This was my second visit to this location, and the entire staff was fantastic! Jazmine, in…read moreparticular, was amazing--she drew my blood effortlessly and was incredibly kind. I highly recommend this place. I was so satisfied with the service that I brought multiple boxes of SPAGnVOLA chocolates for the staff as a thank-you. Truly appreciate the excellent care!"** - Eric Reid

I live in Clarksburg and have to get my blood drawn often. I went to the LabCorp in Clarksburg and…read morewas so sad when it closed because the team there were amazing. After realizing it was closed, I went to the location on Observation Drive and didn't have a good experience. I read reviews and saw this location had good reviews, so I went here. This location is my new go to! The office is clean, it is fully staffed with amazing, kind, & friendly people. They were very organized. The large staff allowed for shorter wait times. Mary drew my blood and she was so kind! I barely felt a thing! It was an easy and very positive experience. Thank you Middlebrook LabCorp!!

I made an appointment in advance specifically to ensure my tests would be done promptly and on…read moretime. I arrived five minutes early, checked in, and then waited 25 minutes before anyone even acknowledged my presence. At this point, it's been 35 minutes past my scheduled appointment time, and I'm still waiting. This raises an obvious question: what is the purpose of making appointments if patients are expected to wait this long? If the office is running behind or unable to accommodate patients as scheduled, the responsible thing to do would be to notify patients or offer to reschedule. We are all busy. Patients make an effort to arrive on time and usually extend a reasonable grace period--but there is a limit. Respect for patients' time matters. We are clients, we pay for these services, and basic communication and courtesy should be a priority. Very disappointing experience.

Clean, well-presented space. Other than that the two ladies at the front who are intended to "help…read moreyou" do not. They rudely abrupt whatever you are asking them and redirect you to the kiosk or they "have to use the bathroom" (Black Lady at the front with glasses). After I asked them for more help, following my attempts with the kiosk, they forgo what they are doing to question if I'm able to "read." Then gets up and teaches me how to use such kiosk. afterwards, calling me up. To then go through the whole process the kiosk initially did. At the point of this incident there was no more than 4 people in the waiting room, "in front of me," if you will. All waiting to be called back or called up to the window where they can assist you, vice versa. I can count 15 chairs in this waiting room. So their excuse of being "busy with others" as they are having the time to come out and instruct me on a kiosk is contradicting. They also both left the window, as I'm writing this review. Unsure of what they could be doing as I'm sure they are not tending a lingual contact point with patients... along with working the back... if so, that is a problem in itself.

Absolute dumpster- unless you're on a Quest for detritus, fomites and probable tetanus-this is your…read morewarning: GO ANYWHERE ELSE... Quest: if your employee is Oscar the grouch, your facility is a garbage can. It would be hard to imagine a more poorly run business with worse customer service. I couldn't believe the piss poor attitude and the grumbling belly aching of your "employee"(as describe below many other reviews)- If you are that unmotivated, stay in bed and do us all a favor! If your communication skills are so impoverished, don't work in a customer service field. Spoiler alert- it's not for you! Maybe you can find a job in a submarine off the coast of Nova Scotia, something you would be suited for if the fish didn't find your attitude equally repugnant. I'm genuinely shocked she has been not only employed but retained her employment for some time- as is evident by her demonstrably vile treatment of everyone else leaving stacked comments. Glad I walked out and didn't let her voodoo needle my arm. Not only will I not be visiting this Quest lab again, but I will be avoiding all Quest labs in the future. I'm sure I can find another incompetent business and even b*tchier disgruntled employee to give my money to, and after this experience- I will do it joyfully, gladly.

I have been to this location several times and had good experiences until today. I arrived at my…read moreappointment on time at 2:00 p.m. There were several other people already waiting. I waited for 50 minutes, nobody came out to say they were behind and not one other patient was seen. I finally had to yell into the back that I had to leave. I will not schedule another appointment here again. I think that only one person was working. I heard that they may have axed the other position. They need at least two people to run this lab efficiently.

This location is convenient and had plenty of parking. The wait was the problem, even with an…read moreapartment. There was a line to check in with the "Express kiosk" and no one to assist. Although there was two check in kiosks, some of the people did not know what to do. I had to wait for the person in front of me who needed help with the process with no one available to answer questions. They should not overbook the appointments and or place other walk ins on the bottom of the list when they are super busy. Not sure if I will come back to this location again. The system says it will text you when ready but I didn't even receive a confirmation text upon arrival. This system needs to be changed, you should get some kind of confirmation once you check in, then at least you know if you are in the queue.

I always choose to go to this Labcorp location because I feel that it runs the smoothest. I had a…read moresituation with the doctor's order and Famita, the manager, helped me work through it. Great job.

The staff is not caring. I checked in for my appointment at 11 am today. I was not called even…read morethough my name was listed as checked in. I approached the desk and asked why I was not called even though. The representative said I should take a seat and she would be with me shortly. I sat down and waited over 15 minutes without being called. This business needs to pay attention to customers and follow up with customers. I cannot recommend this business and I have found Labcorp locations are similar in service. Unfortunately they are the only game in town. They can do as they will. La corp, get with the program!

THEY are terribly understaffed. I have been sitting here for an hour and am still number 8. There…read moreare 19 people sitting in here. It is a HUGE Petri dish!

