Called in to fix our dryer. Accomplished nothing. Spent well over an hour lecturing my wife about…read morechristianity (including a weird analogy about locking her in a basement) and followed this by hitting on her. $200 down the drain. Don't let these weirdos in your house.

If you are LGBT or not Christian I would be wary of hiring this company. During the time they were…read morein my house they noticed that I had some spiritual items and began a conversation that turned into a 60min discussion of how I was going to hell and needed to be saved, how LGBT people have "a mental disease", how the earth is only 6000 years old, and how Jewish people, Catholics, Muslims, and people of other faiths are going to hell as they are not saved. I am a woman living alone & did not feel fully safe after the tech gave an analogy about God's love and free will that opened with "if I kidnapped you and locked you in my basement and made you my wife..." - so instead of pushing back firmly I just tried to smile and nod my way through it. After he left I realized how deeply inappropriate and unprofessional the interaction was. It also turned out there was nothing actually wrong with my dryer (seems like it had just frozen up, but worked fine when he first arrived and tested it), so I paid $180 for him to clean dust from the unit with a toothbrush while telling me I was going to hell. I am still trying to unpack the whole situation. He also kept trying to convince me to go to his megachurch, Victory Life. I don't think it's appropriate to proselytize on the job? When he left he also asked me whether I lived alone. I felt pretty uncomfortable

I went to ideal appliance parts I think in August 2023 honestly, I can't remember for what but it…read morewas a small piece that I needed. And they had it. The price was reasonable and the gentleman was helpful. I would definitely go there again if needed.

Saved me money. Cared about my problems. Writing more words so this review will post, but I said it…read moreall... Saved me money. Cared about my problems. What more do you really need to know.

Called Mike on Thursday to see if he could save my ancient (parts-discontinued) wall oven (50+…read moreyears) that was having trouble getting up to the correct temperature after I had replaced the dry rotted gaskets that fell off by piecing together similar ones since they no longer sell ones for my model. I could see that the door wasn't closing all the way but didn't know what to do. I need to squeeze a couple more years out of it since they don't make them narrow enough to fit in that wall anymore! Mike came out the same day (in torrential flooding rain,) said I actually did a great job with the gaskets and he was able to adjust the door hinges so that it closes properly now. I was able to make bread at 450 degrees that night with no problem, when it could barely reach 350 before he came. Someone else on here complained about having to pay a service call for something that took only a few minutes. Well, I was thrilled to do it because I appreciated his honesty and expertise which saved me THOUSANDS of dollars. And making a trip to someone's house for free doesn't put food on his table. He gave me a $10 discount since he wasn't there long. Very grateful! I'll definitely call Mike again if I need any other appliance repair. Thanks so much!

I had already called a few other places to see if they would come out and check a clients wine…read morecooler that had stopped running, and they either couldn't make it for over a week or didn't work on the brand. Mike came out the next day ( I did call Monday late afternoon) and had it up and running in no time. His prices were fair and he was honest about the age and condition of the unit. I will call Mike again, first this time, for any personal or client needs regarding appliances

Horrible customer service Not one person greeted or offered assistance. Appliances are crazily…read moreoverpriced. The place was junkie with outdated overpriced rd procucts

I shopped here before. Their management always had the take it or leave it attitude. It has gotten…read moreworse. Their website is totally inadequate. They are not helpful on the phone, and less so in person. Their delivery service is prima Donna. I would consider starting a discount appliance store if I was thinking of staying a new business because they must be making a lot of easy money in this business or they are really inept. Anyone can eat their lunch with a little customer service.

Friday night downstairs AC went on strike after I attempted to fix a wi-fi problem to control the…read moreunit. A man has to know his limitations. Since I do not have anyone on retainer my reliance fell to YELP for assistance. River City's Total Maintenance was selected after reading the reviews. Call made for assistance before 9:00am. Spoke to a very nice person who took my information and advised me I would be contacted shortly. In a short period of time informed my window for service would be between 10:00am and noon; a two hour window given to me at 9:20am. I can live with that kind of service. Their very professional, knowledgeable, and all around good guy Josh was at my door at 11:18am and worked a miracle for me within an hour of arriving. This review is being prepared in heavenly coolness in my home. The fantastic immediate and professional service by all the staff along with reasonable cost on a Saturday morning makes me happy. And it also created a future long time customer for this business that gets Five Stars very easily from a cool. Original post made in July 2018

I would warn anyone to stay away from Total Maintenance. I've lost thousands of dollars in supposed…read more"repairs" that are extremely overpriced and nothing is fixed by the end of it. After they come out I've had to call other electricians and plumbers. I've had pieces reused and not replaced as they were suppose to be. I wasn't told that the wiring to my AC could start a fire. They also harass you about scheduling and payment repeatedly and when asked for estimates in a pdf you can bet you'll need to ask three times for it along with removing the extra charges and work they claim you need that isn't necessary. They communicate poorly and are very pushy.

