I had a terrible experience at iCustom. I went in to get a graphic pressed on a shirt and hat, and they completely mismanaged my time. They told me it would be quick, which caused me to be late picking up my son--then I come back and both employees are gone on a 1.5-hour lunch break at the same time. That alone is unacceptable. When they finally returned, I was told they were "waiting on my graphic," which clearly wasn't true. To make matters worse, they messed up my hat--the lettering is barely visible and looks rushed and unprofessional. I asked for a refund, and instead of taking accountability, they offered a "discount next time." There won't be a next time. Save your money and go somewhere that respects your time and does quality work. read more

Called them as soon as they opened to ask a bunch of question and the person who answered was so helpful. The kiosk was easy to find in the mall. Price is shown clearly. The person working it was super kind and patient. Process is easy. Email them the photo/s and then they'll go from there. I was able to get this amazing custom shirt in less than an hour or so. Total was $60 for one large shirt with two large photos on it front and back. Can't wait to go back to get another shirt made! read more

Great place for custom shirts ...fast turnaround and high quality .will be back again and again read more

iCustom - Customized Merchandise Near Me - Hayward, California

I needed a rush order for custom embroidery for 6 shirts. They worked with me to make it happen and the quality was great! I highly recommend and will definitely come back again! read more

What can I say about this place? I've gotten quite a few shirts made from this place. & there's a reason why I keep going back! They do such a good job, well to me at least! All I have to do is send them my logo/picture & they'll do the rest. When there's a mistake, they're so quick to fix the problem and ensure that I'm happy with what I requested! Look at such a great work they've done with the shirts & hoodies! read more

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iCustom- Hayward hayward.icustomca.com 1 Southland Mall Ste K004 Hayward, CA 94545 Phone number (510) 857-9239 Nothing but great praises and compliments for iCustom. My go to as a Photographer. They did a Direct-to-Garment Printing for my T-shirt and sweatshirt. Very patient as I had a hard time choosing the fonts. Very professional. Highly recommend. read more

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I would like them to have more vinyl choices but im not removing a star for it... They took care of my order in 20 mins. No complaints read more

iCustom - Custom - Customized Merchandise Near Me - Hayward, California

DO NOT ORDER ONLINE ! Don't order online expecting for pick up on the date you requested I went in their website paid for my custom shirt and placed my order expecting it to be done at a certain time which is what their website stated they can do ! I went to their spot at south land mall and I asked for my order they had no clue what my order was?! and the guy I spoke to was a dick he was trying to act all high and mighty and annoyed that I wanted it at a certain time he huffs his breath and says "hmmfh it takes time !.. I'll have it done in a hour" in my head I go in hour ?? Ugh so I didn't complain I walked around the mall expecting it to be done by that time I gave them the benefit of doubt thinking maybe they had other orders but mind you they didn't have shit to do ! The mall was dead at that !! I came back in an hour and he sees me I see him tending to someone putting in their order customizing on spot (wow a walk in basically ) and he looks at his partner and I think his partner is just gonna give me my finished shirt (ONE SHIRT!) but nope his partner just starts making it (woooow) Mind you I just wanted a jersey like shirt with my nieces softball number on it. And with all that they make it backwards meaning I wanted her name and number on the back but they put her name on the front and the number as well so dumb unprofessional big headed lying idiots never again !! Rather make my own at home !! I laugh that they're still in business anyone can make their own shit ! These days! There was other reviews having the same issue I should of done my research plus the good reviews are from 5 years ago ! Keep that in mind and they could be just their friends! read more

