Verizon and Apple Store couldn't help me with my broken screen and the phone charging area not working. I bumped into the blue kiosk i now know as icity repair and they were so friendly and informative. They were able to fix my cracked screen and the charging area for a discounted price. The girls were very friendly and answered all my questions. Just wish I found them sooner. It's clear the people who work here know what they are talking about. They told me if I was satisfied with the service I received to write a review, so here it is guys! Thanks again ! Will tell my friends and obliviously my big family will be back at some point. read more

iCity Repair - We all bought their recommended cases! Lol! - Mobile Phone Repair Near Me - Bridgewater, New Jersey

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Replaced my screen on Feb 7th. No issues. Daughter dropped screen, what would have been minor drop, but it broke the screen again. Came in on March 6th and was replaced under their 30 day warranty for $80. Dog ATE the phone, broke the screen, came back in on April 1st. Said they would cover it under the warranty for $100. After I brought it to their attention that the last time it was covered for $80, they said "oops, ok $80 then". Two days later it stopped charging. Went to another place (Cellaris, Quakerbrigade -- AWESOME) they let me know that my charging port was damaged as well as some other issues. They cleaned the whole thing, changed the charging port, and charged me $30. Make the trip to Quakerbridge. read more

I went here after I shattered my phone screen very badly at work. The people who work there are very friendly, and they had my phone ready after 40 minutes. They were a little expensive but they offered to fix my camera as well, which also had problems because of the fracture. All in all, they did a great job, and I will definitely go there again if my phone decides to catapult its way out of my pocket. read more

The iCity repair folks are awesome! Great job at a very fair price! Highly recommended. Don't buy a new phone without checking with them first to see if they can help your old phone! read more

Service is fast, easy, and stress free! Pricing is very fair, and customer service is fantastic. All work is done onsite and less than 10-15 minutes. Fixed screen on IPhone 6 Plus and provided a new screen protector. read more

Taylor was extremely knowledgeable and super nice. Great customer service super fast! Phone came out beautiful. Highly recommend!

Great, fast service given to me by Alex. Would highly recommend this repair shop to anyone looking for affordable quality service.

Customer service is BEYOND TERRIBLE. Brought my IPhone in to get the broken screen fixed and it was only charging with one charger so it was turning on. Waited 5 hours for it even though they quoted 2 hours and when I got back they informed me they couldn't fix it because it had water damage and when I picked it up it wasn't turning on AT ALL anymore and told me they couldn't do anything. They wasted my time and even made my IPhone WORSE. Apart from that they were not even apologetic and EXTREMELY RUDE. read more

I loved this place, in and out 30 mins. My son broke the screen of his new iPhone 5 & had leave for Europe in the afternoon, I went to this place & they were amazingly busy I requested that my situation does not allow me to wait in line. They accommodated my request & I was little skeptical so I was there all the time they were working on my phone. They are open kiosk it's not that they have a back room where they take the phone & you are not sure what is happening. These people were nice & owner was more courteous than the kids he had helping him out & they didn't had any problem me looking at what is happening with my phone. So I would definitely recommend people to go here. read more

Quick service at reasonable prices. This is my go to place to repair my phone. They can usually fix a cracked screen within an hour. It's located in the mall so you can walk around in the mall while waiting for your phone. They do more then just fixing cracked screens. So if you're having phone trouble you should definitely check them out. read more

I've been a customer for years. These guys are always friendly and professional and always give me a discount on services for being a repeat customer. The wait is never long and the price is always fair. I pass several other smartphone repair shops on my way to the mall to have these guys service my phone because I know they're trustworthy and good at what they do. Highly recommend them. read more