Washer needed a repair. Call placed with HW provider and they assigned Broussard to the job. Took…read more5 minutes to repair. Technician knowledgeable and friendly.

If I could give 0 stars, I would…read more I first scheduled service through my Whirlpool warranty on May 18. My mother and I are neighbors, we own the exact same Whirlpool washer, and we were both experiencing the exact same problem: the washer would hum continuously after the cycle ended, the pump would keep running, it wouldn't fully drain, and it would get stuck after the rinse cycle. Whirlpool scheduled us both with Broussard Appliance Repair for the next day. Instead, Broussard's called and said they needed to order a part and that they only came to my area on Thursdays. No problem--I understood and agreed to wait. The next day, I checked with my mother to make sure she had received her scheduling call. She hadn't. When I called Broussard's, the receptionist informed me that she had canceled my mother's service ticket because she assumed it was a duplicate--even though it was for two completely different service addresses. I had to call Whirlpool and have the ticket reopened and reassigned. When I called Broussard's back, the receptionist actually told me: "Your mom will have to wait until next Thursday. Yours will be fixed this Thursday and your mom can wash clothes at your house." That is one of the most unprofessional things I have ever heard from a customer service representative. Thursday finally arrived. The technician, Jessie, came out and attempted the repair. Unfortunately, the replacement control board he installed was defective. During the repair, something burned up, and when he left, my washer wouldn't even power on anymore. He ordered another control board and told me it would ship directly to my home and that I'd have to call Broussard's back to schedule yet another appointment. Meanwhile, my mother was still waiting for her appointment the following Thursday. By Wednesday she still hadn't received a confirmation, so I called again. This time I was told the part for her washer was on backorder. That was interesting considering no one had even come out to diagnose her washer yet. Eventually our parts arrived, and we were both scheduled for June 25. Jessie completed my repair and told me everything was fixed. It wasn't. This weekend, I finally started catching up on laundry after being without a properly functioning washer since late April, only to discover the exact same issue is still happening. At 8:03 AM (they open at 8:00), I called Broussard's. The same receptionist answered and informed me that she had already closed my ticket and that I'd have to call Whirlpool myself to reopen the claim. I immediately called Whirlpool and specifically requested NOT to be sent back to Broussard Appliance Repair. To be fair, Jessie was always polite and seemed to genuinely try. My issue isn't with him. My issue is the complete lack of organization, poor communication, unnecessary delays, closing service tickets before customers verify repairs, and one of the most rude and dismissive receptionists I've ever dealt with. From canceled service calls, assumptions instead of verification, defective parts, weeks of delays, having to repeatedly involve Whirlpool because Broussard's couldn't manage their own tickets, and still ending up with a washer that doesn't work--I have spent over a month dealing with something that should have been resolved weeks ago. I cannot recommend this company to anyone. Save yourself the frustration and request a different warranty service provider if you have the option.

Dave, was great came a few days early! He does a quick& reasonable diagnosis of what is wrong. The…read morecost was also reasonable. He was able to get it fixed, and going again. My husband and I really appreciated getting it fixed before the possibility of Tropical Storm coming our way!!! THANKS again!!! Will definitely keep you in mind and also recommend you!!

Great Service! Very Friendly, Professional & Respectful. I…read moredefinitely recommend Rescue Appliance Repair. He fixed my GE dryer and got it working again! It's as good as new now! Love supporting small locally owned businesses!

Got my dryer purring like a kitten. Jack was the best. 10 stars. Would definitely recommend to…read moreeveryone and will use again when I have the need.

I thought this company was ok they ask for a review even though dryer was very dirty inside I did…read moreand was told my warrant would than be 90 days. Well the next day I washed my work clothes only to not beable to dry them. It took sometime to get someone was told they would be here between 11 and1 I stayed up all day no one came or called and so I called and left messages finally I talk to someone at 6:48 they would be here by 7 I informed them I work nights and had no work clothes it is 7:56 no one has came or called and they are close . Let this be warning beware of this company