Jeff called after two days leaving a message. Compared to what we have experienced from other property management companies such as Exit properties in Chambersburg i360 had at least the courtesy to call back. Jeff was friendly and professional. read more

Warning to prospective renters: Be cautious before applying with i360. This company requires applicants to complete an application, pay an application fee, and be approved before being allowed to view the interior of a unit. Renting sight unseen is unrealistic for most people, yet this appears to be their standard business practice. Adding to the frustration, there is no guarantee the unit will still be available by the time your application is approved--it may already be rented to someone else. Not only that, submitting an application triggers a hard inquiry on your credit report, which can lower your credit score by a few points and potentially affect future rental or housing applications--especially when you haven't even been allowed to see the unit. This process places unnecessary financial and credit risk on applicants and reflects a poor and unfair business practice. read more

It is very difficult to get the staff to respond to calls even if you are a HOA officer! I would appreciate receiving a callback within 48 hours. read more

this place is a joke. been dealing with a roach issue and they have yet to call ANYONE back. they think this is some joke. won't be a joke when I come up to PA and handle it myself. next time I see another one I'll be making my way up. what a joke. read more

I am very disappointed. I have been dealing with mold in my apartment since March. Made them aware by both phone and email. To no avail. It started as a MAJOR water leak at the end of December 2019. This leak went on for 11 straight weeks. So, of course I didn't pay rent. Who would pay rent for an apartment that is completely flooded in the bedroom and bathroom for 11 straight weeks. And, they don't even know the true origin of the leak. They don't know because they don't care!!. When I emailed and called in March 2020, they should have jumped in to get it corrected, as they claim to do, According to all of their review responses. They choose to do nothing!! Here it is, middle of July, I still have the mold... Growing in my closet, on the under side of my bed, under side of my dresser, all over the washer.... Ruining personal items... Closet smells so bad of mildew that I can't even put my clothes in there because if I do, they come out smelling like mildew. They claim they cannot do anything until the apartment is vacant... Perhaps they could put 'insurance' to use.. that's what it's for. Insurance would pay for temp housing until the repairs are done. But they want their money though.... read more

Still giving a 1 star. Instead of reaching out to me, they chose to respond on this. Just laughable in general. Oh well, more people will continue to put up basketball hoops and do as they please. So much for working for us?! Nope just collect and chip away at the keyboard. I guess customer service is non-existent and why bother reaching BACK OUT when you can't, no, won't deal with feedback TO BE BETTER. read more

These MFs break into your home when ever they feel like it. They never give a response to any questions or repairs. When I moved in the place was a mess with BBQ sauce in drawers and the refrigerator infested with bugs. The second worse property management in town. read more

I will never use this company to rent from. Was interested in a place, and before I could see it was emailed an application with $30 fee. I filled out the application, paid the $30 fee and a few hours later got another email saying home had been leased. Called the Agent twice, no response. Called the office number and the woman who answered the phone told me she couldn't help me before I even stated what I needed help with and then after I explained I wanted my application fee refunded she was happy to transfer me back into the agents voice mail just to get rid of me. After asking for a manager I was put on hold, no manager answered and then the woman got back on and told me I had to send a written request for refund to their email. I did that and of course I have no response from anyone. Terrible customer service. I would not trust renting from people like this. read more

I only give one star and this company does not deserve that. This company is management for our 48 unit condo association. They are beyond rude to owners. Our assigned manager does not answer emails, does not return calls. If you are lucky enough to speak with her and ask a question, you are told it is none of your business. I, as an owner, have been called names for asking questions. How professional is that? If you need a property manager - do not hire this company. You will regret it if you do. read more

This company obviously DOES NOT screen their applicants very well. i360 rented a property next to us out to complete slobs! The property WAS in good condition before these renters moved in. Now, the weeds are out of control, grass is about a foot high and nothing seems to be taken care of. On top of that we get the pleasure of hearing the renters screaming and fighting ALL OF THE TIME at ALL hours of the night and into the early morning. This is very unacceptable as this was a nice quiet place to live until the renters moved in. Now, out property value is compromised as well as the property value of the home being rented. It is a shame that the owner of the property has to go pull the weeds and try to take care of the property because the tenants (one of which is home all day not working) are to lazy to take care of the place. I will be reporting to the BBB as well. This is shameful! read more