I have been to the store several times. They offer a great service over the cost of a new device. Unfortunately, the last couple times trying to go there, the customer service skills are completely lacking. They always have staff on for fixing apple products, however limited staffing for repairing samsung. I have tried to call bear, to see if a Samsung repair person is working, before driving there. They NEVER answer their phone. I was told by one of their employees the other day, that they do not have enough help to answer the phone. My most recent experience, I went there Friday evening to get her phone fixed. They advised me they could not fix it that same day, but I could bring it back on Saturday. When I went on Saturday, I was told they had no Samsung person working. Only after I question them further, did I find out they would not have a Samsung person working until Monday. I question them, as to why they told me on Friday to come back Saturday, if they weren't going to have a Samsung person working. The girl had no idea. She advised me I could text the owner, and that he would call me right away, if I wanted to discuss my concerns. Guess that text message goes with all the voicemail messages people leave them, nowhere. Never heard from him. All of this prompted me to do some research online to find another repair facility, perhaps one that's a little more compenent with customer service. I quickly found out that this place charges way too much money for the service. Free 15 minute ride, I was able to pay $64 for the same service at this facility wanted to charge me $120. They get one star on this review, because you can't give them anything less. However rest assured I will not be visiting them again. read more

Not sure how they did it, but iCity repaired an Iphone that was soaked in water for over 12 hours - as good as new in less than an hour. Courteous service and the prices are more than fair. I highly recommend iCity repair! read more

BEWARE! Altered, Directed and PAID REVIEWS & TIPS. Claims to fix phone what a joke, with missing screws ?? Thankgod i had been to this other place and they showed me not 1 but 5 missing screws. haphazardly handled phone. Will NEVER GO BACK to these Rip -offs. read more

DO NOT USE THEM.... WASTE OF MONEY... CRAPPY SERVICE - They use substandard off market screens for replacement - Screens have low resolution and cannot be see in sunlight or with sunglasses on - They do not tell you that Apple will not touch your phone after iCity repairs.. Leaving you with the only option to pay for replacement phone with Apple - Screen repairs cost more than Apple - DO NOT WASTE MONEY AND MAKE YOUR PHONE OUT OF WARRANTY. read more

Dropped my iphone xr in the parking lot at work. Called around and had a problem trying to locate someone who could repair my home asap. My friend used iCity Repair in the past so I gave them a try. Their techs are excellent, went over all my options. After an hour or so my phone was fixed and was back to work...They even have this insurance plan for future damage / issues I have. It's a great value to have knowing if something happens I can go back and get fast service each time. Thank you iCity! You saved my day. read more

My iPhone screen was cracked so I brought my phone here and Steve replaced it while I waited. Very fast and great customer service.

Amazing service and great people. Miriam and Alex fixed my phone in less than 30 minutes. This is the only place I go when my phone is broken. Thank you guys so much! read more

Absolute scam artist's would not recommend service also is done with toal disregard. Multiple people I talk to about this established has said the made thing. screens don't work correctly would recommend bringing in a real apple screen instead of their cheap china screena. read more

Do not go here... They can't fix a phone more than replacing a screen. My screen repeatedly popped out and shattered after 3 installs. Better off going to the distributor. read more

Computer service We had a very pleasant experience recently when our computers (on which we are mightily dependent) had some troubles. We called around and found the fairest prices at MyExpertPC (683 Georges Road, North Brunswick; 732.982.7144). Ian Scherzer took very good care of us. * He offered a free diagnosis. * He actively searched for the most cost-efficient solution. * He fixed our problems promptly and for the quoted price. * We were treated with respect and courtesy. Does this sound like the big box boys? No, it doesn't. In fact, if your computer needs to be replaced, Ian will tell you for free, and he doesn't even sell computers. The big box guys charge you for the diagnostic and then sell you new equipment. Hmm... read more

Place is the biggest RIP OFF AROUND. I called them out on Face Book they blocked me and deleted my comments. People dont no how to fix phones. They brake them. Check around better prices and better installers close by read more

I had a cracked screen on my iPhone, and they were able to help me get back on track quickly! Great location and professional help. Thanks a bunch! read more

Freddie was awesome. He put a protector and "bumper" on my iPhone 6s Plus perfectly. So pleased with how it came out. He's a pleasure to talk to as well. You can tell he really enjoys what he does! read more

i had brought my phone there since i dropped it and it shattered, they fixed it and told me that if something else happened, they'll fixed it for free. well a month later, lines started going on my phone and it would glitch to the point where it would turn on and off. i went there WITH my reciept from last time to prove that i was there before and so i could get it fixed for free. as they fixed it, the worker told the guy talking to me to charge me extra which obviously pissed me off. we had an arguement over it and after an hour they gave me my phone as i refused to pay. a good week later my phone stopped working, thanks lol. read more

