Scheduled a consultation on January 13, 2026, with Dr. Maurice Haynes for crowns and other vital dental procedures. I was very excited and looking forward to having found an African American Dentist, who is praised highly and recommended from his colleagues. His professionalism, expertise, knowledge and his compassion of my story starting a new journey was rewarded. His assistance Daisey was intelligent, kind and understanding and made me feel very welcoming with her empathy. However, the checkout process painted a different picture. The receptionist (Anna) behavior was inappropriate, unprofessional, rude undesirable and unwanted. When I asked for the documentation for the office visit, she simply shook her head back and forth (NO) and then stated (NO) it will take 60 days for an approval from the insurance company. Obviously, this seemed odd with myself and my husband as we witness this tactful behavior because dentist offices always provide an estimated fees and verbiage of the initial consultation for planning purposes. If this was an emergency, am assuming 60 days for the procedure? After speaking with Aetna for clarification, the dental office should provide patients copies of their documentation, consultation/x-rays, etc. Therefore, a call was placed to the dentist office requesting the documentations, etc., instead, I received a disturbing email from Dr. Maurice Haynes wife stating: "I was not a fit for their office" and attached the x-rays and not the consultation verbiage. Her being in a leadership position and professional setting, shows this was an undeserving approach that should have been investigated and utilized the customer services tactics to provide a resolution to the situation, not discard a patient for simply requesting a copy of the office visit because this is very alarming. Her Demonic spirit definitely showed what she represents. Dr. Maurice Haynes, please be advised of the unkind services the staff is providing behind the scenes. Your reputation and status come with a highly recommendation and its very appreciated. Be Bless! read more

Please do not visit this office, (they like to take your money without a legitimate reason) this is the WORST dentist office you could ever go to, the staff is rude and no one holds them accountable (since I've been a patient they have never had a manager and I wonder why that is?!) they take you to the point where you loose your cool and than call back to let you know how it was your fault for loosing it with their unprofessional staff. The owners (dentist) response to the patients is that, she can't let her patients treat her employees any kind of way because they can report her and she can loose her practice, which is totally understandable but it does not excuse your employees to treat patients any kind of way and provide mediocre services. What's funny is they knew who they would try when it came to this cancellation fee, I had the biggest red flag on my first visit. Two patients had walked in a bit late and them being able to fit them in said "nope we can't see you" when they left, I heard the staff saying that "they are always late and that's why they didn't want to see them so they had to pay the fee and have to R/S" as I can understand both sides it also seems like the office staff has an agenda because if you can see them why not see them THINGS HAPPEN. Now my husband was also a patient with them and the day of one of his appointments he ended up having to spend the day in the Urgent care where they determined he had pneumonia, his phone had Broke like a day before so we were waiting for a replacement, he was unable to call to R/S or cancel his appointment 48 hours before because he didn't plan not to go to his appointment and i literally had to go back and forth with them to remove the $50 fee (the average person does not make $50 an hour). Long story short, when I spoke with them I had asked them to cancel any upcoming appointment and they said okay, later on they said I never cancel his appointment a week after he was diagnosed with pneumonia (doesn't make sense to me that I would've left the appt there but okay) I don't remember whether I did or not so we ended up paying that fee (had a lot going on that week), the beginning of November I myself had an appointment but my ins is not currently active so I CALLED THEM to move some appointments around with the requested amount of time to be able to cancel if needed and not have to pay a cancellation fee, I moved some of my husband appointments to the time I had and another cancellation they had available, why was his copay not informed of at that moment I'm not sure but we received a text message from the office at 2:21 pm on November 6th when his appointment was at 3 pm November 7th, tell how would I be able to provide them with a 48 hour cancellation notice when you barely gave me 24 hour noticed of a $242 copay when my copay is usually no more than $30. When I called them and made the person that answered the phone logically think for once in her life, she felt offended and called back to say me and my husband were dismissed from their office, when I asked why, she proceeded to tell me I was disrespectful, when I asked her how was I disrespectful she couldn't come up with an excuse so she told me that everyone has their own definition of disrespect. So I went as far as emailing the office because you can go play with someone else (still waiting for a response so they can take accountability), if they were not "WRONG" after dismissing me and my husband why would they send HIM a message asking him to call back so they can discuss his appointments with him and not me. The messages comes to my phone anyways but I see how they try to go over my head.. I left some screenshots shots so y'all can see wassup. read more

See all

I am gonna hate writing this review because then my favorite dentist in the world will become even more popular!! They have a website but not used much: https://www.haynessmile.com/ My family and I have been coming to Dr's Elizabeth aka shoe goddess and Maurice aka THE music man Haynes since 2010 Their staff is professional and on their game! When you call for an appointment they explain everything to you balance due, the procedure, etc. Their automated appointment service works well too. The office is clean and well maintained. The area is open so any discussions by the staff can be heard and they are professional about it, so if it's personal they know to take it behind closed doors. That means a lot to me because I've been in offices were if the staff wants to talk about someone they close the window! Now the actual services, they are a general dentist so no teeth pulling or periodontal procedures done here. They will refer to a specialist in that area. They are very detailed in teeth cleaning and braces. The instruments used are clean and much focus is given to cleanliness. I can not say enough good things about them. They also work well with the people scared and hate going the dentist. Just let them know ahead of time that you and they will do the rest! I did have a billing dispute on cost of braces and they took care of it with so much professionalism it just made me respect their practice and staff even more. My family loves coming here!! read more

This is by far my favorite dentist, very friendly and professional. The team is amazing especially Jodi, always with a smile on her face. Kudos to all of you, keep up the good work. Gigi read more

I love Dr. Haynes and his practice. I think I've been his patient for over 10 years. His office is very professional, very friendly. His equipment and set up is very clean, and looks very modern. An entire wall of the place has huge glass windows with beautiful sun light pouring in all the time. As far as being a dentist goes: I trust him. Right away I had the impression that he sees me as a person, as a human being, and not just a paycheck. He would not perform a procedure on you if you don't need it, even if it would be less lucrative for him. With him I get the feeling that he is on my side. The next thing that I sense from him is diligence. He would painstakingly, with patience, with kindness, work for very very long time on my teeth. I can tell just by seeing him work that he is not the kind of person who is looking to do the minimum or looking to run out the clock. He is the kind of person who would do the right thing even when no one is looking. He would do his duty with sincerity and professionalism. I have had a whole range of treatments from him: TMJ, mouth guard, cleaning, and cavities. Him and his staff (especially the very nice hygienist: India) have been very nice, warm, friendly, and competent. I have recommended him to all of my close friends and they have loved him too. One of these days I'll be moving out of the region and one of the biggest downsides would be losing the services of an expert professional like Dr. Haynes who I actually trust to do what's good for me. read more

Dr. Haynes and his team of fellow doctors, hygienists, nurses etc are some of the most conscientious, sincere, friendly and hardworking medical people I have ever met. Their facilities are fantastic, state of the art and clean. Their manner is friendly, warm and they are very professional but what I like best about them is the impression of conscientiousness and sincerity that I have felt. I have had Dr. Haynes work for hours (over several days) on my teeth, struggling to keep my powerful tongue out of the way, for procedures that pay less, rather than suggest more expensive but unnecessary procedures like a root canal that another dentist had suggested. Dr. Haynes just has a great personality and as far as I can tell he is super competent and very hard working. I have already sent at least 4 of my friends over to his practice and I heartily recommend all of you too. My experiences with his team have been very very positive. These folks are good people! The world needs more doctors like him. read more