I try icustom for 1st time and I'm very happy and impressed on what they done on my company jacket .Mo was very helpful with design too and give me a really knock out price so I decided to come back 3x to order more . read more

iCustom - Company Jacket - Customized Merchandise Near Me - Hayward, California

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Cool place if you want to get a custom shirt for yourself or to give as a special gift without having to buy in bulk. Reasonably priced and convenient as you can get the same day! I'm sure it varies based on how busy they are and quantity. If you have a custom design, be sure to have them show you the colors available before getting your item printed. I had designed a shirt (just lettering) for two friends for their upcoming nuptials. I picked black shirts and thought they could accommodate the colors I had in my design but I believe they have limited colors and should've asked what the options were. Like various shades of purple, green etc as it would've made a difference as far as WOW factor. Overall, I'm happy as it's convenient, quick (took about 2 hours) as they had orders ahead of me. The gentleman who helped me was very nice and friendly but a slight language barrier (maybe just me) in the beginning about colors and suggested black lettering on white shirts...uh no. Would I use them again? Definitely...average pricing under $28/shirt depending on type of shirt (simple, sweatshirt, v-neck), design, etc but with a 'Yelp check-in' u get a percentage off. Yay!Located in a kiosk close to the Dick's Sporting Good entrance. read more

iCustom - Customized Merchandise Near Me - Hayward, California

Today I had a bright idea ... let's finally get this idea in a shirt was visiting my mother and decided to stop by here on the word that there was a tshirt place here. I walk in and find it I meet Mr. Saad he was hella cool, worked with me on whatever design I had in mind. The quality of the work speaks for itself I will be back!!!!! read more

iCustom - Customized Merchandise Near Me - Hayward, California

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EXTREMELY RUDE Employee. Was not helpful at all. Misheard the color shirt i wanted and caught an attitude. horrible customer service

So I went there to get a custom design on the back of a shirt I brought in. The guy quoted one price and when I came to pick up my shirt quoted a higher price. He was charging other individuals for front and back less than what I quoted, for just the back of shirt. He tried to argue that he stated that price from the beginning and said he used quality material and that the shirt was perfect!!! Far from it!!! I let him know I'll never do business with them again and would share my horrible and unprofessional experience!!! Oh and he told me 30 minutes and when I got there 45 minutes later he was not ready and doing other orders that were after mine. I understand its Mothers day weekend, but this guy was just all about how many orders he could push through and not giving quality anything!! Never ever again!!! This is why I try to shop Blackowned!!! read more

iCustom - Customized Merchandise Near Me - Hayward, California

Came here for last minute engagement photo custom shirts that I needed the next day. I had a large request for 6 shirts and 3 designs close to closing. Saad and Samiullah still took my order. He told me he wouldn't be able to do 6 but would squeeze to do 4. This was fine. I'm happy with the out outcome and would come back 2 them again. The shirts are wonderful quality. read more

iCustom - Customized Merchandise Near Me - Hayward, California

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You guys are awesome so quick an product is perfect my husband is going to love it starting a business during this covid has been rough but getting small things like this done is making this business adventure well worth it well definitely be coming back read more

iCustom - Best experience seriously - Customized Merchandise Near Me - Hayward, California

Fast and friendly service. That's it lol just writing more because Yelp requires me to

I need a shirt made for my high schooler for spirit week as you can guess he's a high schooler and everything is last minute. iCustom at Southland Mall came through. It was a 70's theme and I wanted the Soul Train design. The shirt made the outfit come together. It was made within 30 minutes and came out perfect. I will definitely recommend and use them whenever I need a custom shirt or item made. read more

iCustom - Customized Merchandise Near Me - Hayward, California

No one responded to the online request order I placed. I called and sent them the image again and they said it would be ready the next day, they said they would send me a bill and the cost would be $30 per shirt. The next day I couldn't reach them. Two days later they said the coat would be $35 per shirt and that they had not completed the order but that they would do it and it would be ready in 30 minutes. When I arrived two hours later they said they were on break and to Come back in 15 minutes. 30 minutes later they said they did not complete the order and so o ended up without the Tshirt print that I needed for my grandma's 100th birthday. read more

I payed 35 each for 4 shirts and the print on the shirt pulled off the same day they were worn. Cheap cheap cheap. Don't waste your money .

