This location is convenient and had plenty of parking. The wait was the problem, even with an…read moreapartment. There was a line to check in with the "Express kiosk" and no one to assist. Although there was two check in kiosks, some of the people did not know what to do. I had to wait for the person in front of me who needed help with the process with no one available to answer questions. They should not overbook the appointments and or place other walk ins on the bottom of the list when they are super busy. Not sure if I will come back to this location again. The system says it will text you when ready but I didn't even receive a confirmation text upon arrival. This system needs to be changed, you should get some kind of confirmation once you check in, then at least you know if you are in the queue.

I always choose to go to this Labcorp location because I feel that it runs the smoothest. I had a…read moresituation with the doctor's order and Famita, the manager, helped me work through it. Great job.

Great experience. I specifically chose NYS based on the high Google reviews, and they didn't…read moredisappoint. Damariz both checked me in and administered my test. She was friendly, professional, patient and explained everything clearly. While small, the clinic was clean and offered free water bottles as a thoughtful touch for those who might have "shy bladder." If this is your first time visiting (like me), my one suggestion is allowing some extra time since the clinic is located in plaza of similar-looking office buildings. I would happily choose this clinic again.

You screwed up my blood draw and noone answers the phone or returns messages to get this…read morestraightened out. Its like being in the third world.

This was my second visit to this location, and the entire staff was fantastic! Jazmine, in…read moreparticular, was amazing--she drew my blood effortlessly and was incredibly kind. I highly recommend this place. I was so satisfied with the service that I brought multiple boxes of SPAGnVOLA chocolates for the staff as a thank-you. Truly appreciate the excellent care!"** - Eric Reid

I live in Clarksburg and have to get my blood drawn often. I went to the LabCorp in Clarksburg and…read morewas so sad when it closed because the team there were amazing. After realizing it was closed, I went to the location on Observation Drive and didn't have a good experience. I read reviews and saw this location had good reviews, so I went here. This location is my new go to! The office is clean, it is fully staffed with amazing, kind, & friendly people. They were very organized. The large staff allowed for shorter wait times. Mary drew my blood and she was so kind! I barely felt a thing! It was an easy and very positive experience. Thank you Middlebrook LabCorp!!

Mr. Terry was very very considerate of my unreasonable fear of needles for the blood draw, I didn't…read moreeven feel the needle go in he brought me a water and socialized to keep my mind off it. 2026 that kind of kindness is rare .

I made an appointment in advance specifically to ensure my tests would be done promptly and on…read moretime. I arrived five minutes early, checked in, and then waited 25 minutes before anyone even acknowledged my presence. At this point, it's been 35 minutes past my scheduled appointment time, and I'm still waiting. This raises an obvious question: what is the purpose of making appointments if patients are expected to wait this long? If the office is running behind or unable to accommodate patients as scheduled, the responsible thing to do would be to notify patients or offer to reschedule. We are all busy. Patients make an effort to arrive on time and usually extend a reasonable grace period--but there is a limit. Respect for patients' time matters. We are clients, we pay for these services, and basic communication and courtesy should be a priority. Very disappointing experience.

The staff is not caring. I checked in for my appointment at 11 am today. I was not called even…read morethough my name was listed as checked in. I approached the desk and asked why I was not called even though. The representative said I should take a seat and she would be with me shortly. I sat down and waited over 15 minutes without being called. This business needs to pay attention to customers and follow up with customers. I cannot recommend this business and I have found Labcorp locations are similar in service. Unfortunately they are the only game in town. They can do as they will. La corp, get with the program!

THEY are terribly understaffed. I have been sitting here for an hour and am still number 8. There…read moreare 19 people sitting in here. It is a HUGE Petri dish!

Quick review but I did like this Quest. It's inside the Safeway but it's a nice spot to quickly get…read moreyour labs done. The staff that was working on me was very nice and she took good care of me during my blood drawing. The place is small but there are plenty of chairs. Will come here again.

I will never return to this lab and I strongly advise others to avoid it. The phlebotomist who was…read moresupposed to draw my blood was extremely rude and full of attitude. I ended up canceling everything and walking out. People who don't know how to treat others with basic respect are in the wrong profession.

Absolute dumpster- unless you're on a Quest for detritus, fomites and probable tetanus-this is your…read morewarning: GO ANYWHERE ELSE... Quest: if your employee is Oscar the grouch, your facility is a garbage can. It would be hard to imagine a more poorly run business with worse customer service. I couldn't believe the piss poor attitude and the grumbling belly aching of your "employee"(as describe below many other reviews)- If you are that unmotivated, stay in bed and do us all a favor! If your communication skills are so impoverished, don't work in a customer service field. Spoiler alert- it's not for you! Maybe you can find a job in a submarine off the coast of Nova Scotia, something you would be suited for if the fish didn't find your attitude equally repugnant. I'm genuinely shocked she has been not only employed but retained her employment for some time- as is evident by her demonstrably vile treatment of everyone else leaving stacked comments. Glad I walked out and didn't let her voodoo needle my arm. Not only will I not be visiting this Quest lab again, but I will be avoiding all Quest labs in the future. I'm sure I can find another incompetent business and even b*tchier disgruntled employee to give my money to, and after this experience- I will do it joyfully, gladly.

I have been to this location several times and had good experiences until today. I arrived at my…read moreappointment on time at 2:00 p.m. There were several other people already waiting. I waited for 50 minutes, nobody came out to say they were behind and not one other patient was seen. I finally had to yell into the back that I had to leave. I will not schedule another appointment here again. I think that only one person was working. I heard that they may have axed the other position. They need at least two people to run this lab efficiently.

Absolutely amazing experience at the Crystal Rock location of Labcorp. I made my appointment…read moreonline. Checked in on my phone, went upstairs and was immediately processed. Lisbeth was my phlebotomist and she was quick, efficient and painless. She was friendly and patient considering she had to work on Black Friday when most people have that off. Not sure what waits are like if you just walk in but via appointment was fast .

Literally the best experience I've ever had getting my blood tested. The check in was super quick…read moreand the receptionist was easy to work with. Nicole, the technician who took the sample for me, provided the cleanest and least painful needle insertion of my entire life. I will always be coming here for my blood work!

Accept insurance -- not only they charge a high fee, the generate more expenses but not accepting…read moreinsurance.

I was introduced to Dr. Possner by a good friend. There are not enough words to describe how…read morethankful I am for this introduction. From the first meeting I had with Dr. Possner, I knew things would be vastly different and that I had found someone that would have a profound impact on my health. My first appointment was the longest time I had ever spent with a doctor. My appointment was 2 hours and Dr. Possner had fully reviewed my medical records and engaged me in thoughtful conversation about my medical history. I left my initial appointment with a feeling of empowerment over my health that I had never really felt before. Little did I know that the impact of having Dr. Possner as my doctor would happen so quickly. I was on vacation and had an acute UTI. It was after business hours, but I was able to call the office and get the on call doctor that happen to be Dr. Possner. I walked him through my symptoms and he immediately called in a prescription for me. Because he had such knowledge of my history it was easy for us to communicate and talk through my symptoms. He checked on me via email through the client portal several times over the next couple of days to ensure I was ok. The fact that I was in a remote part of a different state and I was able to call and speak with the doctor saved me stress and the hassle of finding an urgent care to go to. He has made several recommendations to other specialists and doctors, all of whom have turned out to be amazing. His referral goes a long way with each specialist I have scheduled an appointment with. I can't recommend Dr. Possner enough; he's a great listener, thoughtful, caring, kind and you can tell he truly loves what he is doing. His follow through is simply amazing.