( was referred to Bill by a good friend, and he has never disappointed. As a registered nurse, I'm…read morea harsh critic, and I can personally attest to Bill's in-home phlebotomy skills and expertise. He is punctual, kind, communicative, and efficient. Over the years, he has drawn complex, highly specialized labs for me, and each time I've had full confidence that it was drawn accurately. The lab results have validated that each time. Finally, I have such peace of mind knowing that Bill will ship my labs each time, ensuring proper temperature control, adequate documentation, and protective equipment in place.I

Bill was my go-to in-home phlebotomist for over a year. When you are able to reach him, he is…read moreexcellent -- skilled, gentle, friendly, good aseptic technique, and professional during the blood draw. He wears an N95 mask, and the overall experience has always been smooth. He was also very understanding about the fact that my health conditions can flare unpredictably, which meant I occasionally needed to reschedule at the last minute. He was usually quick to respond to texts or emails about scheduling. My last blood draw with Bill was in September 2025. Labcorp said that frozen plasma samples for two tests in the large order were missing, so I emailed and then texted Bill to see if he could confirm drop-off or whether they just needed to be redrawn. I honestly assumed it was a Labcorp error. After two weeks, he let me know he was out of the country for a few months without reliable cell coverage. I gave him grace because I know he is in high demand and the circumstances were extenuating. I had the blood redrawn by another phlebotomist and planned to continue booking with Bill once he returned. Since then, I have tried to book new blood draws via text, phone, or email, but Bill has not responded. Google reviews indicate that he has completed recent appointments and responded quickly to schedule, so it doesn't seem like he's still out of the country. For homebound patients like myself who rely on mobile phlebotomy for care, this lack of predictability can be challenging. It would be really helpful to have clearer communication about his availability -- for example, an out-of-office email auto-reply, an updated voicemail greeting, or a note on his website indicating whether he is currently accepting appointments and the best way to reach him. Overall, Bill provides 5-star high-quality care when reachable---- the only limitation has been the difficulty reaching him and uncertainty about availability. I've been trying to book with him again and would really like to continue working with him if he sees this! I hope he is able to reconnect.

First time patient. Very happy with everything from check in to hearing test and discussion with…read morethe doctor. Glad I found them!

I had been putting off seeing an ENT for quite some time now, but 2024 is the year of healing and…read moreso I made an appointment. I've had 2 appointments so far, initial and follow up. Adam at the front is hilarious, Chief really takes the time to listen and Dr. Nora is super comforting and knowledgeable! I felt good and relieved leaving my first appointment. And the follow up was great too because the treatment plan worked!

This location is within the Leisure World retirement community campus, so it's gated and secured…read moreand you have to let the guard know where you're going (Medstar) and provide a valid ID. Apart from that delay, it was easy to get in and find. When you turn on to Pinard Road, you'll see the dental facility first (the back of the building) but keep going on that road to the second parking lot for the medical part of the building (front and back are not connected, at least not to the public). I checked in via kiosk on the left and waited about 5 minutes for my name to be called. The blood draw is in somewhat nonprivate area, right up against the window so everyone passing by from outside can see you, and the door to the room is wide open. The facility itself is clean, the parking lot is huge, the staff are friendly, adn the wait time was minimal because I had an appointment.

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

HORRIBLE experience !! After working so hard to find a flight and a booking for a COVID test, my…read morewife's results were not provided within 12 hours. It is now 48 hours later and my wife has missed her flight. We have emailed many times and tried to call where no one answers the phone and the voicemail is always full. Not one courtesy response to our emails to tell us what is happening. We got through once by chance, and the person said the results were to be sent last night and nothing has been sent. My wife is waiting for the results to be able to book her new flight. Other testing labs are booked for the foreseeable future. What a NIGHTMARE this has caused in our lives. Truly unprofessional !!!

Their software would not allow me to fill out the registration form, and they were impossible to…read morereach by telephone, because their mailbox was always full. They did, however, accept my money (non-refundably, of course). Tomorrow i will discover whether they will actually do the testing. Buyer, beware!

I have been working for PVOAC for over 5 years as a physical therapy aide who has worked in a…read morevariety of clinical settings/locations during my career. This has to be one of the most efficiently run clinics I have been a part of given how many PTs, PTAs, and PT aides they employ. They do their absolute best to have 1:1 ratio of patient with PT which is manageable on most days with the exception during busy hours. Even during the busy hours, they have enough assistance from their coworkers as they use a team approach to provide the best patient care possible. Patients are given undivided attention by the employee during the entirety of their treatment session and they even have bilingual staff which helps reach out to more people in need of assistance during their treatment sessions. The clinic handled the pandemic phenomenally with closing down as soon as possible early in 2020 and only opened once the local government lifted restrictions. They opened following COVID-19 policies and restructured the clinic to abide by these policies as well as created a staggered schedule for the PTs so that not too many patients were being treated at the same time/risking overcrowding. All employees and patients MUST wear masks and have their temperature taken every visit with no exceptions and they've continued to be strict about that to this day (Mid-September). Machines and equipment are constantly wiped down with disinfectant wipes, patients are treated on tables more than 6ft apart, and PTs use the private treatment room as often as possible to aide in flattening the curve in Maryland, especially since the patient population comprises of "at risk" individuals during the pandemic. All in all, I would definitely recommend this clinic to anyone in or near the Germantown area if they wish to be seen promptly by knowledgeable staff, want to work with employees that feel like family, and are a fan of a healthcare establishment that puts patient/employee satisfaction and safety on the forefront of their company's mission.

Some of most attentive PTs, PT Aides and admin staff in this field! I have been elsewhere in…read moreGermantówn where the staff was more interested in the subject of money. You actually had to go over and ask for help because at the other place, they were more interested in money than patients. That is not true here. Someone always has their eyes on how you are accomplishing your PT exercises.