Great service and quality! Always like to buy my custom shirts here especially for making unique gifts. Got 4 shirts done all in same day! I always get the wax too to improve image quality ( makes color pop and nice sheen) and gives you a year warranty in case anything happens which is awesome read more

iCustom - Customized Merchandise Near Me - Hayward, California

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Shabaz did a great job making our hoodies for Disneyland ! He even worked overtime to get the job done! Thanks! read more

iCustom - Customized Merchandise Near Me - Hayward, California

The owner is cool but the service is trash and the quality of work changes depending on who is making your stuff. I get the same sweaters made each time and every time they make me send another email with all photos and then I have to tell them how to create it even though I brought in the original sweater. Today I am paying a different price for the same sweater that i had made in October. Lastly I get to the mall before it opens each time and they give me an eta of 30mins for the sweaters to be made and on average it takes two hours, it the owner Sam is there then things are ok but if he's not don't waste your time. I will nnnneeeeevvvvvvveeeeerrrrrrrrr go back to this spot. read more

We originally came in on Saturday. I had showed the design to the gentleman and he indicated to bring a png file. I went home and edited the logo and created a png file. We dropped the hats off on Sunday. We were told to come back in 45 minutes. Then when we came back we're told 15-25 more minutes two more times. We finally said we will just come back tomorrow (Monday) and asked if it will be ready at opening. We were told yes. My boyfriend arrived at 11:30-12pm, the hats were not done. He had to wait a bit longer. When he received the hat, one of the logos on the hats was off centered (below). And a eyelash on the other was missing (which was then fixed). We now have to buy new hats and take it to another establishment. The lack of understanding that you as a business owner have is unbelievable. When you tell a customer it will be ready by opening the next day, then you should keep that word. You have our number and could have called at anytime to say that you need more time; but rather you rushed the product and made it less then par. Calling a customer "rude" due to your company's lack of professionalism is just ridiculous. Plus, you were not there on Sunday to hear or see the full story. We were beyond nice and understanding. If you couldn't fulfill the set date (by your associate) then call and say that. But do not tell me he is "rude" and not look into the communication that was relayed to us. read more

This place is the spot to get your shirts and any clothes done with logo! Go see Ibrahim he's the man hooks it up and good deals I will come here again and again always and recommend this place to my friends and family !! read more

iCustom - Customized Merchandise Near Me - Hayward, California

I had 3 shirts done and the guy said, he could do it. I watched him put what I wanted but he was also talking on his cell phone. He told me that it would take 2hrs. I asked if I could come the next day. It cost $180.00. I went back the next day took my shirts home and was disappointed that he told me he could do what I asked but that's not what I got. Such poor customer service. Wish I never used them. read more

I decided to come here to get shirts and hoodies made for a good friend who passed away and I had his face put on it and then I went back to have the writing added. The staff did not understand anything I was saying and the placement of what I was trying to put on the hoodies I had to come there every day for 5 days and they lost some of the hoodies and when they re made them they did not use the same resolution when making the photo on the hoodie and they did mess up on placement of the dates and placement of the writing on the hood they still called me several times because they still did not understand I paid way to much money for their mess ups I did end up with some hoodies that were not fixed because I could not take it any more. I added the 2 different photos so you guys can see how they did me wrong they lost my hoodies and they should have made the same quality photo but chose not to like I would not have noticed they did not want to fix it and no refunds allowed I do not recommend this place they do not understand English and do not know what they are doing I want to add when I was addressing my concerns with the staff the employee was laughing at me and smirking and trying to cover himself for things he said to me over the phone don't come here worst service ever each hoodie came out to over 65 dollars and bad customer service not professional read more

iCustom - Customized Merchandise Near Me - Hayward, California

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I had 7 tshirts customized with business logos and they definitely met my expectations. They've gained a new customer for sure. Sam is the owner I believe and has excellent customer service. read more

Guy said less than 2 mins , and charge me more than someone else . Quality of logo is bad

Very troubling during these times that people value the dollar more than gaining another loyal customer unprofessional is an understatement me and a friend were there 6/19 for a shirt and face mask after finally deciding on the picture that could be transferred with no mistakes then the other workers finally came back from lunch one being the boss and he's the "expert" who knows nothing about customer service btw we had been standing there close to an hour with only one person in front of us the original guy and owner completely ignored that fact and continued to service those who were stopping and decided to shop this was very frustrating so we left mid order and most likely won't be back because these guys have no clue what the value of great customer service can do for your business read more

