This was my second visit to this location, and the entire staff was fantastic! Jazmine, in…read moreparticular, was amazing--she drew my blood effortlessly and was incredibly kind. I highly recommend this place. I was so satisfied with the service that I brought multiple boxes of SPAGnVOLA chocolates for the staff as a thank-you. Truly appreciate the excellent care!"** - Eric Reid

I live in Clarksburg and have to get my blood drawn often. I went to the LabCorp in Clarksburg and…read morewas so sad when it closed because the team there were amazing. After realizing it was closed, I went to the location on Observation Drive and didn't have a good experience. I read reviews and saw this location had good reviews, so I went here. This location is my new go to! The office is clean, it is fully staffed with amazing, kind, & friendly people. They were very organized. The large staff allowed for shorter wait times. Mary drew my blood and she was so kind! I barely felt a thing! It was an easy and very positive experience. Thank you Middlebrook LabCorp!!

I made an appointment in advance specifically to ensure my tests would be done promptly and on…read moretime. I arrived five minutes early, checked in, and then waited 25 minutes before anyone even acknowledged my presence. At this point, it's been 35 minutes past my scheduled appointment time, and I'm still waiting. This raises an obvious question: what is the purpose of making appointments if patients are expected to wait this long? If the office is running behind or unable to accommodate patients as scheduled, the responsible thing to do would be to notify patients or offer to reschedule. We are all busy. Patients make an effort to arrive on time and usually extend a reasonable grace period--but there is a limit. Respect for patients' time matters. We are clients, we pay for these services, and basic communication and courtesy should be a priority. Very disappointing experience.

Clean, well-presented space. Other than that the two ladies at the front who are intended to "help…read moreyou" do not. They rudely abrupt whatever you are asking them and redirect you to the kiosk or they "have to use the bathroom" (Black Lady at the front with glasses). After I asked them for more help, following my attempts with the kiosk, they forgo what they are doing to question if I'm able to "read." Then gets up and teaches me how to use such kiosk. afterwards, calling me up. To then go through the whole process the kiosk initially did. At the point of this incident there was no more than 4 people in the waiting room, "in front of me," if you will. All waiting to be called back or called up to the window where they can assist you, vice versa. I can count 15 chairs in this waiting room. So their excuse of being "busy with others" as they are having the time to come out and instruct me on a kiosk is contradicting. They also both left the window, as I'm writing this review. Unsure of what they could be doing as I'm sure they are not tending a lingual contact point with patients... along with working the back... if so, that is a problem in itself.

Absolutely amazing experience at the Crystal Rock location of Labcorp. I made my appointment…read moreonline. Checked in on my phone, went upstairs and was immediately processed. Lisbeth was my phlebotomist and she was quick, efficient and painless. She was friendly and patient considering she had to work on Black Friday when most people have that off. Not sure what waits are like if you just walk in but via appointment was fast .

Literally the best experience I've ever had getting my blood tested. The check in was super quick…read moreand the receptionist was easy to work with. Nicole, the technician who took the sample for me, provided the cleanest and least painful needle insertion of my entire life. I will always be coming here for my blood work!

First time patient. Very happy with everything from check in to hearing test and discussion with…read morethe doctor. Glad I found them!

I had been putting off seeing an ENT for quite some time now, but 2024 is the year of healing and…read moreso I made an appointment. I've had 2 appointments so far, initial and follow up. Adam at the front is hilarious, Chief really takes the time to listen and Dr. Nora is super comforting and knowledgeable! I felt good and relieved leaving my first appointment. And the follow up was great too because the treatment plan worked!

This location is convenient and had plenty of parking. The wait was the problem, even with an…read moreapartment. There was a line to check in with the "Express kiosk" and no one to assist. Although there was two check in kiosks, some of the people did not know what to do. I had to wait for the person in front of me who needed help with the process with no one available to answer questions. They should not overbook the appointments and or place other walk ins on the bottom of the list when they are super busy. Not sure if I will come back to this location again. The system says it will text you when ready but I didn't even receive a confirmation text upon arrival. This system needs to be changed, you should get some kind of confirmation once you check in, then at least you know if you are in the queue.

I always choose to go to this Labcorp location because I feel that it runs the smoothest. I had a…read moresituation with the doctor's order and Famita, the manager, helped me work through it. Great job.

HORRIBLE experience !! After working so hard to find a flight and a booking for a COVID test, my…read morewife's results were not provided within 12 hours. It is now 48 hours later and my wife has missed her flight. We have emailed many times and tried to call where no one answers the phone and the voicemail is always full. Not one courtesy response to our emails to tell us what is happening. We got through once by chance, and the person said the results were to be sent last night and nothing has been sent. My wife is waiting for the results to be able to book her new flight. Other testing labs are booked for the foreseeable future. What a NIGHTMARE this has caused in our lives. Truly unprofessional !!!