These guys are great. I have been to see them for a number of issues (iPhone related...not personal). Each time it's been a great experience. Their work is great , the pricing is very, very reasonable and they are fair!!! And, you don't have to deal with the shenanigans and wait times and costs that we've all experienced with apple. Special shout out Mike and Jason who (again) handled my probably quickly, efficiently and more than fairly. Highly recommended (and I'm not one to write reviews)! read more

iCity is incredible. My iphone inexplicably shut off and wouldn't turn back on. They diagnosed the problem (broken screen) and fixed it all in under one hour and for $100. If you have a problem, with any cell phone (android or apple) take it here. Skip the hassle of the genius bar. read more

Great people. Friendly. Fixed my galaxy S5 and was $50 cheaper than the local repair. They fix the screen in an hour as promised and even found a backplate that they gave me for free from an old ruined smart phone. read more

I had a horrible experience with this customer service with (who i came to find out when i came on yelp) the OWNER on the date of august 2nd at the time 2:45, was unprofessional and knew nothing about sales, when things weren't going his way he resorted to calling me unnecessary insulting names. After that he then proceeded to swipe me off to the side and told me to "make up my mind" and proceeded to help other customers to see if he can scam them because he clearly wasn't gonna scam me. This manager was condescending from the very start when speaking to me, and undermined me by age. I am a returning customer so I was expecting better service and treatment than this especially since I told him multiple times that I was a returning customer. Due to me being a returning customer I received a coupon for 10 dollars off of my next repair. After I talked him down to a price and told him about my coupon, he (a grown man) got visibly angry at me and started mocking me by calling me (an 18 year old) "shady" for not telling him about having the coupon from the very start thus making him unable to scam me even more if he were to have this knowledge. this business should not give out coupons if they are not going to honor them under any circumstances and should put in the FINE PRINT that coupons are ONLY FOR PEOPLE THAT ARE GOING TO ACCEPT A NON NEGOTIABLE PRICE and not give them out in the first place. This service just cost you exposure to fellow bridgewater citizens and all surrounding towns that dare to inquire about going here via yelp for ANY repairs. Extremely disgusted in the way I was spoken to and dealt with and it makes it even worse that the OWNER is responsible for this. Someone like this should not be owning a business because the way he runs things is simply unethical. said owner- Ian S *disclaimer* i only put one star because it's mandatory. if i could, i would give this business NEGATIVE stars. read more

iCity Repair did an excellent job in accommodating my needs when I came to them! They fixed my cracked screen with no issues, and it was done while I was still in the mall getting a couple things done. Their staff is friendly, knowledgable and easy to work with. I will definitely be back if I ever need to and I recommend them to all of my friends and family who are need. Thanks to David and his crew for helping me out in a time in need. read more

This place is great .i spoke to Taylor who is very knowledgable and personable about my iPad which I thought was beyond repair or it would cost a fortune to fix. She assured me it could be fixed for a reasonable cost. It was done quickly and the price was fair and Taylor explained everything they did and what I needed to know ( I'm not very computer savvy) . The other person who helped me was Sam, I will only bring my electronics here from now on even if though it's a 30 minute drive from my home and believe me I'll probably be here again since I am rough on my iPhone,kindle and iPad. read more

So Im at my sister's place a few days ago and her 3 yr old bulldog decides to use my iPhone as a teething ring, all it took was maybe 2 seconds for the dog to render the device totally useless, LCD destroyed, unresponsive and won't unlock. My first thought was new phone which I really couldn't afford at the time. So I checked online to see if it was possible to repair, and Icity came up in my search. I would nominate these guys for Nobel prize. Not only did these guys restore the phone, but they worked their magic and now is working better than new. The best part was the quick friendly service at a price that is better than right. Why pay more somewhere else for quality workmanship these guys provide. I will never go anywhere else, neither should you! read more

