I have a 2014 Prius V,purchased from Burdick. In Feb 2024 car was taken in for service because…read morebrake lights were all on,was told I needed a Hub big assembly.Done at a cost of almost 1 thousand dollars! Fast forward to April 2026 and only 8,000 miles more,all same lights are on and SAME part is needed at a cost of $1400!! The SAME part should not have needed replacing so soon! Contacted Burdick 3 times so far and Service manager was supposed to be getting back to me.HE HAS NOT! No more BURDICK!!!

My 22 4runner lit up the dash on Christmas eve. I brought it in on the 26th and was quoted 180 for…read morea diagnostic, asked about my warranty and was told they'd let me know. A sensor needed to be replaced, that'll be $271. How it's not covered is beyond me. I show up to a bill for nearly $500. "Oh, it was 271 in addition to the 180 diagnostic" Me "and my warranty covered nothing on a 2 year old truck?" Nope Calls warranty "actually it's all covered" Speaks to Abby the manager "oh we'll reimburse you and handle it" An hour later "we actually can't, you'll have to do that" So, over paid $500 because no one could actually look into the extended warranty I bought with it and now I get to fight with them to get some of the money back.

Horrible don't go there find somewhere better, service advisors are horrible with communication to…read morethe customers. They do not answer voice mails or phone calls. They have your car that you spent a lot of money on and then ghost you when they have the car. I can't stress this enough to not waste your time go somewhere else

Had my 2026 BMW car treated with AllSurface ceramic coating by CalTex at Burdick. After 3 months…read moreboth sides had faded and lacked gloss. Caltex refused to honor it's'limited warranty'. I called my salesman at Burdick and no return call. I had numerous cars ceramic coated and they did not fade or lack shine. $999 should be refunded.

Pete and the service team have always taken great care of me and my 2014 A6 TDI…read more Providing friendly and courteous service as well as responsive to my busy work/travel schedule. Thank you team DV Audi for the great service. Ps thanks Brian Audi Mechanic/Tech as well.

Worst service department I have issues from day ONE they dismiss everything I say and come up with…read moreexplanations that make zero sense I PAID for a warranty that doesn't seem to pay of anything they charged me for a diagnosis but in the same breath said the warranty will cover one hour of it since when does a diagnosis take more then an hour none of them know what they are doing and will not fix ANYTHING I have owned the car for two months and it's been in the service department more then in my driveway they are just ripping people off and do not care about ANYTHING you tell them is wrong with a vehicle they supposedly inspected before they sold it

The service department doesn't return calls. They have had my vehicle for 2 days and I have no idea…read morewhat's going on.

Drivers Village did reach out after I sent notice. Although they did not admit fault they did fix…read moremy bumper. They stated that they didn't want to loose my business and would fix my bumper. I brough my vehicle in and they provided me with a courtesy vehicle for while my vehicle was being fixed. Overall I am satisfied with what had progressed but I do ultimately wish that this didn't have to be taken as far as it did.

Charged $278 for an oil change. I questioned that amount and the service advisor told me it was…read morecorrect. I went to my car and found my previous oil change receipt and brought it back in asking how the price could have gone up that much in less than a year ($128 increase). No apology and didn't give me a new receipt. Really disappointing.

5 star experience at Audi of Cicero while purchasing my new 2019 Q8. This team was on point with…read moretheir customer service and product knowledge. From web inquiry to vehicle delivery, everyone was great (Kaitlyn, Nate, Joseph, Terry- the team FTW!) I asked for a quick and painless deal/process and these guys delivered! This was probably one of my best experiences at any Audi dealership. Will be back for another Audi when I can convince the other half to give up his Nissan-

Tom made the entire experience beginning to end so easy! He had no issues answering all of my…read morequestions, working around my crazy work schedule, and helping with everything that I needed even after the sale was done! He is not like most big name car dealers, he cares about his customers, and makes sure you understand the whole process even down to the smallest deatils. He also was the only one around that had the vehicle I had been looking for at a very decent price! 10/10 would recommend premier southern autos!

From the owner: Years of experience serving CNY, we are dedicated to offering high-quality, pre-owned vehicles to…read moreour customers. We're committed to providing a great car-buying experience. With our skilled sales staff and financing options, we'll help you get the vehicle you want, at the great price you deserve. Browse our inventory online and check out the Featured Vehicles section on our homepage. We often have many options for used Chevys, Audis, VWs, Cadillacs, Toyotas, Lincolns, and many other makes If you see a vehicle you like, submit an online quote request, or contact us to schedule a test drive. Proudly serving the following counties: Onondaga, Cayuga, Oswego, Madison, Oneida, Cortland, Jefferson, Tompkins, Monroe and others in Central New York!

We were looking for a car at this dealership and making a deal. However, we were not able to make a…read moredeal with Mazda and so we walking out the dealer. Unexpected, the sale manager i believe his name is Aaron started to being rule, not respecting us. He loudly said to us "don't ever buy a Mazda and wasting theirs time then" and walked away. What an unprofessional sale manager is it... Not being respect to a customer...if you wanna be theirs customers and however if won't make it the deal as they want that's how they're gonna treat you as a customer

NO, NO, NO! I have…read morenever been treated so aggressively hostile. The service floor manager for Jeep (RB) and his superior (M) were less than honest. My letter to Mr. Burdick was never acknowled. When I had to go to pick up my vehicle, I brought a bodyguard. Never go there alone, it's your word against there's. They refused to check the security footage as proof of my very poor treatment.

My 22 4runner lit up the dash on Christmas eve. I brought it in on the 26th and was quoted 180 for…read morea diagnostic, asked about my warranty and was told they'd let me know. A sensor needed to be replaced, that'll be $271. How it's not covered is beyond me. I show up to a bill for nearly $500. "Oh, it was 271 in addition to the 180 diagnostic" Me "and my warranty covered nothing on a 2 year old truck?" Nope Calls warranty "actually it's all covered" Speaks to Abby the manager "oh we'll reimburse you and handle it" An hour later "we actually can't, you'll have to do that" So, over paid $500 because no one could actually look into the extended warranty I bought with it and now I get to fight with them to get some of the money back.

bought my second car , I now have a Kia from Sean Melvin and it was a great…read more Experience! everything I wanted was done and then some ... several of my friends have come here as well and our pleased with the exceptional service.. it's a pleasure to take a few minutes to let people know how I feel and that there's an honest team .. the car service department as well with Bryan and Owen is top notch.. have no reason to go anywhere else for cars or for service..

I am a first time owner of a KIA. A dear friend referred me to KIA and told me that she and her…read moredaughter recently leased two vechiles from Burdick KIA and that I should speak with their sales person, Zen LaPointe. I can't express just how impressed I am with Zen. He took all the time in the world to answer every question I had as it was over 10 years since I purchased a vehicle. I said that I saw some used cars on the KIA website and he said "may I make a suggestion", and his suggestion was spots on. He fully explained the car to me and I knew that was what I was going to buy. Zen is a credit to KIA as he is the most knowledgeable, understanding, compassionate, caring and patient man that I know who would put up with a 79 year old woman who does not drive on any highways, etc. I have had the car for 3 days and I just love it. Thank you Zen. You are the greatest. Margaret O