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Idea Dental

4.3 (8 reviews)
Open • 10:00 am - 6:00 pm

Services - Idea Dental

Cavity treatment

Dental exams

Tooth filling replacement or repair

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Americare Dental Centers

Americare Dental Centers

3.0(6 reviews)
1.9 mi•Northside/Northline, Northside Village

what a great place they always leave my teeth so clean and white! minty fresh…read more ps. the doctor is so nice love him

I wish I could give a higher rating because the dental care itself was good. The dentists and…read moreclinical staff were professional, and I was satisfied with the treatment I received. Unfortunately, my experience with the billing department has been extremely frustrating. I was required to pay a large amount upfront based on what I was told I owed. After reviewing my insurance benefits, it appears I may have been overcharged. To make matters worse, I later learned that one of my procedures was never submitted to my insurance because I was told it wasn't covered. After contacting my insurance company directly, I was informed that the procedure is actually covered at 50% and that a claim should have been submitted. More than three months later, I am still waiting for this billing issue to be resolved and I am still waiting for my refund of the overpayment. I have made multiple requests for updates, but the process has been unnecessarily slow and frustrating. My advice to future patients is to verify your insurance benefits yourself, review every Explanation of Benefits (EOB), and don't assume the amount you're asked to pay upfront is accurate. If you're told a procedure isn't covered, call your insurance company to confirm before accepting that answer. The dental treatment deserves praise, but the billing practices--including requiring large upfront payments, failing to submit a covered insurance claim, and taking months to resolve an overpayment refund--significantly diminished my overall experience. I hope the office improves its billing processes because good clinical care should be matched by accurate, transparent, and responsive customer service.

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Americare Dental Centers
Americare Dental Centers
Americare Dental Centers

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Idea Dental - generaldentistry - Updated July 2026

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