These guys are the worst, They charged me $75 dollars to change a screen for my Ipod touch, and I had to return it 3 times for them to fix it again and again, only second time they told me the "pins" in my Ipod are loose and I have to live with the fact the screen is not attached! I asked for refund they refused! the girls there are rude both of them, they are very offensive for no reason, and while I am showing them the screen they tell me the screen has been changed, and we did what we promised, we did what we could, the other lady kept saying "do you think we are Apply to give you a brand new ipod!". worst $75 I paid repairing a thing, so upset and will never recommend these folks to anyone, I will make sure to spread the world Anyone interested I can provide my phone number, and photos of the "repaired" IPOD. read more

UNBELIEVEABLE SERVICE!!!! My son dropped his phone at a softball game and the phone completely cracked. I texted Ian, who I had used years ago and he responded right away. He picked the phone up from us at the park and will return it later. Who does that???? He is amazing and I would recommend him in a heartbeat. read more

I brought in my broken phone to these guys and somehow, they fixed it!!! I had broken the screen like 3 months ago, and just dealt with it for a while....pieces of glass fell out of it eventually and one day i dropped it in 4" of water and it died. I went to apple and they didnt help at all...wanted to sell me a new phone I brought it in to iCity, and they fixed my phone in 45 mins!!!...I was totally shocked that they fixed it, like there were bubbles coming out of it underwater..... read more

The most convenient and helpful service anywhere-I had broken the screen on my iphone and called the insurance service who told me I had to go to verizon (so much for insurance :/). Then I went to Verizon at the Commons and the rep looked completely confused and frazzled and directed me to icity...I am so glad he did! The replacement screen was actually cheaper than going through insurance AND it took less than an hour! The representatives are super helpful and knowledgeable-Taylor took the time to answer all of my questions and was incredibly friendly and really knew her stuff...seriously everyone needs to know about this place :) read more

Repaired my iPad very quickly. They removed the broken (snapped) headphone plug from the iPad jack within just a few minutes

BEWARE Brought in my sons retina iPad with a cracked screen for repair. After the repair there are horizontal lines visible on the screen. The technician explained that this is because they do not use authentic Apple parts and that these lines are frequently visible on the after market screens that iCity uses. Next I spoke with Ian, the owner. He assured me that they would refund my money and put the original broken Apple screen back on so I could take it to Apple for proper repair. Here's where it gets interesting. Instead of replacing the oem part as Ian had promised, he instructed his employees to call mall security to have me removed. When security arrived, the iCity employees lied to them saying that I was irate, threatening, etc. That's when I calmly removed my iPhone and showed the security guards that I had been recording the incident. At that point, security knew that the employee was lying and encouraged me to file a formal complaint with the mall customer service department, which I did. However, my experience was so horrible that I felt I needed to write this review so that others could avoid similar issues. read more

Took my iPhone 3Gs to get the silent toggle fixed. Nice customer service and very professional and knowledgeable staff. But took about 45 mins to diagnosis the issue and didn't have parts on site. Luckily I had a spare iPhone with me and they were able to take the spider cable out of it. They were able to fix it. Thanks guys. read more

Brought my iPhone 4 in a while back, I dropped it and cracked the front screen. I looked on their Instagram and knew exactly what I wanted done. So I went in and told them I wanted this on the front and this on the back. And they said we don't have that. And I was like um okay. What about this on the front and this on the back? We don't have that. Okaaaayyy.. Then again I chose something else, they didn't have it. So I said what DO you have? And then they said we have a white front and so and so has that back in his van, if you come back tomorrow we can put it on. And I said okay, so I got the front put on that they had and then paid for both the front and back and then came back the next day. They didn't have the back they told me they had, it turns out it wasn't in his van. So they gave me a glow in the dark back, which is supposedly all they had. In my opinion, that was really annoying. I paid over $100, could've got a brand new iPhone, didn't even get the color combo I wanted, the front was a white iPhone 4 screen that eventually turned a off white yellow color which real white iPhone screens definitely don't do. It was just such a waste. The screens were both so thick, thicker then the original iPhone screens, and it made my iPhone SO heavy then regular iphone 4's. Never again will I get anything done there, I think it's a waste and too expensive. read more