Service Great! Quick! Helpful with best ideas! Ask for Sam! And deals!! I'll be back! read more

iCustom - I am soooooooo excited!!! Awesome job! Quick service! Great customer services GO SEE SAM!! - Customized Merchandise Near Me - Hayward, California

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I appreciate all his work today he made sure our vision was on a t shirt and I really appreciate it knowing he was doing it while he was busy read more

iCustom - Thank you for helping us & making our vision come true on a t shirt and we really appreciate it knowing how busy you was today - Customized Merchandise Near Me - Hayward, California

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Highly Recommended! Needed a custom t-shist for my son's school to celebrate Spirit Week. The staff member was friendly and accommodating. He was able to do a last-minute order and the t-shirt was amazing. Will definitely come here again. read more

These guys are great! I came in today with an idea, and they helped me execute it without a picture or design to follow. The guys were very patient with me as we figured out the details. I ordered 3 shirts, and they told me it would be about 45 minutes. Considering it was a Saturday, I didn't think that was a long time to wait. This gave me time to shop around for a few other things i needed at the mall. I came back at the time they gave me, and my shirts were folded and ready to go. I highly recommend! #igot5onit read more

Highly recommend this place to anybody and everybody! Ask for K! He did a fabulous job on my designs! Fast, quick, beatable prices, and most important amazing customer service! Don't get played at the iCustoms at the New Park Mall in Newark!! That place shouldn't even be running with the worst customer service it gives and unbeilable high prices!! Untrustworthy!!! read more

Hello, i just want to say that i have never written anything about any store before. I got this app to complain about this store. And after that i will delete this app. This man was the most shady person i have ever dealt with. I got a custom tanktop with a shity pixelated shirt and he had the nerve to try amd charge me $65. After arguing about how terrible that was we agreed on $40 and i left. The worst tank top ever. He kept saying its custom. I could have gotten the same shirt on ebay or amazon for 17.99. I swear i checked before. I just wanted the tank top quicker so i downloaded thd logo and had him do it. Please i warn you get a quote before and make sure that you check quality after hes done. Scam artist 100% I will add proof of purchase in a bit so everyone knows this is the location that i purched this shirt from. read more

iCustom - Would ypu pay $65 for a grey tank with a shity placement logo? - Customized Merchandise Near Me - Hayward, California

3+ hours wait when I emailed in our order this morning at 11am. It's now 9:15 PM and I've been here since 6. Associate is scatterbrained... he doesn't know how to handle one order at a time. He would have more success by taking the time to address ALL questions from one customer before moving onto the next. He "helped" 4 other people while initially getting my order. Didn't start on my order until 8pm, despite only making one item prior to mine. I understand it takes time but damn! read more

iCustom - Price List! - Customized Merchandise Near Me - Hayward, California

Sam was Awesome! He brought my logo to life! I look forward to doing more business with him! Very easy to work with that included a lot of positive energy and feedback ! read more

iCustom - Thanks Sam for bringing my logo to life! I look forward to doing more business with him! - Customized Merchandise Near Me - Hayward, California

Stopped in at Southland Mall while stranded in Hayward CA for a couple days. Saw the kiosk and all the product they offered and have always wanted a shirt to espouse my religious views. So I went for it! They didn't have polo shirts, although there was a price for them on their product list...so I went shopping. When I returned the staff was ready for me. I asked for a Leviathan's Cross; he had no idea but let me Google it on his computer. Picked out the image I wanted, he made some suggestions for a for the message I wanted, was very patient as I stumbled through them all. He was extremely helpful. He out up a design for me to see and had it finished in under a half hour...and he was busy! He finally had some help come in and presented me with my shirt. The cost was excellent, way less than I thought it would be. I highly recommend them. read more

Very friendly staff! They are able to make anything I bring to them. Prices are very reasonable. I had my Disneyland shirts made recently, they came out perfect read more

iCustom - Disneyland shirts! Family vacation 2017 - Customized Merchandise Near Me - Hayward, California

The guy that is the manager I believe does not pay attention to specific details that are given about your order. He is always having conversations with other people which distracts him from paying attention to what he is doing. Then if they get the order wrong they will not refund your money even if it is their fault. They messed up 2 items of mines. I will not give them another chance. read more