, when I asked why, she proceeded to tell me I was disrespectful, when I asked her how was I disrespectful she couldn't come up with an excuse so she told me that everyone has their own definition of disrespect. So I went as far as emailing the office because you can go play with someone else (still waiting for a response so they can take accountability), if they were not "WRONG" after dismissing me and my husband why would they send HIM a message asking him to call back so they can discuss his appointments with him and not me. The messages comes to my phone anyways but I see how they try to go over my head.. I left some screenshots shots so y'all can see wassup.

I've dealt with a smile I was unhappy with for over 20 years. I finally decided to prioritize my…read moredental health and when I googled cosmetic dental services, Dental Designs was the first suggestion. Choosing to patronize, this business was one of the best decisions I've made in a very long time. The staff at Dental Designs, from the receptionist, to the hygienist, to the dentist are amazing. As someone who has anxiety about the dentist, they all made me feel very comfortable. They took the time to understand my wants, but also made sure to address my needs is in the process. I am really looking forward to continuing my dental journey. I mean, who actually looks forward to going to the dentist? If you're looking to have some cosmetic work done, or just looking for a change in dentist, I would definitely suggest Dental Designs!

Found me a new dentist. So clean and aesthetically pleasing …read more I absolutely loved the explanation and details communicating of work needed. We transferred from a different practice that quoted way more than was required. The oral surgeon actually is at this facility therefore eliminating the need for referrals. Both Dr and dental hygienist were very good caring for my daughter. Great addition to the community.

Your receptionist is rude and has horrible issues, she should not be in customer service, if she…read morecan't be nice, she's rude and hostile, and she hung up on me because I called her rude and told me to find another dentist

Rude!!!! After the experience just from the receptionist that answered the phone I wouldn't even…read moretake my Dog to this establishment. Just plain Rude and nasty. If the lady that answered the phone doesn't like her job she shouldn't work there. Awful.. only leaving one star because I had to.

Not sure who the new person is at the reception desk but she was smug and a bit rude. I walked in…read moreat 8:23 for an appointment that I had down as 8:30, only to learn that it was actually at 8am. She was extremely rude when communicating the "15 minute grace period" for the hygienist. Now I've never been late, always on schedule with my routine care and my cleaning appointments have never been longer than 30 minutes. I can accept that I missed the time when confirming my appointment but to have her be so rigid and give me a smug grin was unnecessary. I've never had such an experience here and honestly I was too thrown off to reschedule. She might not be the best front desk representative.

I was told I needed a deep cleaning on my teeth and although I have gotten this procedure done…read morebefore I was not wanting to do it again. Thankfully the dentist was able to provide a numbing gel rather than a needle (I am very afraid of needles) and had an amazing experience! I left the office without any numbness in my mouth or face, truly magical! Dr. Tierney was such an angel! She provided me with stories about how patients used certain mouthwashes and had better gum health and was extremely kind and thorough with the procedure. I highly recommend this dental office especially for these deep cleaning procedures!

I wrote a review yesterday, right after my visit ... and it disappeared into the ether, I guess!…read more LOL Making my appointment was easy and pleasant. That made me hopeful that the whole experience would be the same - and it was. From the friendly (though stressed) receptionist, to Dr. St. Martin herself, to Rose, the hygienist, and the alternate receptionist who set up my next appointment, they are the most welcoming and friendly staff I've ever met, yet still very professional. Dr. St. Martin was thorough in her explanation of the health of my teeth and mouth, and asked me a couple of times if I had any questions. As she left me so Rose could come and clean my teeth, she wished me well and again said, "If you have any questions or need anything, have them get me and I'll come back." Wha-a-a-t?!? So awesome. I have Kaiser, and the co-pay of $30 is very reasonable. They advise a panoramic x-ray on first visit, for an additional $43, which I declined. The ONLY downside, and it isn't their fault, is the major construction project happening on three sides of their small building. It really limits access and they are going to expand their parking once all the fences are gone. Speaking of parking, I advise if you're approaching from Royal Farms side, to just go past the business and turn around at a nearby spot like the All-American Steakhouse. I would NOT try to turn left into their parking lot! All in all, I am supremely glad I read about Dr. St. Martin elsewhere, and decided to give her a try. Excellent dentist and all around great experience. Bonus: if I had to, I could easily walk from home - it's just about a mile.

Dr St Martin installed a cap after she reference for a root canal. After the cap was installed at…read moreevery check up I advised her that the cap/tooth was loose, nothing was ever done. A few weeks ago the cap and tooth fell out, I went back to her and she refused to assist me. She stated it was not her responsibility to repair it and told me I would have to go back to an oral surgeon and after that she would have to do an implant all at my expense. Even though the X-rays show the rod was broken. Now the empty space is bleeding and painful I called for an appointment and she refused to see me. Do not under any circumstances go to this dental office!!!!