My dryer quit working last week. I sought various reviews, starting first with Yelp. I saw in…read moresomeone's comment that Appliance Service Solutions works on LG appliances (a lot of service people don't). I called and a very professional woman answered and set me up for an appointment between 9 and 11 on Monday morning (5/11/20). Monday morning, at 10:45, Mike called to say their previous job ran long and wondered if 11:15 would be okay. I said, "Of course!" They arrived at 11:10. They were wearing masks and gloves. I have a full-size stacked washer and dryer; heavy, to say the least. They checked out my dryer thoroughly and determined it was fine, but they were concerned that my old circuit breaker may be having issues and recommended I wait to use it until I have an electrician out. I was SO grateful to find out my dryer is fine (because I'm actually in the midst of seling my condo). Their price was very reasonable for as long as they were here. I had expressed my concern about a possible fire and they were so thorough. I would definitely use this company again and highly recommend!

In terms of response time, knowledge, and practical advice, I do believe Appliance Service…read moreSolutions is a knowledgeable and reputable company. The technician was professional, clearly experienced, and identified a legitimate issue with my refrigerator that I was not previously aware of. That said, I will not be moving forward with additional services because of my experience with pricing transparency. I originally scheduled service for a dishwasher diagnostic. Over the phone, I was quoted approximately $150-$165 for the dishwasher diagnostic, not including any additional parts or labor if repairs were needed. While the dishwasher diagnostic cycle was running, the technician began discussing Samsung appliances with me and mentioned that my refrigerator model may have a common issue. He asked if I minded him taking a quick look at it while he was waiting on the dishwasher cycle. My understanding from the conversation was that this was a quick courtesy look while time was already passing during the dishwasher diagnostic. I agreed. He briefly inspected the refrigerator, pointed out ice buildup, checked the temperature, and explained the likely issue and what the repair would cost. I appreciated the information, and I do believe he correctly identified a problem that may need attention. The issue came at the end of the visit when my final bill was just over $250. When I asked about the difference from the original dishwasher diagnostic quote, I was told the additional amount was because he looked at the refrigerator. My concern is not that the refrigerator inspection had value. It did. My concern is that I was not clearly told beforehand that looking at the refrigerator would be an additional diagnostic charge. Had I been told, "I can take a look at the refrigerator too, but it will be an additional charge," I likely would have approved it. The problem is that the way it was presented -- as something being done quickly while waiting on the dishwasher cycle -- made it feel like a courtesy or part of the same visit. Overall, I think this company knows appliances and appears capable. However, based on my experience, I would recommend confirming all charges in writing before agreeing to have them look at anything beyond the original appliance you scheduled service for. Clearer upfront communication about additional diagnostic fees would have made this a much better experience. For anyone wondering why I chose two stars: Yelp labels two stars as "could've been better," and that accurately reflects my opinion of this experience. The technician seemed knowledgeable, and I do think the company is capable, but the pricing communication could have been much clearer. That is ultimately why I feel two stars is warranted.

Cory did a great job getting my service issue resolved with the extended warranty company and made…read moresure we got a new washing machine quickly.

Ok, Judd and Black made it right. I do wish I had asked to speak to the manager but after having…read moresuch a bad experience all around I felt like I was out of options A new technician came out and and showed me that it WAS working and I just didn't know how to start it. To be fair, a lot of people messed with and tried to get it going, and the other technician didn't even ask about how I was turning it on after he replaced the control panel. I will say it does really impress me when a business apologizes and makes it right. So I am taking down my bad review.

This guy is awesome, unfortunately he is being targeted by the owners of Next Fix due to them being…read morecalled out for their fraudulent reviews on themselves to boost their visibility, I had to call him to come back and repair an appliance of mine that broke within hours of them leaving and they just ran off with my money, he gave me a discount and said he'd offer the same to anyone else who has been victimized by NextFix

I strongly do not recommend this person. I have never experienced service like this before. It…read morelooked like he had no real experience or skills in appliance repair. It also looks like all of his Yelp reviews are fake. Zero stars.

I have an Oreck that needed service and within minutes my problem was solved. It has been remodeled…read moreand now looks like a showroom rather than a workshop. Thanks for the demos on the Miele and Sebo. I'll be back!!!!

Brought in the old Miele to see if it was repairable. Via free estimate was told nope, too…read moreexpensive to fix. Was on the fence on either a new Shark (elsewhere, $160) or an on sale Miele or Sebo (about $300+). When I went to pickup the old one, they showed me a used Miele ($100) with similar motor, etc. Done and thank you, Rector Vacuums! Bonus- awesome knowledge shared re: vacuums and different levels of machines!