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    Ideal Pure Water

    3.7 (3 reviews)
    Open 12:00 am - 5:00 pm

    Services - Ideal Pure Water

    Water delivery

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    1 year ago

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    3 years ago

    Keep an eye on your monthly bill. It changes often. I got tired of spending time on the phone trying to straighten it out.

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    11 years ago

    Amazing Service & Quality, We use them for our coffee and water cooler at the office.

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    Pure & Secure - Our modular AquaNui line makes it easy to customize this system for your distilled water needs!

    Pure & Secure

    (5 reviews)

    I have ordered 3 machines with them and had major problems with all three. They replaced the last…read morelemon with a new machine and it never worked. The tank gets dangerously hot. We had paid electricians and engineers to see if there was a problem with outlets or they could figure out. Customer service doesn't care. Nothing gets resolved and it's a lot of money to be ignored. Save yourself lots of hassle do not buy. They suck. They should have people be able to facetime with you or send someone out to help or replace faulty unit. They just hope you go away but the product is unreliable, pain in ass.

    I cannot give them any stars. I am in the process of filing a small claims against them to get my…read moremoney back. I have had 2 faulty machines in less than 4 years. One that almost started a fire in my basement. Luckily there was a serge protector on my electrical outlet. The second was the heating element went bad and the unit is less than a 1 year old. I went ahead and got a new heating element and I was told that a 75 year old could install it it was that easy. So I got the part and I went to the website of the company and they did not have any videos of the mega classic and how to switch out the heating element. So I called the company and they admitted that the video should of been made. I soon got the video and when I went to replace the element the video showed one person switching out the element, they said in the video it has a wing nut in the boiling tank I did not have such thing and it also took 2 people to switch it out and when I talked to someone about this they admitted too that it is not a one man job. So I turned on the machine and it still would not work. So i called the company and instead of sending out a new unit as one would think when one spends over $4,000.00 they wanted me to trouble shoot the machine as if I was an electrician/mechanical engineer. I was floored with what they made me do. I paid how much and this is the customer service I get. So I managed to meet their request and sent pictures. Now I am getting crickets back, no response. I was told too that they are going through some re-organization with the company but this is not an excuse to drop your customers and the service they should be providing. So given how they have treated me and having to give them tips on running their company I did not want to wait until they get all their eggs in a row to finally address my services which I paid for. So I have asked them for a refund and they agreed yet I am still waiting for a box to ship the machine back and getting my refund. Again all I am getting is crickets as to what the status is of my refind request. So hopefully when they get served they will be a tad more responsive.

    Ideal Pure Water - waterdelivery - Updated June 2026

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