Zero respect for the needs of their tenants. Took us a year to fix our dishwasher. It broke within 6 months of this and it was going I to another year before they even sent the guy from funks out to look at it again. The did not send receipts for rent during the time the offices were closed for covid, they did not fix anything. They made a tenant pay for his own repairs on the central air unit. They did not follow through when the fire department was called repeatedly for a unit in the building. We gave notice on December 30 that we would be vacating January 31. We turned in our keys vacated and had the power transfered on time. They have now sent a bill for breaking the lease and not paying rent for February when we had moved put and turned in the keys as we told them in writing that we would by January 31. By far the absolute worst rental company ever. read more

Absolutely horrible. They brush off any concern you have about living condititons. Will try and intimidate tenants into extending leases by threating "notice to quit" BS. I've been notifying them of pest infestation for 16 months and they failed to act. I also have mold in the basement and attic. They've done nothing about it. They are text book definition of slumlords. They do not give a damn about people, just their money. read more

Updated review: Since Emily thought the policies are just dandy I felt the need to elaborate. Don't ever fall on hard times financially, or they will fee you up the ass (we were hit by a drunk driver and injured in the accident). Don't EVER make payment arrangements with Ken unless it is in writing as they will not abide by their promise. They have roaches in their laundry facilities, with the roaches being inside the washers themselves. The apartment was disgusting when we moved it. There was inches of old food piled between the stove and counter top. I have photos to prove it, along with photos to prove that the air filters were never changed. The staff is condescending and rude. The man who posts the notices on the doors laughs at you when he posts them. They are horrible people. I got my deposit back because I made sure the apartment I rented was cleaner than when we got there and had documentation for everything. read more

Very bad relation. They did call me back as I was searching. Make me pay the fees with my application. Then nothing for 3 months, emails, contact nothing. They were not able to give any proposal through 3 months. I found something without them. They are useless. Pick someone else. read more

Updated review...they came and took the refrigerator moved last tenants furniture after one phone call. About 4 days time. Which to my quick signing of the lease isn't that bad read more

TERRIBLE PLACE TO LIVE! I just recently moved from 9189 Olde Scotland Rd in Shippensburg, Pa. I had SO many issues with the place and I360 management after moving in and they never came to fix any of them (horrible smell, locks not working, drains not fixed). Total SLUMLORDS with outdated appliances and fixtures! I had to end up fixing them myself. I also was told that I couldn't keep a tiny 12 ft. 2 person boat and trailer in 1 parking spot. The lease never stated anything about parking! Never given a reason why i couldn't keep the boat on the property that i rented! I had a letter arrive 3 months into my lease telling me that the boat be removed immediately. The lease didnt say anything about parking restrictions. BEWARE because if you have more than one vehicle they will threaten to have it towed because apparently people don't have more than one motor transportation (bike, boat, car etc). There is PLENTY of parking spaces once everyone is in for the night. I've read the lease through front to back multiple times. They never explain anything in the lease like they claim they do when they sit you down for the initial signing, and don't back up actions within the lease THAT THEY WROTE! Apparently my initial application I filled out was the only vehicle I could have on property, although the lease says "This lease is the entire agreement between landlord and tenant, No spoken or written agreements made before signing this lease are apart of this lease unless they are attached to this lease in writing.". They act so friendly and kind to your face but once you sign that lease it will all be over. It's their way or no way. They even threatened me and said I had ten days to vacate the property just over this issue and that i would be responsible for the remainder of the lease. They can't legally do that. I carried myself well with no yelling over the issue and have been a responsible tenant with paying rent. I ended up moving the boat that i could literally carry into my apartment because its so small just to keep them happy even though they were making up rules as we went along. This whole place is a joke and I will NEVER recommend I360 to ANYONE PERIOD. GLAD IM OUT OF THERE! STAY AWAY! read more

I'm normally a pretty laid-back individual, so please forgive the tangent: Landlords have shown up regularly unannounced and today entered the property without giving reasonable notice while we were at work and made non-emergency repairs without cleaning up after themselves. Upon leaving, they failed to engage door locks on both the front and back doors. We shouldn't have to re-arrange furniture, clean paint and other chemicals off of our belongings, empty wood and nails from our trashcans, and worry about whether or not the property we are paying to occupy is at risk to burglary. Unbelievably dissatisfied by this service. We have rented in the past with far more respectful people who treated their properties like their own homes. At a minimum, they could have at least moved our possessions out of the way before doing work and locked the doors. Moreso, to their benefit, had they given us notice, we could have moved things for them. We're easy to work with, if we're worked with. This is a must avoid business. read more