I spotted this place one morning on my way to grab coffee and thought, "That looks…read moreinteresting--I'll come back after work." So I did.
First surprise: they only serve drinks and no food. That's perfectly fine--I was in the mood for something to drink anyway.
Unfortunately, things went downhill from there.
The young woman working was friendly, welcoming, and made a great first impression. The young man, however, seemed like he was competing for Employee Most Likely to Ruin the Vibe. When my drinks were ready, instead of simply calling my order, he loudly said, "Hey, you with the glasses!" Then, when I asked about the cup sizes, I got a response along the lines of, "The medium large is the big one," delivered with a tone that basically translated to, "Didn't you read the sign?" It was my first visit, my friend--not an entrance exam. A little patience goes a long way.
Now for the biggest issue: cleanliness.
The entire place looked noticeably dusty. Not just a little "we've been busy today" dusty--I mean "someone should introduce this place to a feather duster" dusty. Every surface seemed to have a layer of it, and when you're preparing drinks, that's not exactly reassuring. It's hard to enjoy your beverage while wondering if today's secret ingredient is airborne dust.
I also noticed there were no uniforms, no gloves, and no hats. While not every business has the same dress code, when you're preparing food or drinks, customers expect a clean, professional appearance. Presentation matters just as much as the product.
As for the drinks? They were decent. Nothing wrong with the flavor, but unfortunately good drinks can't overcome poor cleanliness and an unfriendly attitude.
I wanted to like this place because I enjoy supporting local businesses, but between the dusty environment and the unnecessary attitude, I don't see myself returning. Hopefully they invest in a little customer service training... and maybe a Swiffer.