Their software would not allow me to fill out the registration form, and they were impossible to…read morereach by telephone, because their mailbox was always full. They did, however, accept my money (non-refundably, of course). Tomorrow i will discover whether they will actually do the testing. Buyer, beware!

I have been working for PVOAC for over 5 years as a physical therapy aide who has worked in a…read morevariety of clinical settings/locations during my career. This has to be one of the most efficiently run clinics I have been a part of given how many PTs, PTAs, and PT aides they employ. They do their absolute best to have 1:1 ratio of patient with PT which is manageable on most days with the exception during busy hours. Even during the busy hours, they have enough assistance from their coworkers as they use a team approach to provide the best patient care possible. Patients are given undivided attention by the employee during the entirety of their treatment session and they even have bilingual staff which helps reach out to more people in need of assistance during their treatment sessions. The clinic handled the pandemic phenomenally with closing down as soon as possible early in 2020 and only opened once the local government lifted restrictions. They opened following COVID-19 policies and restructured the clinic to abide by these policies as well as created a staggered schedule for the PTs so that not too many patients were being treated at the same time/risking overcrowding. All employees and patients MUST wear masks and have their temperature taken every visit with no exceptions and they've continued to be strict about that to this day (Mid-September). Machines and equipment are constantly wiped down with disinfectant wipes, patients are treated on tables more than 6ft apart, and PTs use the private treatment room as often as possible to aide in flattening the curve in Maryland, especially since the patient population comprises of "at risk" individuals during the pandemic. All in all, I would definitely recommend this clinic to anyone in or near the Germantown area if they wish to be seen promptly by knowledgeable staff, want to work with employees that feel like family, and are a fan of a healthcare establishment that puts patient/employee satisfaction and safety on the forefront of their company's mission.

Some of most attentive PTs, PT Aides and admin staff in this field! I have been elsewhere in…read moreGermantówn where the staff was more interested in the subject of money. You actually had to go over and ask for help because at the other place, they were more interested in money than patients. That is not true here. Someone always has their eyes on how you are accomplishing your PT exercises.

Great experience. I specifically chose NYS based on the high Google reviews, and they didn't…read moredisappoint. Damariz both checked me in and administered my test. She was friendly, professional, patient and explained everything clearly. While small, the clinic was clean and offered free water bottles as a thoughtful touch for those who might have "shy bladder." If this is your first time visiting (like me), my one suggestion is allowing some extra time since the clinic is located in plaza of similar-looking office buildings. I would happily choose this clinic again.

From the owner: Affordable! Reliable! Confidentiality! Great Customer Service!read more

I guess I'm the only one on here with compliments and a high rating but all of my interactions with…read moretheir customer service and company, went flawlessly. I had my blood drawn for genetic testing at Mayo Hospital here in AZ and the samples were sent to this lab. Within afew days GeneDX called me and let me know the potential cost with my insurance and that there was a financial aid option as well, before they ran the samples through the testing. I then received an email and form in the mail to send their billing department some info about my income etc. To use for the financial aid. My genetic counselor finally got back to me with the results when the office opened back up again after COVID and suggested another test be run on the samples I gave. GeneDX was able to do that and I had my results within a month. Finally received my bill today with the financial aid and my insurance and for all the testing my total was just under $100. Not sure what everyone's issues have been, but any time I called or emailed I was given a good and helpful response.

I don't even know where to start. From the beginning our geneticist warned this might be an…read moreexpensive option but we moved forward because we needed answers. The initial quote through insurance was over $10k. They said cash pay price would be $2,500 and we'd have a year to pay it. It took me well over a year and I'll own that. When we were down to about $750 I got a letter saying this account might be eligible for some forgiveness. I did everything they and and it WASN'T eligible because we didn't use insurance. If I had, the amount I had already paid would have more than covered it. Our balance steadily went down until it got to zero. I thought it was over. WRONG. I was sent to collections over $950-ish dollars. We went round and round and round until I FINALLY got an email stating there was a zero dollar balance. Still, more collections phone calls. I forwarded them the proof. I thought it finally stopped. It's been 8 months and I just got another one. At this point it feels like harassment and I'd bet money that this will both keep happening and it's going to show up on my son's credit report (or mine?) in the future. It's been going on for almost 3 years and I'm exhausted. Please use anyone else!

I took My Mom to the Clinic for the first time in her life in America…read more We has a good experience with the Dr. And The staffs are ever hopeful too.

From the owner: ICM Cares Clinic is a Free/Low Cost clinic for adults ages 18 and over in Montgomery County, MD…read more The clinic is open to all without any restrictions on race, religion, ethnicity. We treat patients who do not health insurance also. Undocumented persons are also welcome. You only need an ID such as a passport or drivers license to be treated at this clinic. We also provide extremely low cost blood testing and imaging services.