Need better Mechanic's. Bought a Acura RDX 9 months ago for $14000. They tried to repair driver…read moreside mirror, still not right. 2 months in transmission problem. They fixed it and said it's a plug that's easy to replace. Now it's parked because another transmission code showed up. They beat me out of $14000. What can I do?

Nolans Car Care has been a great experience! The staff is professional and prompt. Im a first rime…read morecar buyer and they took the time to explain everything in a clear and concise mannerism. This experience was stress free and rewarding. The staff is patient and friendly, its a honor to have conducted business with them. So if your looking for a vechile go see Josh at Nolan's you'll get everyyhing you need and more!

The dumbest salesmen work there. Guy in a pickup truck towing a trailer cut me off on my electric…read morescooter on the street in front of the lot, even though I was riding legally on the right side of the street and there was whole, empty second lane for the driver to be in. One of the salesman saw it, came up and said I shouldn't have been in the street and should have been on the sidewalk. This despite NYS DMV guidance saying, "You can operate these devices on highways with a posted speed limit of 30 MPH or less. You cannot operate these devices on a sidewalk except as authorized by local law or ordinance." But what can one expect from a car salesman except they think cars reign supreme? Dealerships don't generally hire rocket scientists. No child ever says, "When I grow up, I want to be a car salesman."

As repeat Lamacchia customers, we were very happy with our experience buying a new Honda CR-V…read more Both Steve Lerch and Richard Ireland worked with us to find the right vehicle and work out reasonable terms for purchasing it. Lamacchia and their staff out shine their competitors in Central NY.

I bought a vehicle from Kevin, and a few days later there was a problem. I gave him a call and the…read morenext day he took a ride with me, and we agreed there was problem. It was addressed. So far so good. If you own a vehicle there will be problems. Kevin took the time and things got done. I will update if needed. Thanks.

Update: The truck lasted 1 year and 2 months, catastrophic engine failure. Bring your vehicle to a…read moretrusted mechanic BEFORE you purchase it. The 5 star reviews are from the people who lucked out at Peoples choice

I chose Great Lakes Honda City because they had the largest selection of Honda CR-Vs available when…read moreI was searching online. Inventory got me in the door, but the people are the reason I bought my vehicle there and will continue to return. From the start, Cierra, the Product Knowledge Expert who assisted me, set the tone for the entire experience. She was patient, attentive, and genuinely focused on helping me find the right vehicle. She never rushed me or tried to push me in a direction I wasn't comfortable with. Instead, she encouraged me to take my time and test drive as many CR-Vs as I needed until I felt confident in my decision. That level of patience is rare. Throughout the purchasing process, she maintained consistent communication and made sure I was informed every step of the way. Even after the sale, she followed up with me twice to make sure everything was going well. That kind of follow-through shows real commitment to the customer, not just the sale. Mike, one of the Sales Managers, played a major role in making the experience enjoyable and stress-free. He brought humor into the process and kept me smiling, which made a typically stressful situation much easier to navigate. More importantly, he understood my financial limits and respected them. He worked within my budget and structured a deal that made sense for me without unnecessary pressure. He ensured I received fair value for my trade-in and helped secure financing with a monthly payment I could realistically afford. There was no confusion, no games--just clear communication and a deal that worked. Chris, the General Manager, elevated the experience even further. When an issue came up that was not caused by the dealership, he stepped in personally. Instead of passing the problem off or avoiding it, he took full ownership of the situation. He came out, spoke with me directly, and made it clear that he would make things right. Then he followed through. He found me a better vehicle than the one I was originally going to purchase and honored the deal we had already agreed upon. That level of integrity is uncommon. On top of that, he personally reached out afterward by both text and phone to make sure everything was resolved and that I was satisfied. That kind of leadership reflects directly on the quality of the dealership as a whole. The entire experience was straightforward, respectful, and customer-focused. Every person I worked with demonstrated professionalism and accountability. There was no pressure, no confusion, and no sense that I was being rushed into a decision. Instead, I felt supported and informed throughout the entire process. I will be returning to Great Lakes Honda City in the future, specifically when I am ready to purchase a Honda Passport. Based on this experience, I have full confidence that I will receive the same level of service again. I will also be recommending this dealership to others. The combination of strong inventory and exceptional staff makes it an easy choice for anyone looking to purchase a vehicle. This was not just a transaction. It was a well-managed, customer-first experience driven by people who clearly care about doing things the right way.

Bought out my leased truck. Things went well. They made it very easy…read moreto purchase my truck. Omar A. was very helpful and I had a good experience. It did take longer than I wanted but I now own the truck. Thanks to Edin V. also. Mike L.

They managed to steal parts off my corolla during annual state inspection …read more I put new high end light bulbs into my headlights day before the state inspection (DOT approved) , got the car inspected , next day one of my headlights is suddenly out , so I desided to check my lightbulbs just to find out that someone stole the new bulbs and put some junky ones instead thinking I will not find out . Typical crook dealer just took on a new level! I hope you really like my new headlight bulbs , I can donate you some more if you need another set !

I bought a 2015 dodge charger form this dealership in 2022 , was a great deal car runs awesome and…read morewas very honest with me would do business with them again, thank you for a great deal!!!

This has to be the best garage in Syracuse .I've been to many shops around the area but this is the…read morebest one. Employees are educated and Articulate. Labor prices where the fairest of any garage I've been too.Was quoted a price and was given that price even though more work went into it then previously thought. Everything explained to me during the whole process. Competent,Cheap,Classy. I will surely be back here for all my vehicles needs.

From the owner: New automotive sales & service center located in Solvay, New York.read more

I recently leased a new vehicle at Bill Rapp and I have to say that I am very impressed! The…read moresalesman, Hector Lopez, was courteous and respectful; knowledgeable and he treated us like we were family. There was no pressure put on us whatsoever. The test drive was great! We were allowed to take the car out by ourselves and it was extremely liberating! We did wind up leasing the vehicle, a 2026 Subaru Forester, under very favorable terms, and we couldn't be happier!

My experience on first service was not so great , I was told my first and last service should be…read morefree of charge , but they charge me for tire rotation $ 26.95 and they told me that I have nail in my tire and it would cost me over $ 200 to replace tire. I did decline to pay for new tire and after a few minutes they told me that it was mistake , it was another car. Something else I would like to add about my experience with your company . They told me I would have a gift card for test driving and never got and another issue I had when I make appointment to learn about my vehicle the person who I had appointment with was not there. These small issues make me wonder about your company.With my experience I would not recommend you to anyone .